Our service departments are built on trust — and our Service Advisors are the reason customers keep coming back.
We're looking for a skilled, customer-focused Service Advisor to be the primary point of contact between our guests and our technicians. You'll manage the full service experience from write-up to delivery — building relationships, setting accurate expectations, and ensuring every repair order is handled with professionalism and care. Strong communication and a commitment to customer satisfaction are the keys to success in this role.
Responsibilities
Greet customers promptly and professionally; gather vehicle information and accurately document concerns on the repair order.Inspect vehicles, review service history, and recommend additional needed maintenance or repairs.Provide complete, accurate written cost estimates for labor and parts; clearly communicate timelines and obtain customer authorization before any additional work is performed.Monitor repair progress throughout the day and proactively contact customers regarding any changes in status, cost, or completion time.Review completed repair orders to ensure all work is finished and documented; explain completed work and all charges to the customer at delivery.Handle inbound phone inquiries for appointments and work-in-progress updates.Maintain high CSI scores by delivering a consistent, transparent, and friendly service experience.Requirements
High school diploma or GED required; prior automotive service advisor or service department experience strongly preferred.Excellent interpersonal and communication skills — comfortable with customers face-to-face and by phone.Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.Organized and able to manage multiple open repair orders in a fast-paced environment.Valid driver's license with an acceptable driving record.Benefits
Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.Competitive 401(k): Build your future with our retirement savings plan.Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.Paid Maternity & Paternity Leave: Support for new mothers and fathers.Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).Employee Discounts: Discounts on vehicle servicing and new car purchases.Continuous Training & Mentorship: Grow professionally and advance your career within our group.Employee Tenure & Recognition Program: We celebrate milestones and contributions.Fun Company Events: Awesome experiences for employees and their families!About Rohrman Automotive Group
Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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At Fort Wayne Toyota, we’re looking for driven, energetic people who want more than just a job — we’re offering a career with unlimited earning potential and opportunities for growth. Our sales team works in a fast-paced, customer-focused environment where building relationships and delivering an exceptional experience comes first. Whether you have automotive experience or are new to sales, we provide the training, support, and leadership needed to succeed. If you’re competitive, motivated, and ready to be part of a winning culture, Fort Wayne Toyota is the place to build your future.
Benefits
Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.Competitive 401(k): Build your future with our retirement savings plan.Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.Paid Maternity & Paternity Leave: Support for new mothers and fathers.Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).Employee Discounts: Discounts on vehicle servicing and new car purchases.Continuous Training & Mentorship: Grow professionally and advance your career within our group.Employee Tenure & Recognition Program: We celebrate milestones and contributions.Fun Company Events: Awesome experiences for employees and their families!Compensation and Schedule
UNLIMITED Earning PotentialAverage 20 cars sold per month and earn over $150k 40 hours a week including every SaturdayOne Weekday off a week as well as every SundayResponsibilities
Greet and engage customers in a professional, welcoming manner — both in-person and digitally.Guide customers through the full vehicle selection process, demonstrating features, options, and values across our inventory.Conduct test drives and present vehicles in a way that aligns with each customer's needs and lifestyle.Follow up with prospects and existing customers to build long-term relationships and repeat business.Work collaboratively with the finance and management teams to structure and close deals.Meet and exceed monthly sales objectives while maintaining high customer satisfaction scores.Stay current on product knowledge, manufacturer incentives, and competitive landscape.Requirements
A positive, customer-first attitude with a genuine passion for helping people.Strong communication and interpersonal skills — you're comfortable talking to anyone.Self-motivated with a competitive edge and a desire to grow earnings.Valid driver's license and a clean driving record.Prior automotive or retail sales experience is a plus, but not required — we'll train the right person.About Rohrman Automotive Group
Rohrman Automotive Group is one of the Midwest's most respected and long-standing dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization committed to delivering an outstanding ownership experience — for our customers and our team members alike.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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