POSITION SUMMARY
The Dental Hygienist will work with the Dentist to provide care for patients using a individualized oral health regimen.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);
Prepares treatment room for patient by adhering to prescribed procedures and protocolsPrepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patientProvides information to patients and employees by answering questions and requestsSelects materials and equipment for dental hygiene visit by evaluating patients’ oral healthPatient screening procedures; such as assessment of oral health conditions, review of the health history, oral cancer screening, head and neck inspection, dental charting and taking blood pressure and pulseHelps dentist manage dental and medical emergencies by maintain CPR certification, emergency drugs and oxygen supply, and directory of emergency numbersEducate patients in appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling and postoperative instructions)Documents dental hygiene services by recording vital signs and medical and dental histories; charting in patient recordsMaintains patient confidence and protects operations by keeping information confidentialMaintains a safe and clean environment by complying with procedures, rules, and regulationsProtects patience and employees by adhering to infection-control policies and protocolsEnsures operation of dental equipment by completing preventative maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintain equipment inventories; evaluating new equipment and techniquesMaintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of suppliesConserves dental resources by using equipment and supplies as needed to accomplish job resultsTake and develop radiographs (x-rays)Remove calculus and plaque (hard and soft deposits) from all surfaces of the teethApply preventative materials to the teeth (e.g., sealants and fluorides)Make impressions of patients’ teeth for study casts (models of teeth used by dentists to evaluate patient treatment needs)Requirements
EDUCATION AND EXPERIENCE
A two year certificate program or an Associate’s degree in dental hygiene from an institution accredited by the Commission of Dental Accreditation and at least two years of experience working as a dental hygienist. Excellent verbal and written communication skills and strong interpersonal skills.WORKING CONDITIONS Clinical Setting. Read LessPOSITION SUMMARY
As a part of Fetter Health Care Network's patient centered medical home care team, the Clinical Informatics Specialist will work under the supervision of the Clinical Informatics Manager to ensure appropriate systems, policies and procedures are in place to drive quality clinical outcomes, patient/staff satisfaction and excellent financial performance. Collaborates with FHCN administration and physicians to develop and implement the Agency strategic plan, measures performance, and develops and implements improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);
Clinical Informatics Specialist Responsibilities:
Maintain effective relationships with clinical stakeholders and assist in identifying information systems needs and related informatics methodologies as related to information systems; Utilizes the knowledge and skills of clinical practice to determine clinical functions that are suitable for the EMR application; Assist with managing all eCW-related inquiries and help desk troubleshooting for the agency. Escalates end user support through eCW's help desk ticket management when necessary. Assist with backend administrative support and troubleshooting of all clinical, administrative, and financial software programs for the agency.Create and produce reports to management and staff, upon request that aid in improving the quality and efficiency of care provided at Fetter Health Care Network. Update and maintain clinical dashboards in Azara, Feedtrail, HealthViewX, and other programs as needed. Ensure all information systems are consistent with professional standards of a clinical practice; Monitor clinical dashboards for Remote Patient Monitoring (RPM) programs and work to implement recommended clinical process associated with RPM programs. Conducts trainings and presentations effectively and professionally, supports the clinical operation department needs through the development of information systems, methods and processes to enhance direct care, while meeting informational needs of the organization; Participate in team meetings with the informatics team and members of the IT department as scheduled; Work cross-functionally to coordinate EMR special updates and new version upgrades; Monitor the use of optimization and change management to assist in the strategic direction of our EMR; Maintains strong industry, process and product knowledge, paying particular attention to: (I) eClinicalWorks trends and issues; (2) Quality Improvement Programs; (3) Patient Centered Medical Home program; (4) Meaningful Use; (5) organizational policies and procedures related to clinical practice and the legal implications of the electronic medical record; Works effectively with all levels within the organization. Establishes strong relationships at all levels. Other duties as assigned.Requirements:EDUCATION AND EXPERIENCE:
Bachelor's degree required in informatics-related field, healthcare, human services, or business field. Master's preferred in Health Informatics, Public Health, Human Services, or Business Administration. Strong computer skills across an array of software platformsEffective communication skills, both verbal and written. Excellent presentation and interpersonal skills. Demonstrated success in program implementation, operations, and fiscal management. Electronic medical records experience strongly preferred. Some exposure to billing/data analysis. Prior FQHC or health care experience preferred. Read LessStep away from the retail grind and step into a role that truly matters—with weekends off.
Are you looking for a pharmacy environment where you can actually focus on patient care without the constant interruptions of a chaotic retail storefront? At Fetter Health Care Network (FHCN), our closed-door pharmacy allows you to practice at the top of your license. We are a mission-driven Federally Qualified Health Center (FQHC) utilizing a team-based approach to primary care.
As our Part-Time Pharmacist, you won't just be verifying prescriptions—you will be an integrated clinical partner, collaborating directly with primary care providers to optimize therapies, improve health outcomes, and serve the diverse communities of the Lowcountry.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to walk and or stand most of the day. Required to be able to type proficiently, write legibly and to read printed or handwritten materials. Needs to be able to communicate and respond effectively. Occasionally may need to crouch, kneel, stoop or bend. May need to assist with moving or lifting >30 pounds. Requires visual acuity to perform tasks requiring close vision and ability to adjust focus. Required to be able to travel to meetings outside the organization’s facility. Required to be able to work evenings and weekends if needed. Comfortable with working in clinical setting. Exposure to communicable diseases, blood and other bodily fluids. Read LessPhlebotomist serves patients by identifying the best method for retrieving specimens; preparing specimens for laboratory testing; performing screening procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);
Responsible for the collection, labeling and preparation of blood specimens for patient testing.Responsible for the maintenance of all applicable logs, the filing of reports and assembling of the appropriate chart with appropriate lab report.Assists lab or nursing staff in the care of patients within limits and under clinic nurse supervision.Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.Verifies patient by reading patient identification.Obtains blood specimens by performing venipunctures and finger sticks.Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.Monitors glucose levels by performing glucose tests; recording results; reporting results to provider.Performs bleeding-times tests by entering results to the computer; notifying pathologist of results falling outside normal ranges.Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.Attends and participates in department, site and agency-wide meetings as required.Performs other duties as assigned.QUALIFICATIONS AND REQUIREMENTS
Must be computer literate and be able to operate Microsoft Word, Outlook, and ExcelMust possess good knowledge of office practicesCustomer service oriented, organized, and diligentKnowledge of medical terminologyMust have excellent grammar usageDemonstrates problem solving skillsAbility to work effectively and consistently with limited direct supervisionAbility to communicate well with staff, physicians and general publicExhibits commitment to effective problem solving techniques when issues arise.Good organizational and strong communication skills with the ability to interact with a variety of personsUnderstanding, courteous, and professional at all times in contacts with patients, visitors, employees, and medical staff.Dependable/ must have flexible work scheduleNeat and friendly appearanceEDUCATION AND EXPERIENCE
High school diploma required. Successful completion of an accredited Phlebotomy or Certified Medical Assistant program required. At least one year experience working in a hospital or doctor office. Experience with Pediatrics patients and performing waived lab testing. National certification preferred. Bi-lingual candidates are desirable.POSITION SUMMARY
Provide pro-active clinical support while assisting the clinician in meeting patient care follow up, exam room set up and meeting organizational goals.
This position is a floating role that will provide coverage across multiple Fetter Healthcare Network clinics and health centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);
Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory test on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; taking electrocardiograms; removing sutures; changing dressings.Educates patients by providing medication and diet information and instructions; answering questions.Completes records by recording patient examination, treatment, and test results.· Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.Keeps supplies ready by inventory stock; placing orders; verifying receipt.Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs.Maintains safe, secure, and healthy work environment by following, and enforcing standards, policies and procedures, federal, state, and local requirements.Annotate temperatures for refrigerator, freezer, incubator, and room on a daily basis.Autoclave instruments in accordance with daily and monthly cleanings schedules.Exam room prepared for receiving patient, including an adequately stocked room.Anticipation of preliminary tests. If appropriate, have patient in gown for pelvic, physical, etc.Assisting provider with prescribed medication/samples from clinic medication outlet.Review and planning of provider scheduling with LPN Care Coordinator. · Assist LPN Care Coordinator with referrals, tracking of weekly labs, radiology, EKG’s. Log all positive HCG’s, abnormal cytology reports in appropriate logs.Assist provider with minor surgeries and procedures.Give Immunizations and injections per provider directive.Perform other duties as assigned by Clinical Services Director.KNOWLEDGE, SKILLS AND ABILITIES
Must be computer literate and be able to operate Microsoft Word, Outlook, and Excel.Must possess good knowledge of office practices.· Customer service oriented, organized, and diligent.Knowledge of medical terminology.Must have excellent grammar usage. Demonstrates problem solving skills.Ability to work effectively and consistently with limited direct supervision.Ability to communicate well with staff, physicians and general public.Exhibits commitment to effective problem solving techniques when issues arise.Good organizational and strong communication skills with the ability to interact with a variety of persons.Understanding, courteous, and professional at all times in contacts with patients, visitors, employees, and medical staff.Dependable/ must have flexible work schedule.Neat and friendly appearance.Ability to speak Spanish. (preferred)Ability to coverage multiple Fetter Health Care Network clinics as scheduled. Requirements:EDUCATION AND EXPERIENCE
High School diploma or equivalentCurrent CMA or RMA requiredMust be CPR Certified1-3 years of experience in a medical office or health care setting environment preferred Read LessProvides assistance and support to members and other medical providers in assessing, planning, and providing patient care. Ensuring the delivery of quality care and services as designed and in accordance with the company’s culture. Responsible for conducting patient visits related to acute and chronic care management. Assist with the development, implementation, management, and achievement of specific programs / site objectives and initiatives, including coding and partnership for quality.
ESSENTIAL JOB FUNCTIONS:
· Responsible for conducting patient visits for work-in, walk-in, and other chronic care management visits
· Communicates with member per member’s preference of communication modalities when appropriate
· Responsible for conducting preventative visits including well women and men visits
· Conducts virtual visits and responds to member and other clinicians electronic request in a timely manner
· Assists team members with inbound clinical triage
· Provides direction to interdisciplinary team/ staff regarding treatment of the patient conditions
· Manages acute care and chronic care activities
· Identify, develop, and implement clinical protocols and obtain approval from physicians for patient treatment
· Assists with patient education activities
· Conducts presentations and community sessions pertaining to disease specific process and wellness
· Monitors the quality of care delivered
· Completes chart reviews on a regular basis
· Provides and receives feedback on quality of care being delivered to ensure JCAHO and other regulatory standards are met
· Duties and responsibilities may change with or without notice.
ESSENTIAL JOB SKILLS:
· Ability to demonstrate reliability and responsiveness to members, families, and team members.
· Ability to demonstrate mutual respect and build a trusting environment with members, families, and team members.
· Makes meaningful improvement to services, programs, and processes and/or organizational effectiveness that create new value for members and employees.
· Establish and maintain good working relationships with various stakeholder groups.
· Works collaboratively across disciplines and administrative functions across the organization and in the community.
· Shares and receives information, concerns, and feedback in a supportive manner.
· Ability to participate towards a common goal, reinforcing individual capabilities.
· Seeks to build on strengths.
· Ability to assess external factors that impact health and behavior.
· Practice shared accountability between members, families, teams, and partners.
· Ability to show empathy.
Requirements:MINIMUM REQUIREMENTS:
· Graduate from an accredited program for Nurse Practitioners / FNP or Physician’s Assistant program
· Advanced education and training in the diagnosis and management of common medical conditions and chronic illnesses
· Current licensure as a Nurse Practitioner or Physician Assistant in applicable state
· Cardiac Life Support (ACLS PALS) Certification. Current Certification by the American Academy of Nurse Practitioners or American Nurse Credentialing Center, (NP), or Current Certification by the National Commission of Physician's Assistants
· Meets all requirements in order to obtain associate medical staff membership and required privileges of service
· Eligible for a DEA and a NPI #
PREFERRED REQUIREMENTS:
· Experience with EH records
· Experience in a family practice/ team- based setting
LICENSING REQUIREMENTS:
· Nurse Practitioner (Adult NP or Family NP) in good standing with South Carolina Licensing Board.
· South Carolina State Authority granting Prescribing and Dispensing Authority.
· Drug Enforcement Administration (DEA) Certificate.
· Must possess and maintain a valid South Carolina Driver’s License.
Read LessPOSITION SUMMARY
Provide pro-active clinical support while assisting the clinician in meeting patient care follow up, exam room set up and meeting organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);
Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory test on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; taking electrocardiograms; removing sutures; changing dressings.Educates patients by providing medication and diet information and instructions; answering questions.Completes records by recording patient examination, treatment, and test results.· Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.Keeps supplies ready by inventory stock; placing orders; verifying receipt.Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs.Maintains safe, secure, and healthy work environment by following, and enforcing standards, policies and procedures, federal, state, and local requirements.Annotate temperatures for refrigerator, freezer, incubator, and room on a daily basis. Autoclave instruments in accordance with daily and monthly cleanings schedules. Exam room prepared for receiving patient, including an adequately stocked room. Anticipation of preliminary tests. If appropriate, have patient in gown for pelvic, physical, etc.Assisting provider with prescribed medication/samples from clinic medication outlet. Review and planning of provider scheduling with LPN Care Coordinator. · Assist LPN Care Coordinator with referrals, tracking of weekly labs, radiology, EKG’s. Log all positive HCG’s, abnormal cytology reports in appropriate logs. Assist provider with minor surgeries and procedures. Give Immunizations and injections per provider directive.Perform other duties as assigned by Clinical Services Director.KNOWLEDGE, SKILLS AND ABILITIES
Must be computer literate and be able to operate Microsoft Word, Outlook, and Excel.Must possess good knowledge of office practices.· Customer service oriented, organized, and diligent.Knowledge of medical terminology.Must have excellent grammar usage. Demonstrates problem solving skills.Ability to work effectively and consistently with limited direct supervision.Ability to communicate well with staff, physicians and general public.Exhibits commitment to effective problem solving techniques when issues arise.Good organizational and strong communication skills with the ability to interact with a variety of persons.Understanding, courteous, and professional at all times in contacts with patients, visitors, employees, and medical staff.Dependable/ must have flexible work schedule.Neat and friendly appearance.Ability to speak Spanish. (preferred)Requirements:EDUCATION AND EXPERIENCE
High School diploma or equivalentCurrent CMA or RMA requiredMust be CPR Certified1-3 years of experience in a medical office or health care setting environment preferred Read LessPrimary Purpose
Our organization seeks a self-motivating team player to join our Community Health Worker (CHW) program. Community health workers (CHWs) are frontline public health workers who have a close understanding of the community they serve. This trusting relationship enables them to serve as a liaison/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. Under indirect supervision, this individual will work closely with medical providers, primary care teams, and social service agencies to provide care coordination and connection to resources. In addition, they will empower clients to improve their health and general well-being through education and provision of coordination of care and services. This individual should have a passion for sharing knowledge about health education and health promotion and have a keen understanding of the community. They will also build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy.
Essential Functions
Outreach and Partnership Development
Health system navigation and resource coordination, such as: Helping a patient find providers. Helping a patient make an appointment for a service. Arranging transportation for a medical, dental, and behavioral health appointments. Transporting and attending appointments with the patient for medical, dental, behavioral health, or specialty appointments. Helping a patient find other relevant community resources such as a support group, housing. Assisting patients who are hospitalized with obtaining care within the center. Monitoring patients that are frequently present on our medical loss ratio (MLR) reports and assisting patients with obtaining the care they need within the center and reducing emergency room visits and hospitalizations. Working with health plans to reduce the Medical Loss Ratio for patients and manage rosters of patients not coming into the clinic for primary care. Meet patients where they are, i.e. home visits, hospital, rehabilitation facilities, place of employment to assist with providing services or access to services.Health promotion and coaching providing information or education to patients that makes positive contributions to their health status, such as: Cessation of tobacco use, Reduction in the misuse of alcohol or drugs, Improvement in nutrition, Improvement of physical fitness, Family planning, Control of stress, Pregnancy and infant care including prevention of fetal alcohol syndromeHealth education to teach or promote (content of the education must be consistent with established or recognized healthcare standards) methods and measures that have been proven effective in avoiding illness and/or lessening its effects, such as: Immunizations, Control of high blood pressure, Control of sexual transmittable disease, Prevention and control of diabetes, Control of toxic agents, Occupational safety and health, Accident prevention.Coordinating with Outreach to provide education to patients as well as bringing medical services to the patient via the mobile unit. Provide culturally appropriate health information and education to patients.Attend staff/agency meetings as required.Work across multiple departments within the agency to support quality improvement initiatives.Will make at least three (3) attempts to contact patients in the attempts of encouraging completing necessary screenings and/or prerequisites for enabling services.Completes other duties as assigned.Requirements:Minimum Requirements:
Minimum of an associate’s degree or higher
Completed an approved CHW training program in South Carolina or equivalent.
A minimum of two years’ direct experience preferred but not required
Must have a valid driver’s license and reliable personal transportation
Experience with navigating local medical and social support systems preferred
Demonstrate ability to communicate effectively verbally and in writing with people of differing cultural and socioeconomic backgrounds
Demonstrate computer skills, including proficiency in MS Office Suite (Outlook, Word, Excel, etc.)
Pass a thorough background investigation
Electronic Medical Records (EMR) experience preferred.
Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
Basic knowledge of medical terminology.
BLS certification.
Read LessPOSITION SUMMARY
The Physician’s primary job function is to be responsible for provision of clinic based comprehensive primary care for patients of FHCN. Works independently and interdependently with other clinic providers. Job performance is evaluated through direct observation, consultation and written documentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);
Access & Quality
· Provide or arrange for comprehensive women’s health care services in a primary care ambulatory clinic setting, including laboratory and diagnostic workup, and sub-specialty referrals.
· Provide comprehensive inpatient obstetrical care, including delivery and C-sections, and postpartum care, and inpatient consultations within scope of practice.
· Provide comprehensive gynecological care as a sub-specialty consultant including inpatient surgery and outpatient procedures.
· Works independently using his or her best professional judgment while practicing medicine at FHCN within his or her scope of practice. Works interdependently with other health care providers and health care staff in a team environment.
· Perform outpatient procedures in the ambulatory clinic setting in accordance with FHCN credentialing/privileging policy.
· Participate in shared call system with other providers to provide continuous coverage for FHCN patients on a 24 hour basis. Call includes phone availability after hours and may require arranging for and coordinating care with emergency room providers and admitting patients to the hospital after hours including weekends and holidays.
· Provide consultation to other clinic providers either in person or by telephone.
· Consult with and coordinate patient care with clinic physicians, community primary care physicians, specialists, pharmacists, nurses, or other health care professionals as appropriate.
· Assess patient needs and arrange for referrals, diagnostic and in-patient care and make appropriate specialty referrals for service.
· Responsible for accurate, timely, and complete documentation in patient records in accordance with FHCN policy.
· Provide patients and family members with counseling and education regarding health maintenance, disease prevention, diagnosis, treatment, and need for follow up as appropriate during each patient visit. Verify and document that the patient understands diagnosis, treatment and follow up recommendations.
· Renders care to FHCN patients in accordance with quality and standards as are established by FHCN, the standards of care prevailing in the community, applicable law, and according to state and federal grant requirements for non-discrimination regardless of status, race, sex, religion, national origin, handicap, age, or ability to pay.
· Provide clinical supervision and appropriate training of ancillary health care staff to assure quality of care for FHCN patients in coordination with Director of Clinical Services and nursing staff.
· Participate in FHCN Quality Improvement activities including Chronic Care Collaborative programs, immunization improvement initiatives, pharmacy formulary development and utilization, and any other medical staff committee activities relating to peer review, risk management or development of clinical policies and procedures.
· Participate in audits as required by state and national accreditation entities in order for FHCN to meet and maintain all necessary standards and requirements.
· Maintain credentials essential for practice, to include licensure, certification and CME.
· Maintain active hospital privileges for inpatient care and surgical services.
· Attend all required staff meetings, provider meetings, and participate in FHCN committees or task force activities as directed by Chief Medical Officer.
Requirements
Advocacy· Treat all patients with dignity and respect.· Provide excellent customer service· Conform to HRSA and HIPAA regulations· PHI (Patient Health Information) Compliance
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:· Ability to function effectively as a team member and facilitate completion of tasks.· Experience in FQHC (Federally Qualified Health Center) industry preferred· Requires strong organizational skills, problem solving and analytical skills.· Must be computer literate in accounting software excel, word and outlook.· Able to exercise sound judgment and discretion in managing patient and employee issues.
EDUCATION AND EXPERIENCE· Graduation from an accredited medical school with a degree of Doctor of Medicine or Doctor of Osteopathy. Must be Board Eligible/Certified in OB/GYN.· Minimum of five years of experience in practice of medicine with progressive administrative responsibilities.· Licensure& Privileges: Must possess current, valid unrestricted license to practice medicine in the State of SC.· Must have current, valid unrestricted DEA registration. Must be able to be continuously insurable by FHCN’s professional malpractice carriers at reasonable rates. Must be able to participate in and maintain eligibility to receive reimbursement for services from both public and private health care insurers as required by FHCN.
ACKNOWLEDGEMENT : I hereby acknowledge that I have read and understand the job description of the OB-GYN Physician and can perform the essential functions of the position with or without accommodation.
POSITION SUMMARY
ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following).
Functions in accordance with and in support of FHCN’s mission, vision, policies, and procedures.Review and update as needed patient demographics to check eligibility for all patients; verify financial coverage.Complies with center’s policies and procedures. Participates in continuous quality improvement activities.Assists patients with Kiosk and manual registration process utilizing practice management software system. Utilizes strong communication skills to route calls and properly engage patients, vendors, or community stakeholders.Facilitate payment plan with the appropriate in-house billing staff.Access and have a basic understanding of all agency practice management systems.Update eligibility and financial information on a regular basis.Educate patients on FHCN’s intake policies.Stays current with enabling program options within the community and state.Maintains working knowledge of all FHCN services and programs. Conducts general housekeeping to include inspecting and organizing front of facility, waiting room, office areas and restrooms throughout the day during hours of operations. (i.e., brochure stocks, promotions display and workstation) Utilizes practice management software to document detailed messages for FHCN staff with a high level of accuracy. Works in a demanding, fast-paced environment with constant public contact, frequent interruptions, and occasional crisis situations. Understands and responds effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others.Perform other duties of the supervisor which are consistent with the position and in compliance with agency policies and procedures. Performs greeting activities in the waiting room, to include but not limited to, assisting patients and other visitors, monitoring wait times, keeping in contact with patients/visitors, and providing miscellaneous forms and requested items. Interview patients in order to assist with and begin the process to access financial assistance; procure necessary paperwork from patients, including proof of income and any other pertinent documents.Coordinate with in-house case managers and resources to facilitate a patient/client application process to outside agencies; whenever applicable, do an intra-agency referral to a case manager. All billable services will be referred to an appropriate in-house staff member.Determine a patient’s eligibility for FHCN’s in-house discount/sliding fee scale, input sliding fee information into the practice management system. Provides exceptional, personalized customer service to patients, vendors, and community partners by welcoming them into the facility with a warm smile and eye contact.Requirements:EDUCATION AND EXPERIENCE
Bilingual (Preferred)High School Diploma/GED.Experience in a clinical / healthcare setting (preferred - not required)Minimum 1 year of front line customer service experience and/or a medical receptionist experience preferred.