Job Title: ISP Technician II
Division: FiOptix Inc
FSLA Status: Non-Exempt
Reports To: Project Manager
Job Summary: This position is responsible for the maintenance and installation of new and existing cables.
Essential Duties and Responsibilities:
Install and repair fiber optic cableInstall connectors and attachments as needed to NEC and local building codesInstall EMT and PVC boxes and terminalsMonitor and update work orders Load, transport, and unload tools, materials, and equipment in a safe mannerComplete all required Company documentation Other duties as assignedQualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience:
Six months wireline construction experienceAbility to read and interpret blueprints and building plansTechnical Skills:
Computer and Microsoft Office proficiency Ability to operate hand and power toolsSoft Skills:
Ability to read, comprehend, and carry out instructionsAbility to work independently with minimal supervision Ability to multi-task and work in a fast-paced environment under tight deadlines Ability to detect errors, determine causes, and make corrections as appropriatePhysical Requirements:
Must be able to pass pre-employment screening that includes background and drug testingMust have a valid driver’s license and a driving record that meets Company requirementsMust be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat and lift 80 lbs.; includes body weight, equipment, tools and boxesAbility to stand for long periods of time on varied surfacesAbility to climb and work at elevations up to 40 feetAbility to work in confined spaces May be required to work long and unpredictable hoursDisclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Job Title: Quality Control Inspector
Division: FiOptix Inc
FSLA Status: Non-Exempt
Reports To: Project Manager
Job Summary: This position is responsible for identifying and escalating quality deficiencies to support the completion of assigned work.
Essential Duties and Responsibilities:
Perform real time inspections evaluating safety, compliance standards, appearance, and customer experience Schedule and complete a final inspection of work prior to customer walkthrough Complete and submit timely and accurate quality control reports into the appropriate database Develop and maintain relationships with the quality control counterparts of our customersRespond appropriately to customer complaints and inquiries and escalate matters as required Execute target amount of job safety observations Identify areas of improvement to enhance quality and escalate recommendations to management Complete all required Company documentation Other duties as assignedQualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience:
One-year telecommunications quality control experience One-year underground construction, aerial construction, and/or multi dwelling unit (MDU) experience Knowledge of highway traffic control standardsTechnical Skills:
Computer and Microsoft Office proficiencyAbility to use a wireless tabletProven knowledge of utility depths and placementProven ability to read and interpret design printsSoft Skills:
Highly organized and detail orientated Strong verbal and written communication skills Ability to work independently and as a member of various teamsAbility to multi-task and work in a fast-paced environment under tight deadlines Ability to lead, teach, and train other employeesPhysical Requirements:
Must be able to pass pre-employment screening that includes background and drug testingMust have a valid driver’s license and a driving record that meets Company requirementsMust be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat and lift up to 50 lbs.Ability to stand for long periods of time on varied surfacesAbility to work outdoors in all types of weatherMay be required to work long and unpredictable hours Ability to travel up to 100% of the time, including short notice travel. Travel includes local site travel or national travel depending on business needs.Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations
Read LessJob Title: Technician
Division: FiOptix Inc
FSLA Status: Non-Exempt
Reports To: Operations Manager
Job Summary: This position is responsible for the installation or replacement of cable/fiber TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.
Essential Duties and Responsibilities:
Install, maintain, and repair cable/fiber TV, voice, and internet systems; including internal and external wiring Test newly installed or relocated cables/fiber according to Company and customer specificationsTroubleshoot issues with the network communicationRepair related cable and fiber poles and towers Install cable and fiber support structures, including but not limited to cable racks, j-hooks, and innerduct Collaborate with internal customer service to ensure work orders are handled correctly and timely Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management Provide education to subscribers on the use of equipment and servicesClose out work orders accurately and timely with the proper task and/or billing codes Adhere to safety protocols set forth by the Company, including the use of personal protective equipment (PPE) as requiredSafely operate and maintain Company and customer issued tools, equipment, and vehicles Perform regular vehicle and tool inspections Other duties as assignedQualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience:
One-year professional cable technician experience One-year customer service experience Ability to utilize small hand tools and various power toolsTechnical Skills:
Ability to install complex television and internet equipment Ability to utilize mobile test equipment Knowledge of CATV/fiber installation quality standards and requirements Ability to identify, troubleshoot, and resolve customer-initiated service and installation issuesSoft Skills:
Ability to read, comprehend, and carry out instructions Ability to work independently with minimal supervision Strong verbal communication and interpersonal skills Superior customer service focus Strong time management skillsPhysical Requirements:
Must be able to pass pre-employment screening that includes background and drug testingMust have a valid driver’s license and a driving record that meets Company requirementsMust be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs. Ability to work outdoors in various weather conditions Ability to work in confined spaces Ability to climb and carry a 28-foot ladder and work at heights Ability to stand for long periods of time on varied surfaces Ability to work long and unpredictable hoursDisclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
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