Job Overview:
Five Seasons Family Sports Club is seeking a highly motivated and customer-focused Member Service Desk Team Member to join our team. This role is vital in ensuring exceptional service and support for our club members. The ideal candidate will be a friendly and enthusiastic individual who enjoys interacting with members and is passionate about providing a welcoming, helpful, and smooth experience.
Job Description:
Greet members and guests with a friendly and positive attitude, ensuring they feel welcome at all times.Respond in a professional and courteous manner to members and non-membersEnsure that the front lobby is clean and welcoming for our members Accurately answer inquiries from members regarding programming and billing or connect them to the department in questionBook tennis court reservations in person or over the phone Consistently resolve member problem and complaints in an efficient manner, if unable to do so, contact your supervisor or the department in questionRespond to telephone and in-person inquiries regarding billing, club information, and guest concerns in a timely mannerRequirements:
High school diploma, or college degree.First aid, CPR, and additional training may be required.Ability to pass a background checkHigh level of responsibility and accountability.Upbeat, engaging personality.Strong communication, interpersonal, and leadership skills. Read Less