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Fusco Personnel Inc.
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  • Front Desk Coordinator  

    - Not Specified
    Front Office Coordinator Albany, NY Fusco Personnel is actively recrui... Read More
    Front Office Coordinator Albany, NY Fusco Personnel is actively recruiting for a Front Office Coordinator to serve as the welcoming face and voice of a well-established nonprofit organization in the capital region area. This is a full-time contract opportunity. Duties & Responsibilities Warmly greet visitors as they enter our office and guide them to the appropriate staff or resources. Professionally answer and route incoming telephone calls to the right team members. Offer general information and assistance to the public with clarity and a helpful demeanor. Manage incoming mail-receiving, sorting, and distributing-and prepare outgoing mail efficiently. Monitor office supply levels and place reorders as needed to maintain smooth operations. Provide support to staff on various office projects and assignments as directed by your supervisor. Minimum qualifications Excellent communication and interpersonal skills, with a friendly and approachable phone presence. Strong customer service orientation with empathy, discretion, and problem-solving ability. Solid organizational skills and attention to detail in executing administrative tasks. Comfort with general office technologies (phones, basic software, databases). Ability to multitask, prioritize, and maintain composure in a dynamic environment. Commitment to fostering a welcoming, inclusive, and safe atmosphere aligned with our mission. Pay rate: $18.50/hour Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level - consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer Read Less
  • Production Support Analyst Team Lead  

    - Not Specified
    Production Support Analyst Lead Fusco Personnel has been retained to r... Read More
    Production Support Analyst Lead Fusco Personnel has been retained to recruit for a Production Support Analyst Lead for an innovative medical software company located in the Capital Region. In this role you will handle customer support calls and emails, troubleshoot and resolve issues, and when necessary, escalate to developers. Responsibilities Answer customer support calls, emails and address them within required time frames Document and track reported issues within ticketing systems Troubleshoot level 2 issues, escalate to developers and external vendors when necessary Provide verbal and written instruction to end users Update app configurations based on internal and client requests Handle inbound and outbound customer faxes via electronic fax. Mentor team members on communication, ticketing, documentation and general support practices Monitor team daily SLA's and KPI's Other related duties, as assigned Qualifications Intermediate MySQL skills 1-3 years of applicable IT support experience, or technical degree in IT or related field Salary $60,000-$65,000 Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level - consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany