PURPOSE: The SVP, IT Director is accountable and responsible for the oversight of IT Operations. The primary importance of this role is managing the delivery and support of key business applications. The IT Director will also lead the Vendor Management of standard end user and desktop support, systems infrastructure, and network management lead on a day-to-day basis by a competent 3rd party vendor. The IT Director has responsibility to ensure the IT strategy is carried out to effectively support the Bank’s business strategy, working with the various business lines to ensure technology is meeting the Bank’s current and future needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead the Bank’s efforts to leverage technology to enhance the Customer Banking experience as well as the productivity of Bank staff through better utilization of key / core business applications. Strong Project Management focus with emphasis on creating repeatable patterns of success in the consistent improvement of key / core business applications. Identify and implement IT process and change management process based on ITIL, where applicable, to ensure IT best practices are implemented and maintained for overall IT effectiveness. Overall Vendor Management of competent 3rd party / MSP for the administration of the Bank’s local, wireless, Internet, telephone systems, and all related software programs and hardware. Overall Vendor Management for the delivery of effective desktop support including implementation and maintenance of standard approved applications including, but not limited to the intranet, file sharing system, email, and core processor. Ensures customer centric delivery of IT services performed by IT help desk, performed according to predefined service levels with favorable customer satisfaction. Oversee incident/problem management process and change management process. Lead through internal staff or outsourced team, the effective delivery of application support including administration and maintenance functions of enterprise wide applications. Maintain the IT service catalog, identifying appropriate service levels, and setting expectations within the department or outsourced team and with the business lines. Act as an advocate for change. Keep up to date on emerging technologies and identify areas where Bank could gain efficiencies from emerging technology and innovation. Work with IT team on the availability of Bank systems to support the Bank’s disaster recovery and business continuity strategy. Participate on Bank’s Technology Committee, and other Bank committees as required. Participate in strategic planning, budgeting and make recommendation for information technology projects. Play a positive role in the development and growth of the department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained staff. Assume responsibility for various department functions in absence of staff member(s) or in overload situations. Other duties as assigned. QUALIFICATIONS: Bachelor’s degree (BA) from a four-year college or equivalent education from a technical or trade school; 10 years related experience and/or training; or equivalent combination of education and experience. Basic knowledge of Bank operations and lending products and services; related state and federal laws and regulations, and other Bank operational policies and procedures preferred. Advanced experience, knowledge and training in progressively responsible information technology department operations, management and supervisory activities. Excellent organizational and time management skills with ability to provide leadership, supervision and demonstrated ability in organization and delegation. EFFORT: While performing the duties of the job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 10 pounds. A current driver’s license is required. WORK ENVIRONMENT: Standard 40/50 -hour work week expected, though position may sometimes require early arrival, late departure, and/or Saturday / Sunday hours. Frequent distractions include overhearing coworker conversations, employees working through the area and similar interruptions.
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