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Fifth Third Bank N.A.
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  • Make banking a Fifth Third better We connect great people to great opp... Read More
    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Position not available for immigration sponsorship. GENERAL FUNCTION Responsible for establishing and maintaining Bancorp accounting policies and procedures, monitoring emerging accounting issues, and standards and bank regulations, interpreting and overseeing the implementation of newly issued accounting standards and regulatory requirements that impact external financial reporting, formally communicating significant policy or procedural changes across the Bancorp, consulting with Affiliate, centralized and LOB finance teams on technical accounting and regulatory topics, as well as representing Accounting Risk/External Reporting on various Bancorp accounting/finance/regulatory reporting initiatives and special projects. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for the development and maintenance of Bancorp accounting policies and procedures. Ensure that Bancorp accounting policies and procedures are developed, maintained and updated in accordance with GAAP. Ensure that policies and procedures are properly documented and maintained in a clear and concise manner. Ensure that policy/procedural changes are clearly communicated to appropriate areas of the Bancorp on a proactive and timely basis. Responsible for monitoring new and evolving guidance from the FASB, FRB, FDIC, OCC, and FFIEC that affect external SEC and Regulatory reporting (e.g., 10-K, 10-Q, Call Report, FRY 9-C, Basel III capital requirements, etc.) Proactive monitoring of all emerging issues and assessing the implications to the Bancorp. Discuss implications to the Bancorp with the Director of Accounting Risk and Policy, Chief Accounting Officer, Director of Regulatory Reporting and Controller as well as external audit as necessary. Develop comment letters as appropriate. Responsible for interpreting newly issued standards and fully assessing their impact to the Bancorp. Coordinate implementation team ensuring that all relevant Bancorp departments are represented. Develop adoption implementation strategy and oversee its execution. Quantify current and expected financial statement impacts for communication to the Bancorp finance organization as well as the Audit Committee. Consult with Affiliate, centralized and LOB finance teams on technical accounting topics. Proactively engage finance teams to gain a full understanding of new/emerging business transactions. Develop and communicate technical accounting requirements and related financial statement or regulatory reporting impacts. Assist with transaction structures and drafting of contractual agreements in order to maximize the favorable economic impact to the Bancorp as well as ensure the alignment of transactional economics and GAAP and bank regulation requirements. Serve as the Bancorp's technical accounting subject-matter expert on various finance/accounting/regulatory reporting initiatives and special projects, including process improvements, merger and acquisition activity, etc. as well as serve differing roles on Bancorp committees. SUPERVISORY RESPONSIBILITIES Responsible for providing employees timely, candid and constructive performance feedback. Developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth. Developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's Degree in Accounting, Finance or Economics required. CPA, CRCM, or equivalent required Minimum of 7-10 years of accounting related experience. Banking or accounting related experience required. Supervisory experience preferred. Proficient in advanced spreadsheet applications such as Excel, Microsoft Word, etc. Excellent analytical, leadership, team building, communication and interpersonal skills. Experience with complex accounting topics and auditing standards, SEC or Regulatory reporting, project and personnel management, recruiting and training. LI-CT1 Accounting Risk and Policy Sr. Manager - Regulatory Reporting Total Base Pay Range 96,500.00 - 207,500.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Virtual, Ohio 00000 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Read Less
  • Make banking a Fifth Third betterWe connect great people to great oppo... Read More
    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES Handles customer calls in a professional, courteous manner, using English and Spanish languages. Provides accurate information to the customer. Explains products and policies so the customer can understand. Handles some complex customer inquiries in areas of expertise. Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer. Wherever possible help educate and convert the customer to a different or an additional self-service channel available. Consistently offer more cost effective service channels. Follows departmental policies and procedures, particularly in regards to customer confidentiality Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers. Effectively uses computer systems for tracking, information gathering, and/or troubleshooting. Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction. Continually learning and developing knowledge of Bank products and services. Perform any other duties assigned. SUPERVISORY RESPONSIBILITIES None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school education or equivalent. Must be able to perform data entry and basic computer skills. Be able to understand and respond to customer inquiries in one or multiple product categories. Excellent customer service skills and the ability to articulate and explain information clearly. Previous customer service or call center experience preferred. Excellent telephone communication skills are essential. Must be able, and willing to learn about Bank products and services. Good problem solving skills. Must be fluent in English and Spanish languages. Bilingual Consumer contact Professional I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Read Less
  • Loan Resolution Specialist I.  

    - Clark County
    Make banking a Fifth Third better We connect great people to great opp... Read More
    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions Communicates as necessary to third-party servicer account changes or required adjustments Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance Performs skip tracing activities as needed to locate and contact delinquent customers Document all customer interactions/account activities with concise and detailed account notes Adhere to all Dividend policies and procedures, including State and Federal collection regulations Other projects and duties as assigned SUPERVISORY RESPONSIBILITIES: None MINIMUM KNOWLEDGE Read Less
  • Sr. Corporate Investigator  

    - Hamilton County
    Make banking a Fifth Third better We connect great people to great opp... Read More
    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Position not available for immigration sponsorship. GENERAL FUNCTION: The Sr. Corporate Investigator is responsible for investigating actual, alleged, and emerging incidents of threats, violence to include bank robberies and property crimes, and other disruptions in the workplace. These investigations address an array of concerning behaviors by current or former employees, contractors, customers, clients, visitors, guests, and others, that threaten the safety and well-being of persons engaged in company business, disrupt company operations, or cause harm to the company, its assets, or its reputation. When appropriate, the Sr. Corporate Investigator will partner with Legal, Human Resources, Employee Relations, Security, and others to investigate reports of workplace violence and to formulate and implement plans to effectively mitigate risks of violence and other disruptions. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES Develop a comprehensive investigative plan to address reports of workplace violence; Conduct timely, thorough, and respectful interviews of witnesses, victims, and subjects, as appropriate, and ensure the results of each interview are properly documented in the investigative case file; Obtain, review, and summarize relevant and appropriate internal and publicly available external records; Collect sufficient information to determine whether a policy violation has occurred, enable an accurate assessment of risk, and support all investigative conclusions; Write professional, thorough, and timely reports to summarize the issues, evidence, and results of each investigation; Recommend immediate and longer-term actions to assist affected persons and mitigate the risk of harm to individuals and the company; Conduct every aspect of each investigation in strict compliance with all company policies and investigative guidelines and procedures; and Ensure investigative case files are complete and all required investigative metrics are promptly captured or reported Assist with Executive Protection services when required. Securely preserve all physical evidence to support prosecution or other resolution in cases investigated. Partners with Enterprise Learning to deliver Bancorp Security training. Appear in court and Grand Jury proceedings as necessary to present testimony, evidence or otherwise effect and complete prosecution in cases investigated. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's degree or equivalent experience A minimum of 7- 10 years of corporate and/or law enforcement investigative experience (prior experience conducting employee misconduct or workplace violence investigations is preferred) Specialized training or certification in workplace violence prevention and interviewing Proven ability to work independently with minimum supervision and collaboratively as a member of a multidisciplinary team Strong computer skills, proficient in Microsoft Office Suite. LI-EG1 Sr. Corporate Investigator At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Read Less
  • Personal Banker II-Richardson/Beltline  

    - Dallas County
    Make banking a Fifth Third better We connect great people to great opp... Read More
    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES experience in financial industry a plus Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships Ability to professionally represent Fifth Third Bank in verbal and written communication Capable of analyzing credit and financial information Exhibits business acumen Demonstrated ability in making sound decisions This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position WORKING CONDITIONS Normal office environment Extended viewing of computer screens Periodic travel within the Bancorp footprint to attend meetings and/or training LI-NC1 Personal Banker II-Richardson/Beltline At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Richardson, Texas 75081 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Read Less
  • Make banking a Fifth Third betterWe connect great people to great oppo... Read More
    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales Read Less
  • Make banking a Fifth Third betterWe connect great people to great oppo... Read More
    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales Read Less
  • Personal Banker I (Santa Monica Main)  

    - Los Angeles County
    Make banking a Fifth Third better We connect great people to great opp... Read More
    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES Read Less
  • Personal Banker I  

    - Wayne County
    Make banking a Fifth Third better We connect great people to great opp... Read More
    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of communication open and clear Maintain a position of trust and responsibility by keeping all customer business confidential Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. Referrals During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation Build and maintain a working knowledge of the Retail products and services offered Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma/GED. Work involves extensive cash handling.- Work involves contact with the public, adhere to dress code guidelines. Must have the ability to interact comfortably and confidently with the public. Position requires knowledge of retail policies and procedures, to perform the essential duties. Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. Demonstrate the company's core values, work as one bank, take accountability, be respectful Read Less
  • Make banking a Fifth Third betterWe connect great people to great oppo... Read More
    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales Read Less

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