NOTE: This is a full-time position and will be on-site at our corporate headquarters in Franklin, TN.
An exciting opportunity to join our Talent Acquisition Team has opened up because of an internal growth move!
What you’ll do: Our Hospitality Talent Acquisition Specialist will handle full-cycle TA efforts for operational level Dairy Queen positions within an assigned region, as well as for all roles at our new restaurant concept, Truce. When business needs arise, they assist with new store openings and with corporate level positions. Through a variety of methods our Talent Acquisition Specialists create an applicant pool and lead candidates throughout the entire recruitment process, all while building a positive and comforting relationship. They stay connected with newly hired team members through onboarding and training, as well as during their career with us. They partner with operations leadership and help build a first-class team.
How you’ll do it:
Represent the Fourteen Foods and Truce culture and ensure candidates receive a positive experience throughout the entire TA process.Build and maintain partnerships with field hiring managers and provide exceptional customer service.Offer training and coaching to hiring managers to improve their effectiveness in identifying, interviewing, and selecting candidates.Take thorough job orders. Get to know and understand your market and leadership teams, and what makes each store unique, which may require travel. Recruit accordingly.Ensure job descriptions are correct, create requisitions, post to available job boards and refresh as needed.Monitor applicant flow daily and review applicants timely.Manage social media community engagement. Maintain the Fourteen Foods and Truce Recruitment Brand Strategies by creating ads and media campaigns to encourage candidate engagement with the brand and targeted market (i.e. Facebook, LinkedIn, etc.). Partner with marketing department as necessary.Although Talent Acquisition Specialists work independently and in an assigned territory, partner with team members and share applicants who may succeed in other regions.Continuously monitor and update ATS throughout recruitment and hiring process.Create schedule to follow-up with newly hired recruits during onboarding, training, and beyond to assist in retention.Provide on-site support to operations leadership team during new store openings and acquisitions. Own entire on-site recruitment process from planning through implementation and results reporting.Conduct open interviews and orientation/onboarding activities, as needed.Routinely meet or exceed time-to-fill, budget and candidate quality metrics/expectations.Partner with other HR teams (benefits, compensation, HRIS, HRBP’s and Training) to identify and remove barriers that may inhibit Fourteen Foods and Truce from hiring the quality and quantity of human capital needed to achieve business objectives.Required experience, and what you need to be great at:
Five or more years working in full cycle recruitment, in-house. Experience recruiting for restaurants, hotels, or related hospitality industries is required.Background and understanding of holding large scale hiring events is required. Experience with high-volume recruiting.Strongly prefer multi-site and field recruitment experience. Exceptional interviewing skills and techniques. Desire to continuously improve and learn more. Understanding of and comfort with various job board sites and social media. Outgoing, sales-oriented personality comfortable with cold calling, cold networking, field recruiting, and conducting in person job fairs. Strong executive presence, exceptional written and verbal communication skills and ability to effectively communicate with executives and operators at all levels.Strong presentation skills with the ability to act as a company ambassador to candidates, internally throughout the organization, publicly, and through social media. Applicant Tracking System (ATS) experience. HireBridge and Workday a plus. Willingness to travel 10% +/- of the time. Read LessPosition Summary: The Warehouse Supervisor is responsible for executing various tasks related to timely and accurate shipping and receiving, maintaining inventory, fulfilling orders, approval and payment of invoices, and coordination of billing through Accounts Payable. This role may also be responsible for the daily oversight, scheduling and task assignments of other current or future warehouse employees. The Supervisor will work closely with the Fourteen Foods Operations management team and various support departments to ensure requests are fulfilled and outstanding service is provided at all times.
Essential Functions:
Functional Objectives (65%)
Maintain optimal layout for products for quick picking, packing, and shippingOrganize, prioritize, and fulfill orders to ensure store delivery is timely and accurateMaintain inventory levels and tracking mechanisms for products on handPerform routine full inventory counts of all products in the warehouseMaintain shipping/mailing accounts, postage, products (i.e. boxes)Skilled at occasionally operating a pallet jackMaintain organization and cleanliness of the warehouseMaintain accurate fulfillment log and coordinate billing with Accounts PayableInternal Partnership (25%)
Support store requests for needed itemsWork with support departments to maximize shipping efficiencies and reduce shipping expensesWork with operations management to achieve warehouse objectives, budget, etc.Team Supervision (10%)
Schedule and track warehouse team members’ hours for proper coverage and manage daily workflowGuide and support warehouse team members, ensuring organizational goals are achieved efficiently and effectivelyTrain and coach new warehouse team members, evaluate performance, and support Operations Support team with resolving issues.Communicate warehouse needs, provide feedback, and foster a positive work environment.Competencies
Basic computer skill and working knowledge of Microsoft products (Outlook, Excel, Word, etc.)Knowledge of basic data entry procedures and spreadsheet managementAbility to communicate via email, telephone and in-person professionally and effectively while delivering outstanding customer serviceAbility to multi-taskOrganization and prioritizationProduct sourcingDetail-orientedAbility to work independently with minimal supervisionBasic mathematical abilities (addition, subtraction, multiplication, division, spreadsheets)Working knowledge of Microsoft products (Word, Excel and data entryExperience & Qualifications
H.S. Diploma required3+ years warehouse, shipping & receiving and/or order fulfillment experienceInventory managementPrior experience leading/supervising teams is a plus Read LessNOTE: This is a full-time position and is on-site at our corporate headquarters in Franklin, TN 5 days a week. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Job Summary: The HRIS Analyst is responsible for the administration, optimization, and ongoing support of the Workday Human Resources Information System (HRIS). This role serves as both a technical and functional subject matter expert, supporting HR operations through system configuration, reporting, integrations, and dashboard development. The HRIS Analyst ensures data integrity, enhances system functionality, and drives continuous improvement across HR technology platforms.
Key Responsibilities:
HRIS Administration & Workday Expertise:
Serve as the primary administrator and subject matter expert for Workday.Configure, maintain, and optimize Workday modules such as HCM, Benefits, Compensation, Talent, and Time Tracking.Ensure system functionality aligns with business processes and organizational needs.Troubleshoot and resolve system issues, partnering with Workday support as needed.Design, build, and maintain Workday dashboards, reports, and analytics tools.Develop custom reports, including advanced, matrix, and composite reports, to support HR and business leadership.Translate business needs into actionable data insights and visualizations.Ensure data accuracy, consistency, and integrity across all reporting outputs.Integrations & Data Management:
Manage and support Workday integrations with internal and external systems such as payroll, benefits vendors, and third-party applications.Monitor integration performance and troubleshoot errors or failures.Partner with IT and vendors on system updates, enhancements, and data flows, including EIBs, APIs, and related integration tools.Maintain data integrity through audits, validation processes, and system controls.Develop and enforce HRIS data standards, governance practices, and documentation.Support data migration, imports/exports, and system conversions.Process Improvement & Optimization:
Identify opportunities to streamline HR processes through automation and system enhancements.Support Workday releases, testing cycles, and implementation of new functionality.Recommend system and process improvements to enhance user experience and efficiency.Partner with HR, Payroll, Finance, and IT to support system-related initiatives.Act as a liaison between business stakeholders and technical teams.Support audits, compliance reporting, and regulatory requirements.Qualifications:
Bachelor’s degree in human resources, Information Systems, Business Administration, or a related field preferred.3+ years of HRIS experience, with hands-on Workday administration.Demonstrated expertise in Workday configuration, reporting, and integrations.Experience supporting multiple HR functional areas such as Benefits, Compensation, and Talent.Strong analytical and problem-solving skills.Exceptional attention to detail and commitment to data accuracy.Ability to manage multiple priorities and deadlines in a fast-paced environment.Excellent verbal and written communication skills with both technical and non-technical audiences.High level of discretion in handling sensitive and confidential data. Read LessNOTE: This is a full-time position and will be onsite at our corporate headquarters in Franklin, TN.
Position Summary: The Director of Vendor Management and Supply Chain leads the strategy, relationships, and financial stewardship of all supply chain functions that support Fourteen Foods restaurant operations. This role oversees vendor selection, contract negotiation, cost optimization, and performance management while ensuring product consistency, reliability, and service excellence across all locations.
As a key partner to the Operations Leadership team, this role ensures that supply chain decisions directly support operational goals, profitability, new store growth, remodel execution and long-term organizational growth. The Director sets annual goals and drives initiatives that deliver measurable cost savings, improved service, and continuous process improvement.
Essential Functions:
1. Vendor Strategy, Selection & Contract Negotiation
Lead all vendor sourcing, evaluation, and selection processes across product and service categories.Negotiate contracts, pricing structures, service level agreements (SLAs), and terms to ensure optimal cost, quality, and service performance.Oversee integration of new vendors and improvements or transitions for existing vendors, ensuring smooth implementation and field communication.Conduct market research to identify new opportunities, alternative suppliers, and potential cost savings.2. Cost Analysis, Optimization & Category Ownership
Research, analyze, and evaluate contracts and cost structures across categories including: Inventory purchasesWaste and recycling servicesHood cleaning, grease traps, and rendered greaseLawn and snow servicesLinensPest controlCO₂ supplyShipping & freightInternal warehouse operationsIdentify inefficiencies, negotiate cost improvements, and recommend strategic adjustments.Build multi-year cost optimization plans and track savings results.Other Vendor Programs3. Vendor Performance Management
Conduct formal vendor business reviews (monthly, quarterly, semi-annual, annual) depending on category and performance expectations.Establish KPI metrics, accountability structures, and performance standards for all vendor partners.Address escalated service issues and ensure timely corrective actions from vendors.Maintain strong relationships with vendor leadership teams to ensure long-term alignment and responsiveness.Review, negotiate, and approve new and renewed vendor contracts to ensure optimal terms, service expectations, and cost structures prior to submitting to Legal for final review.4. Compliance, Risk Management & Documentation
Ensure all vendors maintain proper compliance documentation including: Certificates of insuranceLicensesBusiness authorization for all operating states/municipalitiesMaintain internal vendor compliance systems and ensure Operations and Legal have visibility.Mitigate risk by ensuring vendors consistently meet company and regulatory standards.5. Strategic Project & Program Leadership
Providing executive-level oversight for supply chain and operations support components of new store openingsLeading supply chain strategy for remodels and acquisitionsOverseeing companywide system rollouts / new technologyManaging cross-functional alignment across Operations, Marketing, Facilities, Finance, HR and ITLeading change management and risk mitigation for large-scale programs6. Cross-Functional Leadership & Partnerships
Serve as a primary business partner to Operations Leadership—ensuring supply chain strategy directly supports restaurant needs and performance.Collaborate closely with: OperationsTrainingFinance & AccountingFacilitiesHRLegalProvide communication, analysis, and field-ready resources during product changes, vendor transitions, or new initiatives.7. Department Leadership & Annual Initiatives
Lead the Vendor Management and Supply Chain team.Establish annual goals related to: Cost savingsVendor performanceWarehouse efficiencyService improvementsTechnology and process enhancementsMentor, develop, and coach team members for growth and strong performance.Required Qualifications
5–7+ years of progressive experience in supply chain, procurement, vendor management, and multi-unit operations.Proven track record in contract negotiation, cost analysis, and vendor optimization.Strong financial acumen with ability to drive savings and assess supplier economics.Excellent communication and relationship-building skills—especially with Operations Leadership.Ability to lead, influence, and collaborate across multiple departments.Demonstrated experience reviewing, negotiating, and optimizing vendor contracts, including new agreements and renewals.Preferred Qualifications
Experience in multi-unit restaurant or retail environments.Strong analytical capability including spend analysis, performance metrics, and forecasting.Experience leading RFP processes and managing complex vendor categories.Demonstrated change management experience during vendor transitions or product rollouts. Read LessNOTE: This is a full-time position and will be onsite at our corporate headquarters in Franklin, TN.
Position Summary: The Associate General Counsel provides general business and commercial real estate legal counsel and services to Fourteen Foods and its affiliated companies (the “Companies”) in support of their QSR, commercial real estate and other businesses. This position is in-office, based in Franklin, TN, will report to the General Counsel and partner closely with all divisions of the Companies.
Essential Functions:
Assist the real estate team with the execution of real estate transactions.Negotiate and draft commercial real estate purchase/sale agreements and related documents.Support real estate due diligence and closings.Title and survey examination and clearance.Draft, negotiate and manage general business contracts with vendors and consultants.Advise and support the divisions of the Companies with general legal support.Assist with liability insurance claims settlement.Examine and interpret documents, actions, statutes, decisions, and ordinances affecting, or potentially affecting, the Companies, and advise leadership and personnel on legal issues impacting their areas of responsibility, as needed or requested.Provide litigation and claims management support, and assist in resolving disputes and conflicts.Establish a reputation of being approachable, competent, professional, and responsive.Assume responsibility for special projects as assigned.Requirements:
Minimum of 2 years of licensed legal experience with commercial real estate transactions and general corporate matters.Excellent oral and written communication skills, and ability to establish positive and effective business relationships both within and outside the Companies and articulate complex issues and ideas in simple, easy to understand concepts.High level of skill in analyzing, negotiating, and drafting legal documents.Demonstrated ability to effectively manage and prioritize multiple projects with attention to detail, meet concurrent deadlines and initiatives with efficiency and strong follow-through and accountability.Ability to practically and creatively solve legal issues with confidence.Litigation experience helpful.Strong critical thinking skills.Experience with a closely held and entrepreneurial business not required, but a plus.Franchise experience not required, but a plus.JD degree and excellent academic credentials.Admitted to practice law in the state of Tennessee and maintain annual registration and continuing legal education.Positive energy, enthusiasm, flexibility, confidence, and ability to work both independently and collaboratively in a fast-paced and deadline-oriented environment.Solid team player with strong interpersonal skills and a strong, reliable work ethic. Read LessNOTE: This is a full-time position and will be on-site at our corporate headquarters in Franklin, TN.
Summary: Responsible for overseeing Accounts Payable team and processes, vendor maintenance, invoice verification and reconciliation, invoice entry and payment processing.
Essential Functions:
Oversees Accounts Payable team, supervising their daily activities and questions and monthly close process for Accounts Payable. Creates and documents Accounts Payable processes.Training new accounts payable employees.Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issues voids or stop-payments when necessary.Process monthly rent payments; process and pay real estate/personal property billsMain contact for vendor questions and resolution of issues.Maintenance of AP automation software to include workflow updates, user updates, vendor card updatesReconciles processed work by verifying entries and comparing system reports to balances.Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.Notifies Controller about ongoing AP issues with managers or vendors, or any invoices that appear suspicious or incorrect.Review vendor statements and contacts vendors to resolve unpaid invoices.Route and verify invoices are properly approved.Organize and upload all vendor invoices into AP software.Maintains accounting ledgers by verifying and posting account transactions.Sets up new vendors and maintains vendors and other AP data fields in the ERP system.Verifies vendor accounts by reconciling monthly statements and related transactions.Maintains historical records and filing documents.Reviews vendor invoices to determine if use tax needs to be accrued.Protects organization's value by keeping information confidential.Accomplishes accounting and organization mission by completing related results as needed.Compile list of invoices to be accrued at period end and create journal entryReconcile AP related balance sheet accountsQualifications & Requirements:
Associates degree in Accounting or equivalent work experience.5+ years of Accounts Payable experience.Leadership experience including leading an AP team.PC proficiency including AP software, Excel and Outlook.Above average skills in 10-key and data entry.Competencies:
Pleasant demeanor and customer service focus.Verbal and written communication skills.Organizational and planning skills.Problem analysis and problem-solving skills.Attention to detail and accuracy.Confidentiality.Stays focused on work. Read LessNOTE: This is a full-time position and will be fully on-site at our office in Franklin, TN. This position does not include relocation assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Position Summary: The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people’s needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team’s problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:
IT Helpdesk Representative (90%):
Competencies:
Customer ServiceCommunication Skills Ability to learn quickly Troubleshooting/problem-solving skills Ability to work well under pressure Adaptability Teamwork skills Read LessNOTE: This is a full-time role and will be on-site at our corporate headquarters in Franklin, TN. Hybrid or remote opportunities are not available.
About the Role: The Director of Employee Relations and Compliance is a strategic and hands-on leader responsible for shaping a fair, consistent, and legally compliant employee experience across a large, multi-unit QSR organization. With a workforce of approximately 6,000 employees, this role ensures that policies, practices, and culture support operational excellence while minimizing risk. The ideal candidate is a proactive problem-solver who thrives in a fast-paced, high-volume environment and knows how to balance business needs with people-first decision-making.
Key Responsibilities:
Employee Relations Leadership
Serve as the primary point of escalation for complex employee relations issues, investigations, and conflict resolution.Lead, coach, and develop a team of HR Business PartnersEnsure consistent application of policies, disciplinary actions, and performance management across all restaurant locations.Partner with Operations leadership to proactively identify trends and address root causes of ER issues.Compliance & Risk Management
Oversee compliance with federal, state, and local employment laws, including wage and hour, scheduling, leave management, and workplace safety.Conduct regular audits of HR practices, documentation, and labor compliance across all restaurants.Lead the response to agency claims (EEOC, DOL, state agencies) and coordinate with legal counsel, as needed.Monitor regulatory changes and work with teams to update policies, training, and processes accordingly.Policy Development & Governance
Own the employee handbook, HR policies, and standard operating procedures.Ensure policies are clear, accessible, and aligned with both legal requirements and company culture.Partner with cross-functional teams (Operations, Training, HR, Legal) to ensure policy adoption and compliance.Culture & Engagement
Support initiatives that strengthen a positive, inclusive, and high-performance culture across all restaurant locations.Use ER and compliance data to identify opportunities to improve retention, engagement, and manager effectiveness.Partner with HR leadership on strategies that reduce turnover and enhance the employee experience.Data & Reporting
Track and analyze ER trends, case types, turnover drivers, and compliance risks.Present insights and recommendations to senior leadership to inform decision-making.Maintain accurate documentation and case management systems.Qualifications
Bachelor’s degree in Human Resources, Business, or related field (Master’s or JD a plus).8+ years of progressive HR experience, with at least 4 years focused on employee relations and compliance, and leading a team.Exceptional leadership and team building skills.Experience supporting multi-unit, hourly-workforce environments - QSR, retail, hospitality, or similar.Strong knowledge of employment law and HR best practices in multiple states.Demonstrated ability to conduct thorough, unbiased investigations.Excellent communication, coaching, and relationship-building skills.Ability to thrive in a fast-paced, high-volume, geographically dispersed organization.High integrity, sound judgment, and a calm, solutions-oriented approach. Read LessPosition Summary: The Director of Maintenance will achieve defined objectives by planning, evaluating, developing, implementing and maintaining services in compliance with established guidelines, codes, and regulations. Partner internally with Operations and externally with vendors to execute building, equipment and ground maintenance and repairs.
Essential Functions:
Oversee a minimum of five maintenance personnel.Oversee new construction, remodeling, and special projects as needed.Maintain a high level of excellence in the overall appearance of all facilities.Show pride in your job, company and brand in all your work.Exemplify the Fourteen Foods values and uphold them with and for your team.Train and grow maintenance team members to greater career opportunities within Fourteen Foods.Hire, train, and coordinate training of maintenance personnel.Make regular visits to locations to perform follow-up on maintenance personnel in order to assure quality workmanship and to make lists of deficiencies to be corrected.Attend training classes and seminars as needed for self and subordinate betterment.Schedule maintenance personnel to optimize efficiency and restraint performance.Help coordinate, bid, and oversee special projects and remodels.Give daily updates of progress to the VP of Maintenance.Traveling up to 50% required.Additional Responsibilities:
Good verbal and written communications skills.Follow all D.O.T. regulations as required.Follow all OSH rules and regulations to provide and work in a safe environment.Other duties as assigned.Key Competencies:
High school graduate.Valid Driver’s License with clean driving record.Outgoing, presentable and professional in demeanor and language.Strong communication and organization skills.Ability to meet and exceed expectations within a fast-paced work environment.Position Summary: The Director of Maintenance will achieve defined objectives by planning, evaluating, developing, implementing and maintaining services in compliance with established guidelines, codes, and regulations. Partner internally with Operations and externally with vendors to execute building, equipment and ground maintenance and repairs.
Essential Functions:
Oversee a minimum of five maintenance personnel.Oversee new construction, remodeling, and special projects as needed.Maintain a high level of excellence in the overall appearance of all facilities.Show pride in your job, company and brand in all your work.Exemplify the Fourteen Foods values and uphold them with and for your team.Train and grow maintenance team members to greater career opportunities within Fourteen Foods.Hire, train, and coordinate training of maintenance personnel.Make regular visits to locations to perform follow-up on maintenance personnel in order to assure quality workmanship and to make lists of deficiencies to be corrected.Attend training classes and seminars as needed for self and subordinate betterment.Schedule maintenance personnel to optimize efficiency and restraint performance.Help coordinate, bid, and oversee special projects and remodels.Give daily updates of progress to the VP of Maintenance.Traveling up to 50% required.Additional Responsibilities:
Good verbal and written communications skills.Follow all D.O.T. regulations as required.Follow all OSH rules and regulations to provide and work in a safe environment.Other duties as assigned.Key Competencies:
High school graduate.Valid Driver’s License with clean driving record.Outgoing, presentable and professional in demeanor and language.Strong communication and organization skills.Ability to meet and exceed expectations within a fast-paced work environment.