The job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
The responsibilities of a Server in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables. All our servers are also responsible for handling cash and credit card transactions.
To help our restaurant provide a pleasurable dining experience, a good server should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.
Essential Duties and Responsibilities including the following:
Greeting, seating, and escorting guests.Providing menu recommendations and additional information.Upselling additional products when appropriate.Helping guests with menu recommendations.Taking orders using software, order slips, or by memorization.Communicating order details to the kitchen staff.Delivering food and beverages in a timely fashion.Delivering checks and collecting bill payments.Cleaning and maintaining the appearance of tables and tableware.Providing exceptional customer experience.Develop and maintain professional and functional working relationships with IHOP employees and customers. Execute the service success steps – Service Excellence Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank customers and invite them to return. Memorize and apply IHOP terminology, abbreviations, methodologies, plating, and menu knowledge. Comply with SOP methods of creating guest checks and maintaining cash control. Stock and rotate all needed supplies in the service area and the dining room. Comply with all local and SOP health, sanitation, and safety guidelines. Check restrooms hourly to ensure proper stock levels and cleanliness. Clear, clean, manicure, re-set tables, clean chairs, booths, and floors. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines.Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Requirements:Prior experience as a server is a plus.Must showcase teamwork and communication skills.Must be able to handle money transactions responsibly.Must be able to multitask and act quickly.Must be flexible and ready to work in shifts.Must be a team player.Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
No prior experience or training is required.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, communicate with customers, and read instructions, warning and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or moved up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
IHOP Combo’s / Bussers / Dish Machine Operators (DMO) will be responsible for cleaning and maintaining dishware/utensils for the continued smooth operation of the restaurant. IHOP DMOs will also perform assigned sanitation and housekeeping tasks. DMO must have good communication skills and work well with others. This position requires you to stand for up to 8 hours during a shift, be able to lift at least and/or move up to 50 pounds, and have full mobility of hands and arms while performing repetitive tasks. IHOP DMOs are also required to perform duties necessary for restaurant operations as assigned by acting supervisor, following governmental and company policies. The above is not an all-inclusive job description.
Essential Duties and Responsibilities including the following:
Develop and maintain professional and functional working relationships with IHOP employees and customers. Pick up, sort, and wash all china, silverware, glassware, pots, pans, utensils, etc. Follow dish machine and/or sink procedures per IHOP SOP. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Unload, unbox, rotate, and store food, equipment, and supplies as necessary. Stock and rotate all needed supplies in the service area and the dining room. Comply with all local, state, and SOP health, sanitation, and safety guidelines. Dispose of trash properly. Check restrooms every half hour to ensure proper stocking levels and supplies, and the cleanliness of the facilities. Clean, clear, manicure, re-set tables, clean chairs, booths, and floors. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines. Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Requirements:Preferred minimal work experience as a dishwasherMust be proficient in operating with different types of dishesMust know and follow all food safety proceduresMust carry at least a high school diploma or an equivalentMust have communication skillsMust be able to prioritize tasksMaintaining a clean and well-organized working environmentBussing tables to collect soiled plates and flatwareMaintaining the availability of clean dishes at all timesCleaning kitchen appliances and machinesHelping other team members to unload and store deliveriesAssist other staff members with tasks when the need arisesAdhere to food safety procedures and regulationsTaking out the trashWashing garbage cansQualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
No prior experience or training is required.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to understand oral instructions in English and read English or Spanish well enough to understand simple correspondence, communicate with customers, and read instructions, warning, and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or moved up to 25 pounds and occasionally lift and/or move up to 100 pounds.
Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
IHOP Cooks are responsible for the preparation and cooking of food products accurately and with minimal waste. Duties of this position include learning and applying all IHOP-specialized galley terminology, plating, menu items and procedures according to company standards. IHOP Cooks are expected to set up equipment, verify stock, and maintain a clean and sanitary work area while maintaining company sanitation standards. This position requires you to stand for up to 8 hours during a shift, be able to lift at least and/or move up to 50 pounds, and have full mobility of hands and arms while performing repetitive tasks. IHOP Cooks are also required to perform duties necessary for restaurant operations as assigned by acting supervisor, following governmental and company policies. The above is not an all-inclusive job description.
Essential Duties and Responsibilities including the following:
Develop and maintain professional and functional working relationships with IHOP employees and customers. Prepare food to specifications set forth in the IHOP Standard Operating Procedures Manual (SOP) and recipe cards as well as to satisfy customer expectations. Memorize and apply all IHOP specialized galley terminology, plating, menu items, procedures, galley utensils, abbreviations, and methodologies. Maintain a clean and sanitary work station. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Comply with all local, state, and SOP health, sanitation, and safety guidelines. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines. Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Requirements:Must have prior experience as a cook.Must be skilled in operating kitchen equipment.Must be skilled in various cooking techniques.Must know and follow sanitation procedures.Must showcase teamwork and communication skills.Must showcase great organizational skills.Must be able to multitask and act quickly.Must carry at least a high school diploma.Maintaining a sanitized and well-organized kitchen.Preparing workstations for cooking.Preparing and maintaining kitchen equipment.Checking the quality of the ingredients.Preparing cooking ingredients using various techniques.Cooking food using various culinary techniques.Arranging food and ensuring appealing presentation.Manage food storage, stock, and ingredient orders.Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Six months to a year of related experience and/or training; or equivalent.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to understand oral instructions in English and read English or Spanish well enough to understand recipes and customers’ food orders, and read instructions, warning, and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or moved up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee frequently works near moving parts and is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate. Employees must be at least 18 years old to operate kitchen equipment.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
Directs the operation of an assigned unit by performing the following duties.
Essential Duties and Responsibilities including the following:
Assist in the achievement of budgeted sales and profit. Develop and maintain professional functional working relationships with IHOP craft employees, corporate and region employees, and customers. Conduct operations training for craft employees designed to improve unit operations and the guest experience. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Execute annual financial, local restaurant marketing, customer service, and human resource objectives, strategies and tactics for unit, as defined by the current Standard Operating Procedures (SOP) and current operations plan. Manage the restaurant floor such that the focus is placed on regular contact with restaurant customers. Maintain the frequency of customer complaints within acceptable limits and handle complaints in a professional, understanding, and timely manner. Ensure comment cards are in use with your store number and address located at the bottom and acted upon. Do your figure 8’s. Comply with Federal, State, and local regulations which are applicable to the unit. Assist in the recruitment, Dine Academy training, coaching and/or corrective action, and retention as defined by the current SOP and operations plan for the unit. Properly document performance problems. Communicate and enforce policies on discrimination and sexual harassment. Maintain crew member appearance and uniform standards. Ensure food is in compliance with the SOP in areas of recipes, plating, and garnishes. Ensure food is presented well, served at appropriate temperatures and within standard ticket times. Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies. Ensure the proper operational condition of equipment, building structure, and premises according to regulations and SOP. Maintain the interior and exterior appearance of the restaurant. Ensure sanitation practices are maintained according to OSHA, Federal, State, and local regulations, and SOP. Ensure that food is properly stored (labeled, dated, rotated) and proper temperatures are maintained. Monitor a deep cleaning schedule. Train employees on proper personal hygiene and food handling. Ensure safety and security practices as defined by SOP. Keep the frequency of accidents within acceptable limits. Ensure safety and sanitation practices as defined by the IHOP SOP. Keep the back door of the restaurant as well as the doors to the office, and storerooms locked at all times. Walk-in freezer, walk-in cooler locked at night. Control guest checks and follow proper computer/register/cash handling procedures. Ensure national and local restaurant promotions. Including the use of the correct POP, posters, and placemats. Keep menus clean and in good condition. Complete all required reports and paperwork. Handle paperwork accurately and on a timely basis. Maintain timecards, human resources, personnel files with employment, legal, and all other required documents. Perform other duties or tasks as assigned.Supervisory Responsibilities
Directly supervise craft employees at unit. Assists General Manager with overall direction, coordination, and evaluation of the unit; Carries out supervisory responsibilities in accordance with the organizations policies, SOP, and applicable laws. Responsibilities include: Interviewing, some hiring, termination, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; customer satisfaction, addressing complaints, and solving problems. Keeps the General Manager informed.
Requirements:Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or General Education Degree (GED); and one to four years related experience and/or training; or equivalent education and experience.Language Skills
Ability to speak and read English, and interpret documents such as, but not limited to: safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to read routine reports, correspondence, and memos. Ability to speak effectively before groups of customers or restaurant employees.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute, rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, Registrations – Other Skills and Abilities
A valid driver’s license. Proof of automobile insurance. Certification through assigned IHOP training courses. All local, State, and Federal required permits or licenses.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, sit, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or moved up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee frequently works near moving parts and is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate. Employees must be at least 18 years old to operate kitchen equipment.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
The responsibilities of a Server in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables. All our servers are also responsible for handling cash and credit card transactions.
To help our restaurant provide a pleasurable dining experience, a good server should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.
Essential Duties and Responsibilities including the following:
Greeting, seating, and escorting guests.Providing menu recommendations and additional information.Upselling additional products when appropriate.Helping guests with menu recommendations.Taking orders using software, order slips, or by memorization.Communicating order details to the kitchen staff.Delivering food and beverages in a timely fashion.Delivering checks and collecting bill payments.Cleaning and maintaining the appearance of tables and tableware.Providing exceptional customer experience.Develop and maintain professional and functional working relationships with IHOP employees and customers. Execute the service success steps – Service Excellence Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank customers and invite them to return. Memorize and apply IHOP terminology, abbreviations, methodologies, plating, and menu knowledge. Comply with SOP methods of creating guest checks and maintaining cash control. Stock and rotate all needed supplies in the service area and the dining room. Comply with all local and SOP health, sanitation, and safety guidelines. Check restrooms hourly to ensure proper stock levels and cleanliness. Clear, clean, manicure, re-set tables, clean chairs, booths, and floors. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines.Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Requirements:Prior experience as a server is a plus.Must showcase teamwork and communication skills.Must be able to handle money transactions responsibly.Must be able to multitask and act quickly.Must be flexible and ready to work in shifts.Must be a team player.Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
No prior experience or training is required.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, communicate with customers, and read instructions, warning and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or moved up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
As a Host or Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders. A qualified applicant must have good communication skills, able to lift 25-50 pounds, stand for up to 8 hours, occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. The above is not an all-inclusive job description.
Essential Duties and Responsibilities including the following:
Greet customers timely as they enter the restaurant, escort, and seat them as soon as a table/booth is available. Opens door for guests arriving and departing.Accommodate any special needs of guests, i.e., boosters, highchairs, disabilities.Process To-Go and Delivery OrdersProviding menu recommendations and additional information.Upselling additional products when appropriate.Taking orders using software, order slips, or by memorization.Communicating order details to the kitchen staff.Delivering food and beverages in a timely fashion to outside guests.Delivering checks and collecting bill payments.Clear, clean, manicure, re-set tables, clean chairs, booths, and floors. Providing exceptional customer experience.Develop and maintain professional and functional working relationships with IHOP employees and customers. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank customers and invite them to return. Handle cash in an accurate and responsible manner. Answer the telephone, take messages, and take and complete “To-Go”/Curbside orders. Maintain guest checks, voids, and discounts. Maintain a waiting list, if necessary. Rotate station seating to ensure the quality of guest service. If applicable, make floor chart. Check restrooms hourly to ensure proper stock levels and cleanliness. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines.Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:Prior experience as a host is a plus.Must showcase teamwork and communication skills.Must be able to handle money transactions responsibly.Must be able to multitask and act quickly.Must be flexible and ready to work in shifts.Must be a team player.Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
No prior experience or training is required.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to read and speak English well enough to understand guest checks, communicate with customers, and read instructions, warning and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or moved up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
As a Host or Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders. A qualified applicant must have good communication skills, able to lift 25-50 pounds, stand for up to 8 hours, occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. The above is not an all-inclusive job description.
Essential Duties and Responsibilities including the following:
Greet customers timely as they enter the restaurant, escort, and seat them as soon as a table/booth is available. Opens door for guests arriving and departing.Accommodate any special needs of guests, i.e., boosters, highchairs, disabilities.Process To-Go and Delivery OrdersProviding menu recommendations and additional information.Upselling additional products when appropriate.Taking orders using software, order slips, or by memorization.Communicating order details to the kitchen staff.Delivering food and beverages in a timely fashion to outside guests.Delivering checks and collecting bill payments.Clear, clean, manicure, re-set tables, clean chairs, booths, and floors. Providing exceptional customer experience.Develop and maintain professional and functional working relationships with IHOP employees and customers. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank customers and invite them to return. Handle cash in an accurate and responsible manner. Answer the telephone, take messages, and take and complete “To-Go”/Curbside orders. Maintain guest checks, voids, and discounts. Maintain a waiting list, if necessary. Rotate station seating to ensure the quality of guest service. If applicable, make floor chart. Check restrooms hourly to ensure proper stock levels and cleanliness. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines.Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:Prior experience as a host is a plus.Must showcase teamwork and communication skills.Must be able to handle money transactions responsibly.Must be able to multitask and act quickly.Must be flexible and ready to work in shifts.Must be a team player.Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
No prior experience or training is required.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to read and speak English well enough to understand guest checks, communicate with customers, and read instructions, warning and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or moved up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
IHOP Combo’s / Bussers / Dish Machine Operators (DMO) will be responsible for cleaning and maintaining dishware/utensils for the continued smooth operation of the restaurant. IHOP DMOs will also perform assigned sanitation and housekeeping tasks. DMO must have good communication skills and work well with others. This position requires you to stand for up to 8 hours during a shift, be able to lift at least and/or move up to 50 pounds, and have full mobility of hands and arms while performing repetitive tasks. IHOP DMOs are also required to perform duties necessary for restaurant operations as assigned by acting supervisor, following governmental and company policies. The above is not an all-inclusive job description.
Essential Duties and Responsibilities including the following:
Develop and maintain professional and functional working relationships with IHOP employees and customers. Pick up, sort, and wash all china, silverware, glassware, pots, pans, utensils, etc. Follow dish machine and/or sink procedures per IHOP SOP. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Unload, unbox, rotate, and store food, equipment, and supplies as necessary. Stock and rotate all needed supplies in the service area and the dining room. Comply with all local, state, and SOP health, sanitation, and safety guidelines. Dispose of trash properly. Check restrooms every half hour to ensure proper stocking levels and supplies, and the cleanliness of the facilities. Clean, clear, manicure, re-set tables, clean chairs, booths, and floors. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines. Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Requirements:Preferred minimal work experience as a dishwasherMust be proficient in operating with different types of dishesMust know and follow all food safety proceduresMust carry at least a high school diploma or an equivalentMust have communication skillsMust be able to prioritize tasksMaintaining a clean and well-organized working environmentBussing tables to collect soiled plates and flatwareMaintaining the availability of clean dishes at all timesCleaning kitchen appliances and machinesHelping other team members to unload and store deliveriesAssist other staff members with tasks when the need arisesAdhere to food safety procedures and regulationsTaking out the trashWashing garbage cansQualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
No prior experience or training is required.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to understand oral instructions in English and read English or Spanish well enough to understand simple correspondence, communicate with customers, and read instructions, warning, and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or moved up to 25 pounds and occasionally lift and/or move up to 100 pounds.
Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
IHOP Cooks are responsible for the preparation and cooking of food products accurately and with minimal waste. Duties of this position include learning and applying all IHOP-specialized galley terminology, plating, menu items and procedures according to company standards. IHOP Cooks are expected to set up equipment, verify stock, and maintain a clean and sanitary work area while maintaining company sanitation standards. This position requires you to stand for up to 8 hours during a shift, be able to lift at least and/or move up to 50 pounds, and have full mobility of hands and arms while performing repetitive tasks. IHOP Cooks are also required to perform duties necessary for restaurant operations as assigned by acting supervisor, following governmental and company policies. The above is not an all-inclusive job description.
Essential Duties and Responsibilities including the following:
Develop and maintain professional and functional working relationships with IHOP employees and customers. Prepare food to specifications set forth in the IHOP Standard Operating Procedures Manual (SOP) and recipe cards as well as to satisfy customer expectations. Memorize and apply all IHOP specialized galley terminology, plating, menu items, procedures, galley utensils, abbreviations, and methodologies. Maintain a clean and sanitary work station. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Comply with all local, state, and SOP health, sanitation, and safety guidelines. Perform all cleaning duties according to posted cleaning charts. Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines. Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Requirements:Must have prior experience as a cook.Must be skilled in operating kitchen equipment.Must be skilled in various cooking techniques.Must know and follow sanitation procedures.Must showcase teamwork and communication skills.Must showcase great organizational skills.Must be able to multitask and act quickly.Must carry at least a high school diploma.Maintaining a sanitized and well-organized kitchen.Preparing workstations for cooking.Preparing and maintaining kitchen equipment.Checking the quality of the ingredients.Preparing cooking ingredients using various techniques.Cooking food using various culinary techniques.Arranging food and ensuring appealing presentation.Manage food storage, stock, and ingredient orders.Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Six months to a year of related experience and/or training; or equivalent.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to understand oral instructions in English and read English or Spanish well enough to understand recipes and customers’ food orders, and read instructions, warning, and safety labels.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Other Skills and Abilities
IHOP training course work as assigned.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or moved up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee frequently works near moving parts and is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate. Employees must be at least 18 years old to operate kitchen equipment.
Read LessThe job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.
All references to “The Company” refer(s) to the independent Franchise Corporation.Summary
Directs the operation of an assigned unit by performing the following duties.
Essential Duties and Responsibilities including the following:
Assist in the achievement of budgeted sales and profit. Develop and maintain professional functional working relationships with IHOP craft employees, corporate and region employees, and customers. Conduct operations training for craft employees designed to improve unit operations and the guest experience. Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP. Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience. Execute annual financial, local restaurant marketing, customer service, and human resource objectives, strategies and tactics for unit, as defined by the current Standard Operating Procedures (SOP) and current operations plan. Manage the restaurant floor such that the focus is placed on regular contact with restaurant customers. Maintain the frequency of customer complaints within acceptable limits and handle complaints in a professional, understanding, and timely manner. Ensure comment cards are in use with your store number and address located at the bottom and acted upon. Do your figure 8’s. Comply with Federal, State, and local regulations which are applicable to the unit. Assist in the recruitment, Dine Academy training, coaching and/or corrective action, and retention as defined by the current SOP and operations plan for the unit. Properly document performance problems. Communicate and enforce policies on discrimination and sexual harassment. Maintain crew member appearance and uniform standards. Ensure food is in compliance with the SOP in areas of recipes, plating, and garnishes. Ensure food is presented well, served at appropriate temperatures and within standard ticket times. Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies. Ensure the proper operational condition of equipment, building structure, and premises according to regulations and SOP. Maintain the interior and exterior appearance of the restaurant. Ensure sanitation practices are maintained according to OSHA, Federal, State, and local regulations, and SOP. Ensure that food is properly stored (labeled, dated, rotated) and proper temperatures are maintained. Monitor a deep cleaning schedule. Train employees on proper personal hygiene and food handling. Ensure safety and security practices as defined by SOP. Keep the frequency of accidents within acceptable limits. Ensure safety and sanitation practices as defined by the IHOP SOP. Keep the back door of the restaurant as well as the doors to the office, and storerooms locked at all times. Walk-in freezer, walk-in cooler locked at night. Control guest checks and follow proper computer/register/cash handling procedures. Ensure national and local restaurant promotions. Including the use of the correct POP, posters, and placemats. Keep menus clean and in good condition. Complete all required reports and paperwork. Handle paperwork accurately and on a timely basis. Maintain timecards, human resources, personnel files with employment, legal, and all other required documents. Perform other duties or tasks as assigned.Supervisory Responsibilities
Directly supervise craft employees at unit. Assists General Manager with overall direction, coordination, and evaluation of the unit; Carries out supervisory responsibilities in accordance with the organizations policies, SOP, and applicable laws. Responsibilities include: Interviewing, some hiring, termination, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; customer satisfaction, addressing complaints, and solving problems. Keeps the General Manager informed.
Requirements:Qualifications
To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or General Education Degree (GED); and one to four years related experience and/or training; or equivalent education and experience.Language Skills
Ability to speak and read English, and interpret documents such as, but not limited to: safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to read routine reports, correspondence, and memos. Ability to speak effectively before groups of customers or restaurant employees.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute, rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, Registrations – Other Skills and Abilities
A valid driver’s license. Proof of automobile insurance. Certification through assigned IHOP training courses. All local, State, and Federal required permits or licenses.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, sit, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or moved up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee frequently works near moving parts and is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate. Employees must be at least 18 years old to operate kitchen equipment.
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