Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $XX.XX - $XX.XX
Position Overview
The Department Manager General Merchandise (GM) manages the General Merchandise department at a large store, including managing employee activities to meet the financial and marketing objectives of the company. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests the selection of products based on knowledge of current products, familiarity with offerings, and customer interactions. Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape to execute initiatives, drive profitable sales, and control expenses. Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners, including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.
Responsibilities
Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.Assists customers in finding products.Manages the special order functions and notifies customers.Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities (e.g., graduation, basketball, football, author signings, etc.).Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.Creates and maintains displays in compliance with company standards.Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.May manage the store in the store manager's absence or occasionally supervise other departments.May open or close the store.Performs other related duties as assigned.Follett Higher Education is a drug-free workplace environment.
Requirements3-5 years of relevant experience.Bachelor's degree or equivalent.3-5 years of retail supervisory experience; computer literacy.Strong communication skills (verbal and written) are required.Previous supervisory/management experience is required.General computer skills.Full time benefits: Medical, Dental, & Vision Voluntary Insurance plans 401k + 100% company match (up to 4%) 80 hours vacation + sick days 10 paid company holidays Quarterly Bonus Plan Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $17.00 - $19.00 per hour
Position OverviewAs an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
ResponsibilitiesSupervises the work activities of sales team members FT/PT and Temporary, including:Schedules team members' work hoursTrains new team members FT/PT and seasonal team members hired for peak seasonsEnsures Sales Team members follow company and store policies, procedures, and standardsEnsures the proper merchandising standards, promotion standards, creating displays, etc.Performs onboarding procedures for new hires.Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.Receive, verify, and unload orders as necessary.Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.Stock shelves and take inventory per Store schedule.May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).Executes merchandising standards, promotion standards, creating displays, etc.May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.Keyholder with opening and closing responsibilities.Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.This applies to shrink prevention practices and activities, such as visible customer service.Performs other duties as assigned.RequirementsAn Associate's Degree or equivalent is preferred.0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.General Computer SkillsFull time benefits:
Medical, Dental, & VisionVoluntary Insurance plans401k + 100% company match (up to 4%)80 hours vacation + sick days10 paid company holidaysQuarterly Bonus PlanEqual Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
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