As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.
Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.
Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.Provides outstanding service in the Self-Checkout lanes according to SEG service standards:
Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.Monitors regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.Aids actively in scanning product for those who may require assistance.Keeps work area clean, orderly, and free from safety hazards:
Stocks front end products: ensures self-checkout area is fully stocked with required supplies and/or toolsCleans and sanitizes equipment during downtime and/or immediately when spillage occursReturns carts to shopping cart corralPerforms other job-related duties as assigned.
Qualifications:
Education:
Required Education: N/A
Preferred Education: High School / GED
Experience:
Relevant Experience: 0-3 yrs minimum
No Supervisory Experience
Language Requirements:
Language(s) Required: English
Language(s) Preferred: English & Spanish
Knowledge, Skills & Abilities Required:
Must be at least 18 years of age to perform job functions
Ability to read, write and speak English proficiently
Ability to understand and follow English instructions
Compliance with all company policies and procedures
High standard of integrity and reliability
Basic computer skills required to participate in online training
Authorization to work in the United States or the ability to obtain the same
Successful completion of pre-employment drug testing and background check
Knowledge, Skills & Abilities Preferred:
Environmental Factors:
Department: Retail
Environmental Factors: Retail - General Light: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft.
Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 20 lbs.
Location and Travel Requirements:
Location: Store
Travel Percent, Overnight & Motus:
Travel Percent: 0%
Overnight: N/A
Motus Eligible: No
Read LessFresco y Ms is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As an excellent place to work, we empower everyone to be themselves and be full and authentic. Purpose of the reception specialist position: Manages daily operations and the process of receiving shipments of goods, while maintaining inventory levels and ensuring the safety of the reception area and back storage. Manages all transactions with external suppliers, reviews and reports on invoice differences, and escalates issues as necessary. Increases customer trust, loyalty, and confidence by promoting and executing consistent and compliant operational conditions. Provides fresh and attractive products, courteous, informed, and fast service. Values diversity and supports an inclusive environment by embracing team backgrounds and experiences. Key performance indicators (KPI): What Success Looks Like OSAT (availability): general customer satisfaction. Point of sale surveys. Percentage of customers with reward cards who rate their journey with an 8, 9, or 10, on a scale of 0 to 10 in questions about driver availability. Total store supplies: supplies as a percentage of sales versus budgeted supplies as a percentage of sales. Essential responsibilities: what is expected of me Service: 40% Creates an environment that allows customers to feel welcomed, important, and appreciated, increasing their trust and loyalty. Manages the plan for announcements and the inventory of direct store delivery (DSD) in the store and ensures that marketing is aligned with CMA requirements and the current marketing plan and maintained for inventory conditions. Ensures that the backroom, refrigerators, and freezers are organized and free of debris and that the supply depot is maintained. Reports any excess or shortage of invoices. Financial: 35% Ensures the financial accuracy of all invoices. Completes daily and weekly administrative tasks (communications, online training, etc.) Maintains inventory/storage conditions and reports any inventory discrepancies. Reviews/inspects products to determine their accuracy, quality, and freshness and takes appropriate action with those items. Assist in planning and organizing the inventory process. Manages the inventory of supplies to ensure approved supply stock and within the established budget. Leadership: 15% Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating specific information from the company, department, and job. Supports department managers in managing target inventory levels and balancing weekly purchase summaries; Maintain records of inventory, invoices, etc., for all departments. Comply with all local, state, and federal laws, as well as company guidelines. Compliance/Safety: 10% Ensures that company standards are maintained in terms of safety, proper food handling practices, sanitation, and productivity. Comply with all regulatory compliance requirements related to food safety, United States Department of Agriculture (USDA), country of origin labeling (COOL), and Department of Agriculture (DOA). Execute all product recalls and removals in a timely manner while ensuring that all items are secured and removed from customer access. Reinforce safety programs by complying with safety procedures and inspecting and identifying unsafe conditions to report to store management. Notify management of customer or employee accidents. Report all safety risks or problems and illegal activities, including theft, theft, or fraud. Ensure compliance with wage and hour policies and regulations. Cultivate a culture of safety within the store. Ensure that you and all associates work safely and have received the necessary safety training. Ensure that hazard assessments are posted for associates' reference and that personal protective equipment is available and used by all associates performing tasks within the department, as needed. Ensure that equipment is in good condition; report and help with remediation (e.g., block/tag equipment) of safety hazards within the department. Disclaimer: Performs other job-related duties as assigned. Qualifications Education required Course of study N/A Education preferred Course of study High school/GED Relevant Experience Supervisory experience 3 - 6 years minimum No experience required Languages required Language(s) Preferred English English and Spanish Knowledge, skills, and abilities required Must be 18 years of age Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug tests and background checks. Strong customer service skills. Exceptional interpersonal, motivational, and communication skills. Basic math knowledge. Ability to handle stressful situations. Competent with computer applications used to operate the department effectively. Environmental factors Environmental factors Retail - General Heavy: Physical demands: While performing the essential functions of this position, the employee must regularly stand or walk on various types of flooring, use manual dexterity, speak, see, hear, or smell and perform repetitive movements. with both hands and/or both feet. Frequently required to reach waist level or above the head, transport, push, or lift various loads up to the required weights listed. Occasionally required to sit, maintain balance, crouch, kneel, squat, and climb up to 30 feet. Working conditions: While performing the essential functions of this position, the employee may be exposed to working indoors, outdoors, cold, freezing, heated working conditions, and wet/humid conditions. Safety risk factors: Frequently required to turn the back and/or neck, walk on a slippery or cluttered floor surface, work with dangerous equipment, and be exposed to sharp objects. Occasionally required to be exposed to loud noises, skin irritants, annoying dust, fumes, and hazardous cleaning solutions and other toxins. General equipment required: cleaning supplies and equipment, general office equipment, register, price gun, scales, scanner, various material handling equipment, such as shelves, carts, forklifts, shopping carts Preferred equipment: packer/compactor, box cutter Personal protective equipment: Glasses, gloves, back brace. Traction requirement: 250 lbs. Lifting requirement: 50 lbs. Travel requirements Percentage of travel Overnight None Shift Varied
Read LessFresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential.
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary responsibilities and accountabilities include:
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.Maintain confidentiality of information.Put up discarded or returned merchandise.Perform cashier associate duties, as necessary.Perform pricing duties, as necessary.Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.Perform other job-related duties as assigned.Minimum qualifications include:
Must be 18 years of age.High school diploma or equivalency.Ability to read, write and speak English proficiently.Ability to understand and follow English instructions.Authorization to work in the United States or the ability to obtain the same.Successful completion of pre-employment drug testing and background check.Preferred qualifications include:
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.Possess a proficient working knowledge of office, front end systems and equipment.Possess proficient computer skills.Possess demonstrated skills in the ability to perform and deliver customer service expectations.Demonstrate good organizational skills.High standard of integrity and reliability.Required behaviors include:
Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values.Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.Business-driven showing passion for the business, delivering results consistently.Customer-orientated by passionately demonstrating that the customer comes first always by putting the customer's needs above all else.People Passion through consistently treating others with respect and dignity.Knowledge, skills, and abilities include:
Compliance with all company policies and procedures.Must complete service training within sixty (60) days of position start date. Read LessFresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, and reach their full potential.
Job DescriptionThe packaging manager is responsible for increasing customer trust and loyalty by offering a precise, fast, and courteous checkout process. This person effectively packages customer purchases and streamlines the checkout-to-vehicle purchasing process.
Primary ResponsibilitiesProvide continuous attention to customer needs; greet, assist, and thank customers in a quick, courteous, and friendly manner.Help customers unload purchases on the conveyor belt at checkout. Package customer purchases in a way that prevents damage, carry or push groceries in a shopping cart to the customers vehicle, and load groceries into the vehicle.Verify the price of merchandise in all departments as needed.Restock and use supply items efficiently to eliminate waste and keep supply costs low.Place discarded or returned merchandise. Collect shopping carts from the parking lot and other areas and return them to the designated area.Keep the work area clean, organized, and free of safety hazards; report to management about faulty equipment and hazards.Notify management about employee theft, customer theft, unauthorized discounts, property defacement, or any action that is illegal and/or against company policy. Perform other job-related tasks as assigned.QualificationsMinimum
Meet the legal and company policy requirements regarding age for performing job functions.Ability to read, write, and speak English fluently.Ability to understand and follow instructions in English.Authorization to work in the United States or ability to obtain it.Pre-employment background check and verification.Preferred
High standard of integrity and reliabilityRequired BehaviorsLive the values by adopting the companys essence and demonstrating a commitment to its goals and values.Unify and motivate the team through praise and recognition of success with immediate feedback to create a trusting environment.Business-driven, showing passion for the business and delivering results consistently.Customer-focused, passionately demonstrating that the customer is first... always putting customer needs above all else.Passion for people, consistently treating others with respect and dignity.Environment and Physical DemandsEnvironmental and Physical Demands
Physical requirements Occasionally: 1-33% Frequently: 34-66% Regularly: 67-100%
Physical demands While performing the essential functions of this job, the employee must be able to stand or walk on tiles or concrete, use hands or fingers to handle, or feel objects, tools, or controls, speak, see, hear, or smell and perform repetitive motions with both hands or both feet. Frequently, the employee must carry, push, or lift up to 100 pounds and pull up to 150 pounds. Occasionally, the employee must sit, balance, crouch, kneel, crawl, reach objects at waist height or above the head, and climb up to 10 feet.
Work conditions While performing the essential functions of this job, the employee may be exposed to working indoors, outdoors, in cold, heated, and humid working conditions.
Safety risk factors Frequently, the employee must twist the back or neck, walk on slippery or cluttered surfaces, work with dangerous equipment, and be exposed to sharp objects. Occasionally, the employee must be exposed to loud noises, skin irritants, dust, fumes, and other annoying aerosols, hazardous cleaning solutions, and other toxins.
Schedules The employee must work varied schedules.
Machines, Tools, Equipment, etc. While performing the essential functions of this job, the employee will use knives, box cutter, wrapper, scale, pineapple corer, order machine, storage cart, unilift, reddi racks, pallet jack, unicarts, scooters, double-decker trucks, conveyors, conveyor stands, compactors, coolers, ice machines, price gun, box opener, packer, and cleaning supplies and equipment.
Read LessFresco y Mas se compromete a fomentar un ambiente de trabajo donde todos los asociados puedan ser autnticos, sentirse valorados y alcanzar su mximo potencial.
Propsito del trabajo Como guardin del rea de autopago su funcin principal es proteger a la empresa contra prdidas de inventario o fraude supervisando el escaneo y registro precisos de los productos en las estaciones de autopago. Supervisar activamente las transacciones, abordar posibles problemas y colaborar con los lderes para evitar prdidas. Un servicio al cliente excepcional es primordial, ya que ayuda e interacta con los clientes, brindndoles orientacin sobre el proceso de autopago y respondiendo rpidamente sus consultas, contribuyendo a una experiencia de compra positiva que aumenta la confianza y la lealtad del cliente.
Responsabilidades esenciales Protege contra prdidas de inventario o fraude en las lneas de autopago brindando continuamente un servicio al cliente excepcional e interviniendo con respuestas adecuadas cuando sea necesario. Observa diligentemente las transacciones de autopago para identificar cualquier irregularidad o actividad sospechosa. Garantiza que los clientes estn escaneando y empaquetando los artculos correctamente, interviniendo cuando sea necesario para verificar la precisin de los artculos escaneados. Responde con prontitud a las alertas y notificaciones del punto de venta, investigando cualquier problema potencial con las transacciones o discrepancias en los artculos escaneados. Informa cualquier incidente de robo, comportamiento sospechoso o mal funcionamiento del equipo al liderazgo de la tienda. Brinda un servicio destacado en las lneas de Autopago segn los estndares de servicio de la SEG: Brinda asistencia proactiva al cliente, educndolos sobre el proceso de autopago para minimizar errores y promover una experiencia fluida. Involucra a los clientes de manera amigable para crear un ambiente de compras positivo y al mismo tiempo desalentar sutilmente las actividades fraudulentas. Proporciona atencin continua a las necesidades del cliente; saludar, ayudar y agradecer a los clientes con una sonrisa amistosa de manera rpida y corts. Supervisa los carriles regulares para detectar trfico excesivo e invita a los clientes que esperan a utilizarlos mientras mantiene una actitud positiva. Ayuda activamente en el escaneo del producto para aquellos que puedan necesitar ayuda. Mantiene el rea de trabajo limpia, ordenada y libre de riesgos de seguridad: Almacena productos de primera lnea: garantiza que el rea de autopago est completamente abastecida con los suministros y/o herramientas necesarios Limpia y desinfecta el equipo durante el tiempo de inactividad y/o inmediatamente cuando ocurre un derrame Devuelve los carritos al corral de carritos de compras.
Descargo de responsabilidad Realiza otras tareas relacionadas con el trabajo que se le asignen.
Calificaciones EDUCACIN Educacin requerida Curso de estudio N/A Educacin preferida Curso de estudio Escuela secundaria / GED EXPERIENCIA Experiencia relevante Experiencia de supervisin 0-3 aos mnimo Sin experiencia de supervisin REQUISITOS DE IDIOMA Idioma(s) Idioma(s) requerido(s) Ingls preferido Conocimiento de ingls y espaol, Habilidades y capacidades requeridas Debe tener al menos 18 aos de edad para realizar funciones laborales Capacidad para leer, escribir y hablar Dominio del ingls Capacidad para comprender y seguir instrucciones en ingls Cumplimiento de todas las polticas y procedimientos de la empresa Alto nivel de integridad y confiabilidad Se requieren habilidades informticas bsicas para participar en la capacitacin en lnea Autorizacin para trabajar en los Estados Unidos o la capacidad de obtener la misma Finalizacin exitosa de pruebas de deteccin de drogas y verificacin de antecedentes previas al empleo. Conocimientos, habilidades y habilidades preferidos Departamento de Factores Ambientales Venta al por menor Factores ambientales Venta al por menor - General Luz: Demandas fsicas: Mientras Al realizar las funciones esenciales de este puesto, el empleado debe regularmente pararse o caminar sobre varios tipos de pisos, utilizar destreza manual, hablar, ver, or, oler y realizar movimientos repetitivos con ambas manos y/o ambos pies. Con frecuencia se requiere que el empleado alcance el nivel de la cintura o por encima de la cabeza, cargue, empuje o levante los pesos enumerados. Ocasionalmente se requiere que el empleado se siente, mantenga el equilibrio, se agache, se arrodille, se agache y trepe hasta 4 pies. Condiciones de trabajo: Mientras realiza las funciones esenciales de este puesto, el empleado puede estar expuesto a trabajar en interiores, exteriores, fro, congelacin, condiciones de trabajo calefactadas y mojadas/hmedas. Factores de riesgo para la seguridad: Con frecuencia se requiere que el empleado gire la espalda y/o el cuello, camine sobre una superficie de piso resbaladiza o desordenada, trabaje con equipos peligrosos y est expuesto a objetos afilados. Ocasionalmente se requiere que el empleado est expuesto a ruidos fuertes, irritantes de la piel, polvo molesto, humos y aerosoles, soluciones de limpieza peligrosas y otras toxinas. Equipo general requerido: suministros y equipos de limpieza, equipo de oficina en general, registro, pistola de fijacin de precios, bsculas, escner, diversos equipos de manipulacin de materiales, como estantes, carros, transpaletas, carritos de compras Equipo preferido: empacadora/compactadora, cortadora de cajas Equipo de proteccin personal : Gafas, guantes, aparato ortopdico para la espalda. Requisito de traccin: 250 lbs. Requisito de elevacin: 20 libras. Requisitos de ubicacin y viaje Ubicacin Tienda Porcentaje de viajes, con pernoctacin y Motus Porcentaje de viajes con pernoctacin Motus elegible 0% N/A No
Read LessFresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential.
The grocery associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary responsibilities and accountabilities include:
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.Offer product suggestions when appropriate.Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.Operate department equipment and tools.Assist with receiving vendor merchandise.Unload truck deliveries promptly.Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.Perform other job-related duties as assigned.Minimum qualifications include:
Meet legal and company policy age requirements to perform job functions.Ability to read, write and speak English proficiently.Ability to understand and follow English instructions.Authorization to work in the United States or the ability to obtain the same.Successful completion of pre-employment drug testing and background check.Preferred:
High standard of integrity and reliability.Required behaviors include:
Lives the values by embracing the essence of the company demonstrating a commitment to the company's goal and values.Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.Business-driven showing passion for the business, delivering results consistently.Customer-orientated by passionately demonstrating that the customer comes first always by putting the customer's needs above all else.People passion through consistently treating others with respect and dignity.Knowledge, skills, abilities:
Compliance with all company policies and procedures. Read Less
Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential.
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary responsibilities and accountabilities include:
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.Maintain confidentiality of information.Put up discarded or returned merchandise.Perform cashier associate duties, as necessary.Perform pricing duties, as necessary.Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.Perform other job-related duties as assigned.Minimum qualifications include:
Must be 18 years of age.High school diploma or equivalency.Ability to read, write and speak English proficiently.Ability to understand and follow English instructions.Authorization to work in the United States or the ability to obtain the same.Successful completion of pre-employment drug testing and background check.Preferred qualifications include:
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.Possess a proficient working knowledge of office, front end systems and equipment.Possess proficient computer skills.Possess demonstrated skills in the ability to perform and deliver customer service expectations.Demonstrate good organizational skills.High standard of integrity and reliability.Required behaviors include:
Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values.Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.Business-driven showing passion for the business, delivering results consistently.Customer-orientated by passionately demonstrating that the customer comes first always by putting the customer's needs above all else.People Passion through consistently treating others with respect and dignity.Knowledge, skills, abilities include:
Compliance with all company policies and procedures.Must complete service training within sixty (60) days of position start date. Read LessSoutheastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a , we empower everyone to be their full, authentic selves. Read our .
Job Title: Produce Associate
Location: Retail Grocery Location
Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential.
Manages the daily operations in the dairy and frozen food departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching and feedback as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.
Service: 60%
Assists in creating an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company's expectations for at shelf product availability, freshness, quality and value. Trains department associates on freshness, product rotation, inventory levels, stocking - including maintaining POG integrity and shelf price tags/signage, ordering and cooler/freezer conditioning. Offers customers assistance in finding or suggesting products.
Leadership: 20%
Assists in promoting trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Develops adequate scheduling to manage customer volume throughout hours of operation. Adheres to all local, state, and federal laws, and company guidelines.
Financial: 10%
Ensures targets are met for department sales and shrink results. Completes daily and weekly administrative tasks (emails, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Assists in the planning, and organizing of the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
Compliance/Safety: 10%
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
Performs other job-related duties as assigned.
Required Education: High School / GED
Language(s) Required: English, Spanish
Relevant Experience: 0 -3 yrs minimum supervisory experience
Knowledge, Skills & Abilities Required:
Must be 18 years of ageAuthorization to work in the United States or the ability to obtain the same.Successful completion of pre-employment drug testing and background check.Strong customer service skills.Exceptional interpersonal, motivational and communication skills.Knowledge of basic mathAbility to handle stressful situationsAbility to operate pallet jack, baler, and trash compactorProficient with computer applications used in effectively operating the department. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.Environmental Factors: Retail - General Medium: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 30 lbs.
Read Less