In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Key Holder
Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.
Responsibilities:
Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employeesSupports the Store manager with coaching, developing and conflict resolution within the entire teamObserves and provides feedback to support members of staff in a culture of 360-degree communication.Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.Supports marketing events and stories through in store promotion, clientele emails, and community outreach.Prepares reports by collecting, analyzing and summarizing informationEnsures availability of merchandise and services by maintaining inventories.Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.Protects employees and customers by providing a safe and clean store environment.Manage customer service and selling to drive a performance culture.Supports store operations by enforcing company programs, initiatives, policies and procedures.Regularly and consistently abides by Time & Attendance policies and all policies and procedures included withinRegularly and consistently abides by the Code of Ethics and Standards of Conduct and all policies included withinOther duties as assigned.Qualifications:
Exceptional selling skills, customer service, and clienteleMinimum of one year in a leadership roleExperience using data to make informed decisionsPeople development and growth experienceFriendly and outgoing; service mentalityStrong written and verbal communication skillsPC based computer skills; with Word and Excel Ability to work weekends, holidays and evenings.Must have high school diploma or equivalent.Must be 18+ yrs oldRequirements:
Able to lift and carry 30 poundsAble to reach overheadAble to pull clothing and luggage from shelvesAble to bend, kneel, or stoopMust be able to stand for long periods of timeSampling of Total Rewards Program:
Compensation type: hourly Compensation:Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Read Less ABOUT FILSON
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don't work in silos but rely on open collaboration. It's a jackknife mentality – the ability to accomplish more than what's asked of you – that defines our culture of versatility and perseverance. Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We're the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction.
ABOUT THE ROLEThe Lifecycle Marketing Manager is responsible for owning and optimizing Filson's email and SMS marketing program, driving customer engagement, retention, and revenue growth through strategic lifecycle marketing initiatives. This role is both strategic and hands-on, leading the end-to-end execution of CRM campaigns in Klaviyo from campaign planning and audience segmentation to automation, deployment, testing, and performance reporting.
The ideal candidate is a builder who thrives in a fast-paced, collaborative environment and enjoys balancing strategy with execution. Working cross-functionally with Merchandising, Planning, Creative, Content, Product, and Analytics teams, this role ensures all customer communications are timely, on-brand, data-driven, and aligned with key business priorities. The Lifecycle Marketing Manager will also support broader marketing initiatives as needed, contributing to the success of integrated campaigns across multiple channels.
RESPONSIBILITIESOwn the end-to-end execution of Filson's email and SMS marketing program using Klaviyo, including campaign planning, audience segmentation, automation, deployment, and optimization.Develop and manage the email and SMS marketing calendar in partnership with Merchandising, Planning, and Marketing teams to support product launches, promotions, seasonal campaigns, and business priorities.Build, maintain, and optimize lifecycle marketing automations including welcome series, abandoned cart, browse abandonment, post-purchase, win-back, loyalty, replenishment, and other customer journey programs.Create and refine customer segmentation strategies to deliver personalized communications that improve engagement, retention, and customer lifetime value.Manage subscriber acquisition, list health, deliverability, suppression strategies, and compliance with applicable regulations including CAN-SPAM, TCPA, and GDPR where applicable.Continuously optimize campaign performance through A/B testing of subject lines, messaging, creative, offers, timing, and audience segmentation.Monitor and analyze key CRM performance metrics including revenue attribution, conversion rates, engagement, deliverability, subscriber growth, and overall program health.Prepare regular reporting and performance insights, providing recommendations to improve campaign effectiveness and business results.Partner closely with Creative and Content teams to develop compelling customer communications that align with Filson's brand standards and seasonal marketing initiatives.Collaborate with Product and Analytics teams to ensure accurate campaign tracking, tagging, data integrity, and measurement across CRM platforms.Coordinate with Merchandising and Planning teams to align customer communications with inventory availability, product priorities, and promotional strategies.Support broader marketing initiatives as needed, including briefing creative assets aligned with CRM campaigns and assisting with paid media operations alongside agency partners.Stay current on CRM best practices, lifecycle marketing trends, platform capabilities, and emerging technologies to continuously improve program performance.QUALIFICATIONSBachelor's degree in Marketing, Business, Communications, or a related field; equivalent professional experience may be considered.5-8 years of progressive marketing experience with significant hands-on ownership of email and SMS lifecycle marketing programs.Demonstrated experience managing CRM platforms, preferably Klaviyo; experience with comparable email service providers (ESPs) or marketing automation platforms may be considered.Proven success building, executing, and optimizing lifecycle marketing campaigns, customer segmentation strategies, and automated customer journeys that drive measurable business results.Working knowledge of CRM best practices, customer lifecycle marketing, email deliverability, audience segmentation, marketing automation, and performance measurement.Experience interpreting marketing performance data and translating insights into actionable recommendations.Strong attention to detail coupled with analytical and problem-solving skills.Excellent project management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.Strong cross-functional communication and collaboration skills with the ability to influence stakeholders across multiple departments.Proficient knowledge of Microsoft Office, particularly Excel and PowerPoint.Experience working in retail, e-commerce, consumer products, or direct-to-consumer (DTC) businesses is preferred.Experience with Google Analytics, reporting dashboards, or business intelligence tools is a plus.Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Salary range:$100,000—$130,000 USD Read LessIn 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Key Holder
Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.
Responsibilities:
Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employeesSupports the Store manager with coaching, developing and conflict resolution within the entire teamObserves and provides feedback to support members of staff in a culture of 360-degree communication.Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.Supports marketing events and stories through in store promotion, clientele emails, and community outreach.Prepares reports by collecting, analyzing, and summarizing informationEnsures availability of merchandise and services by maintaining inventories.Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.Protects employees and customers by providing a safe and clean store environment.Manage customer service and selling to drive a performance culture.Supports store operations by enforcing company programs, initiatives, policies and procedures.Regularly and consistently abides by Time & Attendance policies and all policies and procedures included withinRegularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included withinOther duties as assigned.Qualifications:
Exceptional selling skills, customer service, and clienteleMinimum of one year in a leadership roleExperience using data to make informed decisionsPeople development and growth experienceFriendly and outgoing; service mentalityStrong written and verbal communication skillsPC based computer skills; with Word and Excel Ability to work weekends, holidays, and evenings.Must have high school diploma or equivalent.Must be 18+ yrs. oldRequirements:
Able to lift and carry 30 pounds, as neededAble to reach overhead, as neededAble to pull clothing and luggage from shelvesAble to bend, kneel, or stoopMust be able to stand for long periods of timeSampling of Total Rewards Program:
Compensation type: hourly Compensation:Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Read LessIn 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Key Holder
Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.
Responsibilities:
Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employeesSupports the Store manager with coaching, developing and conflict resolution within the entire teamObserves and provides feedback to support members of staff in a culture of 360-degree communication.Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.Supports marketing events and stories through in store promotion, clientele emails, and community outreach.Prepares reports by collecting, analyzing, and summarizing informationEnsures availability of merchandise and services by maintaining inventories.Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.Protects employees and customers by providing a safe and clean store environment.Manage customer service and selling to drive a performance culture.Supports store operations by enforcing company programs, initiatives, policies and procedures.Regularly and consistently abides by Time & Attendance policies and all policies and procedures included withinRegularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included withinOther duties as assigned.Qualifications:
Exceptional selling skills, customer service, and clienteleMinimum of one year in a leadership roleExperience using data to make informed decisionsPeople development and growth experienceFriendly and outgoing; service mentalityStrong written and verbal communication skillsPC based computer skills; with Word and Excel Ability to work weekends, holidays, and evenings.Must have high school diploma or equivalent.Must be 18+ yrs. oldRequirements:
Able to lift and carry 30 pounds, as neededAble to reach overhead, as neededAble to pull clothing and luggage from shelvesAble to bend, kneel, or stoopMust be able to stand for long periods of timeSampling of Total Rewards Program:
Compensation type: hourly Compensation:Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Read LessIn 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Key Holder
Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.
Responsibilities:
Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employeesSupports the Store manager with coaching, developing and conflict resolution within the entire teamObserves and provides feedback to support members of staff in a culture of 360-degree communication.Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.Supports marketing events and stories through in store promotion, clientele emails, and community outreach.Prepares reports by collecting, analyzing, and summarizing informationEnsures availability of merchandise and services by maintaining inventories.Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.Protects employees and customers by providing a safe and clean store environment.Manage customer service and selling to drive a performance culture.Supports store operations by enforcing company programs, initiatives, policies and procedures.Regularly and consistently abides by Time & Attendance policies and all policies and procedures included withinRegularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included withinOther duties as assigned.Qualifications:
Exceptional selling skills, customer service, and clienteleMinimum of one year in a leadership roleExperience using data to make informed decisionsPeople development and growth experienceFriendly and outgoing; service mentalityStrong written and verbal communication skillsPC based computer skills; with Word and Excel Ability to work weekends, holidays, and evenings.Must have high school diploma or equivalent.Must be 18+ yrs. oldRequirements:
Able to lift and carry 30 pounds, as neededAble to reach overhead, as neededAble to pull clothing and luggage from shelvesAble to bend, kneel, or stoopMust be able to stand for long periods of timeSampling of Total Rewards Program:
Compensation type: hourly Compensation:Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Salary range:$21.25—$23.50 USD Read LessIn 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Retail Sales Associate
The Sales Associate is responsible for supporting the Team through personal selling achievements and the store's day-to-day operations, as well as helping market Filson's high-quality products by upholding strong visual merchandising requirements. The Filson brand is built on a reputation of excellent product quality, performance and associate knowledge, and this position serves to provide exceptional customer service and team empowerment.
Responsibilities:
Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. Supports marketing events and stories through in store promotion, clientele emails, and community outreach.Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.Protects employees and customers by providing a safe and clean store environment.Supports store operations by enforcing company programs, initiatives, policies and procedures.Regularly and consistently abides by Time & Attendance policies and all policies and procedures included withinRegularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included withinOther duties as assigned.Qualifications:
Must have high school diploma or equivalent.Experience in customer service environment.Friendly and outgoing; service mentality.Strong communication, both verbal and written skills.Committed to superior service. Energetic, dependable and a team player. Merchandising and visual sales floor skills.Motivated and results driven.Ability to work weekends, holidays, and evenings.Basic math skills, register experience is a plus. Must be 18+ years oldRequirements
Able to stand for 8 hoursAble to lift and carry 30 poundsAble to reach overheadAble to pull clothing and luggage from shelvesAble to bend, kneel, or stoopSampling of Total Rewards Program:
Compensation type: hourly Compensation:Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Read LessIn 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Retail Sales Associate
The Sales Associate is responsible for supporting the Team through personal selling achievements and the store's day-to-day operations, as well as helping market Filson's high-quality products by upholding strong visual merchandising requirements. The Filson brand is built on a reputation of excellent product quality, performance and associate knowledge, and this position serves to provide exceptional customer service and team empowerment.
Responsibilities:
Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. Supports marketing events and stories through in store promotion, clientele emails, and community outreach.Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.Protects employees and customers by providing a safe and clean store environment.Supports store operations by enforcing company programs, initiatives, policies and procedures.Regularly and consistently abides by Time & Attendance policies and all policies and procedures included withinRegularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included withinOther duties as assigned.Qualifications:
Must have high school diploma or equivalent.Experience in customer service environment.Friendly and outgoing; service mentality.Strong communication, both verbal and written skills.Committed to superior service. Energetic, dependable and a team player. Merchandising and visual sales floor skills.Motivated and results driven.Ability to work weekends, holidays, and evenings.Basic math skills, register experience is a plus. Must be 18+ years oldRequirements
Able to stand for 8 hoursAble to lift and carry 30 poundsAble to reach overheadAble to pull clothing and luggage from shelvesAble to bend, kneel, or stoopSampling of Total Rewards Program:
Compensation type: hourly Compensation:Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Read LessABOUT FILSON
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don't work in silos but rely on open collaboration. It's a jackknife mentality – the ability to accomplish more than what's asked of you – that defines our culture of versatility and perseverance.
Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We're the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction. Founded in 1897, Filson builds uncompromising products for people who demand authenticity, durability, and purpose. We are a heritage brand—not frozen in time—but continuously evolving through modern design, materials, and technology.
ABOUT THE ROLE
We are seeking a highly creative, technically fluent Designer to support and drive design across apparel, luggage, bags, and accessories. This role blends deep respect for heritage with a modern, AI-enabled design process—supporting cross-functional teams with fast, expressive visual storytelling and disciplined, production-ready execution.
This designer understands design history, manufacturing reality, and modern tools—and can move fluidly between all three.
RESPONSIBILITIES
Design and develop apparel, bags, luggage, and accessories from concept through productionUse AI tools fluently to generate, iterate, and refine design concepts, illustrations, and visual narrativesSupport cross-functional categories with AI-driven sketches, renderings, and concept visuals to accelerate alignment and decision-makingManage styles within PLM, including creation and ongoing updates of tech packs, BOMs, measurements, and construction detailsPartner closely with Product Development to ensure designs are executable—supporting PD with informed decisions around washes, finishes, materials, and construction techniquesDemonstrate strong understanding of garment and soft goods construction, including stitch types, seam finishes, reinforcements, and durability requirementsConfidently toggle between performance-driven materials (technical synthetics, coatings, laminations) and classic heritage materials (natural fibers, waxed fabrics, leathers, twills, wools)Drive research & development in bags, luggage, and accessories—materials, hardware, finishes, and functional innovationSpeak fluent "factory talk"—able to collaborate directly with manufacturers and problem-solve within real production constraintsDesign with sensitivity to manufacturing parameters, lead times, efficiency, and quality standardsMaintain awareness of cost and margin targets, balancing product integrity with commercial viabilityApproach design with a franchise mindset, building cohesive product families that scale across seasons and categoriesStay deeply engaged in the market, fashion history, and cultural context—translating insights into relevant, durable productModernize Filson's heritage with thoughtful, restrained, and functional design solutionsQUALIFICATIONS
5+ years of design experience in apparel and/or accessories (bags and luggage experience strongly preferred)Demonstrated proficiency with AI tools for ideation, illustration, and concept developmentStrong technical foundation in materials, washes, finishes, and constructionDeep knowledge of fabric development, silhouettes, and form informed by fashion and design history (both apparel and bags)Advanced skills in Adobe Creative Suite, with strength in Illustrator, Photoshop, and InDesignExperience managing styles and workflows within PLM systemsProven ability to work within manufacturing, cost, and margin constraintsStrong visual storytelling and communication skillsCollaborative, pragmatic, and solutions-orientedPassion for heritage brands, outdoor culture, and product with purposeCapable at hand renderings for quick concept reviewsWhat Success Looks Like
Concepts are inspiring but grounded- designed to be made, not just admiredProduct Development and factories trust the designer's fluency and clarityDesign intent survives the journey from sketch to factory floorBags, luggage, and accessories show clear evolution in function, quality, and relevanceFilson's heritage feels modern, disciplined, and credible—not nostalgicNote: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Salary range:$95,000—$128,000 USD Read LessABOUT FILSON
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don't work in silos but rely on open collaboration. It's a jackknife mentality – the ability to accomplish more than what's asked of you – that defines our culture of versatility and perseverance. Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We're the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction.
ABOUT THE ROLE
The IT Support Technician provides timely technical assistance to Filson's corporate, manufacturing, logistics, and retail teams. This role focuses on diagnosing and resolving issues related to endpoint hardware, software, networks, and related systems to minimize downtime and ensure smooth day-to-day technology operations.
In this role, you will provide Tier 1–2 technical support while delivering exceptional customer service in a fast-paced environment. You will work closely with internal teams to troubleshoot issues, support system deployments, and maintain reliable technology tools that enable employees across the organization to do their best work.
RESPONSIBILITIES
Respond to technical support requests via phone, email, ticketing systems, chat, or in person, providing step-by-step troubleshooting and resolution. Diagnose hardware, software, network, and mobile device issues using remote support tools and troubleshooting methodologies. Install, configure, and maintain computer systems, operating systems (Windows and macOS), applications, and peripherals. Escalate complex issues to senior IT staff or engineering teams as needed. Document support interactions, resolutions, and processes within the knowledge base and ticketing systems. Create and maintain user documentation, FAQs, and training materials. Support end users by providing guidance on technology best practices and self-service tools. Assist with system deployments, hardware setups, and technology migrations across corporate and operational environments. Monitor system performance and assist with asset tracking and device inventory. Collaborate with cross-functional teams to identify root causes and improve IT support processes. Stay current on system updates, security patches, and emerging technologies.QUALIFICATIONS
High school diploma or equivalent required; bachelor's degree in Information Technology, Computer Science, or a related field preferred. 3–5 years of experience in technical support, help desk, or a customer-facing IT support role. Working knowledge of Microsoft Office 365, Windows and macOS troubleshooting, mobile device management (Microsoft Intune), and basic networking concepts (LAN/WAN, TCP/IP, DHCP). Experience using ticketing systems such as Zendesk or Jira and remote support tools. Familiarity with endpoint device setup, system configuration, and user account management. Basic scripting knowledge (PowerShell, Python, or similar) or database concepts is a plus. Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are strongly valued. Strong attention to detail coupled with analytical and problem-solving skills. Excellent communication skills with the ability to explain technical concepts to non-technical users. Proficient knowledge of Microsoft Office.PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met of any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform those essential functions.
While performing the duties of this job, the employee is required to:
Regularly sit and stand Use hands, fingers, and arms to use computers and other office equipment Use hands, fingers, and arms to lift, squeeze, pinch, or grab equipment and supplies Reach up, across, or down to retrieve equipment and technology devices See, talk, and hear Occasionally move or lift equipment or devices up to 20 poundsNote: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
Salary range:$85,000—$100,000 USD Read Less