Job Title: Field Engineer II Locations: Chicago, IL (Near O'Hare airport) Los Angeles, CA (Downtown) Ashburn, VA Overview: The Field Engineer II is responsible for leading on-site deployment, installation, and maintenance of telecom infrastructure. This role combines advanced technical expertise with hands-on leadership, ensuring efficient service delivery, timely fault resolution, and the continuous development of field engineering standards. Acting as both a technical authority and a mentor, the Field Engineer II plays a key role in driving quality, performance, and innovation across all field operations. Core Responsibilities: Field Operations & Maintenance Deliver first-line maintenance and support for a diverse customer network base. Carry out installation, commissioning, and testing tasks across both project and maintenance environments. Respond to service calls promptly to ensure all Service Level Agreements (SLAs) are consistently achieved. Participate in on-call rotations and provide out-of-hours support as scheduled. Keep the Global Support Desk and management teams informed on intervention progress and on-site developments. Submit all required reports, forms, and documentation accurately and within defined timeframes. Technical Delivery & Leadership Lead troubleshooting activities and resolve complex technical faults, coordinating with Network Operations Centers (NOCs) where needed. Provide on-site guidance, technical leadership, and quality assurance for field engineers. Define and enforce field quality installation standards, ensuring compliance with engineering best practices. Supervise internal teams and external partners to maintain high-quality installation outcomes. Manage and review Risk Assessment Method Statements (RAMS) and ensure site safety compliance. Conduct quality audits, identify non-conformances, and oversee corrective actions and continuous improvement initiatives. Installation & Commissioning Perform installation of metalwork, containment systems, and equipment racks. Handle fibre and copper cabling tasks, including pulling, dressing, labeling, terminations, and continuity testing. Execute electrical connectivity tasks involving both AC (240V) and DC (-48V) systems (excluding power-up prior to certification). Support field commissioning and network activation through advanced testing and diagnostic procedures (OTDR, Ethernet/OSA testing, etc.). Produce detailed, accurate project documentation and maintain all engineering records. Project Ownership & Mentorship Take ownership of assigned projects as the lead engineer, serving as the primary escalation point for technical issues. Collaborate closely with Project Managers, occasionally assisting with basic project management tasks. Deliver hands-on training and coaching to junior engineers through practical lab sessions and on-site mentoring. Conduct Health, Safety, and Environmental (HSE) and Site Visit Safety Assessments (SVSAs) as required. Additional Responsibilities Build and maintain strong working relationships with internal teams, customers, and partners. Ensure all company and industry standards, safety protocols, and engineering procedures are strictly followed. Uphold the highest professional standards and represent the organization with integrity and technical competence. Demonstrate flexibility in adapting to business priorities and operational demands. Undertake additional duties as required to support operational objectives. Skills, Knowledge, and Qualifications Requirements: Extensive experience in constructing telecom infrastructure from design through to delivery, adhering to quality standards. Proven expertise in network commissioning, including complex testing, troubleshooting, and fault diagnosis. Strong mentoring and leadership abilities, with a proactive, solutions-driven mindset. Transmission Systems: PDH, SDH, DWDM, Optical technologies Structured Cabling: Fibre optic and copper installations to industry standards Networking: IP WAN, LAN, and VoIP configurations Testing Protocols: 10/100/1000 Mbps, 10G, 40G, and 100G Support Systems: AC/DC power, TSC, and BMS Vendor Equipment: Ciena, Infinera, Nokia, Juniper, and Cisco platforms Demonstrated ability to manage customer relationships in technical environments. Strong written and verbal communication skills, including report writing and documentation. Highly organized, with the ability to manage workloads and meet strict SLAs. Proficiency in Microsoft Office 365 and general PC literacy. Calm and effective under pressure, capable of influencing and guiding others. Flexible and adaptable approach to changing operational needs. Must hold a full valid driving licence.
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