Position Summary
The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, including team leadership, guest satisfaction, financial performance, and brand standards. This role requires a hands-on leader who can manage a fast-paced environment with a significant focus on catering production, delivery execution, and in-store sales growth.
This is a salaried position requiring a commitment of 50–55 hours per week, including evenings, weekends, and peak business periods.
Key Responsibilities
Operations Management
Oversee daily restaurant operations to ensure efficiency, food quality, and cleanliness standards are consistently metManage labor scheduling to support both in-store and high-volume catering demandsEnsure strict adherence to Firehouse Subs procedures, food safety, and sanitation regulationsCatering & Delivery Leadership (Critical Focus Area)
Lead and execute a high-volume catering program, including order planning, production, and on-time deliveryPersonally ensure the success of large catering orders, including early morning prep and coordinationOversee and actively support delivery operations, including driver coordination and delivery logisticsBuild and maintain relationships with local businesses to drive recurring catering revenueEnsure catering orders meet brand standards in presentation, accuracy, and timelinessTrain team members on efficient catering assembly and delivery proceduresMonitor and drive growth in off-premise sales channels (catering, delivery, online orders)Team Leadership & Development
Recruit, hire, train, and retain high-performing team membersProvide coaching and accountability to ensure strong performance and engagementFoster a positive, team-oriented culture focused on service and executionLead by example, particularly during high-volume catering and peak operationsGuest Experience
Ensure exceptional guest service both in-store and during catering/delivery interactionsResolve customer concerns promptly and professionallyMaintain a strong presence on the floor during peak and catering-heavy periodsFinancial Performance
Manage food and labor costs while supporting increased catering productionDrive sales through catering growth and community engagement effortsMonitor inventory and control waste, especially with large catering ordersWork Schedule & Commitment
Salaried positionMust have an active and maintain ServSafe Food Protection Manager certification.Company DescriptionFirehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.
This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety…and hiring the best! Join our team and you’ll become part of a company that’s consistently rated among the best in the field of fast casual restaurants.
As the Assistant Manager, you will:
· Ensure the restaurant is in full compliance with all local, state and federal regulations, health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
· Ensure knowledge, adherence, and enforcement of all Firehouse Subs® Policies and Procedures.
· Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
· Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, inventory, utilities, and sales growth.
· Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
· Partner with the General Manager for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
· Be accountable for the continuous training and development of high performing team members
· Partner with the General Manager to ensure all required programs and training are completed on schedule.
· Must be assertive, professional, and sales oriented to grow and maintain catering clientele.
· Must be able to interpret data to optimize staffing to align with peak and off-peak hours.
· Must have experience with tracking, ordering, and maintaining inventory.
· Represent Firehouse Subs® in a professional, positive manner always.
· Communicate effectively to the General Manager/Owner all the issues that may impact the business.
· Any other duties assigned by the General Manager/Owner.
Job Requirements:
· Must have 5+ years of restaurant management experience with increased responsibility.
· Possess a positive can-do attitude; be ready and willing to manage their team and serve customers, every day with a smile.
· Must be able to multi-task and possess organizational skills.
· Be able to hire, train and motivate a high-performance team.
· Understand and able to manage food and labor costs.
· Must be computer savvy and advanced in Microsoft Office Suite.
· Must have a flexible schedule - able to work, days, evenings, and weekends.
· Must have an active SERV Safe Manager certification.
· Able to lift 50 lbs.
· Budget and forecasting skills required.
· Top notch customer service skills.
** Pay rate is based on experience in the industry, certification(s), inventory, reporting, and analytics.
$16 - $19 per hour
Company DescriptionFirehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.