The Assistant Store Manager at Fit2Run is a key hourly leader who supports the Store Manager in driving sales, delivering an exceptional customer experience, and developing the store team.
This role is primarily floor-based and customer-facing, leading by example through selling, coaching, and supporting daily store operations. The Assistant Manager helps ensure the store runs smoothly during their shifts and plays an important role in building a positive, high-performing team environment.
This role is designed as a development pathway to Store Manager, with expectations that the Assistant Manager will be ready to step into a Store Manager role based on performance and business needs.
Key Responsibilities
Sales & Customer Experience
Actively sell on the floor and deliver Fit2Run’s Fit process with every guest
Provide product knowledge, gait analysis, and personalized recommendations
Support team members by modeling strong selling behaviors
Provide in-the-moment coaching to improve conversion and ATV
Assist with resolving customer concerns and escalating when needed
Success Metrics:
Individual and store sales performance
Conversion rate
Average transaction value (ATV)
Customer experience and feedback
Team Support & Coaching
Serve as Leader on Duty (LOD) during assigned shiftsSupport onboarding and training of new team membersReinforce company standards, expectations, and service behaviorsProvide real-time feedback and encouragement to team membersCommunicate team needs and performance observations to the Store ManagerExpectations:
Positive leadership presence on the floor
Consistent support of team development
Strong communication with Store Manager
Store Operations
Execute opening and closing procedures accuratelySupport daily store operations and ensure tasks are completed during shiftsMaintain store cleanliness, organization, and visual standardsAssist with company initiatives, promotions, and product launchesScheduling & Timekeeping Support
Follow posted schedules and support shift coverage as neededAssist with shift adjustments or coverage gaps when directedEnsure accurate clock-in/out and compliance with timekeeping policiesInventory & Merchandising
Assist with inventory tasks including restocking and cycle countsHelp maintain visual merchandising standardsSupport inventory organization and accuracyCommunity Engagement
Participate in Run Club and store events when scheduledSupport in-store events and community initiativesHelp create a welcoming and engaging store environmentEmployee Relations & Culture
Promote a positive, respectful, and inclusive team environmentSupport company policies and proceduresEscalate employee concerns to the Store Manager or HR when appropriateKey Performance Expectations
Deliver strong individual sales performanceSupport achievement of store sales goalsProvide consistent, high-quality customer serviceDemonstrate reliability, accountability, and teamworkFollow company policies, procedures, and timekeeping standardsQualifications
1–3 years of retail or customer service experience (lead or key holder experience preferred)Strong communication and interpersonal skillsAbility to work in a fast-paced, customer-focused environmentWillingness to learn, coach others, and take initiativeFlexible availability including evenings, weekends, and holidaysPassion for running, fitness, or specialty retail preferredPhysical & Work Requirements
Ability to stand and walk for extended periodsAbility to lift up to 40 lbs.Frequent interaction with customers and team membersPrimarily floor-based, active roleFit2Run Expectations
Lead by example through service, energy, and teamworkBe present and engaged with customers and team membersSupport the Store Manager and team in achieving store goalsTake pride in creating a positive store experience for every guest Read LessThe Assistant Store Manager at Fit2Run is a key hourly leader who supports the Store Manager in driving sales, delivering an exceptional customer experience, and developing the store team.
This role is primarily floor-based and customer-facing, leading by example through selling, coaching, and supporting daily store operations. The Assistant Manager helps ensure the store runs smoothly during their shifts and plays an important role in building a positive, high-performing team environment.
This role is designed as a development pathway to Store Manager, with expectations that the Assistant Manager will be ready to step into a Store Manager role based on performance and business needs.
Key Responsibilities
Sales & Customer Experience
Actively sell on the floor and deliver Fit2Run’s Fit process with every guest
Provide product knowledge, gait analysis, and personalized recommendations
Support team members by modeling strong selling behaviors
Provide in-the-moment coaching to improve conversion and ATV
Assist with resolving customer concerns and escalating when needed
Success Metrics:
Individual and store sales performance
Conversion rate
Average transaction value (ATV)
Customer experience and feedback
Team Support & Coaching
Serve as Leader on Duty (LOD) during assigned shiftsSupport onboarding and training of new team membersReinforce company standards, expectations, and service behaviorsProvide real-time feedback and encouragement to team membersCommunicate team needs and performance observations to the Store ManagerExpectations:
Positive leadership presence on the floor
Consistent support of team development
Strong communication with Store Manager
Store Operations
Execute opening and closing procedures accuratelySupport daily store operations and ensure tasks are completed during shiftsMaintain store cleanliness, organization, and visual standardsAssist with company initiatives, promotions, and product launchesScheduling & Timekeeping Support
Follow posted schedules and support shift coverage as neededAssist with shift adjustments or coverage gaps when directedEnsure accurate clock-in/out and compliance with timekeeping policiesInventory & Merchandising
Assist with inventory tasks including restocking and cycle countsHelp maintain visual merchandising standardsSupport inventory organization and accuracyCommunity Engagement
Participate in Run Club and store events when scheduledSupport in-store events and community initiativesHelp create a welcoming and engaging store environmentEmployee Relations & Culture
Promote a positive, respectful, and inclusive team environmentSupport company policies and proceduresEscalate employee concerns to the Store Manager or HR when appropriateKey Performance Expectations
Deliver strong individual sales performanceSupport achievement of store sales goalsProvide consistent, high-quality customer serviceDemonstrate reliability, accountability, and teamworkFollow company policies, procedures, and timekeeping standardsQualifications
1–3 years of retail or customer service experience (lead or key holder experience preferred)Strong communication and interpersonal skillsAbility to work in a fast-paced, customer-focused environmentWillingness to learn, coach others, and take initiativeFlexible availability including evenings, weekends, and holidaysPassion for running, fitness, or specialty retail preferredPhysical & Work Requirements
Ability to stand and walk for extended periodsAbility to lift up to 40 lbs.Frequent interaction with customers and team membersPrimarily floor-based, active roleFit2Run Expectations
Lead by example through service, energy, and teamworkBe present and engaged with customers and team membersSupport the Store Manager and team in achieving store goalsTake pride in creating a positive store experience for every guest Read LessPosition Summary
At Fit2Run, we don’t just hire Retail Sales Associates—we build future leaders.
This role is about more than selling shoes. It’s about understanding people, solving problems, and helping every guest find the right fit for their goals. Whether someone is training for their first 5K, walking for wellness, or chasing a new personal best, you’ll be part of their journey.
Through our one-of-a-kind Fit2Run Fit process, you’ll learn how to assess, educate, and guide customers to the best possible solution. No prior running experience? No problem. We’ll teach you everything you need to know.
Many of our Store Managers, leaders, and corporate team members started right here—as Retail Sales Associates.
What You’ll Do
You’ll spend most of your time on the sales floor connecting with customers, asking the right questions, and delivering an experience that goes beyond a transaction. You’ll learn and apply the Fit2Run Fit process, including gait analysis, product knowledge, and personalized recommendations.
You’ll stay engaged, active, and ready to help—whether that’s supporting a teammate, restocking the floor, or keeping the store looking its best. You’ll be part of a team that celebrates wins, supports each other, and shows up with energy every day.
You’ll also have opportunities to participate in community events, run clubs, and in-store experiences that bring our brand to life.
What Makes This Role Different
At Fit2Run, you’re not just working a job—you’re building skills that grow with you.
You’ll learn how to communicate, sell with purpose, build relationships, and think like a business owner. You’ll be coached in real time and given opportunities to grow into roles like Customer Experience Lead, Assistant Manager, and beyond.
We promote from within whenever possible, and we’re proud that many of our leaders started on the sales floor.
What We’re Looking For
We’re looking for people who are positive, energetic, and genuinely enjoy helping others. You don’t need to be an expert—you just need to be willing to learn, take initiative, and bring a great attitude to every shift.
You should be comfortable in a fast-paced environment, open to feedback and coaching, and excited about being part of a team. Strong communication skills and reliability are key, along with flexibility to work evenings, weekends, and holidays.
What You Can Expect
This is an active, customer-facing role where you’ll be on your feet, moving, engaging, and learning throughout your shift. You’ll gain product knowledge, sales skills, and real-world experience that can grow into a long-term career.
Why Fit2Run
We believe everyone is a runner—and every team member plays a role in that journey.
We are a growing company with stores across multiple states and Puerto Rico, and we’re continuing to expand. That means opportunity—for growth, development, and leadership.
If you want to be part of a team that is high-energy, people-focused, and driven by purpose…this is your place to start.
Fit2Run Expectations
Bring energy.
Be coachable.
Take initiative.
Support your team.
Deliver an experience that makes people want to come back.
Read LessPosition Summary
The Customer Experience Lead (CXL) is an hourly key holder who helps lead the store during assigned shifts and ensures an exceptional customer experience. This role serves as Manager on Duty (MOD) when the Store Manager and Assistant Manager are not present.
The CXL is a floor leader first, focused on delivering Fit2Run’s Fit process, supporting the team in real time, and ensuring smooth store operations throughout their shift.
Key Responsibilities
Sales & Customer Experience
The CXL delivers the Fit2Run Fit process with every guest and leads by example through strong selling behaviors and product knowledge.
They support team members on the floor to improve conversion and average transaction value while helping resolve customer concerns and escalating when needed.
This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Shift Leadership (MOD)
During assigned shifts, the CXL serves as Manager on Duty and is responsible for opening and closing the store following company procedures.
They help direct the flow of the business by delegating tasks, ensuring completion of daily responsibilities, and monitoring floor coverage.
The CXL addresses immediate operational or customer issues and communicates with the leadership team as needed, escalating situations appropriately.
Team Support & Coaching
The CXL provides in-the-moment coaching and support to team members while reinforcing company standards, service expectations, and policies.
They assist with onboarding and training new associates when needed and model professionalism, accountability, and teamwork.
Operations & Store Standards
This role supports daily operations by maintaining store cleanliness, organization, and visual presentation. he CXL executes opening and closing procedures, supports promotions and product launches, and helps ensure the store is operating efficiently during each shift.
Inventory & Merchandising
The CXL assists with restocking merchandise, maintaining visual standards, and supporting inventory organization to ensure product is readily available for customers.
Key Performance Expectations
The Customer Experience Lead is expected to deliver strong individual sales results, provide consistent leadership during assigned shifts, and ensure smooth store operations when acting as Manager on Duty.
This role supports a high level of customer experience and contributes to overall team performance.
Qualifications
Candidates should have at least one year of retail or customer service experience, with prior leadership or key holder experience preferred.
Strong communication and problem-solving skills are essential, along with the ability to lead in a fast-paced, customer-focused environment.
Reliability, accountability, and flexible availability, including evenings, weekends, and holidays, are required.
Physical & Work Requirements
This role requires the ability to stand and walk for extended periods, lift up to 40 pounds, and frequently interact with customers and team members.
The position is primarily active and floor-based.
Fit2Run Expectations
The CXL leads through service, energy, and example while supporting team success and store performance during each shift.
They are expected to follow company policies and escalate concerns appropriately.
Read Less