Office Support/ Commercial Lines CSR Troy, NY Fusco Personnel is actively recruiting for an Office Support/ Commercial Lines Customer Service Representative for our client located in Troy, NY. If you are a current insurance professional or have been curious about a career in insurance, we are actively looking for commercial and personal lines Customer Service Representatives to join our team! Our client is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative and Office Support for our commercial lines insurance division. This position does not require a license but offers a valuable opportunity to gain experience in the insurance industry while providing crucial administrative and customer service support. Duties and Responsibilities: Customer Service: Serve as the primary point of contact for clients, handling inquiries, policy changes, claims inquiries, and resolving issues in a timely and professional manner. Policy Management: Assist in policy issuance, endorsements, and renewals for commercial insurance clients, ensuring accuracy and completeness of documentation. Data Entry: Input and maintain client information and policy details accurately into our database systems. Documentation: Prepare and process insurance certificates, endorsements, binders, and other policy-related documents as required. Support Tasks: Provide general administrative support such as filing, scanning, mailing, and managing correspondence. Client Relations: Build and maintain strong relationships with clients, insurers, and other stakeholders to ensure excellent service delivery. Team Collaboration: Work closely with insurance agents and underwriters to support their efforts in securing and servicing commercial insurance policies. Compliance: Ensure all tasks and processes adhere to company policies, procedures, and regulatory requirements. Qualifications: Previous experience in customer service or office administration is preferred. Familiarity with commercial lines insurance terminology and processes is advantageous. Strong communication skills (both verbal and written) with a customer-focused approach. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software systems quickly. Detail-oriented with excellent organizational and multitasking abilities. Ability to work effectively both independently and as part of a team in a fast-paced environment. High school diploma or equivalent; additional education or certifications in business administration or insurance-related fields is a plus. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including health insurance, retirement savings plan, and paid time off. Opportunities for professional development and career advancement within the insurance industry. Positive and collaborative work environment with supportive team members. Salary Range $40,000-$70,000, based on candidates' prior experience and qualifications Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level - consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer
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