A Water Filtration Technician is responsible for installing, maintaining, diagnosing, and repairing water filtration systems and related dispensing equipment to ensure safe, clean water and reliable system performance. This role includes on-site service, customer support, routine maintenance, and technical troubleshooting across local, regional, and national service areas. This role requires basic knowledge of plumbing, and electronics, with excelled knowledge of filtration technologies.
Key Responsibilities
Installation & Setup
Install, configure, and commission water filtration systems such as reverse osmosis units, water softeners, iron filters, and specialized dispensing equipment.Install and maintain water and flavor dispensers used in pharmacy or commercial environments.
Maintenance & Repair
Must be able to make quick, confident decisions under pressure, identify issues, and provide on-the-spot solutions.Perform routine preventive maintenance, including filter changes, equipment checks, calibrations, and annual service visits.Diagnose and repair system issues such as leaks, pressure irregularities, faulty electrical components, and mechanical failures.
Water Quality Testing
Collect and test water samples, measuring pH, TDS, chlorine levels, and other quality indicators.Document water test results and system performance data, for compliance and reporting purposes.
Customer Service & Training
Deliver exceptional customer support, explaining system functionality, maintenance needs, filtration options, and recommended upgrades.Provide on-site training for pharmacy or commercial clients and assist with data collection related to equipment usage.
Documentation & Compliance
Maintain accurate service logs, maintenance records, and water quality reports.Ensure all work complies with health, safety, and regulatory standards.Keep equipment, tools, and vehicles clean and organized.
Inventory & Field Support
Manage and track inventory for parts, filters, and supplies.Provide local, regional, and national field support as required.
For a look at installing one of our dispensers, follow the link below:
https://youtu.be/YpaEZBSMAR4?si=MJFTfk1SJXCqD393
Skills & Qualifications
Technical aptitude in plumbing, electrical systems, and water treatment equipment.Experience with water filtration systems preferred.Water quality knowledge a plus.Experience with Pentair, Corrigan, Axion, or grocery produce misting equipment is a plus.Strong diagnostic and problem-solving skills.Excellent customer service and communication abilities.Ability to work independently and collaboratively in field environments.Clean driving record; ability to travel by car and air.
Physical Requirements (with or without reasonable accommodation)
Ability to lift up to 50 lbs.Comfortable working in cramped or confined spaces at customer sites.Frequent use of phones and field devices.Ability to travel regularly by car and plane.
Work Conditions
Consistent daily travel for service calls.Frequent overnight travel as needed.Field-based role requiring hands-on technical work in varied environments.
*Reasonable Accommodation is defined as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
Below, you can find our extensive benefits package offered to all full-time employees.
MedicalDentalLife InsuranceLong Term DisabilityVisionShort Term Disability
Other Benefits
Pet Discount Program401(k) Plan with immediately vested employer matchStarting with 4 1⁄2 weeks of time off in first year of employment (inclusive of sick, vacation, personal, holidays)Maternity LeavePaternity LeaveAnnual Bonus PotentialAnnual Merit IncreasesCompany vehicle, shoe stipend, food stipend when traveling
Our FLAVORx Benefit Package is always evolving and growing!
FLAVORx is an Equal Opportunity Employer
As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon receipt of an acceptable drug test, job-related motor vehicle report, as applicable and permissible by law. All qualified applicants who are authorized to work in the United States will receive consideration for employment
Company DescriptionIf you’ve ever had to wrestle with a crying child to get them to take their medicine, only to have them kick, scream, fight, and eventually spit it out anyway, or even if you were once that child yourself, then you know all too well the stress many parents face when their kids are sick. For over 25 years, FLAVORx has been committed to making medicine-time a better experience for kids and parents by letting children choose the taste of their liquid medicine and improving the drugs palatability. Our customers include some of the largest retailers in the U.S., including CVS, Walgreens, and Walmart. In fact, we provide over 45,000 pharmacies across the country with the tools they need to make medicine-time a better experience for the whole family.The Accounts Receivable Representative is responsible for managing incoming payments, maintaining accurate financial records, and ensuring timely collection of outstanding balances. This role serves as a key liaison between customers, vendors, and internal teams to support financial operations.
Essential functions:
Payment Processing & Cash Application
Process customer payments via ACH, credit card, and lockboxApply payments accurately across multiple systems and business unitsTroubleshoot and resolve failed or “stuck” transactionsScan, track, and deposit incoming checksAccounts Receivable Management
Monitor and report on past-due accountsConduct collections activities via phone, email, and written communicationSend customer statements on a regular cycleReconcile customer accounts and investigate discrepanciesEnter and track chargebacks (e.g., McKesson, Cardinal, daily order activity)Customer & Vendor Communication
Respond to AR-related inquiries and accounting inbox communicationsWork directly with customer AP departments to resolve payment issuesServe as a liaison between customers, vendors, and internal teamsProvide invoices, statements, and supporting documentation upon requestBilling & Invoicing Support
Generate and distribute invoices across multiple business linesSupport real-time billing and specialized billing processesAddress customer billing questions and discrepanciesAccounts Payable & Administrative Support
Process vendor invoices and maintain organized recordsEnter employee expenses and classify transactionsMaintain and organize accounting documentation and shared drivesOrder Management & Fulfillment
Process customer orders received via phone, voicemail, email, and faxAccurately document order details in CRM systemsGenerate invoices and enter orders into systems (e.g., NAV)Create shipping labels (e.g., FedEx) and coordinate shipmentsSend order confirmations and updates to customersGeneral Accounting Operations
Manage high-volume accounting inbox and route communications appropriatelyAnswer incoming calls related to payments and accountsSupport accounting projects and cross-functional initiatives as neededJob Requirements:
Experience in accounts receivable, billing, or general accountingStrong analytical and reconciliation skillsHigh attention to detail and accuracyAbility to manage high-volume workload and meet deadlinesProficiency in accounting systems and Microsoft Office (Excel preferred)Physical Requirements necessary with or without a *reasonable accommodation:
Travel by plane and carWork Conditions:
Office environment (one level)Below, you can find our extensive benefits package offered to all full-time employee
Benefits offered for employees include:
MedicalDentalLife InsuranceLong Term Disability**Additional cost when adding dependents
Supplemental benefits include:
VisionShort Term DisabilityPet InsuranceOther Benefits
401(k) Plan with employer matchStarting with 4 1⁄2 weeks of time off in first year of employment (inclusive of sick, vacation, personal, holidays)Maternity LeavePaternity LeaveAnnual Bonus PotentialAnnual Merit IncreasesOur FLAVORx Benefit Package is always evolving and growing!
FLAVORx is an Equal Opportunity Employer
As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon receipt of an acceptable drug test, job-related motor vehicle report, as applicable and permissible by law. All qualified applicants who are authorized to work in the United States will receive consideration for employment
Company DescriptionIf you’ve ever had to wrestle with a crying child to get them to take their medicine, only to have them kick, scream, fight, and eventually spit it out anyway, or even if you were once that child yourself, then you know all too well the stress many parents face when their kids are sick. For over 25 years, FLAVORx has been committed to making medicine-time a better experience for kids and parents by letting children choose the taste of their liquid medicine and improving the drugs palatability. Our customers include some of the largest retailers in the U.S., including CVS, Walgreens, and Walmart. In fact, we provide over 45,000 pharmacies across the country with the tools they need to make medicine-time a better experience for the whole family.The Order Processor is responsible for managing the full customer order lifecycle, ensuring accurate order entry, timely fulfillment, and clear communication with customers. This role plays a critical part in customer satisfaction by coordinating logistics, maintaining records, and supporting account needs.
Essential functions:
Order Management & Fulfillment
Process customer orders received via phone, voicemail, email, and faxAccurately document order details in CRM systemsGenerate invoices and enter orders into systems (e.g., NAV)Create shipping labels (e.g., FedEx) and coordinate shipmentsSend order confirmations and updates to customersSpecialized Order Handling
Validate Certificates of Analysis (CoA), lot numbers, and expiration datesEnsure compliance with labeling requirements (including international/French labeling)Prepare customs and shipping documentation for international ordersCustomer Account Support
Create and maintain customer records in systemsAssist customers with account access and password resetsProcess new formulary registrationsHandle returns and equipment-related items (e.g., SD cards, parts orders)Backorder & Inventory Coordination
Manage backorders, including adjusting ship dates and quantitiesCommunicate proactively with customers regarding delays and updatesReprocess and fulfill outstanding ordersBilling & Coordination
Support billing processes including equipment scheduling and invoicingHandle parts orders and coordinate with internal teamsRespond to customer inquiries related to orders and billingCustomer Communication
Serve as a primary point of contact for order-related questionsCommunicate via phone and email with customers and internal teamsCollaborate across departments (CX, Accounting, Operations) to resolve issues
Job Requirements:
Strong attention to detail and organizational skillsExperience with CRM/ERP systems (e.g., NAV preferred)Strong communication and customer service skillsAbility to manage multiple priorities in a fast-paced environment
Physical Requirements necessary with or without a *reasonable accommodation:
Work Conditions:
Office environment (one level)Company DescriptionIf you’ve ever had to wrestle with a crying child to get them to take their medicine, only to have them kick, scream, fight, and eventually spit it out anyway, or even if you were once that child yourself, then you know all too well the stress many parents face when their kids are sick. For over 25 years, FLAVORx has been committed to making medicine-time a better experience for kids and parents by letting children choose the taste of their liquid medicine and improving the drugs palatability. Our customers include some of the largest retailers in the U.S., including CVS, Walgreens, and Walmart. In fact, we provide over 45,000 pharmacies across the country with the tools they need to make medicine-time a better experience for the whole family.Are you ready to make an impact with a highly successful small business based in Columbia, MD? Do you want to further you career in a position that not only gives you great job satisfaction, but also a sense that you’re doing good in the world? Then FLAVORx is the place for you. At our core, we sell and promote products and services to pharmacies, both chain and independent, that help people (mainly kids) take their medicine.
Essential functions:
· Coordinate Technician's schedule to schedule emergency work orders, new installs and annual services.
· Point of contact for drivers for equipment needs, questions during a job, or rescheduling appointments
· Responsible to update driver and dispatch information into dispatch system real time.
· Facilitate ordering required parts and rescheduling technicians for jobs that are incomplete.
· Thinking ahead to anticipate potential problems
· Ensure all pertinent information is received to close out Work Orders
· Owns the resolution of an issue through completion to the satisfaction of our customers
· Demonstrate empathy and helpfulness with frustrated customers
· Cross reference customer’s data between internal systems
· Collaborate and communicate cross-departmentally to resolve customer related questions with the highest degree of accuracy, effectiveness, and promptness
· Accurately record and document all customer interactions in the Customer Relationship Management (CRM)
· Identify the need and make suggestions for new departmental tools and resources
· Assist in the ongoing maintenance of department job aids, training materials, and workflows
· Report inaccuracies within the Customer Relationship Management Tool (CRM) and/or external or internal materials
· Special Projects in development of customer service skills
· Work on various projects in support of department milestones
· Handle misc. tasks as assigned
Job Requirements:
· Associate degree in related field or 2+ years of call center customer service experience
· Excellent communication skills, able to relate and verbally communicate with a diverse customer base
· Ability to multi-task, in a fast paced work environment
· Able to work under pressure, high volume, and major events that impact the customer
Below, you can find our extensive benefits package offered to all full-time employee
Benefits offered for employees include:
MedicalDentalLife InsuranceLong Term Disability**Additional cost when adding dependents
Supplemental benefits include:
VisionShort Term DisabilityPet InsuranceOther Benefits
401(k) Plan with employer matchStarting with 4 1⁄2 weeks of time off in first year of employment (inclusive of sick, vacation, personal, holidays)Maternity LeavePaternity LeaveAnnual Bonus PotentialAnnual Merit IncreasesOur FLAVORx Benefit Package is always evolving and growing!
FLAVORx is an Equal Opportunity Employer
As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon receipt of an acceptable drug test, job-related motor vehicle report, as applicable and permissible by law. All qualified applicants who are authorized to work in the United States will receive consideration for employment
Company DescriptionIf you’ve ever had to wrestle with a crying child to get them to take their medicine, only to have them kick, scream, fight, and eventually spit it out anyway, or even if you were once that child yourself, then you know all too well the stress many parents face when their kids are sick. For over 25 years, FLAVORx has been committed to making medicine-time a better experience for kids and parents by letting children choose the taste of their liquid medicine and improving the drugs palatability. Our customers include some of the largest retailers in the U.S., including CVS, Walgreens, and Walmart. In fact, we provide over 45,000 pharmacies across the country with the tools they need to make medicine-time a better experience for the whole family.
A Water Filtration Technician is responsible for installing, maintaining, diagnosing, and repairing water filtration systems and related dispensing equipment to ensure safe, clean water and reliable system performance. This role includes on-site service, customer support, routine maintenance, and technical troubleshooting across local, regional, and national service areas. This role requires basic knowledge of plumbing, and electronics, with excelled knowledge of filtration technologies.
Key Responsibilities
Installation & Setup
Install, configure, and commission water filtration systems such as reverse osmosis units, water softeners, iron filters, and specialized dispensing equipment.Install and maintain water and flavor dispensers used in pharmacy or commercial environments.
Maintenance & Repair
Must be able to make quick, confident decisions under pressure, identify issues, and provide on-the-spot solutions.Perform routine preventive maintenance, including filter changes, equipment checks, calibrations, and annual service visits.Diagnose and repair system issues such as leaks, pressure irregularities, faulty electrical components, and mechanical failures.
Water Quality Testing
Collect and test water samples, measuring pH, TDS, chlorine levels, and other quality indicators.Document water test results and system performance data, for compliance and reporting purposes.
Customer Service & Training
Deliver exceptional customer support, explaining system functionality, maintenance needs, filtration options, and recommended upgrades.Provide on-site training for pharmacy or commercial clients and assist with data collection related to equipment usage.
Documentation & Compliance
Maintain accurate service logs, maintenance records, and water quality reports.Ensure all work complies with health, safety, and regulatory standards.Keep equipment, tools, and vehicles clean and organized.
Inventory & Field Support
Manage and track inventory for parts, filters, and supplies.Provide local, regional, and national field support as required.
For a look at installing one of our dispensers, follow the link below:
https://youtu.be/YpaEZBSMAR4?si=MJFTfk1SJXCqD393
Skills & Qualifications
Technical aptitude in plumbing, electrical systems, and water treatment equipment.Experience with water filtration systems preferred.Water quality knowledge a plus.Experience with Pentair, Corrigan, Axion, or grocery produce misting equipment is a plus.Strong diagnostic and problem-solving skills.Excellent customer service and communication abilities.Ability to work independently and collaboratively in field environments.Clean driving record; ability to travel by car and air.
Physical Requirements (with or without reasonable accommodation)
Ability to lift up to 50 lbs.Comfortable working in cramped or confined spaces at customer sites.Frequent use of phones and field devices.Ability to travel regularly by car and plane.
Work Conditions
Consistent daily travel for service calls.Frequent overnight travel as needed.Field-based role requiring hands-on technical work in varied environments.
*Reasonable Accommodation is defined as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
Below, you can find our extensive benefits package offered to all full-time employees.
MedicalDentalLife InsuranceLong Term DisabilityVisionShort Term Disability
Other Benefits
Pet Discount Program401(k) Plan with immediately vested employer matchStarting with 4 1⁄2 weeks of time off in first year of employment (inclusive of sick, vacation, personal, holidays)Maternity LeavePaternity LeaveAnnual Bonus PotentialAnnual Merit IncreasesCompany vehicle, shoe stipend, food stipend when traveling
Our FLAVORx Benefit Package is always evolving and growing!
FLAVORx is an Equal Opportunity Employer
As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon receipt of an acceptable drug test, job-related motor vehicle report, as applicable and permissible by law. All qualified applicants who are authorized to work in the United States will receive consideration for employment
Company DescriptionIf you’ve ever had to wrestle with a crying child to get them to take their medicine, only to have them kick, scream, fight, and eventually spit it out anyway, or even if you were once that child yourself, then you know all too well the stress many parents face when their kids are sick. For over 25 years, FLAVORx has been committed to making medicine-time a better experience for kids and parents by letting children choose the taste of their liquid medicine and improving the drugs palatability. Our customers include some of the largest retailers in the U.S., including CVS, Walgreens, and Walmart. In fact, we provide over 45,000 pharmacies across the country with the tools they need to make medicine-time a better experience for the whole family.