PLAYERS CLUB REPRESENTATIVE
Job Description & Core Responsibilities
Department: Players Club
Reports To: Players Club Manager
FLSA Status: Non-Exempt
Pay Grade: 5
Starting Wage: $15.85 - $18.78
Gaming Class: Compact/Gaming
Position Summary:
The Players Club Representative is responsible for providing top-notch customer service to guests and members of our loyalty program. The incumbent will assist with enrollment, account management, and redemption of rewards, while ensuring all interactions are professional and pleasant. The Players Club Representative will also have a strong understanding of the casino industry and be able to use player data to provide valuable insights and recommendations.
Core Duties and Responsibilities:
The Players Club Representative is responsible for the following duties:
Greet and welcome casino guests in a friendly and professional manner, making them feel valued and appreciated. Provide outstanding customer service by answering guest inquiries, resolving complaints, managing difficult situations, and providing accurate information about the casino, promotions, loyalty programs, and other amenities. Assist with the enrollment process of loyalty program members, including accurate data entry, issuing rewards, and managing redemptions and coupons. Sell event tickets, promote casino promotions, and make announcements over the loudspeaker to inform guests about special events and offers. Work collaboratively with other departments, such as Player Development and Marketing, to ensure smooth operation of player events, promotions, and special initiatives. Maintain an organized work area, ensuring a clean, safe, and welcoming environment for guests and employees. Represent the casino with integrity, professionalism, and a customer-focused attitude always.Perform additional tasks as assigned by management to ensure guest satisfaction.Competencies:
Qualifications – Education and Experience:
Minimum Qualifications:
Preferred qualifications:
Previous experience in the casino industry or with player tracking systems.Knowledge of loyalty or reward programs.Able to handle high-stress situations with ease and composure.Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Ability to stand, and/or sit, and/or walk extended periods of time.
Ability to lift up to 50 pounds.
Ability to perform repetitive motion from use of a computer.
Ability to tolerate various scents, noises, and bright lights.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
VAULT CLERK 10-hour shifts ~ Start: 8PM / 9PM End: 6AM / 7AM ~ Some weekends required
Job Description & Core Responsibilities
Job Description
Position Title: Vault Clerk
Department: Inventory Control
Reports To: Inventory Control Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 6
Starting Wage: $18.00 - $21.10
Gaming Classification: Compact/Gaming
Application Deadline: September 5th, 2025
The Vault Clerk is responsible for the secure and efficient flow of currency and cash-equivalent documents through the vault to support daily gaming and general revenue operations. This position ensures accurate cash handling, maintains kiosk operations, and upholds compliance with company policies, regulatory standards, and confidentiality requirements.
Core Duties and Responsibilities:Deliver exceptional guest service by being knowledgeable about FBRC and events with professionalism, courtesy, and promptness.
Perform responsibilities independently and efficiently, maximizing use of time and resources.
Monitor and maintain kiosk currency levels; perform audits, drops, basic troubleshooting, and arrange maintenance when necessary.
Enforce safety standards through correct lifting techniques and maintain a clean, organized work environment.
Maintain control and security over the assigned work area at all times.
Follow all cash handling procedures with precision and comply with all internal policies and SOPs.
Maintain knowledge of company policies, regulatory compliance standards, and SOPs.
Distribute cash and equivalent documents across all casino departments.
Issue and return banks for revenue departments; replenish Cage cashier banks and perform necessary swaps and exchanges.
Verify and receive table game and slot drops into the vault; generate related reports.
Accurately count, track, and handle chip denominations and associated procedures.
Distribute and destroy playing cards as per policy.
Move heavy bags/boxes of coin for cashier bank replenishment.
Assemble and prepare promotional coupon packages.
Ensure compliance with key issuance policies; audit sensitive keys and maintain accurate logs.
Track lost and found money transactions.
Knowledge of money counting / rolling machines.
Perform minor repairs and cleaning of coin counting/rolling machines.
Assist with staff scheduling and coverage for call-ins.
Operate an adding machine and other basic office equipment effectively.
Attend all required meetings and trainings.
Maintain awareness of current promotional events.
Use internal systems (e.g., Quickets, VIP Shield, Lightspeed, Kiosk Dashboard) accurately and proficiently.
Effectively use Microsoft programs (e.g., Word, Excel, Teams, Outlook).
Maintain and communicate daily logs, emails, and shift notes for continuity.
Demonstrate a strong understanding of Title 31, SARC, Employee Right to Know, and Bloodborne Pathogens procedures.
Remain alert to potential hazards and report concerns promptly.
Notify the Inventory Control Manager of any problems throughout your shift.
Serve as a cashier when necessary.
Perform other duties as assigned.
Competencies:Provides excellent guest service.
Works effectively as part of a team.
Reliable and punctual attendance.
Strong verbal and written communication skills.
Adheres to policies and procedures.
Maintains a positive and professional demeanor.
Accepts and applies constructive feedback.
Qualifications – Education and Experience:Minimum Requirements:
Ability to pass a criminal background check and drug screening.
Legible handwriting.
Basic math proficiency.
Customer service experience.
Cash handling experience.
Computer literacy and system navigation.
Microsoft Teams / Outlook and Excel experience.
Strong organizational and interpersonal skills.
Effective listening and verbal communication.
Works well under pressure and in fast-paced environments.
Self-motivated, adaptable, and cooperative with a team-first attitude.
Must be at least 18 years of age.
Work Environment:Fast-paced, requiring consistent focus, attention to detail, and overall good mental and physical health.
Physical Demands:Capable of sitting or standing for extended periods.
Able to lift up to 100 pounds.
Comfortable climbing ladders and performing physical tasks such as kneeling, crouching, or crawling.
Can tolerate exposure to bright lights, loud noises, and various scents.
Proficient in performing repetitive motions related to computer and machine operation.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
Ethics Code:
I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.
Acknowledgment
I have reviewed the content of this job description and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.
Drop Team Member
Job Description & Core Responsibilities
Department: Drop Team
Reports To: BSA Compliance/Drop Team Manager
FLSA Status: Non-Exempt
Pay Grade Grade 2
Starting Wage: $15.00 - $16.71
Gaming Class Compact/Gaming License Required
Application Deadline: September 1st, 2025
Shifts Available: Saturday and Sunday 6:00 a.m. - 4:00 p.m.
Position Summary:
The Drop Team members are responsible for the collecting and counting of casino funds, in a safe manner, to provide revenue numbers and replenish inventory levels while adhering to company policies, regulatory compliance, and mandates of confidentiality.
Core Duties and Responsibilities:
The Drop Team Member is responsible for the following duties:
Ensure safety by wearing proper protective safety equipment, using correct lifting procedures, and keeping your environment clean.Follow correct procedures and key policies for all revenue drops.Extract bill acceptors from machines throughout the casino by using verification cards and replacing them with an empty bill acceptor. Apply knowledge of casino chips to count and tray the poker revenue, record the totals, and prepare the proper paperwork. Count blackjack revenue by opening each box, sorting and counting and bundling the currency. Prepare Master Game Sheets. Set up computer for daily currency drop. Count currency revenue by entering the bill acceptor number into computer as you count each box and verifying totals with CDS computer. Count and bundle currency. Apply knowledge of counting machines for minor repairs and cleaning daily and to ensure that they work.Ensure accuracy of all revenue counts and verify with the vault clerk.Maintain a positive working relationships with employees and management.Perform duties in an independent and efficient manner making the most effective use of time and resources.Apply knowledge of company policies and regulatory compliance requirements.Maintain communication and attend all required meetings and trainings.Competencies:
Qualifications – Education and Experience:
Minimum Qualifications:
Preferred Qualifications:
Computer skillsOrganizational SkillsInterpersonal and listening skillsWorks well under stressConflict resolutions skillsSelf-motivatedResponsibleTeam playerFlexibleWork Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Ability to perform repetitive wrist movement with keys, guiding motorized carts that weigh 800 to 1200 lbs., long periods of sitting, walking, stooping, bending, and crawling in confined areas. Extensive computer use is required. Must have the ability to tolerate various scents, noises, and bright lights.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Nett Lake Store Cashier
Job Description & Core Responsibilities
Department: Nett Lake Store
Reports To: Nett Lake Store Manager
FLSA Status: Non-Exempt
Pay Grade: 1
Starting Wage: $14.00 - $15.77
Gaming Class: Non-Compact/Non-Gaming
Application Deadline: September 1st, 2025
Position Summary:
The Cashier will greet customers and ensure they receive efficient, courteous service. The Cashier may receive and answer customer questions and complaints within established guidelines. The Cashier will maintain inventory and cash control per company guidelines. The Cashier will perform a wide variety of tasks involved in the stocking, cleaning and minor maintenance of equipment, shelves, displays, cooler/freezers, floors, windows, backroom, restrooms, sidewalks and gas pump islands.
Core Duties and Responsibilities:
The Nett Lake Store Cashier is responsible for the following duties:
Provide quality guest service by greeting customers and maintaining friendly, helpful, courteous, and professional customer relations.Operate gas console, lotto machine, cash register, and electronic credit card machine for the sale of gas and lottery tickets.Process purchase, total bill, accept payment, and make change for customers; wrap or bag merchandise for customer.Maintain accurate cash/checks and change management and accountability of all company funds, responsible for related shift reports.Stock shelves, counters, or tables with merchandise, set up displays to promote sales, mark, or tag price on merchandise.Perform the following Deli duties: Brew coffee.Prepare, wrap, and serve some food items.Restock service counter.Operate pizza oven.Stock and maintain the following inside: Checkout counter and equipment.Fast food/Deli counter and equipment, displays, shelves, coolers/freezers, floors, windows, backroom, and restrooms. Clean, sweep and mop.Clean and maintain the following outside areas: Sidewalks. Pump islands.Ice machine and displays.Shovel snow and sweep sidewalks.Fulfill the following Post Office Clerk duties:Issue and cash domestic money orders.Accept and respond to customer claims and inquiries.Provide information to the public regarding postal regulations.Accept and deliver packages and mail.Operate cash register for the sale of a variety of postal supplies.Maintain a sufficient postal supply inventory.Empty ashtrays, clean smoking areas and empty garbage containers when needed.Report all injuries or cuts immediately to the Nett Lake Store Manager and fill out necessary paperwork.Perform extra duties on slow shifts, referring to daily, weekly, and monthly lists.Maintain a high standard of cleanliness for a comfortable and safe work environment.Competencies:
Meets the company’s guest service standards.Demonstrates teamwork/gets along well with co-workers.Is reliable and dependable.Demonstrates strong communication skills.Follows company and departmental policies and procedures.Demonstrates a positive attitude.Responds well to constructive criticism.Qualifications – Education and Experience:
Minimum Qualifications:
Preferred Qualifications:
Retail sales experience.Customer service skills.Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Ability to stand, sit, and walk for extended periods of time.
Ability to lift up to 50 pounds.
Ability to endure harsh weather conditions.
Ability to crouch, crawl, and kneel.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Drop Team Member
Job Description & Core Responsibilities
Department: Drop Team
Reports To: BSA Compliance/Drop Team Manager
FLSA Status: Non-Exempt
Pay Grade Grade 2
Starting Wage: $15.00 - $16.71
Gaming Class Compact/Gaming License Required
Position Summary:
The Drop Team members are responsible for the collecting and counting of casino funds, in a safe manner, to provide revenue numbers and replenish inventory levels while adhering to company policies, regulatory compliance, and mandates of confidentiality.
Core Duties and Responsibilities:
The Drop Team Member is responsible for the following duties:
Ensure safety by wearing proper protective safety equipment, using correct lifting procedures, and keeping your environment clean.Follow correct procedures and key policies for all revenue drops.Extract bill acceptors from machines throughout the casino by using verification cards and replacing them with an empty bill acceptor. Apply knowledge of casino chips to count and tray the poker revenue, record the totals, and prepare the proper paperwork. Count blackjack revenue by opening each box, sorting and counting and bundling the currency. Prepare Master Game Sheets. Set up computer for daily currency drop. Count currency revenue by entering the bill acceptor number into computer as you count each box and verifying totals with CDS computer. Count and bundle currency. Apply knowledge of counting machines for minor repairs and cleaning daily and to ensure that they work.Ensure accuracy of all revenue counts and verify with the vault clerk.Maintain a positive working relationships with employees and management.Perform duties in an independent and efficient manner making the most effective use of time and resources.Apply knowledge of company policies and regulatory compliance requirements.Maintain communication and attend all required meetings and trainings.Competencies:
Qualifications – Education and Experience:
Minimum Qualifications:
Preferred Qualifications:
Computer skillsOrganizational SkillsInterpersonal and listening skillsWorks well under stressConflict resolutions skillsSelf-motivatedResponsibleTeam playerFlexibleWork Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Ability to perform repetitive wrist movement with keys, guiding motorized carts that weigh 800 to 1200 lbs., long periods of sitting, walking, stooping, bending, and crawling in confined areas. Extensive computer use is required. Must have the ability to tolerate various scents, noises, and bright lights.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
PLAYERS CLUB REPRESENTATIVE
Job Description & Core Responsibilities
Department: Players Club
Reports To: Players Club Manager
FLSA Status: Non-Exempt
Pay Grade: 5
Starting Wage: $15.33 - $18.78
Gaming Class: Compact/Gaming
Application Deadline: September 2nd, 2025
Position Summary:
The Players Club Representative is responsible for providing top-notch customer service to guests and members of our loyalty program. The incumbent will assist with enrollment, account management, and redemption of rewards, while ensuring all interactions are professional and pleasant. The Players Club Representative will also have a strong understanding of the casino industry and be able to use player data to provide valuable insights and recommendations.
Core Duties and Responsibilities:
The Players Club Representative is responsible for the following duties:
Greet and welcome casino guests in a friendly and professional manner, making them feel valued and appreciated. Provide outstanding customer service by answering guest inquiries, resolving complaints, managing difficult situations, and providing accurate information about the casino, promotions, loyalty programs, and other amenities. Assist with the enrollment process of loyalty program members, including accurate data entry, issuing rewards, and managing redemptions and coupons. Sell event tickets, promote casino promotions, and make announcements over the loudspeaker to inform guests about special events and offers. Work collaboratively with other departments, such as Player Development and Marketing, to ensure smooth operation of player events, promotions, and special initiatives. Maintain an organized work area, ensuring a clean, safe, and welcoming environment for guests and employees. Represent the casino with integrity, professionalism, and a customer-focused attitude always.Perform additional tasks as assigned by management to ensure guest satisfaction.Competencies:
Qualifications – Education and Experience:
Minimum Qualifications:
Preferred qualifications:
Previous experience in the casino industry or with player tracking systems.Knowledge of loyalty or reward programs.Able to handle high-stress situations with ease and composure.Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Ability to stand, and/or sit, and/or walk extended periods of time.
Ability to lift up to 50 pounds.
Ability to perform repetitive motion from use of a computer.
Ability to tolerate various scents, noises, and bright lights.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Steakhouse Line Cook
Job Description & Core Responsibilities
Department: Sunset Steakhouse
Reports To: Kitchen Supervisor/Executive Sous Chef
FLSA Status: Non-Exempt
Pay Grade: Grade 5
Starting Wage: $16.50 - $20.00 DOQ
Gaming Class: Non-Compact/Non-Gaming
Open until filled
Position Summary:
The Line Cook will ensure the highest quality food is served at all times. Produces, cooks and presents dishes according to Sunset Steakhouse recipes, and cleans, sanitizes, and maintains equipment, utensils, tools, and any additional tasks by management.
Core Duties and Responsibilities:
The Steakhouse Line Cook is responsible for the following duties:
Prepare quality food in safe and efficient compliance with proper food preparation and handling.Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.Consistently performs safe and sanitary food storage, preparation, and cooking. Monitors and controls maintenance/sanitation of the kitchen and equipment. Adherence to all safety protocols including handling and transportation of foods and knife work.Recognizes and follow quality standards for meats, vegetables, fruits, dairy products, and grains, including proper storage of these items. Effective utilization of leftovers and control of waste.Understands and demonstrates the ability to effectively use seasonings for a range of culturally diverse foods. Knowledge of common food allergens and their substitutes.Cooks using a repertoire of cooking methods including poaching, braising, roasting, charbroiling, sautéing, grilling, frying, and baking.Produces from scratch quality food in appropriate portion size, cut and quantity. Ensures all food is prepared and presented in accordance with appropriate recipes, presentations and with guest orders. Acknowledges any special requests and prepare the menu accordingly.Safely uses of supplies and equipment.Consistently performs with a professional and positive attitude and actions when communicating with guests, vendors, and associates.Competencies:
Meets the company’s guest service standards.Demonstrates teamwork/gets along well with co-workers.Is reliable and dependable.Demonstrates strong communication skills.Follows company and departmental policies and procedures.Demonstrates a positive attitude.Responds well to constructive criticism.Qualifications – Education and Experience:
Minimum Qualifications:
Preferred Qualifications:
High school education a minimum of 1 year of kitchen experience. One or more years of related experience.Familiarity with hospitality industry practices preferred.Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Ability to be on your feet and alert for extended periods of time.Ability to lift up to 50 lbs. as needed.Must be able to work quickly in a confined area and stand for extended periods of time.Continuous use of hands and arms, bending, reaching, and twisting.The ability to tolerate various scents, noises, and bright lights is required.Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
Ethics Code:
I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.
Read LessSteakhouse Host
Job Description & Core Responsibilities
Department: Sunset Steakhouse
Reports To: Steakhouse Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 3-T
Starting Wage: $11.90 - $14.88
Gaming Class: Non-Compact/Gaming License not required
Open until filled
Position Summary:
Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a serve as a source of information to all guests entering the Sunset Steakhouse. Exudes pride and passion. Assist in all areas of Host Stand Operations to help ensure a high-quality guest experience.
Core Duties and Responsibilities:
The Sunset Steakhouse Host is responsible for the following duties:
Greeting guests as they enter and putting them on a waiting list as necessary. Answering phone calls, taking reservations, and answering questions.Providing guests with menus and answering any initial questions.Seating guests at tables or in waiting areas.Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.Engaging with guests to ensure they're happy with food and service.Responding to complaints and helping to resolve them.Maintaining knowledge of Sunset Steakhouse menu.Perform other duties as assigned.Warmly greet guests into the restaurant.Proactively support the restaurant team while monitoring dining room activity.Collaborate with team members to communicate any special needs or guest requests.Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.Maintain an organized host stand or work area.Sincerely thank guests leaving the restaurant and invite them to return.Competencies:
Meets the company’s guest service standards.Demonstrates teamwork/gets along well with co-workers.Is reliable and dependable.Demonstrates strong communication skills.Follows company and departmental policies and procedures.Demonstrates a positive attitude.Responds well to constructive criticism.Qualifications – Education and Experience:
Minimum Qualifications:
Preferred Qualifications:
Flexibility with workdays and hours.Experience. Previous experience passionately providing service to others preferred. Knowledge. Familiarity of restaurant terminology and food service techniques preferred. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Must be able to bend, stoop, squat and stretch to fulfill tasks.
Must be physically able to lift and carry heavy trays and equipment as well as delicate China and glassware up to 50 lbs.
Must be physically able to walk without assistance on various surfaces for an extended periods of time.
This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The ability to tolerate various scents, noises, and bright lights is required.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
Security Officer
Job Description & Core Responsibilities
Department: Security
Reports To: Security Shift Supervisor/Security Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 5
Starting Wage: $16.10 - $19.91
Gaming Class: Compact/Gaming
Open until filled
Position Summary:
The Security Officer, through observation, patrol, and customer/employee relations, is responsible to provide and maintain a safe environment for customers, employees, and casino assets to prevent loss of profit due to fire, theft, vandalism, embezzlement, and other forms of crime. A Security Officer should have the ability to work with the public, supervise areas and groups of people, and be responsible and effective in emergency situations.
Core Duties and Responsibilities:
The Security Officer is responsible for the following duties:
Responsible for patrolling parking lots, and ensuring outside buildings are secure. Monitor parking and traffic control, and main entrance.Provide security for special functions. Conduct door counts and building patrols. Assist customers and employees, while providing positive customer interaction. Prevent underage and undesirable customers from entering. Patrol gaming areas, and monitor emergency exits and customers/employees.Provide personnel escorts to and from the vault area. Report and assist in all emergency medical situations.Escort ejected/evicted customers off casino property. Check fire extinguishers, and for fire or safety hazards, as well as all restricted access areas.Secure doors within facility.Direct customers to people who can assist them when they have problems.Provide escorts to sensitive areas. Adhere to Security policies and procedures. Prepare necessary logs and reports. May provide secure transportation for employees in certain circumstances.Adhere to two-way radio usage procedures.Perform other duties as assigned.
Competencies:
Security Officers are expected to display the following competencies:
Meets the company’s guest service standards.Demonstrates teamwork/gets along well with co-workers.Is reliable and dependable.Demonstrates strong communication skills.Follows company and departmental policies and procedures.Demonstrates a positive attitude.Responds well to constructive criticism.Qualifications – Education and Experience:
Minimum Qualifications:
The Security Officer must have a High School diploma or general education degree (GED).
Incumbent must obtain CPR Certification within one year of employment.
Must become Tips Certified within one year of employment.
Must have computer typing skills.
Must have the ability to tolerate various scents, noises, and bright lights.
Preferred Qualifications:
Prior experience preferred but not necessary.Ability to drive with a valid driver’s licenseWork Environment:
The work environment is fast-paced and requires overall good mental and physical health.Physical Demands:
Job-specific abilities and requirements include:
Ability to stand for long periods of timeAbility to lift to 50 pounds.Ability to endure harsh weather conditions.Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
Ethics Code:
I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.
Steakhouse Host (Part-time)
Job Description & Core Responsibilities
Department: Sunset Steakhouse
Reports To: Steakhouse Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 3-T
Starting Wage: $11.90 - $14.88 DOQ
Gaming Class: Non-Compact/Gaming License not required
Open until filled
Position Summary:
Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a serve as a source of information to all guests entering the Sunset Steakhouse. Exudes pride and passion. Assist in all areas of Host Stand Operations to help ensure a high-quality guest experience.
Core Duties and Responsibilities:
The Sunset Steakhouse Host is responsible for the following duties:
Greeting guests as they enter and putting them on a waiting list as necessary. Answering phone calls, taking reservations, and answering questions.Providing guests with menus and answering any initial questions.Seating guests at tables or in waiting areas.Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.Engaging with guests to ensure they're happy with food and service.Responding to complaints and helping to resolve them.Maintaining knowledge of Sunset Steakhouse menu.Perform other duties as assigned.Warmly greet guests into the restaurant.Proactively support the restaurant team while monitoring dining room activity.Collaborate with team members to communicate any special needs or guest requests.Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.Maintain an organized host stand or work area.Sincerely thank guests leaving the restaurant and invite them to return.Competencies:
Meets the company’s guest service standards.Demonstrates teamwork/gets along well with co-workers.Is reliable and dependable.Demonstrates strong communication skills.Follows company and departmental policies and procedures.Demonstrates a positive attitude.Responds well to constructive criticism.Qualifications – Education and Experience:
Minimum Qualifications:
Preferred Qualifications:
Flexibility with workdays and hours.Experience. Previous experience passionately providing service to others preferred. Knowledge. Familiarity of restaurant terminology and food service techniques preferred. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.Work Environment:
The work environment is fast-paced and requires overall good mental and physical health.
Physical Demands:
Job-specific abilities and requirements include:
Must be able to bend, stoop, squat and stretch to fulfill tasks.
Must be physically able to lift and carry heavy trays and equipment as well as delicate China and glassware up to 50 lbs.
Must be physically able to walk without assistance on various surfaces for an extended periods of time.
This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The ability to tolerate various scents, noises, and bright lights is required.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
Ethics Code:
I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.
