Job Summary
The Help Desk Technician Level 1 serves as the primary point of contact for internal employees experiencing technical issues. This role is responsible for providing initial triage, troubleshooting, and resolution for basic hardware, software, network, and peripheral issues. The ideal candidate possesses strong problem-solving skills, excellent communication, and a passion for delivering exceptional customer service.
Key Responsibilities
First-Line Support: Acknowledge, log, and triage incoming IT support requests via ticketing system, email, phone, and walk-ups.Troubleshooting & Resolution: Diagnose and resolve basic technical issues involving Windows 10/11 operating systems, Microsoft 365 applications, printers, Wi-Fi connectivity, and hardware peripherals.Identity & Access Management: Perform basic user account management tasks, including password resets, onboarding/offloading user accounts, multi-factor authentication (MFA) setups, and account unlocking within Active Directory.Conference Room Support: Provide hands-on and remote support for conference room AV setups, specifically troubleshooting and maintaining Microsoft Teams Rooms (MTR) dedicated devices and displays.Workstation & Remote Desktop Support: Assist users with local workstation connectivity and troubleshoot basic access issues within local computer and Remote Desktop (RDP) environments.Hardware Maintenance: Provide basic physical hardware support, including installing desktop equipment and routinely replacing battery backups (UPS units) in office setups.Escalation Management: Document troubleshooting steps clearly within tickets and efficiently escalate unresolved, complex issues to Level 2/3 technicians or systems administrators.Documentation & Inventory: Maintain accurate inventory records for IT hardware and software assets. Create clear, step-by-step user manuals, "How-To" guides, and internal process documentation for routine IT workflows to build out the IT knowledge base.Technical Qualifications & Skills
Required:
Operating Systems: Solid understanding of Windows 10/11 environment diagnostics.Software & Remote Environments: Experience supporting Microsoft 365 suite (Outlook, Teams, Word, Excel, OneDrive) and familiarity connecting to Remote Desktop environments.Hardware & AV: Familiarity with desktop/laptop components, docking stations, network printers, mobile devices, and dedicated Microsoft Teams conference room hardware.Ticketing Systems: Basic familiarity with IT Service Management (ITSM) ticketing workflows (e.g., Jira Service Desk, ServiceNow, Freshservice, or similar).Preferred (Plus):
Basic exposure to Active Directory (AD) users and computers or Microsoft Entra ID.Familiarity with endpoint security agents (antivirus, VPN clients).Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).Soft Skills & Core Competencies
Customer First Mindset: Exceptional patience, empathy, and a positive attitude when dealing with frustrated users.Communication: Ability to translate complex technical jargon into clear, easy-to-understand instructions for non-technical employees.Dependability: Strong time-management skills with the ability to prioritize tickets in a fast-paced environment.Thirst for Learning: A proactive drive to expand technical skills and shadow senior team members.Education & Experience Requirements
Experience: 0–2 years of experience in an IT support, customer service, or call center environment.Education: High School Diploma or equivalent required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.Certifications (Optional/Preferred): CompTIA A+, Network+, or Microsoft Fundamentals certifications are highly desirable.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, and to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Employment Opportunity (“EEO”) Employer.
It has been and will continue to be a fundamental policy of Lucta/FFS not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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Sanitation Associate
Department: Sanitation
Reports To:
Sanitation Supervisor
Summary
Keeps working areas in production departments of industrial establishment in clean and orderly condition by performing the following duties.
Essential Duties and Responsibilities Include the following:
• Arranges boxes, materials, and hand trucks or other industrial equipment in neat and orderly manner.• Cleans lint, dust, oil, and grease from equipment, electrical panels, and other areas as needed.• Clears cobwebs from facility.• Cleans floors with mops and floor scrubbers.• Cleans rooms, hallways, lobbies, break rooms, rest rooms, corridors, stairways, locker rooms, and other work areas.• Washes windows, walls, door panels.• Empties wastebaskets and empties and cleans outside ashtrays.• Transports trash and waste to disposal area.• Replenishes bathroom supplies.• Organizes recycling lanes.• Picks up refuse from plant grounds and maintains area, shovels snow from steps, and salts pathways.• Paints designated areas as needed.• Assists in spill cleanups.• Other duties may be assigned.Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.• Cost Consciousness - Works within approved budget; conserves organizational resources.• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.• Quality - Demonstrates accuracy and thoroughness.• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.• Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.• Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person.• Initiative - Volunteers readily; asks for and offers help when needed.• Innovation - Generates suggestions for improving work.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience - High school diploma or general education degree (GED).• Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.• Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.• Computer Skills - None required.Certificates, Licenses, Registrations Other than High School Diploma or GED Certificate, there are no others required to start.
Other Skills and Abilities None
Other Qualifications None
Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds.
Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is infrequently exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.
Lucta is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon Lucta’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Job Title: Operations Supervisor
Department: Operations
Reports To: Director of Manufacturing
Location: Essex, MD
Job Summary:
The Operations Supervisor will oversee and manage the production processes within Lucta Flavors & Fragrances. This position is responsible for supervising the production team, ensuring efficient operations, safety compliance, and the highest quality standards. The supervisor will also be responsible for material handling, blending operations, safety compliance, and ensuring adherence to company policies. This role requires a hands-on approach to managing daily tasks such as blending, filling, material handling, inventory management, and leading a logistics team. The ideal candidate will have prior leadership experience in operations management, logistics coordination, and team training.
Key Responsibilities:
Blending, Production Operations & Material Handling:
Oversee and monitor all blending operations, ensuring accurate measurements, loading of bulk ingredients, and the efficient operation of blending equipment to maintain high product quality and consistency.Make real-time adjustments to blending machines to optimize performance and prevent over-blending or under-blending, ensuring the desired product specifications are met.Perform regular quality checks on blended products, including visual inspections and sampling to verify consistency, color, texture, and overall product quality.Document all blending processes, ingredient usage, and quality control results in compliance with company policies, ensuring traceability and regulatory adherence.Oversee the handling, storage, and transport of raw materials, ingredients, and finished products, ensuring proper organization and minimal risk of contamination or damage.Manage inventory levels and maintain accurate documentation of material usage, utilizing inventory management systems to track and update stock levels.Monitor material levels, ensuring timely reordering to prevent production delays and maintain continuous workflow.Collaborate with other departments to ensure the efficient flow of materials and products to meet production schedules.Team Supervision, Leadership & Collaboration:
Supervise the team, providing leadership, coaching, and support to achieve production goals and maintain high-quality standards.Lead logistics teams in managing the efficient flow of materials and finished products, ensuring alignment with production demands.Provide training and development to team members, ensuring they understand all operational processes, safety protocols, and quality control standards.Collaborate with the maintenance and production teams to prioritize tasks, resolve issues, and ensure smooth workflow.Conduct performance reviews, set objectives for team members, and facilitate ongoing development opportunities.Facilitate team meetings to discuss production goals, safety concerns, and best practices.Quality Control:
Implement and uphold quality control procedures, ensuring products meet Lucta’s quality standards.Participate in regular audits and collaborate with quality assurance teams to address discrepancies and implement corrective actions.Work Conditions:
The work environment is a busy, often noisy manufacturing plant subject to weather conditions, smells, and fluctuating temperatures.Employees may be exposed to allergens, food powders, and potentially strong odors.The role involves standing for long periods and requires lifting materials and equipment weighing up to 75 lbs.Personal Protective Equipment (PPE) such as gloves, goggles, steel-toed boots, and ear protection is required.Qualifications:
Bachelor's degree At least 4 years of leadership experience in logistics, manufacturing, or operations, with a proven track record of successfully managing teams and meeting production goals.Strong leadership, communication, and organizational skills, with the ability to motivate and train team members.Proven experience in logistics team management, with the ability to manage inventory, coordinate material flows, and ensure timely delivery of production materials.Knowledge of blending, filling, and material handling operations, particularly in food manufacturing, is preferred.Familiarity with food safety regulations and Good Manufacturing Practices (GMP).Ability to handle chemicals and hazardous materials safely.Must be able to lift up to 75 lbs and perform physical tasks for extended periods.Proficiency in inventory management and documentation, with attention to detail.Physical Requirements:
Ability to lift up to 75 pounds.Standing for long periods and performing physical tasks such as bending, lifting, and maneuvering equipment.Ability to work in environments subject to weather conditions, smells, allergens, and dust,We are an Equal Employment Opportunity (“EEO”) Employer.
Lucta is committed to the principles of equal employment and to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is inclusive and equitable, free of harassment, discrimination, or retaliation based upon an individual's age, race (including traits historically associated with race, which includes hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), military status (including status as a uniformed servicemember, a veteran, or dependent of a servicemember), or any other status protected by federal, state, or local laws. Lucta is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.
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