REQUIRED EXPERIENCE:
Minimum of one (1) year bank Teller experience preferred.Proficient in English, reading, writing, and grammar skillsAnalytical and mathematics skillsCommunication, interpersonal relations and customer service skillsPC skills (including knowledge of job-related software applications)Ability to operate various office machines (i.e., currency counter, combination lock, check encoder, fax machine, passbook validator)Ability to lift 50 pounds of coinVisual and auditory skillsREQUIRED EDUCATION:
High School Diploma or equivalent with at least one year of cash handling experience.RESPONSIBILITIES INCLUDE:
Greets and serves customers in a friendly and courteous manner.Identify, develop, expand, and manage consumer and business account relationships, concentrating efforts on meeting customer needs for financial products.Identify customers with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.Addresses customer questions and concerns; refers to appropriate internal resources for resolution. Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations.Actively participate in ongoing training. Assist with the daily operations of the branch including reporting, ATMs, coin machines and the main cash vault. Assist with preparing cash for shipments.The ability to develop a complete working knowledge of all bank systems required to perform teller transactions and platform duties including the use of a PC and calculator, as required to efficiently perform the job.Process a variety of routine and complex transactions including but not limited to account opening and closing, processing deposits, withdrawals, loan payments and transfers.Position requires flexibility and willingness to travel to other locations/branches within your region and to adapt to schedule changes during the workday to include evenings and Saturdays or Sundays.Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.Maintains awareness of current fraud alerts; identifies fraudulent activity to prevent potential losses.Maintains current knowledge of new products and services.Participates in weekly branch meetings.Completes daily ATM proof, end of day closing procedures.Coordinates specific work tasks with other personnel within the branch office as well as with other Bank departments to ensure the smooth and efficient flow of informationAbides by the current laws and organizational policies and procedures. Promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.Cooperates with, participates in, and supports adherence to all internal policies, procedures, and practices. This requirement is in support of risk management and the overall safety, and soundness of the Bank's compliance with all regulatory requirements.First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Read LessREQUIRED EXPERIENCE BRANCH ADMINISTRATION SPECIALIST I:
Starting salary $52,000 (Negotiable contingent upon experience)
Minimum of 2 years related experience required.Proficient in:Proficient English (speaking, reading, writing, grammar, and mathematics)Proficient interpersonal relations and communicationProficient organizational and project managementDetailed orientedProficient PC skills (including Microsoft Word and ability to learn job-specific software)Proficient working knowledge of bank deposit operationsREQUIRED EDUCATION:
High school diploma (or equivalent) with an emphasis in BusinessWHAT WE OFFER:
Medical benefitsDental benefitsVision benefitsLife insuranceLTD insurancePaid Federal Bank holidaysFlexible spending accountHealth savings account401KPTOGeneral Responsibilities
Responsible for performing various duties to support the Branch Administration function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties:
1. Performs various duties to support the Branch Administration function of which the following are illustrative:
a. Daily Exception Processing of Overdrafts, Stop Payments, and Non-Post items
b. Daily review of various reports
c. Old Overdrafts Processing
d. Calculate and post interest corrections as needed
e. Returned Deposited Items processing (RDIs)
f. Daily File Maintenance review
g. IRS B-Notice Research/Customer Notifications
Positive Pay Processing (Implementation and processing)
i. Check Adjustments
j. DESA Processing (Deposit Escrow Sub-Accounting)
k. Responsible for all Branch check orders, including starter kits, cashier’s checks, over-the-counter checks
l. Returned Mail processing
m. Procedure development
n. Assist with audits as needed
o. Assist with special projects as requested
2. promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
3. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
6. Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.Job Location
All levels
1700 Avenue of the States, Suite 301, Lakewood, NJ
Equipment/Machines
TelephonePC/Computer keyboardPrinterCalculatorFax machineCopy machineScannerFirst Commerce Bank is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Read LessStarting Salary $102,000 - negotiable upon experience
First Commerce Bank is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We will provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce Bank prides itself on maintaining personal communications beginning with the Board of Directors.
Basic Qualifications
Education/Training: High School Diploma or equivalent; education beyond a High School Diploma or equivalent preferred; specialized banking education/training; valid driver's license.
Skill(s): Proficient in English, reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communication, customer service and sales skills; demonstrated leadership, management, and supervisory skills; proficient organizational and project management skills; proficient problem-solving ability; thorough knowledge of the features and benefits of all bank products and services; thorough knowledge of bank operating policies and procedures; knowledge of federal banking regulations; thorough knowledge of branch operations including Teller operations, cash and ATM procedures; proficient PC skills; ability to lift fifty (50) lbs. of coin.
Experience: A minimum of four (4) years' related experience required.
General Responsibilities
Responsible for managing assigned Branch Office (s) in order to meet the financial services needs of customers in the given community market area; implementing strategies to achieve goals developed for the office (S) as part of the Retail Banking Division's annual operating plan; ensuring office compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.
Essential Duties:
Manages assigned Branch Office (s) in order to meet the financial services needs of customers in the given community market area as follows:Leads, organizes, and directs all inside and outside sales, branch functions, and business development activities in order to achieve growth, excellent customer service, and profitability for the Bank.Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.Conducts relationships with customers in a manner that will enhance the overall marketing effort of the Bank.Ensures customer retention as well as growth of the branch and its teamWorks with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled.Ensures that the branch office is properly staffed to meet customer service needs as well as sales objectives.Ensures all customer service personnel are adequately trained with respect to both product knowledge and sales techniques.Motivates and coaches branch team to ensure the successful development and performance of all employees in areas of customer experience, sales goals, and leadership.Establishes specific sales and customer service goals for each sales representative.Ensures all sales and customer service reporting information is provided on a timely basis.Conducts regularly scheduled sales and customer service meetings.Serves as an active member of the office customer service team and is held accountable for sales performance.Makes "outside" sales and customer service calls on present and prospective customers within the office's market area.Ensures that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.Provides for the proper security, maintenance, safety, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.Conducts regular self-audits within branch.Establishes Customer Information Files (CIFs) and opens new accounts with appropriate identification.Reviews all new accounts for accuracy and legitimacy.Prepares outgoing wires.Places stops and holds on accounts as required.Participates in the development and execution of product plans.Establishes/coordinates Remote Capture process for business customers.Ensure timely review of various branch reports for accuracy.Ensures timely submission of required reporting.Actively participates in community organizations and activities in a manner which reflects favorably on the Bank. Implements strategies to achieve goals assigned to the branch office as established in the Retail Banking Division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensures that the office and all personnel adhere to the same.Directly supervises assigned personnel as follows:Assists in the selection of new personnel as appropriate.Makes provisions for the proper orientation and training of new personnel.Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.Organizes, schedules, and distributes work among assigned personnel.Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.Administers personnel policies and procedures as established by Bank policy. Communicates with the VP Regional Manager, other office managers, and appropriate staff personnel in order to integrate goals and activities.Provides periodic reports to the VP Regional Manager and other groups as required throughout the Bank.Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
1700 Avenue of the States
Various outside locations
Equipment/Machines:
TelephoneCalculatorPC/Computer keyboardPrinterFax machineCopy machineScannerAutomobile Read LessStarting Salary: $20/hr. (negotiable dependent upon experience)
REQUIRED EXPERIENCE:
Minimum of one (1) year bank Teller experience preferred. (retail cash handling experience required)Proficient in English, reading, writing, and grammar skillsAnalytical and mathematics skillsCommunication, interpersonal relations and customer service skillsPC skills (including knowledge of job-related software applications)Ability to operate various office machines (i.e., currency counter, combination lock, check encoder, fax machine, passbook validator)Ability to lift 50 pounds of coinVisual and auditory skillsREQUIRED EDUCATION:
High School Diploma or equivalent with at least one year of retail cash handling experience.RESPONSIBILITIES INCLUDE:
Bank teller greets and serves customers in a friendly and courteous manner.Identify, develop, expand, and manage consumer and business account relationships, concentrating efforts on meeting customer needs for financial products.Identify customers with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.Addresses customer questions and concerns; refers to appropriate internal resources for resolution. Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations.Actively participate in ongoing training. Assist with the daily operations of the branch including reporting, ATMs, coin machines and the main cash vault. Assist with preparing cash for shipments.As bank teller has the ability to develop a complete working knowledge of all bank systems required to perform teller transactions and platform duties including the use of a PC and calculator, as required to efficiently perform the job.As bank teller process a variety of routine and complex transactions including but not limited to account opening and closing, processing deposits, withdrawals, loan payments and transfers.Position requires flexibility and willingness to travel to other locations/branches within your region and to adapt to schedule changes during the workday to include evenings and Saturdays or Sundays.Demonstrate knowledge of banking policies and procedures and the ability to apply this knowledge in real situations.Maintains awareness of current fraud alerts; identifies fraudulent activity to prevent potential losses.Maintains current knowledge of new banking products and services.Participates in weekly branch meetings.Completes daily ATM proof, end of day closing procedures.Coordinates specific work tasks with other personnel within the branch office as well as with other Bank departments to ensure the smooth and efficient flow of informationAbides by the current laws and bank organizational policies and procedures. Promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.Cooperates with, participates in, and supports adherence to all internal bank policies, procedures, and practices. This requirement is in support of risk management and the overall safety, and soundness of the Bank's compliance with all regulatory requirements.First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Read LessStarting Salary: $20/hr. (negotiable dependent upon experience)
REQUIRED EXPERIENCE:
Minimum of one (1) year bank Teller experience preferred. (retail cash handling experience required)Proficient in English, reading, writing, and grammar skillsAnalytical and mathematics skillsCommunication, interpersonal relations and customer service skillsPC skills (including knowledge of job-related software applications)Ability to operate various office machines (i.e., currency counter, combination lock, check encoder, fax machine, passbook validator)Ability to lift 50 pounds of coinVisual and auditory skills
REQUIRED EDUCATION:
RESPONSIBILITIES INCLUDE:
Bank teller greets and serves customers in a friendly and courteous manner.Identify, develop, expand, and manage consumer and business account relationships, concentrating efforts on meeting customer needs for financial products.Identify customers with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.Addresses customer questions and concerns; refers to appropriate internal resources for resolution. Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations.Actively participate in ongoing training. Assist with the daily operations of the branch including reporting, ATMs, coin machines and the main cash vault. Assist with preparing cash for shipments.As bank teller has the ability to develop a complete working knowledge of all bank systems required to perform teller transactions and platform duties including the use of a PC and calculator, as required to efficiently perform the job.As bank teller process a variety of routine and complex transactions including but not limited to account opening and closing, processing deposits, withdrawals, loan payments and transfers.Position requires flexibility and willingness to travel to other locations/branches within your region and to adapt to schedule changes during the workday to include evenings and Saturdays or Sundays.Demonstrate knowledge of banking policies and procedures and the ability to apply this knowledge in real situations.Maintains awareness of current fraud alerts; identifies fraudulent activity to prevent potential losses.Maintains current knowledge of new banking products and services.Participates in weekly branch meetings.Completes daily ATM proof, end of day closing procedures.Coordinates specific work tasks with other personnel within the branch office as well as with other Bank departments to ensure the smooth and efficient flow of informationAbides by the current laws and bank organizational policies and procedures. Promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.Cooperates with, participates in, and supports adherence to all internal bank policies, procedures, and practices. This requirement is in support of risk management and the overall safety, and soundness of the Bank's compliance with all regulatory requirements.First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Read LessStarting Salary $60,000 (Negotiable contingent upon experience)
First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
Basic Qualifications
Education/Training: Bachelor’s degree in business administration, Finance, or a related field.
Skill(s): Proficient in English, reading, writing, and grammar skills; proficient analytical, mathematics skills, and accounting skills; proficient communication, interpersonal relations, and customer service skills; proficient PC skills including knowledge of job-related software applications; ability to operate various office machines; demonstrated leadership and supervisory skills.
Experience: A minimum of five (5) years' related experience in banking operations, with at least two (2) years in a managerial role.
General Responsibilities:
The Branch Operations Manager is responsible for overseeing the operations and service functions of the branch, ensuring compliance with security and operational policies. This role requires strong leadership, analytical, and critical thinking skills, along with excellent customer service, communication, and time management abilities. The responsibilities include supervising branch staff, ensuring efficient and accurate banking services, and maintaining compliance with policies. The role also involves acting as a backup to the Branch Manager and being part of the branch's overall management team. Proficiency in banking software and risk management is essential.
Essential Duties
Directly supervises branch staff to ensure efficient and accurate banking services as follows:Ensures that staff are providing complete and accurate debit and credit services to customers.Ensures that all debits and credits, balancing, and operational activities are done efficiently and according to policy; this includes the activities of branch personnel, ATM services, and other banking activities.Ensures that all staff work as part of the customer service team and take advantage of new business referral opportunities, expand existing customer relationships, and enhance customer relationships.Ensures that all staff follow customer service standards.Ensures the coordination of work, i.e., makes certain that the work of the branch is coordinated with other positions in the branch office, with centralized operations personnel, and other Bank departments.Conducts monthly audits and assists the Assistant Branch Manager with other audits and operational duties as needed.Ensures accurate preparation of various reports.Ensures that all staff have an adequate supply of cash to conduct business; maintains the level of cash according to approved cash management policies.Manages and balances vault, cash shipments, reconciliations, and cash transfers.Balances night depository activity and ATM machines.Ensures timely review of various branch reports for accuracyEnsures timely submission of required reporting.Participates in weekly branch meetings.Participates in branch planned meetings.Operates as a backup to the others part of management team. Performs all branch staff duties. (See branch staff Job Descriptions)Participates with the Assistant Branch Manager in establishing specific goals for the branch; implements strategies to achieve these goals.Determines work procedures, prepares work schedules, and expedites workflow.Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that branch staff adhere to the same.Directly supervises assigned personnel as follows:Assists in the selection of new personnel as appropriate.Makes provisions for the proper orientation and training of new personnel; trains new personnel as required.Reviews employee performance throughout the initial probationary period and on a regularly scheduled basis thereafter.Organizes, schedules, and distributes work among assigned personnel.Keeps personnel informed of pertinent policies and procedures affecting the branch office/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.Administers personnel policies and procedures as established by Bank policy.Communicates with the other supervisors, and appropriate staff personnel to integrate activities.Provides timely reporting to appropriate groups or individuals.Communicates effectively with BM, ABM, USM, Regionals, and Back Office.Service Standards
As the BOM, you will be expected to uphold basic service standard as well as our service standards, which emphasize integrity and professionalism in all interactions. You will strive for efficiency and operational excellence in every process, while maintaining a customer-centric approach to guarantee a seamless and positive banking experience. We encourage innovation to enhance service delivery and operational processes. Our work environment fosters teamwork and mutual respect, promoting collaboration and support. You will take accountability for your actions and decisions, ensuring transparency. You will greet customers with a friendly and welcoming energy, making them feel comfortable and uplifted, like friends who look forward to seeing us again. You will balance speed and accuracy, completing tasks briskly without compromising quality. You will eagerly find solutions by understanding problems, considering options, choosing the best solutions, and seeking help when needed. You will follow through on tasks, collaborating with colleagues and staying in communication with customers until situations are resolved. Lastly, you will delight in creating a fun and lighthearted environment, making customers smile and laugh, both within the bank and the communities we serve.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.Job Location
Assigned Branch Office
Equipment/Machines
TelephoneCalculatorCopy machineComputerSorterCurrency counterCheck encoderCombination lockFax machineOffice door locks and security equipmentFirst Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Read LessStarting Salary: $20/hr. (negotiable dependent upon experience)
REQUIRED EXPERIENCE:
Minimum of one (1) year bank Teller experience preferred. (retail cash handling experience required)Proficient in English, reading, writing, and grammar skillsAnalytical and mathematics skillsCommunication, interpersonal relations and customer service skillsPC skills (including knowledge of job-related software applications)Ability to operate various office machines (i.e., currency counter, combination lock, check encoder, fax machine, passbook validator)Ability to lift 50 pounds of coinVisual and auditory skillsREQUIRED EDUCATION:
High School Diploma or equivalent with at least one year of retail cash handling experience.RESPONSIBILITIES INCLUDE:
Bank teller greets and serves customers in a friendly and courteous manner.Identify, develop, expand, and manage consumer and business account relationships, concentrating efforts on meeting customer needs for financial products.Identify customers with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.Addresses customer questions and concerns; refers to appropriate internal resources for resolution. Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations.Actively participate in ongoing training. Assist with the daily operations of the branch including reporting, ATMs, coin machines and the main cash vault. Assist with preparing cash for shipments.As bank teller has the ability to develop a complete working knowledge of all bank systems required to perform teller transactions and platform duties including the use of a PC and calculator, as required to efficiently perform the job.As bank teller process a variety of routine and complex transactions including but not limited to account opening and closing, processing deposits, withdrawals, loan payments and transfers.Position requires flexibility and willingness to travel to other locations/branches within your region and to adapt to schedule changes during the workday to include evenings and Saturdays or Sundays.Demonstrate knowledge of banking policies and procedures and the ability to apply this knowledge in real situations.Maintains awareness of current fraud alerts; identifies fraudulent activity to prevent potential losses.Maintains current knowledge of new banking products and services.Participates in weekly branch meetings.Completes daily ATM proof, end of day closing procedures.Coordinates specific work tasks with other personnel within the branch office as well as with other Bank departments to ensure the smooth and efficient flow of informationAbides by the current laws and bank organizational policies and procedures. Promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.Cooperates with, participates in, and supports adherence to all internal bank policies, procedures, and practices. This requirement is in support of risk management and the overall safety, and soundness of the Bank's compliance with all regulatory requirements.First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Read LessStarting Salary $60,000 (Negotiable contingent upon experience)
First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
Basic Qualifications
Education/Training: Bachelor’s degree in business administration, Finance, or a related field.
Skill(s): Proficient in English, reading, writing, and grammar skills; proficient analytical, mathematics skills, and accounting skills; proficient communication, interpersonal relations, and customer service skills; proficient PC skills including knowledge of job-related software applications; ability to operate various office machines; demonstrated leadership and supervisory skills.
Experience: A minimum of five (5) years' related experience in banking operations, with at least two (2) years in a managerial role.
General Responsibilities:
The Branch Operations Manager is responsible for overseeing the operations and service functions of the branch, ensuring compliance with security and operational policies. This role requires strong leadership, analytical, and critical thinking skills, along with excellent customer service, communication, and time management abilities. The responsibilities include supervising branch staff, ensuring efficient and accurate banking services, and maintaining compliance with policies. The role also involves acting as a backup to the Branch Manager and being part of the branch's overall management team. Proficiency in banking software and risk management is essential.
Essential Duties
Directly supervises branch staff to ensure efficient and accurate banking services as follows:Ensures that staff are providing complete and accurate debit and credit services to customers.Ensures that all debits and credits, balancing, and operational activities are done efficiently and according to policy; this includes the activities of branch personnel, ATM services, and other banking activities.Ensures that all staff work as part of the customer service team and take advantage of new business referral opportunities, expand existing customer relationships, and enhance customer relationships.Ensures that all staff follow customer service standards.Ensures the coordination of work, i.e., makes certain that the work of the branch is coordinated with other positions in the branch office, with centralized operations personnel, and other Bank departments.Conducts monthly audits and assists the Assistant Branch Manager with other audits and operational duties as needed.Ensures accurate preparation of various reports.Ensures that all staff have an adequate supply of cash to conduct business; maintains the level of cash according to approved cash management policies.Manages and balances vault, cash shipments, reconciliations, and cash transfers.Balances night depository activity and ATM machines.Ensures timely review of various branch reports for accuracyEnsures timely submission of required reporting.Participates in weekly branch meetings.Participates in branch planned meetings.Operates as a backup to the others part of management team. Performs all branch staff duties. (See branch staff Job Descriptions)Participates with the Assistant Branch Manager in establishing specific goals for the branch; implements strategies to achieve these goals.Determines work procedures, prepares work schedules, and expedites workflow.Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that branch staff adhere to the same.Directly supervises assigned personnel as follows:Assists in the selection of new personnel as appropriate.Makes provisions for the proper orientation and training of new personnel; trains new personnel as required.Reviews employee performance throughout the initial probationary period and on a regularly scheduled basis thereafter.Organizes, schedules, and distributes work among assigned personnel.Keeps personnel informed of pertinent policies and procedures affecting the branch office/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.Administers personnel policies and procedures as established by Bank policy.Communicates with the other supervisors, and appropriate staff personnel to integrate activities.Provides timely reporting to appropriate groups or individuals.Communicates effectively with BM, ABM, USM, Regionals, and Back Office.Service Standards
As the BOM, you will be expected to uphold basic service standard as well as our service standards, which emphasize integrity and professionalism in all interactions. You will strive for efficiency and operational excellence in every process, while maintaining a customer-centric approach to guarantee a seamless and positive banking experience. We encourage innovation to enhance service delivery and operational processes. Our work environment fosters teamwork and mutual respect, promoting collaboration and support. You will take accountability for your actions and decisions, ensuring transparency. You will greet customers with a friendly and welcoming energy, making them feel comfortable and uplifted, like friends who look forward to seeing us again. You will balance speed and accuracy, completing tasks briskly without compromising quality. You will eagerly find solutions by understanding problems, considering options, choosing the best solutions, and seeking help when needed. You will follow through on tasks, collaborating with colleagues and staying in communication with customers until situations are resolved. Lastly, you will delight in creating a fun and lighthearted environment, making customers smile and laugh, both within the bank and the communities we serve.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.Job Location
Assigned Branch Office
Equipment/Machines
TelephoneCalculatorCopy machineComputerSorterCurrency counterCheck encoderCombination lockFax machineOffice door locks and security equipmentFirst Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Read LessStarting Salary: $55,000 (negotiable dependent upon experience)
REQUIRED EXPERIENCE:
A minimum of three (3) years' related experience requiredThorough knowledge of bank procedures/products/services, teller operations, cash and ATM proceduresProficient PC skills and in English (speaking, writing and reading)Proficient organizational, project management skills, & problem-solving abilityAbility to lift fifty (50) lbs. of coinREQUIRED EDUCATION:
High School Diploma (or equivalent)WE OFFER:
Medical benefitsDental benefitsVision benefitsLife InsuranceLTD InsurancePaid Federal Bank HolidaysFlexible Spending AccountHealth Savings Account401KPTORESPONSIBILITIES:
Responsible for assisting the Branch Manager in managing the Branch Office in order to meet the financial services needs of customers in the given community market area; implementing strategies to achieve goals developed for the office as part of the Retail Banking Division's annual operating plan; ensuring office compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.
Assists in managing all inside and outside sales, branch functions, and business development activities to achieve growth, excellent customer service, and profitability for the Bank.Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.Conducts relationships with customers in a manner that will enhance the overall marketing effort of the Bank.Ensures customer retention as well as growth of the branch and its team.Ensures that the branch office is properly staffed to meet customer service needs as well as sales objectives.Ensures all customer service personnel are adequately trained with respect to both product knowledge and sales techniques.Motivates and coaches branch team to ensure the successful development and performance of all employees in areas of customer experience, sales goals, and leadership.Serves as an active member of the office customer service team and is held accountable for sales performance; generates deposits and loans to increase Bank profitability.Ensures that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.Maintains proper security, maintenance, safety, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.Performs alarm tests.Conducts regular self-audits within branch.Prepares outgoing wires.Places stops and holds on accounts as required.Ensure timely review of various branch reports for accuracy.Ensures timely submission of required reporting.Establishes Customer Information Files (CIFs) and opens new accounts with appropriate identification.Participates and coordinates weekly branch meetings.Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.Participates in branch planned community events.Implements strategies to achieve goals assigned to the branch office as established in the Retail Banking Division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same.Directly supervises assigned personnel as follows:Assists in the selection of new personnel as appropriate.Makes provisions for the proper orientation and training of new personnel.Reviews employee performance throughout the initial probationary period and on a regularly scheduled basis thereafter.Organizes, schedules, and distributes work among assigned personnel.Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.Administers personnel policies and procedures as established by Bank policy.Communicates with the Branch Manager, other office managers, and appropriate staff personnel to integrate goals and activities.Provides periodic reports to the Branch Manager and other groups as required throughout the Bank.First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
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