POSITION OVERVIEW:
The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
PROFITABILITY
Follows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUEST
Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLE
Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONS
Sets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:
Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant Read LessPOSITION OVERVIEW:
The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers, and Shift Coordinators. This position has direct interactions with Guests and members of the field operations team.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greets guests with a smile while receiving orders and processing paymentsPrepares and packages food and drink productsResponsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exteriorMaintains health and safety standards in work areasUnloads and stocks inventory items as neededPrompt and regular attendance on assigned shiftsFollows Firehouse Subs uniform and grooming standards and policiesQUALIFICATIONS AND SKILLS:
Must be at least sixteen (16) years of ageComfortable working in a fast paced environmentAbility to interact in a positive and professional manner with guests and coworkersWillingness to learn all areas of restaurant operations & work multiple stationsAvailable to work evenings, weekends and holidays Read LessPOSITION OVERVIEW:
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
PROFITABILITY
Manages inventory costs and maintains inventory by performing Daily, Weekly and Monthly inventory inspectionsPlaces and receives inventory truck ordersMaintains and regularly monitors a list of all restaurant assetsEnsures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as requiredEnsures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)GUEST
Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facilityPEOPLE
Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONS
Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesEnsures that restaurant upholds operational and brand standards*Performs duties of Hourly Shift Coordinator when necessaryQUALIFICATIONS AND SKILLS:
Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experience, experience in management preferredSome understanding of P&L interpretation and management to influence profitability Read LessPOSITION OVERVIEW:
The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
PROFITABILITY
Follows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUEST
Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLE
Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONS
Sets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:
Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant Read LessPOSITION OVERVIEW:
The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers, and Shift Coordinators. This position has direct interactions with Guests and members of the field operations team.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greets guests with a smile while receiving orders and processing paymentsPrepares and packages food and drink productsResponsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exteriorMaintains health and safety standards in work areasUnloads and stocks inventory items as neededPrompt and regular attendance on assigned shiftsFollows Firehouse Subs uniform and grooming standards and policiesQUALIFICATIONS AND SKILLS:
Must be at least sixteen (16) years of ageComfortable working in a fast paced environmentAbility to interact in a positive and professional manner with guests and coworkersWillingness to learn all areas of restaurant operations & work multiple stationsAvailable to work evenings, weekends and holidays Read LessPosition Overview:
The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant.The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).
Summary of Responsibilities:
Profitability
Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomesReviews key P&L lines to increase profitability for the restaurantDrives sales through proactive guest service, people development & operations managementGuest
Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facilityManages the guest experience through operations and timely response to Guest issuesProblem solves guest feedback systems to determine root-causes and develops action plans to address issuesIdentifies and interacts with the community to engage prospective guest and execute on local marketing initiativesPeople
Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant teamOn-boards new team members by training and guiding them through the certification processInspires the restaurant team by effectively managing individual and team recognition programsProvides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performanceOperations
Manages restaurant labor using optimal Manager staffing and Team Member schedulingEnforces compliance with government regulations, employment laws and policiesEnsures that restaurant upholds operational and brand standards*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary
Qualifications and Skills:
Must be at least eighteen (18) years of ageMust be proficient with Microsft Office and e-mailHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous restaurant management experienceStrong understanding of P&L management & drivers of restaurant profitabilityAbility to prioritize own and others’ work and time to meet deadlines and objectivesDemonstrated leadership skillsDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed for proper functioning of the restaurantPosition Overview:
The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant.The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).
Summary of Responsibilities:
Profitability
Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomesReviews key P&L lines to increase profitability for the restaurantDrives sales through proactive guest service, people development & operations managementGuest
Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facilityManages the guest experience through operations and timely response to Guest issuesProblem solves guest feedback systems to determine root-causes and develops action plans to address issuesIdentifies and interacts with the community to engage prospective guest and execute on local marketing initiativesPeople
Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant teamOn-boards new team members by training and guiding them through the certification processInspires the restaurant team by effectively managing individual and team recognition programsProvides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performanceOperations
Manages restaurant labor using optimal Manager staffing and Team Member schedulingEnforces compliance with government regulations, employment laws and policiesEnsures that restaurant upholds operational and brand standards*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary
Qualifications and Skills:
Must be at least eighteen (18) years of ageMust be proficient with Microsft Office and e-mailHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous restaurant management experienceStrong understanding of P&L management & drivers of restaurant profitabilityAbility to prioritize own and others’ work and time to meet deadlines and objectivesDemonstrated leadership skillsDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed for proper functioning of the restaurantPOSITION OVERVIEW:
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
PROFITABILITY
Manages inventory costs and maintains inventory by performing Daily, Weekly and Monthly inventory inspectionsPlaces and receives inventory truck ordersMaintains and regularly monitors a list of all restaurant assetsEnsures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as requiredEnsures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)GUEST
Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facilityPEOPLE
Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONS
Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesEnsures that restaurant upholds operational and brand standards*Performs duties of Hourly Shift Coordinator when necessaryQUALIFICATIONS AND SKILLS:
Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experience, experience in management preferredSome understanding of P&L interpretation and management to influence profitability Read Less