FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry.
Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.
Duties and ResponsibilitiesHelp determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.Locate and obtain ordered part for customer from central warehouse or branch.Determine sales price for customers for each sale in accordance with company procedure.Handle warranty or defective parts for customers in accordance with company procedure.Write up approved charge sale in accordance with company procedureSpecial order parts on an emergency basis when necessary and appropriate.Process approved credits for customer when merchandise is returned.Maintain confidentiality of pricing lists and structures as required by company procedure.Answer customers' questions about products, prices, availability, and product features.Provide customers with current product catalogs.Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.Education and SkillsHigh School Diploma (or GED or High School Equivalence Certificate)Intermediate knowledge level of Windows XP (excel, word and outlook)Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Communicating: Conveying information to others in an effective manner.Time management: Managing one's time and the time of others.Persuasion: Persuading others to change their minds or behavior.Service orientation: Actively looking for ways to help people.ExperienceMinimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.Working ConditionsWork Environment
Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle NoisePhysical Demands and EquipmentThe information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today!
Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.
Duties & ResponsibilitiesHelp determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.Locate and obtain ordered part for customer from central warehouse or branch.Determine sales price for customers for each sale in accordance with company procedure.Handle warranty or defective parts for customers in accordance with company procedure.Write up approved charge sale in accordance with company procedure.Special order parts on an emergency basis when necessary and appropriate.Process approved credits for customer when merchandise is returned.Maintain confidentiality of pricing lists and structures as required by company procedure.Answer customers' questions about products, prices, availability, and product features.Provide customers with current product catalogs.Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.Education and SkillsHigh School Diploma (or GED or High School Equivalence Certificate)Intermediate knowledge level of Windows XP (excel, word and outlook)Active ListeningCommunicatingTime managementPersuasionService orientationExperienceMinimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.Working ConditionsWork Environment
Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle NoisePhysical Demands and EquipmentThe information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry. Essential tasks include servicing an existing customer base, managing customer inventory levels, merchandising orders, and developing relationships with customers. Provide product samples, answer customer questions, and recommend products based on customer needs. Alert the branch manager of new product opportunities or competitive issues. Delivers marketing and product collateral to customers. Utilize a CRM system to capture customer demographics and contact info. Monitor measurable statistics and assist in branch duties as directed.
Skills include customer service, active listening, communicating, time management, reading comprehension, persuasion, and service orientation. Oral expression, oral comprehension, written comprehension, and written expression are also required. OSHA approved steel toed safety shoes are required. KPIs include customer retention, average number of categories sold, and customer service rating. The position is hourly and qualifies for select portions of the internal bonus payout.
Read LessFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today!
Position SummaryTo service customer by phone or in person through sales of heavy duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride. Work requires substantial knowledge of items sold.
Essential TasksHelp determine and obtain heavy-duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service. Locate and obtain ordered part for customer from central warehouse or branch. Determine sales price for customers for each sale in accordance with company procedure. Handle warranty or defective parts for customers in accordance with company procedure. Write up approved charge sale in accordance with company procedure. Special order parts on an emergency basis when necessary and appropriate. Process approved credits for customer when merchandise is returned. Maintain confidentiality of pricing lists and structures as required by company procedure. Answer customers' questions about products, prices, availability, and product features. Provide customers with product catalogs. Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions. Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales. Ensure that product catalogs are current. Discard old ones and replace with new ones. Deliver orders to customers on an infrequently assigned basis; parts delivery accounts. Travel to customer's location in order to provide assistance with identification of parts.
SkillsActive Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Communicating: Conveying information to others in an effective manner.Time management: Managing one's time and the time of others.Reading Comprehension: Understanding written sentences and paragraphs in work related documents.Persuasion: Persuading others to change their minds or behavior.Service orientation: Actively looking for ways to help people.AttributesOral Expression: The ability to communicate information and ideas in speaking so others will understand.Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.Written Comprehension: The ability to understand information and ideas presented in writing.Written Expression: The ability to communicate information and ideas in writing so others will understand.Physical DemandsHandling of normal stock will include lifting or carrying parts in excess of 60 lbs. up to 15% of the time. Majority of lifting and carrying will involve parts between 5 and 60 lbs.
Environmental / Atmospheric ConditionsInside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise
EquipmentOSHA approved steel toed safety shoes required from the first day of this job.
QualificationsEducation: High School Diploma (or GED or High School Equivalence Certificate) Intermediate to advanced knowledge level of Windows (excel, word and outlook) Professional Experience: Minimum of 2 years experience in sales; sales of heavy-duty automotive parts preferred. Certifications/Licenses: Valid drivers' license with clean driving record.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today!
Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.
Duties & ResponsibilitiesHelp determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.Locate and obtain ordered part for customer from central warehouse or branch.Determine sales price for customers for each sale in accordance with company procedure.Handle warranty or defective parts for customers in accordance with company procedure.Write up approved charge sale in accordance with company procedureSpecial order parts on an emergency basis when necessary and appropriate.Process approved credits for customer when merchandise is returned.Maintain confidentiality of pricing lists and structures as required by company procedure.Answer customers' questions about products, prices, availability, and product features.Provide customers with current product catalogs.Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.Education and SkillsHigh School Diploma (or GED or High School Equivalence Certificate)Intermediate knowledge level of Windows XP (excel, word and outlook)Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Communicating: Conveying information to others in an effective manner.Time management: Managing one's time and the time of others.Persuasion: Persuading others to change their minds or behavior.Service orientation: Actively looking for ways to help people.ExperienceMinimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.Working ConditionsWork EnvironmentInside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle NoisePhysical Demands and EquipmentThe information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
Position SummaryProvide customer service through the delivery and/or pick-up of parts and other products. Unload products from shipping vehicles and store at the appropriate storage area in the warehouse. Provide support to the warehouse operations of the branch. Delivery function accounts for about 50% of time.
Essential TasksPull and organize customer orders for delivery from warehouse by part number and quantity as directed by picking ticket in priority assigned.Provide excellent customer service to all customers, ensuring the order being delivered is correct and maintaining professionalism in appearance and conduct.Load materials into vehicle and install bracing or padding to prevent shifting or damage in transit.Follow company delivery routes to ensure maximum efficiency of delivery run.Pick up any and all applicable returns and cores, tagging appropriately and returning them to the branch.Determine delivery vehicle is in an operative condition daily by completing daily inspection/log. Maintain a clean vehicle and operate vehicle in a safe manner daily.Manually, load or unload materials onto or off pallets, skids, platforms or lifting devices.Stock and maintain inventory items in designated warehouse storage areas.Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck deliveries.Move controls, levers and devices to drive industrial forklifts to transport materials between loading, unloading, processing and storage areas.Complete forklift operator training annually, provided by the company.Check all loadrelated documentation to ensure that it is complete and accurate.Check vehicles before driving to ensure that mechanical, safety, and emergency equipment is in good working order.Maintain cleanliness of warehouse by sweeping, dusting, mopping, and emptying trash as necessary.Report vehicle defects, accidents, traffic violations, or damage to the vehicles immediately.Maneuver trucks into loading or unloading positions, following signals from loading crew as needed; check that vehicle position is correct and any special loading equipment is properly positioned.Maintain logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.Examine and inspect stock items for wear or defects, reporting any damage to supervisors.SkillsCommunicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making. Ability to follow instructions to completion.Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Coordination: Adjusting actions in relation to others' actions.AttributesOral Expression: The ability to communicate information and ideas in speaking so others will understand.Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.Reaction Time: The ability to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears.Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.Far Vision: The ability to distinguish details at a distance.Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot or other body part.Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.Physical DemandsHandling of normal stock will include lifting or carrying parts in excess of 60 lbs. up to 15% of the time. Majority of lifting and carrying will involve parts between 5 and 60 lbs.
Environmental/ Atmospheric ConditionsInside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise
EquipmentOSHA approved safety toed shoes required from the first day of this job.Proper protective equipment (PPE) will be worn when required and necessary.QualificationsEducation
High School Diploma (or GED or High School Equivalence Certificate)Professional Experience
Minimum of 1 year of general warehouse experience.Forklift operator certification and 1 year experience operating a forklift highly desired.Certifications/Licenses
Valid drivers' license with clean driving record.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today!
Essential TasksService an existing customer base by providing regular customer visits and delivery services as scheduled and directed by the Branch Manager. Provide customers with information on promotions and solicit orders. Manage customer inventory levels and shelf stock including consigned inventories where they exist. Merchandise orders on the customer shelves where required. Ensure that all product returns (including cores and warranty) are picked up and returned to the branch and directed by the branch manager. Develop a thorough understanding of the customer base within the locations' geographical area or on the assigned route. Searching for any new customer potential as time allows. Develop relationships with customers and their employees to create an atmosphere of trust and reliability that will further the business relationship between the customers and FleetPride. Provide customers with product samples and catalogs and needed. Answer customer's questions about products, prices, availability, and product features. Demonstrate products, explain product features and benefits, and solicit orders. Recommend products and services to customers based on the customer's needs and interests. Alert the branch manager of any new product opportunities or competitive issues for his/her response. Delivers marketing and product collateral to customers during delivery routes. Utilize a CRM system to ensure customer demographics and contact info are captured correctly. Performs other related duties and assignments as required.
Marginal TasksMonitor measurable statistics that your position impacts. Assist in branch duties as directed by the Branch Manager.
SkillsCustomer Service: Be able to drive world-class customer service to new or existing customers by ensuring their needs are met and establishing a high level of trust between the customer and FleetPride.Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Communicating: Conveying information to others in an effective manner.Time management: Managing one's time and the time of others.Reading Comprehension: Understanding written sentences and paragraphs in work related documents.Persuasion: Persuading others to change their minds or behavior.Service orientation: Actively looking for ways to help people.AttributesOral Expression: The ability to communicate information and ideas in speaking so others will understand.Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.Written Comprehension: The ability to understand information and ideas presented in writing.Written Expression: The ability to communicate information and ideas in writing so others will understand.Equipment
OSHA approved steel toed safety shoes required from the first day of this job.
KPIs
Customer Retention %Avg # Categories SoldCustomer Service Rating (Surveys from customers)Compensation and Incentive
The position would be an hourly role.The position would quality for select portions of the internal ISI bonus payout.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessThe Business Development Representative will know and understand the market they operate in and work to identify, onboard, and grow new customers to the FleetPride network. They accurately identify the competitive situation in the account including strengths, weaknesses, opportunities, and threats and work to educate the customer on FleetPride's value. They will maintain and update accounts during the year per the specified cadence (e.g., monthly, quarterly), and socialize updates internally to receive feedback from manager and peers.
Call PlanningThe Business Development Representative will determine the objective of the sales call ahead of the call. They will prepare for the call, by anticipating barriers and a plan to overcome these barriers. They will leverage sales force automation tools in advance of the call to determine the call objective, topics to discuss as well as identify areas that need further preparation. At the end of the call, the OSR will utilize the CRM and supporting tools to detail focused and accurate call records, and post-call results in an efficient and effective manner.
Customer Needs and AssessmentThe Business Development Representative will ask simple, direct, open-ended questions. They will be observant to look for current and future sales opportunities, and leverage observations in line of questioning. They will establish trust and always engage customers in discussion/diagnosis of account business needs. They ask questions about the customer's business (beyond just immediate needs) to uncover expansion opportunities and future needs.
Value of FleetPrideThe Business Development Representative maintains open dialogue with customers on how FleetPride can continue to drive value. They understand the drivers of value for customers while continuously communicating to the customer the value delivered by FleetPride. They conduct discussions with customers to understand their point of view, gather feedback and identify ways to increase mutual value, including incremental needs and opportunities.
TeamworkThe Business Development Representative knows which teams and groups to ask for desired resources (and when to go to them). They are resourceful and seek out and leverage catalogs, call centers, and relevant 3rd party information, branch expertise, and/or other subject matter experts to obtain required information/answers. They will leverage FleetPride networks to maximize business results, and act as an active and valuable member of others' networks within FleetPride. They appropriately elevate customer issues to the correct resources for resolution support while serving as a conduit between FleetPride and the customer during resolution.
Product KnowledgeThe Business Development Representative understands the major parts offered, how major parts are interrelated, and which parts are complementary parts. They understand basic strengths and weaknesses of FleetPride's offers, compared to competitive products and services. They know how to turn competitive differences into competitive advantages for FleetPride. They will leverage parts knowledge to lead customers to the best fit solution. They always proactively seek to improve product knowledge by interacting with internal and external subject matter experts and resources.
Education & TrainingHigh School Diploma (or GED or High School Equivalence Certificate) required, with a bachelor's degree preferred.
Knowledge & Experience1 year of B2B sales experience, preferred. Ability to identify new prospects and support them through the sales process. Expert in handling objections and cultivating new customer relationships Heavy-duty equipment distribution sales or related industry experience is a plus Excellent written and verbal communication and presentation skills required Demonstrated mechanical inclination and interest in FleetPride's industry Experience with CRM and other sales force automation tools is a plus MS Office Suite proficiency with ability to conduct basic database tasks in Excel Valid drivers' license with clean driving record.
Skills & AbilitiesActive Listening: The ability to ask probing questions, request clarification and paraphrase to show understanding. Judgment & Decision making: Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects. Computer skills: The ability to learn new programs and utilize them to improve performance. Intermediate to advanced knowledge of MS Office and various office machines. Communicating: Conveying information to others in an effective manner. Active Learning: Understanding the implication of new information for both current and future problem solving and decision-making. Project Management: Successfully manage multiple project simultaneously while ensuring deadlines are met. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Collaboration: Work with multiple departments to ensure bids, projects and other tasks are actively being worked and completed on time. Oral Expression: The ability to communicate information and ideas in speaking so others will understand. Written Expression: The ability to communicate information and ideas presented in writing. Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences. Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong.
Pay StatementThe annualized pay ranges vary based on work location. The salary range for this position is $80,168 - $85,088 per year, based on experience, skills, and qualifications. Additional Compensation: This position may be eligible for monthly bonuses/commissions. Benefits: In addition to base pay, this position is eligible for benefits such as health insurance, dental, vision, 401k, life and AD&D, paid time off, holidays.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today!
Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.
Duties & ResponsibilitiesHelp determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.Locate and obtain ordered part for customer from central warehouse or branch.Determine sales price for customers for each sale in accordance with company procedure.Handle warranty or defective parts for customers in accordance with company procedure.Write up approved charge sale in accordance with company procedureSpecial order parts on an emergency basis when necessary and appropriate.Process approved credits for customer when merchandise is returned.Maintain confidentiality of pricing lists and structures as required by company procedure.Answer customers' questions about products, prices, availability, and product features.Provide customers with current product catalogs.Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.Education and SkillsHigh School Diploma (or GED or High School Equivalence Certificate)Intermediate knowledge level of Windows XP (excel, word and outlook)Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Communicating: Conveying information to others in an effective manner.Time management: Managing one's time and the time of others.Persuasion: Persuading others to change their minds or behavior.Service orientation: Actively looking for ways to help people.ExperienceMinimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.Working ConditionsWork Environment: Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise
Physical Demands and EquipmentThe information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.Pay StatementThe annualized pay ranges vary based on work location. The salary range for this position is $11-26 per hour, based on experience, skills, and qualifications. Benefits: In addition to base pay, this position is eligible for benefits such as health insurance, dental, vision, 401k, life and AD&D, paid time off, holidays.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read Less
