Location: Phoenix, Arizona
Department: Information Technology
Reports To: IT Manager
Position Summary
The IT Support & EMR Analyst serves as the primary point of contact for end-user technology support while also acting as the organization's AthenaOne subject matter expert. This role provides desktop, help desk, hardware, software, and Microsoft 365 support while maintaining and optimizing AthenaOne workflows, integrations, user access, training, and operational processes. The ideal candidate possesses strong customer service skills, healthcare IT experience, and a working knowledge of AthenaOne EHR/PM functionality.
Essential Duties and Responsibilities
End User & Desktop Support (50%)
Provide Tier 1 and Tier 2 support for approximately 175+ users across multiple clinic locations. Troubleshoot Windows workstations, laptops, printers, scanners, mobile devices, and peripherals. Manage user accounts in Microsoft 365, Active Directory, and related systems. Deploy, configure, and maintain desktops, laptops, and clinical workstations. Support network connectivity, wireless access, VPN connectivity, and remote users. Maintain IT asset inventory and lifecycle management. Document incidents, service requests, and resolutions within the ticketing system. Assist with onboarding and offboarding activities. Coordinate with vendors and third-party support providers as necessary.AthenaOne Administration & Support (50%)
Serve as the primary AthenaOne support resource for providers and staff. Manage user provisioning, security roles, permissions, and department setup. Configure and maintain AthenaOne templates, order sets, schedules, and workflows. Troubleshoot AthenaOne issues involving scheduling, registration, billing, claims, patient portal, and clinical workflows. Support AthenaOne integrations and interfaces. Coordinate upgrades, testing, and new feature deployments. Analyze workflow inefficiencies and recommend process improvements. Develop training materials and conduct end-user training sessions. Generate operational and clinical reports as requested. Partner with clinical, billing, and operational leadership to optimize AthenaOne utilization and performance.
Qualifications
Required
Associate degree in Information Technology, Healthcare Informatics, Computer Science, or related field. 3+ years of desktop support/help desk experience. 2+ years supporting AthenaOne, Athenahealth, or comparable EHR platforms. Strong knowledge of: Windows 11 Microsoft 365 Active Directory Azure/Microsoft Entra ID Basic networking concepts Printers and scanning technologies Excellent customer service and communication skills. Ability to support multiple priorities in a fast-paced healthcare environment.Preferred
AthenaOne implementation or optimization experience. Healthcare IT experience in ambulatory or specialty practices. Experience with Microsoft 365. Experience supporting medical devices and clinical workflows. CompTIA A+, Network+, or similar certifications. Athenahealth training or certification experience.
About Us:
Foothills Neurology is a busy neurology practice with locations throughout the valley. with benefits. Workdays are Monday - Friday and hours are generally 8am - 5pm.
As we work together to put the needs of the patient first, we are also dedicated to our employees, providing benefit plans to take care of you and your family, now and in the future. You can thrive in an environment that is fun and provides the resources you need to succeed.
Benefits:
401(k) matching Dental insurance Health insurance Vision insurance Paid time off Seven paid holidays Continuing EducationRequirements
Technical Skills
AthenaOne EHR/PM Microsoft 365 Administration Windows 11 Active Directory / Entra ID Remote support tools Basic TCP/IP networking VPN technologies Printer and scanner support IT ticketing systemsPhysical Requirements
Ability to travel between clinic locations. Ability to lift and move equipment up to 40 pounds. Occasional after-hours support for maintenance and upgrades. Company DescriptionFoothills Neurology is a private practice offering a full range of neurologic specialties ready to provide comprehensive and compassionate care
Summary:
A Botox Prior Authorization Specialist secures insurance approval for therapeutic Botox injections (e.g., migraines, spasms, hyperhidrosis) by verifying benefits, reviewing medical records for clinical necessity, and submitting documentation to payers. This role involves managing, tracking, and appealing denials to ensure timely treatment access, requiring strong communication skills and knowledge of medical terminology.
Job Description:
Authorization Responsibilities
Documentation & Submission: Review medical records for diagnosis codes (e.g., ICD-10 for chronic migraine, dystonia) and submit authorization requests to insurance companies. Medical Necessity Verification: Ensure requests meet specific clinical criteria (e.g., failure of previous, less intensive treatments). Insurance Coordination: Act as a liaison between providers and payers, verifying benefits, eligibility, and coverage limitations. Tracking & Follow-up: Monitor the status of pending, approved, and denied requests, tracking them in electronic health record systems. Denial Management: Research denied claims, submit appeals, and supply additional documentation for clinical necessity. Communication: Notify patients and clinical staff regarding authorization status and potential out-of-pocket costs. Performs other duties as assigned by supervisor or management to support operational and organizational needs.
Required Education:
High School Diploma or GED
Required Experience:
Minimum 3 years of experience in prior authorizations, referrals, or a related medical office role. Knowledge of insurance processes and medical terminology required. Experience with Athena required.
Requested Qualifications/Skills:
Understanding of ICD-10/CPT coding, medical terminology, and, ideally, familiarity with specialized Botox authorization guidelines Ability to perform efficiently and juggle multiple priorities in a fast-paced, high-volume environment. Strong multitasking and organizational skills. Strong communication, interpersonal, and problem-solving skills. Ability to handle confidential information with discretion and professionalism. Team collaboration skills.
Benefits
Foothills Neurology offers a comprehensive benefits package including:
Medical, Dental, and Vision Insurance Employer-Paid Life Insurance 401(k) with Employer Match Paid Time Off (PTO) Paid Holidays Voluntary Supplemental BenefitsWhy Join Foothills Neurology?
At Foothills Neurology, we are committed to providing exceptional patient care while fostering a supportive, collaborative, and professional work environment. Our Facilities Team plays a critical role in ensuring our patients, providers, and staff have a safe and welcoming environment every day.
Company DescriptionFoothills Neurology is a private practice offering a full range of neurologic specialties ready to provide comprehensive and compassionate care
Administrative Functions
Independently create and schedule patient appointments within the electronic medical record for a complex, multi-provider medical practiceGather and enter accurate patient demographics to assess the nature of the request and determine appropriate appointment availabilityApply Foothills Neurology scheduling criteria and clinical requirements to ensure proper appointment type and provider selectionAdvise patients on co-payments, referral/authorization requirements, and any preparation needed for their visit or procedureCollect and verify all guarantor and insurance information to help assess patient eligibilityCommunicate effectively with patients, referring physicians, allied health staff, customers, and family membersNavigate multiple systems simultaneously while maintaining accuracy and speedManage high-volume patient interaction, remaining available or on calls/messages 90% of the workdayHandle telephone calls, voicemails, and electronic messaging systems efficiently and professionallyLearn and follow multiple complex scheduling workflowsEnsure accuracy and thoroughness in all patient-related documentation and electronic communicationProvide exceptional customer service by ensuring patients feel supported, informed, and preparedPrioritize timely service and complete resolution of patient questions and scheduling needsAnd any other duties as assigned by company management to which employee is qualified which will not detract from primary responsibilities.Personality & Service Requirements
Maintain a cheery, helpful, patient-centered demeanor at all timesDemonstrate a strong commitment to making patients feel cared for, informed, and preparedUphold customer-service excellence as the #1 priority in every interactionRequired Education:
High School Diploma or GED
Requested Qualifications/Skills:
Ability to juggle multiple priorities in a fast-paced environment
3-4 Years Medical Scheduling Experience
Two years experience with Eligibility, Referrals and Authorization
Strong communication, interpersonal, and problem-solving abilities
Telephone & Computer proficiency
Customer Service
Time Management
Ability to handle confidential information with discretion and professionalism
Team collaboration skills
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Athena EMR, eClinicals, Eclipse, Cerna or similar preferred.
Benefits
Foothills Neurology offers a competitive benefits package designed to support the health, wellness, and financial security of our team members, including:
Two (2) weeks Paid Time Off (PTO) AccruedSeven (7) paid holidays annuallyEmployer-paid $25,000 life insurance policyMedical, Dental, and Vision insurance401(k) retirement plan with employer matchVoluntary employee-paid benefits including:Short-Term DisabilityLong-Term DisabilityCritical Care coverageWe are committed to providing a positive, supportive workplace where employees feel valued and empowered to succeed.
Company DescriptionFoothills Neurology is a private practice offering a full range of neurologic specialties ready to provide comprehensive and compassionate carePrivate Neurology practice is seeking a Medical Assistant - Certified at our small satellite clinic in Mesa to start immediately.
You will perform routine administrative and clinical assignments to keep the medical facility running smoothly.
Responsibilities:
Handle all administrative duties in a timely mannerPerform routine clinical tasks to support medical staffCommunicate with insurance companies for proper billing procedures if neededEscort patients to exam roomsQualifications:
Current Registered Certificate preferred or 10 years MA experienceAthena EMR experience preferredVitals, injections, EKGsPhlebotomyAssisting providersFamiliarity with medical billing proceduresStrong organizational skillsAbility to thrive in a fast-paced environmentCompany DescriptionFoothills Neurology is a private practice offering a full range of neurologic specialties ready to provide comprehensive and compassionate careJob Description:
Full job description
Foothills Neurology is an expansive physician network of Neurologist, Hospitalists, and APPs that are passionate about helping the needs of the communities and the Hospital Partnerships we serve. By working with Foothills Neurology, our patients receive full-time dedicated providers on site, filling a critical void in care coverage and allowing for better patient outcomes.
Summary
Responsible for leading, coordinating, monitoring, and maintaining the credentialing and re-credentialing. Facilitates all aspects of Foothills Neurology Group credentialing, including initial appointment, reappointment, expirable process, as well as clinical privileging for Medical Staff, Allied Health Professionals, and all other providers outlined in the contracted hospital client’s Medical Staff Bylaws, policies, or related contracts. Ensures interpretation and compliance with the appropriate accrediting and regulatory agencies, while developing and maintaining a working knowledge of the statues and laws relating to credentialing. Responsible for the accuracy and integrity of the credentialing database system and related applications.
Credentialing:
Leads, coordinates, drafts and monitors the review and analysis of practitioner applications and accompanying documents, ensuring applicant eligibility.
Responsible for tracking and ensuring timely completion of all reappointments for each physician at each facility.
Scrutinize provider applications and CVs for completion, consistency, and accuracy. Quickly identify any discrepancies, gaps of employment and other challenges that could negatively impact our ability to credential a provider.
Maintain strict Confidentiality and Conducts thorough background investigation, research, and primary source verification of all components of the application file by mailing, faxing, emailing, or calling hospitals, licensing boards, medical schools, etc.in order to obtain verifications, references, and other pertinent data from appropriate sources in a timely manner.
Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
Prepares applications for hospital privileges and medical malpractice insurance for completion and ensures timely and accurate submission to hospitals for each physician and allied health professional as it relates to each contracted hospital client ensuring file completion within time periods specified.
Process, obtain and maintain malpractice insurance for each facility including verifications and claims history as required
Prepare/process applications for State Controlled Substances, DEA Applications and changes and enrollments with Prescription monitoring programs as needed.
Processes requests for privileges, ensuring compliance with criteria outlined in clinical privilege descriptions.
Responds to inquiries from other healthcare organizations, interfaces with internal and external customers on day-to-day credentialing and privileging issues as they arise.
Assists with managed care delegated credentialing audits; conducts internal file audits.
Works closely with the physicians billing company and provides documentation and assistance as needed.
Integrate and utilizes the credentialing database, optimizing efficiency, and performs query, report, and document generation; submits and retrieves National Practitioner Database reports in accordance with Health Care Quality Improvement Act.
Conducts compliance and sanctions monitoring. Notifying the Executive team of negative findings immediately.
Monitors the initial, reappointment and expirables process for all medical staff, Allied Health Professional staff, ensuring compliance with regulatory bodies (Joint Commission, NCQA, URAC, CMS, federal and state), as well as Medical Staff Bylaws, Rules and Regulations, policies, and procedures of contracted hospitals.
Monitor and report on the credentialing progress of each physician.
Work closely with contracted physicians, the hospital’s Medical Staff Services department, and any 3rd party groups in order to follow up on outstanding items needed to complete files in a timely manner to ensure that we meet applicable committee meeting dates and targeted start dates.
Respond timely to all requests from Physicians, Clients or their Medical Staff Services departments.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements:
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
High school diploma or GED; at least 4 years of experience with 2 years directly related to hospital medical staff or physician credentialing.
NAMSS Certification as a Certified Professional Medical Services Manager (CPMSM) or Certified Provider Credentials Specialist (CPCS) preferred.
Knowledge, Skills and Abilities Required:
Possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.
Excellent interpersonal, written, verbal and presentation skills with the ability to communicate and discuss information in a professional and sensitive manner.
Strong organizational, critical thinking and problem-solving skills.
About Us:
Foothills Neurology is a busy neurology practice with locations throughout the valley. We are looking for a full time Infusion Nurse to grow with our team. This is a full-time position with benefits. Workdays are Monday - Friday and hours are generally 8am - 5pm.
As we work together to put the needs of the patient first, we are also dedicated to our employees, providing benefit plans to take care of you and your family, now and in the future. You can thrive in an environment that is fun and provides the resources you need to succeed.
Benefits:
401(k) matching
Dental insurance
Health insurance
Vision insurance
Paid time off
Seven paid holidays
Continuing Education
Company DescriptionFoothills Neurology is a private practice offering a full range of neurologic specialties ready to provide comprehensive and compassionate care
