The Flynn is committed to creating an inclusive workplace that promotes and values diversity. We strive to be diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective. Our goal is to build and maintain an organization where everyone can do their best work.
We believe that people of color, people from working-class backgrounds, women, and LGBTQ+ people must be centered in the work we do, and we strongly encourage applications from people with these identities or who are members of other marginalized communities.
ABOUT THE FLYNN
The Flynn Center for the Performing Arts is Vermonts creative heartbeat - a statewide organization that brings communities together through live performance, public programs, and shared cultural experiences.
While based in Burlington, the Flynns work extends far beyond its stages. Through festivals, commissions, education programs, and public-space projects, the Flynn activates theaters, galleries, schools, downtown, and outdoor spaces across Vermont. The Flynn emphasizes artistic excellence, access, and relevance, creating experiences that feel rooted in place, responsive to community, and alive in the moment.
BASIC FUNCTION
Work as part of the Safety Team to ensure the safety of Flynn staff, guests, patrons, and property.
CHARACTERISTIC DUTIES & RESPONSIBILITIES
Ensure the security of assigned Flynn areas.Ensure the safety of all people and property within those areas.Provide aid to anyone who is injured or otherwise in distress.Maintain a professional appearance and demeanor at all times.Follow all Flynn safety and security regulations.Maintain certifications as required by VT State Law and The Flynn.Perform bag checks, security wand search, and/or pat downs.Manage lines and venue access.Perform first aid, CPR and AED as needed.Carry and use a two-way radio.Indoor patrol.Outdoor patrol.De-escalate aggressive behavior.Communicate with medical, police, and fire services when necessary.May write reports.SUPERVISION EXERCISED
None
SUPERVISION RECEIVED
Reports to the Security Manager
QUALIFICATIONS
Excellent customer service skillsAbility to remain calm in all situationsPrevious security experience preferredExperience with two-way radios a plusAbility to see, hear, use stairs and walk on uneven surfaces, and stay on feet for the better part of a five-hour shiftAbility to work 9+ hours per week with most shifts being nights and weekends Read LessJOB TITLE JOB CLASSIFICATION
Programming Manager Full-time, Exempt, Benefit Eligible
The Flynn is committed to creating an inclusive workplace that promotes and values diversity. We strive to be diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective. Our goal is to build and maintain an organization where everyone can do their best work.We believe that people of color, people from working-class backgrounds, women, and LGBTQ+ people must be centered in the work we do, and we strongly encourage applications from people with these identities or who are members of other marginalized communities.
ABOUT THE FLYNN
The Flynn Center for the Performing Arts is Vermonts creative heartbeat - a statewide organization that brings communities together through live performance, public programs, and shared cultural experiences.
While based in Burlington, the Flynns work extends far beyond its stages. Through festivals, commissions, education programs, and public-space projects, the Flynn activates theaters, galleries, schools, downtown, and outdoor spaces across Vermont. The Flynn emphasizes artistic excellence, access, and relevance, creating experiences that feel rooted in place, responsive to community, and alive in the moment.
BASIC FUNCTION
The Programming Manager supports the Director of Programming in the planning, coordination, and execution of all Flynn-presented performances by managing artist logistics, contract administration, event advancement, and departmental operations to ensure a seamless experience for artists, audiences, and staff.
CHARACTERISTIC DUTIES & RESPONSIBILITIES
Serve as a Flynn Programming representative at performances, providing support to ensure smooth and effective event operations.Advance all contractual requirements with the Artist Representative essential to day-of-show logistics, including coordinating the artists ground transportation, lodging, and catering needs, as well as Front of House requirements such as merchandise, security, and Artists guest lists.Greet artists when they arrive at the theater and/or off-site events to ensure a welcoming and professional environment, providing attentive, high-quality service throughout their time on site.Cultivate and manage relationships and rate agreements with external vendors, especially hotels, caterers, and restaurants, to support the needs of visiting artists.Maintain The Flynns internal programming calendar to ensure all performance dates are held and that performance times and relevant information are accurate.Manage general accounting for the Programming Department, including processing invoices, tracking and paying deposits and guarantees, and providing payment documentation as requested.Oversee the contract process from initial receipt through full execution for all Flynn-presented events.Provide assistance with performance settlements by preparing all settlement documentation and updating respective budgets to ensure accurate accounting of all performance and fiscal year costs.Work closely with the Producing, Production, and Artistic teams to prepare artist itineraries and coordinate all logistical needs for visiting artists at off-site events.Act as a liaison between the Flynn and other internal departments to ensure all event requirements are successfully executed.Perform other duties as assigned.SUPERVISION RECEIVED
Reports to the Director of Programming.
QUALIFICATIONS
Minimum of 3 years experience in the performing arts in Stage Management, Production, Tour Management, Company Management, or other related area of the industry.Strong interpersonal skills with the ability to build collaborative relationships with artists, agents, vendors, and colleagues.Excellent written and verbal communication skillsExceptional organizational skills with the ability to manage multiple projects and competing priorities while maintaining close attention to detail.Thorough understanding of the live performance lifecycle, including contracting, advancing, production, performance, settlement, and post-event reconciliation.Experience with budgeting, financial tracking, and administrative processes.Demonstrated ability to work independently, exercise sound judgment, and solve problems in a fast-paced environment.Proficiency with Microsoft Office and the ability to learn arts management software and databases.Ability to work a flexible schedule, including evenings, weekends, and occasional holidays, based on performance and event needs.ADDITIONAL REQUIREMENT
This position requires a motor vehicle record demonstrating a driving history acceptable to the Flynn's insurance carrier at the time of hire and throughout employment. Maintaining an acceptable driving record, a valid driver's license, and the required level of automobile insurance coverage are mandatory conditions of employment.
This general outline illustrates the type of work that characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.
Read LessFLYNN CENTER FOR THE PERFORMING ARTS
JOB TITLE
Box Office Manager
JOB CLASSIFICATION
Full-time, Exempt, Benefits Eligible
Nights/Weekends as needed
On-site
The Flynn is committed to creating an inclusive workplace that promotes and values diversity. We strive to be diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective. Our goal is to build and maintain an organization where everyone can do their best work. We believe that people of color, people from working class backgrounds, women, and LGBTQ people must be centered in the work we do; we strongly encourage applications from people with these identities or who are members of other marginalized communities.
ABOUT THE FLYNN
The Flynn is Vermonts leading performing arts organization and a statewide platform for creativity, connection, and civic engagement. Through performances, festivals, education programs, and public-space initiatives, the Flynn serves more than 165,000 people annually and plays a central role in Vermonts creative ecosystem. The organization is guided by a bold 20252030 Strategic Plan focused on access, innovation, partnership, and national visibility.
BASIC FUNCTION
The Box Office Manager plays a key role in shaping how our community experiences the Flynn. This position leads all ticketing operations while fostering a welcoming, inclusive, and service-oriented environment for patrons and staff alike.
Balancing strategic thinking with day-to-day operations, the Box Office Manager oversees ticketing setup, financial reporting, and data integrity. This role requires the ability to think strategically while leading and managing Box Office staff through clear communication, effective leadership, and a shared commitment to exceptional service. The Box Office Manager also supports and develops a team dedicated to making the arts accessible, engaging, and memorable for all.
CHARACTERISTIC DUTIES & RESPONSIBILITIES
Lead with a strong commitment to hospitality, ensuring the Box Office reflects the Flynns values of inclusion, creativity, and community connection.Model a positive, engaging, and respectful communication style with patrons andAdminister Tessitura ticketingWork closely with Programming and Rentals to build events in Tessitura, including pricing, packages, and discounts as requested.Partner with the Education Department to support Student MatineeExercise sound judgment and communicate proactively with CEIO, CGIO, the Director of Marketing & Sales, and Rentals Manager on emerging needs or challenges whenWork a flexible schedule, including evenings and weekends. When planning personal work schedule, balance administrative tasks with the need to be present during critical public services hours, e.g. popular member on-sales, sold out community shows, etc.Working with Box Office Supervisors:
Lead all aspects of ticketing operations including subscription, single ticket and group sales, complimentary tickets, gift certificates, etc.Ensure timely, thoughtful, and solution-oriented responses to patron inquiries andGather feedback about challenges and solutions in customerMaintain ticketing concierge service for J.J. Flynn members.Select, train, and support Box Office Agents and supervisors on appropriate procedures, software, credit card processing, handling difficult situations with customers, etc.Create and manage staff schedules that align with operational needs and public serviceReconcile daily sales and collaborate with Finance to ensure accuracy and accountability across all transactions. Provide reporting and audits as needed for internal teams and external partners.Stay informed of and share current sales, promotions, and policies regarding payment and exchangesCollaborate with Front of House team to deliver a cohesive, welcoming, and high-quality experience for every guest.Ensure adherence to the Collective Bargaining Agreement (CBA) and contribute perspective as needed during negotiations.SUPERVISION EXERCISED
Direct supervision of Assistant Box Office Manager, Box Office Supervisors, and all Box Office Agents
SUPERVISION RECEIVED
Reports to the Chief Experience and Infrastructure Officer
QUALIFICATIONS
Proficiency with Microsoft Office; experience with Tessitura or similar CRM systems strongly preferred. Strong interpersonal and communication skills, with a genuine commitment to customer service and community engagement. Ability to establish priorities, work independently, and proceed with objectives without supervision.Flexibility to work a variable schedule, including evenings and weekends. Strong problem-solving skills and the ability to remain calm and effective in a fast-paced environment. High level of discretion and professionalism when handling confidentialExperience in customer service, hospitality, or a relatedExperience managing and reconciling financialThis outline illustrates the type of work that characterizes the Job Classification. It is not an all-encompassing statement of the specific duties and responsibilities of, and qualifications for, the individual positions assigned to the Classification.
