Responsibilities:
• Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns and/or questions
• Will oversee communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow
• This role will handle customer grievances in a calm and professional manner while diagnosing, assessing, and resolving issues as they arise
• Accurately and timely enter data into operating systems, executing departmental processes with confidence and look for areas of improved efficiency
• You will be held accountable for executing on customer goals and expectations
• Responsible for communicating in-transit delivery delays to customers and maintaining timely communication until product is delivered to its destination
• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST
• Understand contractual agreement details and expirations, and collaborate with cross functional FST teams.
Requirements:
• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• 2+ years of customer service experience (distribution or logistics experience preferred)
• Strong ability to multitask.
• Proven accuracy in reporting and data entry
• Strong written and verbal communication
• Display attentiveness and patience to internal and external clients
• Strongly developed time management and problem-solving skills
• Familiarity with TMS systems and practices
• Elevated Word, Excel, and Outlook experience
• Strong collaboration to work as OneFST
• Critical and broad thinking for the good of the organization
• Manage a high volume of emails daily
• Time management and problem-solving skills
Disclaimer:
This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment
FST Logistics is an equal opportunity employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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