About Us
At Flamme Burger, we pride ourselves on offering an elevated casual dining experience with chef-driven dishes, genuine hospitality, and a vibrant atmosphere. We’re looking for energetic, service-minded individuals to join our team as Guest Experience Team Members—a dynamic position that supports front-of-house operations through hosting, bussing, and food expediting.
Job Summary
As a Guest Experience Team Member, you are a key player in creating a seamless and memorable dining experience for every guest. Your role will rotate between welcoming and seating guests, maintaining clean and organized dining areas, and coordinating the timely delivery of food from the kitchen to the table.
Base / hourly pay with bi-weekly cash tip-out!!! Guest Experience typically works Thursday - Sunday and some holidays.Shifts are split, but if "working doubles" is your vibe...we can figure it out!!11:00a-4:00p, 4:00p-9:00p (Thursday), Noon-8p (Fri & Sat), Noon-8p (Sunday)...are "typical" work schedules.Must be able to lift 40lbs, sweep and roll-up floor rugs at end of the nightKey Responsibilities
Host Duties
Greet all guests warmly and with genuine hospitality
Manage reservations and waitlists
Communicate wait times effectively and manage seating flow
Assist with to-go orders (DoorDash, UberEats, GrubHub) and takeout as needed - - helping ensure these orders are 100% accurate
Busser Duties
Clear, sanitize, and reset tables quickly and efficiently
Refill water glasses and assist servers with guest requests
Maintain cleanliness of the dining room and service areas
Support with restocking glassware, napkins, and silverware
Food Expediter Duties ("Expo")
Serve as the communication link between kitchen and front-of-house
Ensure food is presented properly and delivered to the correct tables
Double-check ticket accuracy and special requests before food leaves the kitchen
Help maintain pace of service during peak hours
Qualifications
Previous restaurant experience preferred but not required
Always smiling and making our guests feel welcome! This is a fun workplace.
Ability to multitask and work calmly under pressure
Excellent communication and teamwork skills
Strong attention to detail and a guest-first attitude
Must be able to stand/walk for extended periods and lift up to 25 lbs
What We Offer
Competitive pay, with "tip out" in cash after each shift!
A supportive and energetic team culture, with a FUN Team!
Opportunities for cross-training and advancement (to server and beyond)
Flexible scheduling
Shift meals and dining discount
Company DescriptionLocally owned with the owner on-site daily to support the team. No politics here; just a happy, fun, hard-working group of individuals that bring the restaurant to life with great food and great service!!Company DescriptionLocally owned with the owner on-site daily to support the team. No politics here; just a happy, fun, hard-working group of individuals that bring the restaurant to life with great food and great service!! Read Less
