Position Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
Execute sales promotions and special events (store, campus, community).Partner with store leadership to review store financials and recalibrate goals to drive sales.Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.Maintain appropriate inventory control in alignment with store operational procedures.Keep all areas of the store environment neat, clean, and organized.Shipping/Receiving responsibilities.Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.May review and approve store markups, markdowns, and write-offs within company guidelines.Responsible for executing in-store course materials activities in collaboration with course materials leadership.Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
Train and coach team members on company and store standards.Ensure team members follow company and store policies, procedures, and standards.Perform onboarding procedures for new hires.Schedule team members' work hours within the store's operating budget.Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.Drive market growth initiatives such as POS email collection.Maintain service level agreements for OMS Orders.Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.Campus Relationships: Communicate and partner with the campus to include:
Day-to-day communication of store operational activities.Facilitate campus events.Other duties as assigned to support general store operations.Powered by JazzHR
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The Apple Manager I will oversee Apple Department operations, such as inventory and visual merchandising, while adhering to contracts with Apple and other licensed products. Hiring, training, and developing team members in these disciplines. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests a selection of computer products based on knowledge of current products and familiarity with manufacturer's offerings and product reviews. Demonstrates knowledge of Follett systems and strategies Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.
Responsibilities
Drive strong customer initiatives focused on solutions-based selling and an exceptional customer experience.Provide leadership to the employees of the computer products department including assigning and evaluating work as well as interviewing, hiring and training new employees.May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts.Diplomatically manage multiple commitments to customers, staff, and operations. Assist customers in finding computer products.Manages the special order functions and notifies customers. Provide solutions to institutional buyers through developing strategic partnerships with campus contacts and key decisions makers within the institution.Evaluates and propose appropriate orders to achieve sales goals and ensure inventory levels are meeting vendor requirements and campus expectations.Analyze sales trends and report to leadership. Continuously develops own knowledge and ensure staff is developing current computer/technology products keeps abreast of the Company communications.May call vendors to verify price, availability, or order status. Interacts with the Store Manager and Home office on promotions, author events, sales, budgets, and procedures. Coordinates storewide promotions with other departments as appropriate.Promotes cross-merchandising standards with the Course Materials Department Manager.Meets with faculty and staff to promote store services.Works with the store manager and home office to develop strategies to impact sales and contribute to the profitability of the location.Keeps up-to-date on current computer/technology products industry trends by reading newsletters and reviews, and keeps abreast of the Company's communications.May be required to acquire and maintain additional computer certifications.Checks that WinDSS ticketing processes are followed and that all merchandise is accurately ticketed.Verifies that cashiers are using the correct SKU numbers for special events and special orders and that dump SKUing is kept to a minimum.Conducts and audits inventory cycle counts. Monitors the scanning rate analysis and with the store manager's assistance drives the improvement process.Act as a liaison to the Home Office regulated processes related to Return-to-Vendor (RTV) receiving and scanning.Maintain systems of customer data, purchase orders, and invoices in accordance with existing store policies and procedures.Provide timely billing and collection of payments, monitor accounts receivable aging status.Verifies that shelves are organized appropriately, stocked, and meet the Visual Merchandise Standards guidelines.Actively creates and executes a calendar of events, both corporately driven and local, to promote the sale of computer products.Sets up displays to promote seasonal, school, and special event recognition days or weeks.Pulls computer products from the shelf for returns allowing following the RTV procedures.May manage the store in the absence of the store manager or supervise other departments from time to time. May open or close the store.Performs other duties as assigned.Follett Higher Education is a drug-free workplace environment.Requirements2-5 years of relevant experience.High School Degree or equivalent.2-3 years of previous trade computer products experience desired.Advanced computer products knowledge. Typically requires approximately 5-8 years of experience in progressively more complex functions or businesses. May include 1-3 years of experience as a Supervisor.May have advanced degree in area of expertise.Full time benefits:Powered by JazzHR
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As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Supervises the work activities of sales team members FT/PT and Temporary, including:Schedules team members' work hoursTrains new team members FT/PT and seasonal team members hired for peak seasonsEnsures Sales Team members follow company and store policies, procedures, and standardsEnsures the proper merchandising standards, promotion standards, creating displays, etc.Performs onboarding procedures for new hires.Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.Receive, verify, and unload orders as necessary.Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.Stock shelves and take inventory per Store schedule.May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).Executes merchandising standards, promotion standards, creating displays, etc.May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.Keyholder with opening and closing responsibilities.Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.This applies to shrink prevention practices and activities, such as visible customer service.Performs other duties as assigned.Follett Higher Education is a drug-free workplace environment.RequirementsAn Associate's Degree or equivalent is preferred.0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.General Computer SkillsFull time benefits:Powered by JazzHR
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As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.
Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.
Responsibilities
Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:
Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.Responsible for leading in-store course materials activities in collaboration with course materials leadership.Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.Review and approve store markups, markdowns, and write-offs within company guidelines.Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.Campus Relationships: Communicate and partner with the campus including:
Facilitation of campus and/or community events.Day-to-day communication of store operational activities.Strategic Partnership Reviews.Ensure campus outreach and engagement.Bookstore Advisory Committees.Talent Management: Responsible for full cycle talent management, including:
Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.Ensure effective performance management and maintain a culture of accountability.Recruit, train, coach, and develop all team members.Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.Answer routine inquiries and handle escalated complaints.Ensure the store is neat, clean, and orderly.May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.Other duties as assigned to support general store operations.Powered by JazzHR
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Read LessPosition Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
Execute sales promotions and special events (store, campus, community).Partner with store leadership to review store financials and recalibrate goals to drive sales.Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.Maintain appropriate inventory control in alignment with store operational procedures.Keep all areas of the store environment neat, clean, and organized.Shipping/Receiving responsibilities.Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.May review and approve store markups, markdowns, and write-offs within company guidelines.Responsible for executing in-store course materials activities in collaboration with course materials leadership.Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
Train and coach team members on company and store standards.Ensure team members follow company and store policies, procedures, and standards.Perform onboarding procedures for new hires.Schedule team members' work hours within the store's operating budget.Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.Drive market growth initiatives such as POS email collection.Maintain service level agreements for OMS Orders.Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.Campus Relationships: Communicate and partner with the campus to include:
Day-to-day communication of store operational activities.Facilitate campus events.Other duties as assigned to support general store operations.Powered by JazzHR
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Read LessAs an Athletics Retail Manager, you will lead all facets of the team store, special events, and gameday operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer experience.
Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall team store and campus relationships and operations.
Consistently demonstrate Follett Values -- One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies -- Thought, Results, People, and Self.
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The Department Manager General Merchandise (GM) manages the General Merchandise department at a large store, including managing employee activities to meet the financial and marketing objectives of the company. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests the selection of products based on knowledge of current products, familiarity with offerings, and customer interactions. Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape to execute initiatives, drive profitable sales, and control expenses. Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners, including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.
Responsibilities
Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.Assists customers in finding products.Manages the special order functions and notifies customers.Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities (e.g., graduation, basketball, football, author signings, etc.).Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.Creates and maintains displays in compliance with company standards.Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.May manage the store in the store manager's absence or occasionally supervise other departments.May open or close the store.Performs other related duties as assigned.Follett Higher Education is a drug-free workplace environment.Requirements3-5 years of relevant experience.Bachelor's degree or equivalent.3-5 years of retail supervisory experience; computer literacy.Strong communication skills (verbal and written) are required.Previous supervisory/management experience is required.General computer skills.Full time benefits:Powered by JazzHR
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Read LessJoin the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.
Pay Rate - $18.00 - $22.00 per hour
Position Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
Execute sales promotions and special events (store, campus, community).Partner with store leadership to review store financials and recalibrate goals to drive sales.Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.Maintain appropriate inventory control in alignment with store operational procedures.Keep all areas of the store environment neat, clean, and organized.Shipping/Receiving responsibilities.Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.May review and approve store markups, markdowns, and write-offs within company guidelines.Responsible for executing in-store course materials activities in collaboration with course materials leadership.Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
Train and coach team members on company and store standards.Ensure team members follow company and store policies, procedures, and standards.Perform onboarding procedures for new hires.Schedule team members' work hours within the store's operating budget.Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.Drive market growth initiatives such as POS email collection.Maintain service level agreements for OMS Orders.Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.Campus Relationships: Communicate and partner with the campus to include:
Day-to-day communication of store operational activities.Facilitate campus events.Other duties as assigned to support general store operations.Full time benefits:
• Medical, Dental, & Vison
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan
Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Read LessPosition Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
Execute sales promotions and special events (store, campus, community).Partner with store leadership to review store financials and recalibrate goals to drive sales.Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.Maintain appropriate inventory control in alignment with store operational procedures.Keep all areas of the store environment neat, clean, and organized.Shipping/Receiving responsibilities.Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.May review and approve store markups, markdowns, and write-offs within company guidelines.Responsible for executing in-store course materials activities in collaboration with course materials leadership.Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
Train and coach team members on company and store standards.Ensure team members follow company and store policies, procedures, and standards.Perform onboarding procedures for new hires.Schedule team members' work hours within the store's operating budget.Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.Drive market growth initiatives such as POS email collection.Maintain service level agreements for OMS Orders.Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.Campus Relationships: Communicate and partner with the campus to include:
Day-to-day communication of store operational activities.Facilitate campus events.Other duties as assigned to support general store operations.Powered by JazzHR
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Read LessPosition Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
Execute sales promotions and special events (store, campus, community).Partner with store leadership to review store financials and recalibrate goals to drive sales.Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.Maintain appropriate inventory control in alignment with store operational procedures.Keep all areas of the store environment neat, clean, and organized.Shipping/Receiving responsibilities.Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.May review and approve store markups, markdowns, and write-offs within company guidelines.Responsible for executing in-store course materials activities in collaboration with course materials leadership.Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
Train and coach team members on company and store standards.Ensure team members follow company and store policies, procedures, and standards.Perform onboarding procedures for new hires.Schedule team members' work hours within the store's operating budget.Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.Drive market growth initiatives such as POS email collection.Maintain service level agreements for OMS Orders.Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.Campus Relationships: Communicate and partner with the campus to include:
Day-to-day communication of store operational activities.Facilitate campus events.Other duties as assigned to support general store operations.Powered by JazzHR
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