How will this role impact First Command?
The Brokerage Operations Associate is responsible for servicing Advisors and clients through the processing and support of First Command. The Associate is responsible for capturing data, inputting transactions, evaluating information, identifying inconsistencies / inaccuracies, formulating resolutions, processing in-good-order business, maintaining daily statistics, and communicating with advisors and office staff. The Associate performs these duties within the standards set by the department.
What will the employee do in this role?
* Develop an understanding of the functional and task responsibilities within operations.
* Processing various account update and miscellaneous operations request for managed, brokerage, and direct at fund accounts.
* Fulfill Client and Advisor requests to establish, service and support mutual fund, brokerage, and annuity business, within departmental guidelines for quality and productivity.
* Review incoming client paperwork and collaborate with essential internal and external personnel to resolve items which are not in good order (NIGO).
* Process inbound First Command Advisor and Client requests received via mail, email, cases, fax, and service requests.
* Improve the client and Advisor experience by providing effective and professional written and verbal communication to First Command Advisors and Clients.
* Engage in regular training and professional development while obtaining additional skills to enhance individual growth and cross-departmental functionality.
* This position will involve rotation of job responsibilities for purposes of cross-training and career development.
What Skills/Qualifications Do You Need?
Education
* Bachelor's degree preferred. Equivalent combination of education and relevant work experience will be considered.
* Series 7 & 63 preferred.
Work Experience
* Minimum one year work experience in a business setting. (Required)
* Experience within the Financial Services Industry is preferred
* 4 year college degree accepted in lieu of previous work experience
* Experience working with multiple systems in a dual monitor environment, and basic computer skills
* Attention to detail and a strong commitment to comply with policies, procedures and guideline
Required Knowledge, Skills and Abilities
* Ability to work in a fast-paced environment and successfully meet strict operational deadlines.
* Above average time management and multitasking skills.
* Maintain a high degree of accuracy while meticulously processing each transaction request in a timely manner
* Experience working with multiple systems in a dual monitor environment, and basic computer skills
* Attention to detail and a strong commitment to comply with policies, procedures and guidelines.
* Demonstrate passion for superior customer service, i.e. a client / advisor first mentality with a high level of integrity
* Initiative-taking individual with the ability to work independently or collaboratively with proven results.
* Ability to work mandatory overtime when required.
LI-NC1
#LI-Hybrid
2025 First Command Financial Services, Inc. is the parent company of First Command Brokerage Services, Inc. (Member SIPC, FINRA), First Command Advisory Services, Inc., First Command Insurance Services, Inc. and First Command Bank. Securities products and brokerage services are provided by First Command Brokerage Services, Inc., a broker-dealer. Financial planning and investment advisory services are provided by First Command Advisory Services, Inc., an investment adviser. Insurance products and services are provided by First Command Insurance Services, Inc. Banking products and services are provided by First Command Bank (Member FDIC).
Investment and insurance products are not deposits, are not insured by the FDIC, and may lose value. A financial plan, by itself, cannot assure that retirement or other financial goals will be met.
First Command Financial Services, Inc. and its related entities are not affiliated with, authorized to sell or represent on behalf of or otherwise endorsed by any federal employee benefit program, the U.S. government, the U.S. Armed Forces or any other third-party mentioned on this site.
In the United Kingdom, investment and insurance products and services are offered through First Command Europe Ltd. First Command Europe Ltd. is a wholly owned subsidiary of First Command Financial Services, Inc. and is authorized and regulated by the Financial Conduct Authority. Certain products and services offered in the United States may not be available through First Command Europe Ltd.
SIPC - Securities Investor Protection Corporation
Securities Investor Protection Corporation
Read Less
