SUMMARY:
The position of Project Manager I is a professional individual who reviews project requests and provides services for projects, including but not limited to, planning, execution, and delivery of projects within scope in accordance with the Project Management Office (PMO) Policy. Throughout the lifecycle of each major project, the individual tracks project status, provides reports and manages project teams to mitigate issues and risks.
The Project Manager I acts as an intermediary between the business community and the technical community working with project teams and business associates to collect, clarify, and translate business requirements of projects for the team in order to prioritize and move projects forward.
ESSENTIAL FUNCTIONS:
Leads and Manages Moderate to High-Risk size projects
Collaboration with business partners and lines of business across the company to gain understanding of current processes, pain points and needs, then identify requirements, process improvements, inefficiencies, needs and/or value streams
Verify defined requirements and goals align with corporate strategy as well as corporate initiatives (i.e. Service Excellence) and overall Bank goals
Review and validate scope, goals and objectives of initiatives based on level of complexity, risk, and technology
Interfaces with the Executive Team and Line of Business owners to understand short term and long-term goals/needs of the business
Consults on the delivery of solutions, coordinates and communicates status, issues and resolution plans.
Work closely with stakeholders and project management personnel during the lifecycle of projects.
Works iteratively. Recommends method and procedural changes.
Serves as a key resource on complex and/or critical issues.
Assist work group leaders for conversions and acquisitions as needed. Includes working very closely with other project team members; completing project tasks as assigned; track progress; escalate as required.
Analyzing and evaluating the current business processes, including large and complex amounts of data, identifying areas of improvement, researching solutions.
Researching and reviewing up-to-date business processes and new advancements to make systems more efficient and effective.
Analyzing needs, identifying the clear root cause of process issues.
Clear and effective communication skills. Has the ability to present ideas and findings in meetings or via written communication in a concise manner which can be understood by less technical associates.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Bachelor’s degree in business or related field; or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
3+ years of project management, organization, and team collaboration skills with excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Ability to anticipate risks and devise solutions in the moment
Comfort with ambiguity, frequent change, or unpredictability
Strong team leadership skills; strong knowledge of business objectives; strong analytical skills applied to understanding business functionality and translating them into application requirements
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Ability to adapt quickly to new technologies and changing business requirements
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise &ability to partner with team members to identify course of resolutions
Experience required with Microsoft Office (Outlook, Word, Excel, OneNote)
PREFFERED QUALIFICATIONS:
Experience with Monday.com is a plus
Project management certification or equivalent preferred
Understanding of project management concepts with several years of banking experience preferred
General knowledge of banking operations
Experience in managing IT & Business focused projects
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit, and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Project Manager I is a professional individual who reviews project requests and provides services for projects, including but not limited to, planning, execution, and delivery of projects within scope in accordance with the Project Management Office (PMO) Policy. Throughout the lifecycle of each major project, the individual tracks project status, provides reports and manages project teams to mitigate issues and risks.
The Project Manager I acts as an intermediary between the business community and the technical community working with project teams and business associates to collect, clarify, and translate business requirements of projects for the team in order to prioritize and move projects forward.
ESSENTIAL FUNCTIONS:
Leads and Manages Moderate to High-Risk size projects
Collaboration with business partners and lines of business across the company to gain understanding of current processes, pain points and needs, then identify requirements, process improvements, inefficiencies, needs and/or value streams
Verify defined requirements and goals align with corporate strategy as well as corporate initiatives (i.e. Service Excellence) and overall Bank goals
Review and validate scope, goals and objectives of initiatives based on level of complexity, risk, and technology
Interfaces with the Executive Team and Line of Business owners to understand short term and long-term goals/needs of the business
Consults on the delivery of solutions, coordinates and communicates status, issues and resolution plans.
Work closely with stakeholders and project management personnel during the lifecycle of projects.
Works iteratively. Recommends method and procedural changes.
Serves as a key resource on complex and/or critical issues.
Assist work group leaders for conversions and acquisitions as needed. Includes working very closely with other project team members; completing project tasks as assigned; track progress; escalate as required.
Analyzing and evaluating the current business processes, including large and complex amounts of data, identifying areas of improvement, researching solutions.
Researching and reviewing up-to-date business processes and new advancements to make systems more efficient and effective.
Analyzing needs, identifying the clear root cause of process issues.
Clear and effective communication skills. Has the ability to present ideas and findings in meetings or via written communication in a concise manner which can be understood by less technical associates.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Bachelor’s degree in business or related field; or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
3+ years of project management, organization, and team collaboration skills with excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Ability to anticipate risks and devise solutions in the moment
Comfort with ambiguity, frequent change, or unpredictability
Strong team leadership skills; strong knowledge of business objectives; strong analytical skills applied to understanding business functionality and translating them into application requirements
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Ability to adapt quickly to new technologies and changing business requirements
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise &ability to partner with team members to identify course of resolutions
Experience required with Microsoft Office (Outlook, Word, Excel, OneNote)
PREFFERED QUALIFICATIONS:
Experience with Monday.com is a plus
Project management certification or equivalent preferred
Understanding of project management concepts with several years of banking experience preferred
General knowledge of banking operations
Experience in managing IT & Business focused projects
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit, and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Project Manager I is a professional individual who reviews project requests and provides services for projects, including but not limited to, planning, execution, and delivery of projects within scope in accordance with the Project Management Office (PMO) Policy. Throughout the lifecycle of each major project, the individual tracks project status, provides reports and manages project teams to mitigate issues and risks.
The Project Manager I acts as an intermediary between the business community and the technical community working with project teams and business associates to collect, clarify, and translate business requirements of projects for the team in order to prioritize and move projects forward.
ESSENTIAL FUNCTIONS:
Leads and Manages Moderate to High-Risk size projects
Collaboration with business partners and lines of business across the company to gain understanding of current processes, pain points and needs, then identify requirements, process improvements, inefficiencies, needs and/or value streams
Verify defined requirements and goals align with corporate strategy as well as corporate initiatives (i.e. Service Excellence) and overall Bank goals
Review and validate scope, goals and objectives of initiatives based on level of complexity, risk, and technology
Interfaces with the Executive Team and Line of Business owners to understand short term and long-term goals/needs of the business
Consults on the delivery of solutions, coordinates and communicates status, issues and resolution plans.
Work closely with stakeholders and project management personnel during the lifecycle of projects.
Works iteratively. Recommends method and procedural changes.
Serves as a key resource on complex and/or critical issues.
Assist work group leaders for conversions and acquisitions as needed. Includes working very closely with other project team members; completing project tasks as assigned; track progress; escalate as required.
Analyzing and evaluating the current business processes, including large and complex amounts of data, identifying areas of improvement, researching solutions.
Researching and reviewing up-to-date business processes and new advancements to make systems more efficient and effective.
Analyzing needs, identifying the clear root cause of process issues.
Clear and effective communication skills. Has the ability to present ideas and findings in meetings or via written communication in a concise manner which can be understood by less technical associates.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Bachelor’s degree in business or related field; or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
3+ years of project management, organization, and team collaboration skills with excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Ability to anticipate risks and devise solutions in the moment
Comfort with ambiguity, frequent change, or unpredictability
Strong team leadership skills; strong knowledge of business objectives; strong analytical skills applied to understanding business functionality and translating them into application requirements
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Ability to adapt quickly to new technologies and changing business requirements
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise &ability to partner with team members to identify course of resolutions
Experience required with Microsoft Office (Outlook, Word, Excel, OneNote)
PREFFERED QUALIFICATIONS:
Experience with Monday.com is a plus
Project management certification or equivalent preferred
Understanding of project management concepts with several years of banking experience preferred
General knowledge of banking operations
Experience in managing IT & Business focused projects
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit, and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Project Manager I is a professional individual who reviews project requests and provides services for projects, including but not limited to, planning, execution, and delivery of projects within scope in accordance with the Project Management Office (PMO) Policy. Throughout the lifecycle of each major project, the individual tracks project status, provides reports and manages project teams to mitigate issues and risks.
The Project Manager I acts as an intermediary between the business community and the technical community working with project teams and business associates to collect, clarify, and translate business requirements of projects for the team in order to prioritize and move projects forward.
ESSENTIAL FUNCTIONS:
Leads and Manages Moderate to High-Risk size projects
Collaboration with business partners and lines of business across the company to gain understanding of current processes, pain points and needs, then identify requirements, process improvements, inefficiencies, needs and/or value streams
Verify defined requirements and goals align with corporate strategy as well as corporate initiatives (i.e. Service Excellence) and overall Bank goals
Review and validate scope, goals and objectives of initiatives based on level of complexity, risk, and technology
Interfaces with the Executive Team and Line of Business owners to understand short term and long-term goals/needs of the business
Consults on the delivery of solutions, coordinates and communicates status, issues and resolution plans.
Work closely with stakeholders and project management personnel during the lifecycle of projects.
Works iteratively. Recommends method and procedural changes.
Serves as a key resource on complex and/or critical issues.
Assist work group leaders for conversions and acquisitions as needed. Includes working very closely with other project team members; completing project tasks as assigned; track progress; escalate as required.
Analyzing and evaluating the current business processes, including large and complex amounts of data, identifying areas of improvement, researching solutions.
Researching and reviewing up-to-date business processes and new advancements to make systems more efficient and effective.
Analyzing needs, identifying the clear root cause of process issues.
Clear and effective communication skills. Has the ability to present ideas and findings in meetings or via written communication in a concise manner which can be understood by less technical associates.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Bachelor’s degree in business or related field; or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
3+ years of project management, organization, and team collaboration skills with excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Ability to anticipate risks and devise solutions in the moment
Comfort with ambiguity, frequent change, or unpredictability
Strong team leadership skills; strong knowledge of business objectives; strong analytical skills applied to understanding business functionality and translating them into application requirements
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Ability to adapt quickly to new technologies and changing business requirements
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise &ability to partner with team members to identify course of resolutions
Experience required with Microsoft Office (Outlook, Word, Excel, OneNote)
PREFFERED QUALIFICATIONS:
Experience with Monday.com is a plus
Project management certification or equivalent preferred
Understanding of project management concepts with several years of banking experience preferred
General knowledge of banking operations
Experience in managing IT & Business focused projects
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit, and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Project Manager I is a professional individual who reviews project requests and provides services for projects, including but not limited to, planning, execution, and delivery of projects within scope in accordance with the Project Management Office (PMO) Policy. Throughout the lifecycle of each major project, the individual tracks project status, provides reports and manages project teams to mitigate issues and risks.
The Project Manager I acts as an intermediary between the business community and the technical community working with project teams and business associates to collect, clarify, and translate business requirements of projects for the team in order to prioritize and move projects forward.
ESSENTIAL FUNCTIONS:
Leads and Manages Moderate to High-Risk size projects
Collaboration with business partners and lines of business across the company to gain understanding of current processes, pain points and needs, then identify requirements, process improvements, inefficiencies, needs and/or value streams
Verify defined requirements and goals align with corporate strategy as well as corporate initiatives (i.e. Service Excellence) and overall Bank goals
Review and validate scope, goals and objectives of initiatives based on level of complexity, risk, and technology
Interfaces with the Executive Team and Line of Business owners to understand short term and long-term goals/needs of the business
Consults on the delivery of solutions, coordinates and communicates status, issues and resolution plans.
Work closely with stakeholders and project management personnel during the lifecycle of projects.
Works iteratively. Recommends method and procedural changes.
Serves as a key resource on complex and/or critical issues.
Assist work group leaders for conversions and acquisitions as needed. Includes working very closely with other project team members; completing project tasks as assigned; track progress; escalate as required.
Analyzing and evaluating the current business processes, including large and complex amounts of data, identifying areas of improvement, researching solutions.
Researching and reviewing up-to-date business processes and new advancements to make systems more efficient and effective.
Analyzing needs, identifying the clear root cause of process issues.
Clear and effective communication skills. Has the ability to present ideas and findings in meetings or via written communication in a concise manner which can be understood by less technical associates.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Bachelor’s degree in business or related field; or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
3+ years of project management, organization, and team collaboration skills with excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Ability to anticipate risks and devise solutions in the moment
Comfort with ambiguity, frequent change, or unpredictability
Strong team leadership skills; strong knowledge of business objectives; strong analytical skills applied to understanding business functionality and translating them into application requirements
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Ability to adapt quickly to new technologies and changing business requirements
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise &ability to partner with team members to identify course of resolutions
Experience required with Microsoft Office (Outlook, Word, Excel, OneNote)
PREFFERED QUALIFICATIONS:
Experience with Monday.com is a plus
Project management certification or equivalent preferred
Understanding of project management concepts with several years of banking experience preferred
General knowledge of banking operations
Experience in managing IT & Business focused projects
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit, and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
Schedule: Monday Friday 11am - 8pm, with a rotating Saturday every other week.
ESSENTIAL FUNCTIONS:
Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals. Returns customer phone messages from after hours. Performs account transactions including, but not limited to: payments & transfers. Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting. Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting. Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes. Researches and responds to secure/unsecure customer messages. Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers. Provide, present and promote Service Excellence to all external and internal customers. Completes training as assigned. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries. Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
Schedule: Monday Friday 11am - 8pm, with a rotating Saturday every other week.
ESSENTIAL FUNCTIONS:
Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals. Returns customer phone messages from after hours. Performs account transactions including, but not limited to: payments & transfers. Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting. Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting. Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes. Researches and responds to secure/unsecure customer messages. Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers. Provide, present and promote Service Excellence to all external and internal customers. Completes training as assigned. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries. Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Project Manager I is a professional individual who reviews project requests and provides services for projects, including but not limited to, planning, execution, and delivery of projects within scope in accordance with the Project Management Office (PMO) Policy. Throughout the lifecycle of each major project, the individual tracks project status, provides reports and manages project teams to mitigate issues and risks.
The Project Manager I acts as an intermediary between the business community and the technical community working with project teams and business associates to collect, clarify, and translate business requirements of projects for the team in order to prioritize and move projects forward.
ESSENTIAL FUNCTIONS:
Leads and Manages Moderate to High-Risk size projects
Collaboration with business partners and lines of business across the company to gain understanding of current processes, pain points and needs, then identify requirements, process improvements, inefficiencies, needs and/or value streams
Verify defined requirements and goals align with corporate strategy as well as corporate initiatives (i.e. Service Excellence) and overall Bank goals
Review and validate scope, goals and objectives of initiatives based on level of complexity, risk, and technology
Interfaces with the Executive Team and Line of Business owners to understand short term and long-term goals/needs of the business
Consults on the delivery of solutions, coordinates and communicates status, issues and resolution plans.
Work closely with stakeholders and project management personnel during the lifecycle of projects.
Works iteratively. Recommends method and procedural changes.
Serves as a key resource on complex and/or critical issues.
Assist work group leaders for conversions and acquisitions as needed. Includes working very closely with other project team members; completing project tasks as assigned; track progress; escalate as required.
Analyzing and evaluating the current business processes, including large and complex amounts of data, identifying areas of improvement, researching solutions.
Researching and reviewing up-to-date business processes and new advancements to make systems more efficient and effective.
Analyzing needs, identifying the clear root cause of process issues.
Clear and effective communication skills. Has the ability to present ideas and findings in meetings or via written communication in a concise manner which can be understood by less technical associates.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Bachelor’s degree in business or related field; or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
3+ years of project management, organization, and team collaboration skills with excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Ability to anticipate risks and devise solutions in the moment
Comfort with ambiguity, frequent change, or unpredictability
Strong team leadership skills; strong knowledge of business objectives; strong analytical skills applied to understanding business functionality and translating them into application requirements
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Ability to adapt quickly to new technologies and changing business requirements
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise &ability to partner with team members to identify course of resolutions
Experience required with Microsoft Office (Outlook, Word, Excel, OneNote)
PREFFERED QUALIFICATIONS:
Experience with Monday.com is a plus
Project management certification or equivalent preferred
Understanding of project management concepts with several years of banking experience preferred
General knowledge of banking operations
Experience in managing IT & Business focused projects
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit, and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Project Manager I is a professional individual who reviews project requests and provides services for projects, including but not limited to, planning, execution, and delivery of projects within scope in accordance with the Project Management Office (PMO) Policy. Throughout the lifecycle of each major project, the individual tracks project status, provides reports and manages project teams to mitigate issues and risks.
The Project Manager I acts as an intermediary between the business community and the technical community working with project teams and business associates to collect, clarify, and translate business requirements of projects for the team in order to prioritize and move projects forward.
ESSENTIAL FUNCTIONS:
Leads and Manages Moderate to High-Risk size projects
Collaboration with business partners and lines of business across the company to gain understanding of current processes, pain points and needs, then identify requirements, process improvements, inefficiencies, needs and/or value streams
Verify defined requirements and goals align with corporate strategy as well as corporate initiatives (i.e. Service Excellence) and overall Bank goals
Review and validate scope, goals and objectives of initiatives based on level of complexity, risk, and technology
Interfaces with the Executive Team and Line of Business owners to understand short term and long-term goals/needs of the business
Consults on the delivery of solutions, coordinates and communicates status, issues and resolution plans.
Work closely with stakeholders and project management personnel during the lifecycle of projects.
Works iteratively. Recommends method and procedural changes.
Serves as a key resource on complex and/or critical issues.
Assist work group leaders for conversions and acquisitions as needed. Includes working very closely with other project team members; completing project tasks as assigned; track progress; escalate as required.
Analyzing and evaluating the current business processes, including large and complex amounts of data, identifying areas of improvement, researching solutions.
Researching and reviewing up-to-date business processes and new advancements to make systems more efficient and effective.
Analyzing needs, identifying the clear root cause of process issues.
Clear and effective communication skills. Has the ability to present ideas and findings in meetings or via written communication in a concise manner which can be understood by less technical associates.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.
Performs other duties as required.
GENERAL QUALIFICATIONS:
Bachelor’s degree in business or related field; or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
3+ years of project management, organization, and team collaboration skills with excellent written and verbal communication skills
Excellent facilitation, collaboration, negotiation, and presentation skills
Ability to anticipate risks and devise solutions in the moment
Comfort with ambiguity, frequent change, or unpredictability
Strong team leadership skills; strong knowledge of business objectives; strong analytical skills applied to understanding business functionality and translating them into application requirements
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Ability to adapt quickly to new technologies and changing business requirements
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise &ability to partner with team members to identify course of resolutions
Experience required with Microsoft Office (Outlook, Word, Excel, OneNote)
PREFFERED QUALIFICATIONS:
Experience with Monday.com is a plus
Project management certification or equivalent preferred
Understanding of project management concepts with several years of banking experience preferred
General knowledge of banking operations
Experience in managing IT & Business focused projects
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit, and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUMMARY:
The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information.
Schedule: Monday Friday 11am - 8pm, with a rotating Saturday every other week.
ESSENTIAL FUNCTIONS:
Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals. Returns customer phone messages from after hours. Performs account transactions including, but not limited to: payments & transfers. Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting. Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting. Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes. Researches and responds to secure/unsecure customer messages. Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers. Provide, present and promote Service Excellence to all external and internal customers. Completes training as assigned. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries. Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
