Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union . Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Are you a dynamic and enthusiastic leader with a passion for serving the community? Currently, we have an immediate opening in our Memphis, TN branch for a Branch Manager (Regional Office Manager) to join our team!
The Manager, Regional Office is responsible for the branch operations of the regional office. They are responsible for leading and developing their team, providing after-hour member support, attaining production goals, and expanding membership while delivering legendary member experience. The Regional Office Manager is also responsible for promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events.
Primary Responsibilities:
Managing all regional office operations. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities.Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels, from traditional phone interactions to in-person conversations to Improve the Financial Lives of Our Fire Family, and ensuring every member, every time, is receiving legendary service across all interactions.Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal. This includes working with the business development team when needed to support this effort.Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses, research, resolutions, or carry out other required duties to support our membership.Effectively managing lending and deposit pipelines. Forecasting and scheduling teams to provide members with adequate coverage each day.Leadership Responsibilities:
Regularly meeting with each team member, managers and FSCs, to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.Providing team members with training, tools, and resources to successfully perform their jobs.Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed. Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.Leading change by identifying opportunities that consistently raise the bar and improve service levels.Assisting the Credit Union with executing the business plan of the organization.Basic Qualifications:
Education: Bachelor’s degree.Minimum of 3 years’ experience as a branch manager or a financial services branch representative.Experience supervising or managing employees.Experience with sales and operations at a financial institution.All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonusFully paid Medical, Dental, and Vision benefits package for employees.Fully paid Life insurance, AD&D, short and long-term disability coverage401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance programPet Insurance4 weeks of PTO annually including 2 ½ days of float time.9 paid holidays plus 2 half days
Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Are you ready to empower firefighters and their families to achieve their financial dreams? If so, this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities. Currently, we have an immediate opening in our Roseville, CA branch for a Financial Service Consultant II (Personal Banker) to join our team!
The Financial Service Consultant II is responsible for establishing new member relationships and interfacing with members to provide a full-service experience.
Typical responsibilities:
Recommend financial products and services to meet members’ short and long-term financial needs.Assist members with completing consumer loan applications.Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), and/or opening new and sub-accounts.Process cash transactions for members, maintain cash drawers, and daily balance of vaults and branch cash.Contribute to a positive and collaborative work environment, supporting your colleagues and fostering a culture of teamwork and continuous improvement.Uphold the credit union’s values and brand reputation by demonstrating professionalism, integrity, and dedication in all member interactions.Basic Qualifications:
Minimum 2 years experience as a personal banker at a credit union or bank settingProven track record of taking initiative, demonstrating a proactive approach to member interactions, and identifying opportunities for improvement.Experience with consumer loan application and processing.Experience with account opening and teller transactions.A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment.Passion for serving the community High School Diploma or GEDAll candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonusFully paid Medical, Dental, and Vision benefits package for employees.Fully paid Life insurance, AD&D, short and long-term disability coverage401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance programPet Insurance3 weeks of PTO annually including 2 ½ days of float time.9 paid holidays plus 2 half days
Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
The position can work out of our offices in Pasadena, CA or Hendersonville, TN.
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Currently, we have an immediate opening for a Client Services Representative to join our Investment Services team! The Client Services Representative is responsible for providing high level administrative support which includes general office administration, phone support, meeting scheduling, assigned projects and provides service support for all investment related products to the Financial Advisor and Program Manager.
Primary Responsibilities:
Handling customer relation issues to assist in both the retention and acquisition of assets under management.Prioritizing client/prospect contacts to maximize sales efforts.Making outbound calls pertaining to warm leads to schedule appointments. This also includes fielding telephone calls, assisting members, and directing visitors.Coordinating all events such as educational and marketing activities to increase awareness of FFCU’s investment services.Updating and ensuring member records/files are accurate and complete in accordance with FINRA and SEC compliance standards.Performing other administrative duties such as handling mail, preparing reports, processing new accounts, and providing support to the tracking of referrals of products and services, etc.Basic Qualifications:
Education: High school diploma or GED.Licenses/Certifications: Series 7, 63, and 65 or 66 licenses; Bondable through CUSO Financial Services, LP.Previous administrative assistance preferably within the financial services industry.All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonusFully paid Medical, Dental, and Vision benefits package for employees.Fully paid Life insurance, AD&D, short and long-term disability coverage401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance programPet Insurance3 weeks of PTO annually including 2 ½ days of float time.9 paid holidays plus 2 half daysFirefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
Read LessThe position can work out of our offices in Pasadena, CA or Hendersonville, TN.
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Currently, we have an immediate opening for a Client Services Representative to join our Investment Services team! The Client Services Representative is responsible for providing high level administrative support which includes general office administration, phone support, meeting scheduling, assigned projects and provides service support for all investment related products to the Financial Advisor and Program Manager.
Primary Responsibilities:
Handling customer relation issues to assist in both the retention and acquisition of assets under management.Prioritizing client/prospect contacts to maximize sales efforts.Making outbound calls pertaining to warm leads to schedule appointments. This also includes fielding telephone calls, assisting members, and directing visitors.Coordinating all events such as educational and marketing activities to increase awareness of FFCU’s investment services.Updating and ensuring member records/files are accurate and complete in accordance with FINRA and SEC compliance standards.Performing other administrative duties such as handling mail, preparing reports, processing new accounts, and providing support to the tracking of referrals of products and services, etc.Basic Qualifications:
Education: High school diploma or GED.Licenses/Certifications: Series 7, 63, and 65 or 66 licenses; Bondable through CUSO Financial Services, LP.Previous administrative assistance preferably within the financial services industry.All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonusFully paid Medical, Dental, and Vision benefits package for employees.Fully paid Life insurance, AD&D, short and long-term disability coverage401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance programPet Insurance3 weeks of PTO annually including 2 ½ days of float time.9 paid holidays plus 2 half daysFirefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
Read LessFull-time in office -Hendersonville, TN
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Are you ready to empower firefighters and their families to achieve their financial dreams? If so, this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities. Currently, we have an immediate opening in our Hendersonville, TN branch for a Financial Service Consultant II (Personal Banker) to join our team!
The Financial Service Consultant II is responsible for establishing new member relationships and interfacing with members to provide a full-service experience.
Typical responsibilities:
Recommend financial products and services to meet members’ short and long-term financial needs.Assist members with completing consumer loan applications.Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), and/or opening new and sub-accounts.Process cash transactions for members, maintain cash drawers, and daily balance of vaults and branch cash.Contribute to a positive and collaborative work environment, supporting your colleagues and fostering a culture of teamwork and continuous improvement.Uphold the credit union’s values and brand reputation by demonstrating professionalism, integrity, and dedication in all member interactions.Basic Qualifications:
Minimum 2 years experience as a personal banker at a credit union or bank settingProven track record of taking initiative, demonstrating a proactive approach to member interactions, and identifying opportunities for improvement.Experience with consumer loan application and processing.Experience with account opening and teller transactions.A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment.Passion for serving the community High School Diploma or GEDAll candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonusFully paid Medical, Dental, and Vision benefits package for employees.Fully paid Life insurance, AD&D, short and long-term disability coverage401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance programPet Insurance3 weeks of PTO annually including 2 ½ days of float time.9 paid holidays plus 2 half days
Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union . Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Are you a dynamic and enthusiastic leader with a passion for serving the community? Currently, we have an immediate opening in our Tempe, AZ branch for a Branch Manager (Regional Office Manager) to join our team!
The Manager, Regional Office is responsible for the branch operations of the regional office. They are responsible for leading and developing their team, providing after-hour member support, attaining production goals, and expanding membership while delivering legendary member experience. The Regional Office Manager is also responsible for promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events.
Primary Responsibilities:
Managing all regional office operations. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities.Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels, from traditional phone interactions to in-person conversations to Improve the Financial Lives of Our Fire Family, and ensuring every member, every time, is receiving legendary service across all interactions.Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal. This includes working with the business development team when needed to support this effort.Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses, research, resolutions, or carry out other required duties to support our membership.Effectively managing lending and deposit pipelines. Forecasting and scheduling teams to provide members with adequate coverage each day.Leadership Responsibilities:
Regularly meeting with each team member, managers and FSCs, to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.Providing team members with training, tools, and resources to successfully perform their jobs.Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed. Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.Leading change by identifying opportunities that consistently raise the bar and improve service levels.Assisting the Credit Union with executing the business plan of the organization.Basic Qualifications:
Education: Bachelor’s degree.Minimum of 3 years’ experience as a branch manager or a financial services branch representative.Experience supervising or managing employees.Experience with sales and operations at a financial institution.All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonusFully paid Medical, Dental, and Vision benefits package for employees.Fully paid Life insurance, AD&D, short and long-term disability coverage401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance programPet Insurance4 weeks of PTO annually including 2 ½ days of float time.9 paid holidays plus 2 half days
Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.
