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Foundation Ai
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  • Remote Customer Solutions Manager  

    Foundation Ai
    - Davidson County
    Apply Now
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
    Apply Now

  • Remote Customer Solutions Manager  

    Foundation Ai
    - Pima County
    Apply Now
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
    Apply Now

  • Remote Customer Solutions Manager  

    Foundation Ai
    - Allegheny County
    Apply Now
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
    Apply Now

  • Remote Customer Solutions Manager  

    Foundation Ai
    - Durham County
    Apply Now
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
    Apply Now

  • Remote Customer Solutions Manager  

    Foundation Ai
    - Maricopa County
    Apply Now
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
    Apply Now

  • Remote Customer Solutions Manager  

    Foundation Ai
    - Fresno County
    Apply Now
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
    Apply Now

  • Remote Customer Solutions Manager  

    Foundation Ai
    - Douglas County
    Apply Now
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
    Apply Now
  • F

    Senior Software Engineer (Pipeline team)  

    Foundation AI
    - Raleigh
    Apply Now
    Job DescriptionJob DescriptionAbout UsFoundation AI is the only AI Nat... Read More
    Job DescriptionJob DescriptionAbout Us

    Foundation AI is the only AI Native document intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country.

    Job Overview

    We're looking for a Senior AI/ML Engineer to help expand our next-generation document intelligence system. Working in close collaboration with our Data Science team, you'll bring deep technical rigor to a system that gets smarter with every document it digests, across hundreds of customers at scale. The system draws on a combination of ML, LLM, RAG, applied mathematics, and smart algorithm design to deliver results at a high level of accuracy.

    this is a remote job.

    Key ResponsibilitiesRetrieval-Augmented Generation: Design and build RAG architectures for document understanding, classification, and extraction — from chunking and indexing through retrieval quality and grounding.LLM Feature Development: Ship production LLM-powered features end-to-end, from prompt design through evaluation — not just prototypes.Evaluation-Driven Development: Build regression suites, confidence calibration methods, and evaluation frameworks that make AI output quality measurable.Collaboration with Data Science: Partner closely with our Data Science team to bring research-grade techniques into production.ML Pipeline & MLOps: Own model, data, and prompt versioning; build reproducible pipelines for ingestion, training, evaluation, and serving.Rollout Automation & A/B Testing: Implement canary deployments, side-by-side A/B testing, and rollback mechanisms for safe model and prompt releases.Monitoring & Observability: Implement drift detection, data quality monitoring, and alerting; define SLOs for model and pipeline health.System Architecture & Leadership: Design secure, high-performance ML infrastructure; evaluate tooling (Bedrock, MLflow, Airflow); mentor engineers and influence best practices.Skills and ToolsExperience: 5+ years in software engineering, with 2–3 years focused on ML/AI in production systems.LLM & RAG Fundamentals: Hands-on experience with prompt engineering, RAG architectures, and evaluation-driven development — with a track record of shipping LLM-powered features real users rely on.MLOps & Pipeline Tooling: Practical experience with model/data/prompt versioning, experiment tracking, and deployment automation; proficiency with Airflow, MLflow, and Bedrock or equivalents.Programming: Proficient in Python; comfortable with SQL and data engineering patterns.Strongly Preferred: Working understanding of classical ML methods (gradient boosting, embeddings, calibration) sufficient to collaborate closely with Data Science; AWS infrastructure experience (S3, ECS/EKS, Lambda); familiarity with agent frameworks (LangChain, MCP) is a bonus.Education

    A B.Tech degree in Computer Science or equivalent experience relevant to the functional area.

    Our Commitment

    Foundation AI is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.

    For any feedback or inquiries, please contact us at careers@foundationai.com. Learn more at www.foundationai.com.

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