Position Summary
The Inside Sales Representative is responsible for supporting customers, sales staff, and production personnel by processing orders, preparing quotations, coordinating deliveries, and providing excellent customer service for commercial wood doors and custom machining products. This position plays a key role in ensuring orders are accurate, on schedule, and communicated effectively throughout the production process.
---
Essential Duties and Responsibilities
· Receive and process customer orders for commercial wood doors, custom machining, and related products.
· Prepare quotations, order acknowledgements, and pricing information.
· Coordinate with customers, vendors, production staff, and sales representatives regarding orders, lead times, deliveries, and product availability.
· Professionally answer and direct incoming phone calls while assisting customers with inquiries, orders, and general support.
· Review customer specifications and verify order accuracy prior to processing.
· Enter and maintain accurate order information within the company ERP system.
· Monitor inventory levels and communicate shortages or material needs to appropriate personnel.
· Respond promptly to customer questions, concerns, and service issues.
· Maintain organized customer records, pricing sheets, and sales documentation.
· Assist with additional administrative and sales support duties as needed.
---
Qualifications
· Associate degree preferred but not required.
· 1–3 years of inside sales, customer service, manufacturing, millwork, or related industry experience preferred.
· Strong communication, organizational, and problem-solving skills.
· Ability to manage multiple priorities in a fast-paced environment.
· Proficient with Microsoft Outlook and Excel.
· Experience with ERP or inventory management systems preferred (BisTrack/Epicor experience is a plus).
---
Physical Requirements
· Primarily sedentary office work.
· Frequent computer and phone use.
· Occasional lifting of up to 10 pounds.
---
Work Environment
· Office environment within a commercial wood door and manufacturing operation.
· Fast-paced setting requiring frequent communication with customers, vendors, and internal departments.
---
Performance Expectations
· Maintain strong customer service and professionalism.
· Process orders accurately and efficiently.
· Communicate effectively with customers and internal teams.
· Demonstrate reliability, teamwork, and attention to detail.
The Lester Group is an equal opportunity employer committed to a workplace free from discrimination. We embrace diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. Our hiring and employment decisions are based on merit and business needs. We actively promote a culture of fairness and inclusion, welcoming qualified individuals of all backgrounds to apply.
Company DescriptionFortress Door Company offers door products to fill the needs of commercial and residential building supply stores.Company DescriptionFortress Door Company offers door products to fill the needs of commercial and residential building supply stores. Read LessSummary
Operate CNC machines and a variety of other tools that are required to prepare door slabs for latches, locks, and other door hardware. Cut openings for lites, and complete other necessary modifications to satisfy work orders by performing the following duties.
Duties
Place door on CNC workstation and positions template on door at point indicated on specification sheet or blueprint.
Operate the CNC machinery using keypad and compare against written work orders.
Understand operation of machinery to adjust and/or compute cutting speeds, feed rates, and dimensions when necessary.
Observes machine operation, and removes and inspects machined workpiece to verify conformance to specifications.
Chisel out wood corners from recesses as required for square corners.
Select and cut bead for cut-outs
Operate the re-stile machine
Operate the re-stile press.
Pass door off to finishing department or for packaging.
Other duties as may be assigned by management.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and lift 75 pounds. The employee is frequently required to walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; risk of electrical shock and vibration. The employee is frequently exposed to wet and/or humid conditions and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; extreme cold and extreme heat. The noise level in the work environment is usually loud.
The Lester Group is an equal opportunity employer committed to a workplace free from discrimination. We embrace diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. Our hiring and employment decisions are based on merit and business needs. We actively promote a culture of fairness and inclusion, welcoming qualified individuals of all backgrounds to apply.
Company DescriptionFortress Door Company offers door products to fill the needs of commercial and residential building supply stores.Company DescriptionFortress Door Company offers door products to fill the needs of commercial and residential building supply stores. Read Less
Summary
Trim out interior door units by performing the following duties:
Duties
Apply trim to pre-hung interior door units in a fast paced manufacturing environment.
Cut and otherwise prep molding and jambs in preparation of installing on door units.
Read basic work order instructions and follow directions of the supervisor. Must be able to correctly read a measuring tape, operate air tools, use hand tools, and lift up to 50lbs.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and lift 50 pounds. The employee is frequently required to walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EOE, including Disabled/VET
Company DescriptionFortress Door Company offers door products to fill the needs of commercial and residential building supply stores.Company DescriptionFortress Door Company offers door products to fill the needs of commercial and residential building supply stores. Read Less