To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
As a Closing Manager, this is what I do:
Grocery Department Operations I assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools.
Replenishment & Inventory Procedures I assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation.
Merchandising & Sales Floor Standards I assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures.
Fresh Food Preparation & Production I direct and am responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.
Front End Operations I assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures.
Risk Management/Avoidance I monitor the store's execution of all employee, customer and equipment safety programs, standards and training requirements when I am in charge of the store.
Adaptability I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.
Coaching/Mentoring I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risk and learn from their mistakes.
Conflict Resolution I facilitate the resolution of conflict between others under my supervision. I seek to understand others' viewpoints and effectively balance the competing priorities of different parties. I gain agreement between myself, others, and third parties.
Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.
Providing Direction I set clearly defined direction and establish clear priorities. I ensure roles within the team are clear and that individuals know what is expected of them. I clearly assign responsibilities for tasks and decisions.
Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a Closing Manager, this is how I do it:
Building Relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.
Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Modeling Cultural Values I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.
Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
Showing Drive & Taking Action I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.
As a Closing Manager, this is why I do it:
Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.
Respecting Others/Citizenship I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps' Mission Statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."
Position Requirements:
High school diploma or G.E.D. equivalent required.Minimum one year experience in a retail grocery store preferred.Ability to work a flexible schedule including evenings, weekends and holidays as needed.Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.Ability to interpret, understand and follow instructions.Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.Stands and/or walks continuously throughout shift.Visually locates merchandise and other objects, as well as verifies information, often in small print.May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.May be exposed to cleaning solvents or other chemicals.May be exposed to latex, eggs, nuts, soy and wheat.Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check. Read LessTo deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
Market Manager: What I Do, How I Do It, and Why I Do It
As a Market Manager, this is what I do:
Meat Department Operations I manage meat department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.Replenishment & Inventory Procedures I manage replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.Merchandising & Sales Floor Standards I manage merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.Fresh Food Preparation & Production I manage fresh food preparation and production including maintaining food safety standards, food preparation and production requirements, cool standards and maintaining service counters.Risk Management/Avoidance I monitor, manage and am responsible for my department's execution of all employee, customer and equipment safety programs, standards and training requirements. I proactively manage and monitor my department's potential risk liability and take immediate action to avoid any negative consequences that may occur within my department and/or the store.Adaptability I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.Coaching/Mentoring I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risk and learn from their mistakes.Conflict Resolution I facilitate the resolution of conflict between others under my supervision. I seek to understand others' viewpoints and effectively balance the competing priorities of different parties. I gain agreement between myself, others, and third parties.Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.Providing Direction I set clearly defined direction and establish clear priorities. I ensure roles within the team are clear and that individuals know what is expected of them. I clearly assign responsibilities for tasks and decisions.Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.As a Market Manager, this is how I do it:
Building Relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.Modeling Cultural Values I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.Showing Drive & Taking Action I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.As a Market Manager, this is why I do it:
Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.Respecting Others/Citizenship I encourage an atmosphere of teamwork by my own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.Supporting Harps' Mission Statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."Position Requirements:
High school diploma or G.E.D. equivalent required.Minimum one year experience in a retail grocery store preferred.Ability to work a flexible schedule including evenings, weekends and holidays as needed.Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.Ability to interpret, understand and follow instructions.Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.Stands and/or walks continuously throughout shift.Visually locates merchandise and other objects, as well as verifies information, often in small print.May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.May be exposed to cleaning solvents or other chemicals.May be exposed to latex, eggs, nuts, soy and wheat.Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check. Read LessTo deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative.
As a cashier, this is what I do:
Process transactions I quickly and efficiently process transactions by giving the customer my undivided attention, processing purchasing through the register system following company guidelines, properly completing all transactions, adhering to all laws and regulations restricting certain transactions.
Perform proper bagging techniques I sack or assist with the sacking the customer's order, ensuring food safety by bagging different types of raw meat and toxic items separately, and ensuring products reach the customer's home in excellent condition by practicing correct product placement in the bags.
Provide services I provide services to my customers by identifying the customer's needs and identifying appropriate solution(s), such as carry out, and reminding them of other store services or upcoming planned events.
Problem solving I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Safety/quality orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a cashier, this is how I do it:
Building relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.
Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Superior customer service/hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
As a cashier, this is why I do it:
Customer focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer service.
Respecting others/citizenship I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps' mission statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' mission statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."
Position requirements:
Must be at least sixteen (16) years of age.Prefer previous experience operating a cash register, handling cash or other forms of tender, preferably in a grocery store or retail establishment but not required.Ability to work a flexible schedule including evenings, weekends and holidays as needed.Ability to interpret, understand and follow instructions.Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 25 pounds without assistance.Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.Stands and/or walks continuously throughout shift without a break for up to 4 hours.Ability to visually locate merchandise and other objects, as well as verify information, often in small print.May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.May be exposed to chemicals or allergens (such as latex, eggs, nuts, soy, wheat, etc.)Employment at Harps may be contingent upon completion and our evaluation of: PEP survey, drug screen, employment reference check, criminal background check, or credit check. Read LessTo deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
As a Closing Manager, this is what I do:
Grocery Department Operations I assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools.Replenishment & Inventory Procedures I assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation.Merchandising & Sales Floor Standards I assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures.Fresh Food Preparation & Production I direct and am responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.Front End Operations I assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures.Risk Management/Avoidance I monitor the store's execution of all employee, customer and equipment safety programs, standards and training requirements when I am in charge of the store.Adaptability I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.Coaching/Mentoring I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risk and learn from their mistakes.Conflict Resolution I facilitate the resolution of conflict between others under my supervision. I seek to understand others' viewpoints and effectively balance the competing priorities of different parties. I gain agreement between myself, others, and third parties.Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.Providing Direction I set clearly defined direction and establish clear priorities. I ensure roles within the team are clear and that individuals know what is expected of them. I clearly assign responsibilities for tasks and decisions.Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.As a Closing Manager, this is how I do it:
Building Relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.Modeling Cultural Values I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.Showing Drive & Taking Action I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.As a Closing Manager, this is why I do it:
Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.Respecting Others/Citizenship I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.Supporting Harps' Mission Statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."Position Requirements:
High school diploma or G.E.D. equivalent required.Minimum one year experience in a retail grocery store preferred.Ability to work a flexible schedule including evenings, weekends and holidays as needed.Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.Ability to interpret, understand and follow instructions.Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.Stands and/or walks continuously throughout shift.Visually locates merchandise and other objects, as well as verifies information, often in small print.May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.May be exposed to cleaning solvents or other chemicals.May be exposed to latex, eggs, nuts, soy and wheat.Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check. Read LessTo deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative.
Cashier: What I Do, How I Do It, and Why I Do It
As a cashier, this is what I do:
Process transactions I quickly and efficiently process transactions by giving the customer my undivided attention, processing purchasing through the register system following company guidelines, properly completing all transactions, adhering to all laws and regulations restricting certain transactions.
Perform proper bagging techniques I sack or assist with the sacking the customer's order, ensuring food safety by bagging different types of raw meat and toxic items separately, and ensuring products reach the customer's home in excellent condition by practicing correct product placement in the bags.
Provide services I provide services to my customers by identifying the customer's needs and identifying appropriate solution(s), such as carry out, and reminding them of other store services or upcoming planned events.
Problem solving I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Safety/quality orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a cashier, this is how I do it:
Building relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.
Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Superior customer service/hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
As a cashier, this is why I do it:
Customer focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer service.
Respecting others/citizenship I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps' mission statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' mission statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."
Position requirements:
Must be at least sixteen (16) years of age.
Prefer previous experience operating a cash register, handling cash or other forms of tender, preferably in a grocery store or retail establishment but not required.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Ability to interpret, understand and follow instructions.
Ability to move, lift, carry and place merchandise and supplies weighing less than or equal to 25 pounds without assistance.
Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
Stands and/or walks continuously throughout shift without a break for up to 4 hours.
Ability to visually locate merchandise and other objects, as well as verify information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to chemicals or allergens (such as latex, eggs, nuts, soy, wheat, etc.)
Employment at Harps may be contingent upon completion and our evaluation of: PEP survey, drug screen, employment reference check, criminal background check, or credit check.
Read LessThe Night Crew 3rd is responsible for supporting the Night Crew Manager and Night Crew 2nd in supervising, directing, and maintaining proper pricing, stocking, facing, and rotation of merchandise in the Grocery department to convey an attractive store image to valued customers. In addition, the Night Crew 3rd assists the Night Crew Manager and Night Crew 2nd in ordering store products and scheduling efficiently according to company policy to help ensure that all department operations contribute to the best financial interest of the store.
Essential Functions of the Position:
Assist in delegating and assigning responsibilities and specific tasks to night crew team members as delegated by store management and ensuring assigned tasks are completed according to company standards.Assist in monitoring shelf price integrity and restocking to ensure accuracy, proper product rotation, and quality protection.Assist in monitoring procedures for case cutting to minimize the potential for damaged products and loss to the company.Process damaged and spoiled products according to company policies and procedures.Assist in ordering and inventory control; notify store management regarding invoice errors and product shortages according to company policies and procedures.Assist in maintaining the "Wall of Values," end displays, and soda wall.Coordinate with the Grocery Manager and Store Director to maintain back-stock items and merchandise on store shelves.Take stock of applicable storage and workload areas.Assist in maintaining functions of forklift lifts and other equipment as needed. Reports damaged or malfunctioning equipment to store management.Monitor store conditions and report areas of concern to store management promptly.Assist in the training and developing of night crew team members as assigned.Perform other duties as assigned.Knowledge:
Understanding of inventory systems and procedures.Awareness of grocery products and categories to handle and store items correctly.Knowledge of OSHA guidelines and other relevant health and safety regulations.Skills:
Precision in checking and recording inventory, ensuring accuracy in stock levels and documentation.Proficiency in using inventory management software, barcode scanners, and other warehouse technologies.Effective verbal and written communication skills for coordinating with other staff and managing documentation.Abilities:
Ability to maintain organized storage areas and manage inventory efficiently.Ability to identify and resolve issues related to inventory discrepancies or storage problems.Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.Aptitude for making informed decisions quickly, often in high-pressure environments.Physical Requirements:
Stand and walk for extended periods, typically 8-hour shifts.Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.Climbing ladders to perform warehouse tasks at elevated heights.Ability to perform tasks that require fine motor skills, such as using tools or handling small objects.Operate equipment to move or store products and displays.Maintain clear communication with team members.Move quickly and efficiently to manage workload.Maintain physical stamina to work in a fast-paced environment.Work Conditions:
Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.Environment: Indoor, climate-controlled, with adequate lighting and ventilation.Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.Exposure: May be exposed to moving mechanical parts and cleaning chemicals.Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.Interaction: Constant interaction with customers and team members in a fast-paced retail environment.Minimum Qualifications:
Education: High school diploma or equivalent.Experience: Over two years of Grocery Clerk experience preferred.Complete the company's OSHA-accredited forklift training.Company Employment Policies:
PAQ, Inc is an "At-Will" employer.PAQ, Inc is an Equal Opportunity Employer (EOE).PAQ, Inc./Food 4 Less/Rancho San Miguel offers excellent health benefits, enrollment in our ESOP after 1 year, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, and an employee assistance program.
We look forward to the possibility of you joining our team!
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel so classified may vary.
EEO/Inclusivity - As PAQ, Inc. continues to grow, our diversityfrom our variety of perspectives and wide range of experiencesis essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Read LessTo deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative.
As a Produce Clerk, this is what I do: Produce Department Operations I support produce department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Replenishment & Inventory Procedures I support replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Merchandising & Sales Floor Standards I support merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
Fresh Food Preparation & Production I support fresh food preparation and production including maintaining food safety standards, food preparation and production requirements, cool standards and maintaining service counters.
Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a Produce Clerk, this is how I do it: Building Relationships I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.
Conscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Professionalism I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
As a Produce Clerk, this is why I do it: Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer service.
Respecting Others/Citizenship I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps' Mission Statement With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness."
Position Requirements:
Must be at least eighteen (18) years oldHigh school diploma or G.E.D. equivalent preferredAbility to work flexible schedule including evenings, weekends and holidays as neededAdaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid changeAbility to interpret, understand and follow instructionsAbility to complete tasks in a timely mannerMoves, lifts, carries and places merchandise and supplies weighing less than or equal to 60 pounds without assistanceFrequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight. Squatting, kneeling, climbing and/or crawling may be required occasionallyContinuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turningStands and/or walks continuously throughout shiftVisually locates merchandise and other objects, as well as verifies information, often in small printMay be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidityMay be exposed to cleaning solvents and chemicalsMay be exposed to latex, eggs, nuts, soy and wheatEmployment at Harps may be contingent upon completion and our evaluation of PEP survey, drug screen, employment reference check and criminal background check Read LessPurpose Statement: To provide courteous service to customers through careful bagging and carryout of purchases.
Significant Job Responsibilities:
To provide customer service by smiling, greeting and thanking all customers.To respond to customer questions/requests and explain store policies in a courteous manner.To bag customer purchases quickly insuring that the bags are not overloaded and the merchandise is not damaged.To clean store floors, check lanes, carts, restrooms, parking lot and cases. Safely use cleaning equipment and chemicals.To prevent loss of money and merchandise through removal of bottom-of-cart items, careful product handling, completion of price checks on not on file or miss-scanned items and correct identification of produce.To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately (water, broken containers, floor mats).To perform miscellaneous tasks assigned by supervisors and managers, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business.To understand the operation, safety requirements and restraints of bag stands, baler, case cutter, check lanes and intercom system.To move bagged purchases from store to customer car.To bring shopping carts into the store from the parking lot so that NO carts are left on the lot.To move recyclable materials, damaged and "returnable" products to the backroom, sorting the materials into bins.To bring bales and boxes of grocery bags from the backroom to the front end and refill each bag stand area.To remove trash from throughout the store, operating the baler (for those at least 18 years old) and put the compacted bale on a pallet.To return merchandise not wanted by customers (go back) to their location on the shelf.To change signs, banners and AD in the front/interior of the store.To assist cashiers by removing bottom-of-cart items.Productions Standards:
Able to bag/carry out purchases without damage to merchandise.Able to bag customer purchases in less than _____ minutes.Respond to cashier call for assistance within 30 seconds.Supervision Received: Bagger/Sacker/Courtesy Clerk's report directly to the Front End Manager or Store Manager.
Qualifications: Required:
Basic mathematical ability (add, subtract, multiply, divide).Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers concerning store policy/procedures and use of equipment.Able to pass basic physical examination and drug screen.A stable work and educational history.The ability to read and write English. Able to read instructions, labels, numbers, printed paper and forms.Make judgments concerning customer interaction and the bagging of purchases.Able to bag customer purchases so that products will stack without damage (spatial relationship).Good interpersonal communication skills.Preferred:
High school diploma or equivalent.Prior experience in a related type of job.Prior experience operating a baler, case cutter, cleaning/sanitation equipment and intercom.Tasks of the Job -- This position generally includes:
Mobility: To complete grocery/produce price check in aisle, approximately 75 yards.To remove bottom-of-cart items, approximately 25 feet.To end of check-lane to bag purchases at the checkstand, approximately 15 feet.To return "go backs" and "face"/clean/stock shelves, approximately 75 yards.To move from store to customer's car in parking lot and back to store with carts, approximately 100 yards.To move to backroom of store for supplies/product/maintenance equipment and return, approximately 100 yards.Work on tile, asphalt, or concrete for a maximum of 8 hours in duration.Unload customer purchases from and to cart/checkstand/car, 10 to 15 lbs. each.Move/lift a maximum of 100 lbs. from 6 inches to 48 inches.Move a maximum of 100 lbs. up to 10 feet.Pick up items from floor/case/shelf/cart/bottom of cart/ground/checkstand.Select bags at bag stand and replenish bags.Place bags in customer's car.Complete cleaning duties at front end, backroom, and in store aisles.Attain merchandise on the top of grocery shelves, approximately 84 inches from the floor.Attain merchandise on the check-lane and cart.Clean checkstand/belts/equipment, fill backstand area, and replenish supplies.Place bags in customer's car.Handle paper/plastic bags.Handle car door opening/closing handles.Grasp and handle wet/cold/hot/crushable store products.Grasp shopping cart and maintain equipment.Move shopping carts, stocking carts, and cleaning equipment up to 100 yards.Recognize merchandise, bag size, product size, shelf tags, labels on products, grocery carts, signs, customers, and cars,Perceive color difference in produce/grocery items.Respond to customer questions and responses.Respond to intercom.Respond to co-workers questions.Communicate with customers (greeting, thank you).Answer customer questions and respond to comments.Use the intercom system.Communicate with co-workers.Read labels, signs, tags, AD, numbers, and aisle markers.Work Environment:
Inside and outside work with variations in heat/cold/dust/humidity.Exposure to all weather conditions (hot, cold, rain, snow, sun, ice, and wind).Safety:
The employee will not use drugs or alcohol on the job.The employee will not create a direct threat to the health and safety of others on the job. Read Less