Company Detail

Job Openings

• F

  Hotel Front Desk Agent  

  Four Points by Sheraton

  full_time - Novi

  Posted: 12/07/2026

  Apply Now

  Job DescriptionJob DescriptionPosition SummaryThe Front Desk Agent is... Read More

  Job DescriptionJob DescriptionPosition Summary
  
  The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.
  
  Key Responsibilities
  
   Welcome guests and provide efficient check-in and check-out services  Answer phone calls, emails, and guest inquiries in a professional manner  Process reservations, cancellations, room assignments, and payment transactions  Provide guests with information about hotel amenities, services, and local attractions  Resolve guest concerns and complaints promptly and courteously  Maintain accurate guest records and update reservation systems  Coordinate with housekeeping and maintenance departments to ensure guest satisfaction  Handle cash, credit card transactions, and daily balancing procedures  Promote hotel services, upgrades, and special offers when appropriate  Maintain a clean, organized, and professional front desk area  Follow hotel policies, procedures, and safety standards Qualifications
  
   High school diploma or equivalent required  Previous customer service or hospitality experience required Strong communication and interpersonal skills  Basic computer and data entry skills  Ability to multitask and work in a fast-paced environment  Professional appearance and positive attitude  Strong problem-solving and organizational abilities  Flexible schedule, including evenings, weekends, and holidays Physical Requirements
  
   Ability to stand for extended periods  Ability to lift up to 25 pounds occasionally  Ability to perform repetitive tasks such as typing and phone communication Work Schedule
  
   Full-time Shifts may include mornings, evenings, weekends, and holidays Compensation & Benefits
  
   Competitive hourly wage  Employee discounts on hotel stays  Paid time off and holiday payCareer growth opportunities within the hospitality industry  Read Less

  Apply Now
• F

  Hotel Front Manager  

  Four Points by Sheraton

  full_time - Novi

  Posted: 01/07/2026

  Apply Now

  Job DescriptionJob DescriptionBenefits:Company partiesEmployee discoun... Read More

  Job DescriptionJob DescriptionBenefits:
  Company partiesEmployee discountsPaid time off
  Benefits/Perks
  Competitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob Summary
  We are seeking a positive, friendly, and experienced Hotel Front Desk Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
  
  The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
  
  Responsibilities
  Oversee the work of all employees and set clear objectivesHire qualified personnel according to standards set forth by the companyOrganize and coordinate operations and allocate responsibilities to ensure maximum efficiencyCommunicate with customers when appropriateResolve issues that arise with maintenance, equipment, and renovationsCollaborate with outside entities including suppliers, vendors, event planners, and travel agenciesConduct regular inspections of the facility and uphold strict compliance with health and safety standardsQualifications
  Proven experience as a Hotel Manager is a mustFamiliarity with hospitality industry standardsProficiency in English; knowledge of additional languages is a plusWell-versed in hotel management best practices and relevant laws/guidelinesAbility to resolve issues with a customer-focused orientationAn outgoing personalityExcellent communication skillsStrong organizational and time-management skills
  
  Read Less

  Apply Now
• F

  Director of sales and marketing  

  Four Points by Sheraton

  full_time - Novi

  Posted: 27/06/2026

  Apply Now

  Job DescriptionJob DescriptionAbout the Role:Four Points by Sheraton i... Read More

  Job DescriptionJob DescriptionAbout the Role:
  Four Points by Sheraton in Novi, MI is looking for a dynamic and driven Director of Sales & Marketing to lead our revenue growth strategy and elevate our brand presence in the market. This is an exciting opportunity to take the helm of a high-performing sales team at a globally recognized hotel brand. If you're passionate about hospitality and have a proven track record of closing deals and building lasting client relationships, we want to hear from you!
  
  Responsibilities:
  Develop and execute comprehensive sales and marketing strategies to drive hotel revenue and occupancyLead, mentor, and manage the sales team to meet and exceed monthly and annual revenue targetsProspect and cultivate relationships with corporate accounts, travel agencies, and group/event clientsOversee digital marketing initiatives including social media, email campaigns, and online reputation managementCollaborate with the General Manager on budgeting, forecasting, and revenue management decisionsAnalyze market trends and competitor activity to identify new business opportunitiesRepresent the hotel at industry events, trade shows, and community networking functionsCoordinate with Marriott/Sheraton brand teams to ensure alignment with corporate marketing programsRequirements:
  35+ years of hotel sales and marketing experience, with at least 2 years in a leadership roleProven track record of meeting or exceeding sales goals in a hospitality environmentExperience with Marriott/Sheraton brand systems (CI/TY, MARSHA, or similar) preferredStrong knowledge of group sales, corporate accounts, and catering/event salesProficiency in revenue management principles and hotel performance metricsExcellent communication, negotiation, and presentation skillsSelf-motivated, results-oriented, and able to thrive in a fast-paced environmentBachelor's degree in Hospitality, Business, Marketing, or a related field preferredAbout Us:
  Four Points by Sheraton Novi is part of the globally trusted Marriott International portfolio, known for delivering honest, uncomplicated comfort to today's independent travelers. Our Novi location is proud to serve both business and leisure guests in one of Michigan's most vibrant and growing communities. We foster a collaborative and supportive work culture where talented hospitality professionals are empowered to grow, succeed, and make a real impact.
  
  Read Less

  Apply Now
• F

  Hotel Night Auditor  

  Four Points by Sheraton

  full_time - Novi

  Posted: 14/06/2026

  Apply Now

  Job DescriptionJob DescriptionPosition SummaryThe Night Auditor is res... Read More

  Job DescriptionJob DescriptionPosition Summary
  
  The Night Auditor is responsible for overseeing front desk operations during overnight hours while ensuring excellent guest service, accurate financial reporting, and hotel security. This position combines customer service responsibilities with accounting and administrative duties to support smooth hotel operations during the night shift.
  
  Key Responsibilities
  
   Greet and assist guests with check-ins, check-outs, reservations, and general inquiries  Provide exceptional customer service and resolve guest concerns professionally  Process payments, room charges, refunds, and other financial transactions accurately  Perform nightly accounting audits and reconcile daily financial reports  Balance cash drawers, credit card transactions, and revenue reports  Prepare end-of-day reports for management  Answer phone calls and respond to guest requests promptly  Monitor hotel security and ensure guest safety during overnight hours  Coordinate with housekeeping and maintenance teams as needed  Maintain a clean, organized, and professional front desk area  Ensure compliance with hotel policies and procedures Qualifications
  
   High school diploma or equivalent required  Previous hotel, hospitality, customer service, or accounting experience preferred  Strong communication and interpersonal skills  Basic math and computer skills  Ability to multitask and work independently  Attention to detail and strong organizational abilities  Experience with hotel management software is a plus  Availability to work overnight shifts, weekends, and holidays Physical Requirements
  
   Ability to stand or sit for extended periods  Ability to lift up to 25 pounds occasionally  Comfortable working overnight hours in a fast-paced environment Work Schedule
  
   Overnight shifts, typically between 11:00 PM and 7:00 AM  Weekend and holiday availability required Compensation & Benefits
  
   Competitive hourly wage  Employee discounts on hotel stays  Paid time off and holiday pay Read Less

  Apply Now
• F

  Hotel Front Desk Agent  

  Four Points by Sheraton

  full_time - Novi

  Posted: 01/06/2026

  Apply Now

  Job DescriptionJob DescriptionBenefits:Employee discountsPaid time off... Read More

  Job DescriptionJob DescriptionBenefits:
  Employee discountsPaid time off
  Position Summary
  
  The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.
  
  Key Responsibilities
  
  Welcome guests and provide efficient check-in and check-out servicesAnswer phone calls, emails, and guest inquiries in a professional mannerProcess reservations, cancellations, room assignments, and payment transactionsProvide guests with information about hotel amenities, services, and local attractionsResolve guest concerns and complaints promptly and courteouslyMaintain accurate guest records and update reservation systemsCoordinate with housekeeping and maintenance departments to ensure guest satisfactionHandle cash, credit card transactions, and daily balancing proceduresPromote hotel services, upgrades, and special offers when appropriateMaintain a clean, organized, and professional front desk areaFollow hotel policies, procedures, and safety standardsQualifications
  
  High school diploma or equivalent requiredPrevious customer service or hospitality experience requiredStrong communication and interpersonal skillsBasic computer and data entry skillsAbility to multitask and work in a fast-paced environmentProfessional appearance and positive attitudeStrong problem-solving and organizational abilitiesFlexible schedule, including evenings, weekends, and holidaysPhysical Requirements
  
  Ability to stand for extended periodsAbility to lift up to 25 pounds occasionallyAbility to perform repetitive tasks such as typing and phone communicationWork Schedule
  
  Full-timeShifts may include mornings, evenings, weekends, and holidaysCompensation & Benefits
  
  Competitive hourly wageEmployee discounts on hotel staysPaid time off and holiday payCareer growth opportunities within the hospitality industry
  Read Less

  Apply Now
• F

  Hotel Night Auditor  

  Four Points by Sheraton

  full_time - Novi

  Posted: 17/05/2026

  Apply Now

  Job DescriptionJob DescriptionBenefits:Employee discountsPaid time off... Read More

  Job DescriptionJob DescriptionBenefits:
  Employee discountsPaid time off
  Position Summary
  
  The Night Auditor is responsible for overseeing front desk operations during overnight hours while ensuring excellent guest service, accurate financial reporting, and hotel security. This position combines customer service responsibilities with accounting and administrative duties to support smooth hotel operations during the night shift.
  
  Key Responsibilities
  
  Greet and assist guests with check-ins, check-outs, reservations, and general inquiriesProvide exceptional customer service and resolve guest concerns professionallyProcess payments, room charges, refunds, and other financial transactions accuratelyPerform nightly accounting audits and reconcile daily financial reportsBalance cash drawers, credit card transactions, and revenue reportsPrepare end-of-day reports for managementAnswer phone calls and respond to guest requests promptlyMonitor hotel security and ensure guest safety during overnight hoursCoordinate with housekeeping and maintenance teams as neededMaintain a clean, organized, and professional front desk areaEnsure compliance with hotel policies and proceduresQualifications
  
  High school diploma or equivalent requiredPrevious hotel, hospitality, customer service, or accounting experience preferredStrong communication and interpersonal skillsBasic math and computer skillsAbility to multitask and work independentlyAttention to detail and strong organizational abilitiesExperience with hotel management software is a plusAvailability to work overnight shifts, weekends, and holidaysPhysical Requirements
  
  Ability to stand or sit for extended periodsAbility to lift up to 25 pounds occasionallyComfortable working overnight hours in a fast-paced environmentWork Schedule
  
  Overnight shifts, typically between 11:00 PM and 7:00 AMWeekend and holiday availability requiredCompensation & Benefits
  
  Competitive hourly wageEmployee discounts on hotel staysPaid time off and holiday pay
  Read Less

  Apply Now

Load more jobs