Fazoli’s
Hiring All Team Members
Maybe you’re looking to start a career, or this could be an additional income for you, this could even be your first job. At Fazoli’s we understand everyone starts somewhere, we don’t require past experience, only that you have a friendly customer service based attitude and positive work ethic.
As a Fazoli’s Hourly Team Member you are a vital member of your Fazoli’s Team. You may elect to focus on becoming proficient in just one or a few different positions or you may seek to get fully cross-trained in all positions and perhaps one day develop the skills necessary to become a Trainer or Manager. Regardless of what you’re looking for, chances are Fazoli’s has just the right opportunity for you!
Required:
Must be 16 or olderPositive and friendly demeanorAttention to detail and good organizationOffered:
Competitive starting payWage increase every 6 monthsFlexible schedulesCareer Advancement and growth plansBenefits/PerksHealth InsuranceDental InsuranceFlexible SchedulePaid Time OffEmployee DiscountRoom for Upward MobilityCompensation: $10.00 - $14.00 per hourWhy Are We Here?
At Fazoli’s, our purpose is to “enhance the lives of those we touch... one breadstick at a time.”
It’s a simple concept in a complex world. Whether we’re assisting a Guest, helping a fellow team member or volunteering in our local community, we give our best effort to make everyone’s day just a little brighter – a little better – than it was before we came along.
Fazoli’s is an equal opportunity employer valuing a diverse workforce to build a stronger company.
Fazoli’s has been serving up Fast, Fresh, Italian every day since 1988. Our focus, hire Leaders where “PEOPLE come first” from the top level of management down to each team member. We are committed to your success, join us in our “PURSUIT OF EXCELLENCE journey“.
Read LessJOB SUMMARY
Supervises, directs, and controls assigned shifts by established policies, procedures, and standards. Participates in discussions and decisions affecting assigned restaurants and supports the goals, plans, and priorities of the General Manager. The Assistant Manager is accountable for the successful operation, growth, and prosperity of an assigned Fazoli’s Restaurant through the execution of People.Sales.Profit.
PRIMARY DUTIES:
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company’s internal development processes to ensure operational standards and team performance.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community. Seeks to build in-house and off-premises sales executing approved marketing plans and operations under the direction of the General Manager.
PROFIT:
Assists the General Manager with impeccable integrity by maintaining, utilizing, and enforcing effective management practices, policies, controls, tools, and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups, and meetings. Ability to get things done with and through other people.
● Assist the General Manager with planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: required checklists, daily line checks, and routine maintenance.
● Self-driven with the ability to work independently and alongside the management team to execute ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature, and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type, and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Minimum Age: 18 years of age.
Experience and Training:
External Candidates: Minimum 1-year previous Assistant Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 6 months of experience as a successful Fazoli’s Associate Trainer on the recommendation of your current General Manager. Development readiness checklist completed.
All Candidates: Must complete all required Fazoli’s training and certifications including SERV Safe.
Must be available a minimum of 30 hours per week, unless you are enrolled in school. A leave of absence request will be required.
Must submit to a routine and periodic background, motor vehicle report, and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use their hands to finger, handle, or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.
JOB SUMMARY
Supervises, directs, and controls assigned shifts by established policies, procedures, and standards. Participates in discussions and decisions affecting assigned restaurants and supports the goals, plans, and priorities of the General Manager. The Assistant Manager is accountable for the successful operation, growth, and prosperity of an assigned Fazoli’s Restaurant through the execution of People.Sales.Profit.
PRIMARY DUTIES:
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company’s internal development processes to ensure operational standards and team performance.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community. Seeks to build in-house and off-premises sales executing approved marketing plans and operations under the direction of the General Manager.
PROFIT:
Assists the General Manager with impeccable integrity by maintaining, utilizing, and enforcing effective management practices, policies, controls, tools, and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups, and meetings. Ability to get things done with and through other people.
● Assist the General Manager with planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: required checklists, daily line checks, and routine maintenance.
● Self-driven with the ability to work independently and alongside the management team to execute ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature, and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type, and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Minimum Age: 18 years of age.
Experience and Training:
External Candidates: Minimum 1-year previous Assistant Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 6 months of experience as a successful Fazoli’s Associate Trainer on the recommendation of your current General Manager. Development readiness checklist completed.
All Candidates: Must complete all required Fazoli’s training and certifications including SERV Safe.
Must be available a minimum of 30 hours per week, unless you are enrolled in school. A leave of absence request will be required.
Must submit to a routine and periodic background, motor vehicle report, and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use their hands to finger, handle, or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.
JOB SUMMARY
The Assistant General Manager has accountability for the successful operation, growth and prosperity of an assigned Fazoli’s Restaurant through the execution of People.Sales.Profit.
PRIMARY DUTIES:
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company’s internal development processes, performance management and other internal systems to ensure operational standards, team performance and corresponding financial goals and needs of the organization are met.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community and parlays such relationships into mutually beneficial business opportunities. Participates in community affairs that build brand awareness and reflect favorably on the Company as a corporate neighbor and citizen. Seeks to build in-house and off-premises sales executing approved marketing plans and direction of the General Manager.
PROFIT:
Assists the General Manager with all aspects of the business with impeccable integrity maximizing restaurant profitability by maintaining, utilizing and enforcing effective management practices, policies, controls, tools and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate and recruit effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups and meetings. Ability to get things done with and through other people.
● Possesses a basic knowledge and understanding of general business and financial principles, including but not limited to profit and loss statements, controllable profit, drop-through, revenue generation, and budgeting.
● Assist General Manager while planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: scheduling, orders and analyzing week ending results.
● Self-driven with the ability to work independently and alongside the General Manager to implement ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.
QUALIFICATIONS:
Education: High school diploma or G.E.D. equivalent.Minimum Age: 18 years of age and must possess a valid driver’s license.
Experience and Training:
External Candidates: Minimum of 1-year previous Assistant General Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 1 year of experience as a successful Fazoli’s Assistant Manager with the recommendation of your current General Manager and Area Supervisor. Development readiness checklist completed.
All Candidates: Must successfully complete all required Fazoli’s training and certifications including SERV Safe.
Must be available to work all hours of restaurant operations. The weekly schedule would consist of 11-8:00 p.m. and any other meal period when the GM is off.
Must provide a safe and secure work environment by maintaining all Safety & Security policies in place for the protection of all team members, guests and physical assets of Fazoli’s.
Must have the flexibility to transfer and/or assist at other Fazoli’s restaurants as business needs arise.
Must successfully clear routine and periodic background, motor vehicle report and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use hands to finger, handle or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds. The Company reserves the right to request a transfer to another restaurant based upon the needs of the business, mileage reimbursement applies if outside a 25-mile radius from your home restaurant.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.
Read LessJOB SUMMARY
Supervises, directs, and controls assigned shifts by established policies, procedures, and standards. Participates in discussions and decisions affecting assigned restaurants and supports the goals, plans, and priorities of the General Manager. The Assistant Manager is accountable for the successful operation, growth, and prosperity of an assigned Fazoli’s Restaurant through the execution of People.Sales.Profit.
PRIMARY DUTIES:
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company’s internal development processes to ensure operational standards and team performance.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community. Seeks to build in-house and off-premises sales executing approved marketing plans and operations under the direction of the General Manager.
PROFIT:
Assists the General Manager with impeccable integrity by maintaining, utilizing, and enforcing effective management practices, policies, controls, tools, and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups, and meetings. Ability to get things done with and through other people.
● Assist the General Manager with planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: required checklists, daily line checks, and routine maintenance.
● Self-driven with the ability to work independently and alongside the management team to execute ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature, and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type, and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.
QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Minimum Age: 18 years of age.
Experience and Training:
External Candidates: Minimum 1-year previous Assistant Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 6 months of experience as a successful Fazoli’s Associate Trainer on the recommendation of your current General Manager. Development readiness checklist completed.
All Candidates: Must complete all required Fazoli’s training and certifications including SERV Safe.
Must be available a minimum of 30 hours per week, unless you are enrolled in school. A leave of absence request will be required.
Must submit to a routine and periodic background, motor vehicle report, and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use their hands to finger, handle, or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.
JOB SUMMARY
The Assistant General Manager has accountability for the successful operation, growth and prosperity of an assigned Fazoli’s Restaurant through the execution of People.Sales.Profit.
PRIMARY DUTIES:
PEOPLE:
Assists the General Manager in developing the restaurant team succession and bench strength utilizing the Company’s internal development processes, performance management and other internal systems to ensure operational standards, team performance and corresponding financial goals and needs of the organization are met.
SALES:
Works directly with the General Manager in building professional business relationships and partnerships within the community and parlays such relationships into mutually beneficial business opportunities. Participates in community affairs that build brand awareness and reflect favorably on the Company as a corporate neighbor and citizen. Seeks to build in-house and off-premises sales executing approved marketing plans and direction of the General Manager.
PROFIT:
Assists the General Manager with all aspects of the business with impeccable integrity maximizing restaurant profitability by maintaining, utilizing and enforcing effective management practices, policies, controls, tools and systems that enhance efficiency and productivity, minimize waste and loss, and promote a safe, secure work environment for Guests, Team Members and Investors alike.
ATTRIBUTES OF SUCCESS:
● Ability to communicate and recruit effectively, both verbally and in writing, to an array of diverse internal and external clients. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups and meetings. Ability to get things done with and through other people.
● Possesses a basic knowledge and understanding of general business and financial principles, including but not limited to profit and loss statements, controllable profit, drop-through, revenue generation, and budgeting.
● Assist General Manager while planning and implementation of multiple strategies and tasks simultaneously while directed by the General Manager. For example: scheduling, orders and analyzing week ending results.
● Self-driven with the ability to work independently and alongside the General Manager to implement ideas to combat risks and enhance opportunities.
● Possess basic computer skills.
● Possesses an entrepreneurial spirit, competitive nature and contagious enthusiasm that drive team performance to achieve desired results.
The above statements are intended to describe the general nature, type and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.
QUALIFICATIONS:
Education: High school diploma or G.E.D. equivalent.Minimum Age: 18 years of age and must possess a valid driver’s license.
Experience and Training:
External Candidates: Minimum of 1-year previous Assistant General Manager experience required. Fast casual/quick service experience preferred, but not required.
Internal Candidates: 1 year of experience as a successful Fazoli’s Assistant Manager with the recommendation of your current General Manager and Area Supervisor. Development readiness checklist completed.
All Candidates: Must successfully complete all required Fazoli’s training and certifications including SERV Safe.
Must be available to work all hours of restaurant operations. The weekly schedule would consist of 11-8:00 p.m. and any other meal period when the GM is off.
Must provide a safe and secure work environment by maintaining all Safety & Security policies in place for the protection of all team members, guests and physical assets of Fazoli’s.
Must have the flexibility to transfer and/or assist at other Fazoli’s restaurants as business needs arise.
Must successfully clear routine and periodic background, motor vehicle report and reference checking processes.
WORK CONDITIONS
The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.
The work is typically performed in a restaurant environment, with moderate noise. While performing the duties of this job, the team member is regularly required to stand, walk, sit, bend, and talk and/or hear. Team members frequently are required to use hands to finger, handle or feel and reach with hands and arms. Team members must regularly lift and/or move up to 50 pounds. The Company reserves the right to request a transfer to another restaurant based upon the needs of the business, mileage reimbursement applies if outside a 25-mile radius from your home restaurant.
Hazards: The hazards are only those present in a normal restaurant setting or while traveling by car on Company business.
Read LessEver consider running a multi-million dollar business? Fazoli’s is looking for qualified Shift Supervisors to do just that!
Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as a Shift Supervisor at Fazoli’s!
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
Medical BenefitsBonus PotentialFree Meals while Working*Tuition Reimbursement/ GED AssistanceLife InsuranceDirect DepositTenure RecognitionReferral BonusOpportunity for AdvancementUniformsVacationEmployee Assistance Program (ComPsych)Unity CareCompany ChaplainOur shift Supervisors enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Shift Supervisors who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Fazoli’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Shift Supervisor at Fazoli's
Position Title: Shift Supervisor
Reports To: Restaurant Manager/ General Manager
Position Overview:
The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. This role involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. The Shift Supervisor plays a crucial role in leading by example, providing guidance to staff, and ensuring that the restaurant maintains a high standard of food quality, cleanliness, and service. This is a hands-on leadership position that requires excellent communication, problem-solving, and multitasking skills.
Key Responsibilities:
Leadership & Team Supervision:
Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently.
Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment.
Ensure the team is trained on company policies, procedures, and best practices.
Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.
Customer Service:
Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly.
Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression.
Lead by example in providing friendly and efficient service to all guests.
Operational Efficiency:
Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures.
Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner.
Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness.
Financial & Cash Handling:
Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
Assist in managing labor costs by adjusting staffing levels as needed to meet demand.
Maintain adherence to company policies for handling cash, credit cards, and other forms of payment.
Staffing & Scheduling:
Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
Step in as needed to cover shifts or assist with additional tasks when required.
Food Safety & Sanitation:
Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards.
Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift.
Oversee the proper storage and handling of food and supplies to prevent waste or contamination.
Problem-Solving & Decision Making:
Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns.
Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager or Assistant Manager as needed.
Communication & Reporting:
Communicate effectively with management, staff, and guests to ensure smooth operations.
Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
Provide feedback to the management team on employee performance and operational improvements.
Skills & Qualifications:
Experience: Previous experience in food service, preferably in a supervisory or leadership role. A background in fast-casual or quick-service restaurants is a plus.
Leadership: Strong leadership and people management skills to effectively lead a team and foster a positive work environment.
Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
Problem-Solving: Ability to make decisions quickly and effectively, resolving issues with minimal disruption.
Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Shift Supervisor position at Fazoli's. Specific duties and requirements may vary by location or role.
Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Shift Supervisors to do just that!
Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as a Shift Supervisor at Fazoli’s!
We are proud to provide competitive benefits and pay.
We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!
Benefits:
Medical BenefitsBonus PotentialFree Meals while Working*Tuition Reimbursement/ GED AssistanceLife InsuranceDirect DepositTenure RecognitionReferral BonusOpportunity for AdvancementUniformsVacationEmployee Assistance Program (ComPsych)Unity CareCompany ChaplainOur shift Supervisors enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Shift Supervisors who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Fazoli’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!
Job Description: Shift Supervisor at Fazoli's
Position Title: Shift Supervisor
Reports To: Restaurant Manager/ General Manager
Position Overview:
The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. This role involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. The Shift Supervisor plays a crucial role in leading by example, providing guidance to staff, and ensuring that the restaurant maintains a high standard of food quality, cleanliness, and service. This is a hands-on leadership position that requires excellent communication, problem-solving, and multitasking skills.
Key Responsibilities:
Leadership & Team Supervision:
Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently.
Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment.
Ensure the team is trained on company policies, procedures, and best practices.
Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.
Customer Service:
Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly.
Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression.
Lead by example in providing friendly and efficient service to all guests.
Operational Efficiency:
Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures.
Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner.
Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness.
Financial & Cash Handling:
Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
Assist in managing labor costs by adjusting staffing levels as needed to meet demand.
Maintain adherence to company policies for handling cash, credit cards, and other forms of payment.
Staffing & Scheduling:
Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
Step in as needed to cover shifts or assist with additional tasks when required.
Food Safety & Sanitation:
Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards.
Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift.
Oversee the proper storage and handling of food and supplies to prevent waste or contamination.
Problem-Solving & Decision Making:
Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns.
Resolve conflicts or issues that arise among team members or with customers, escalating to the Manager or Assistant Manager as needed.
Communication & Reporting:
Communicate effectively with management, staff, and guests to ensure smooth operations.
Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager.
Provide feedback to the management team on employee performance and operational improvements.
Skills & Qualifications:
Experience: Previous experience in food service, preferably in a supervisory or leadership role. A background in fast-casual or quick-service restaurants is a plus.
Leadership: Strong leadership and people management skills to effectively lead a team and foster a positive work environment.
Customer Service: Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction.
Communication: Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management.
Problem-Solving: Ability to make decisions quickly and effectively, resolving issues with minimal disruption.
Multitasking: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Attention to Detail: High level of attention to detail in maintaining restaurant standards and meeting customer expectations.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Shift Supervisor position at Fazoli's. Specific duties and requirements may vary by location or role.
Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Assistant General Managers to do just that!
Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as an Assistant General Manager at Fazoli’s!
Benefits:
Medical, Dental & VisionBonus PotentialFree Meals while Working*Tuition Reimbursement/ GED AssistanceLife InsuranceShort & Long Term DisabilityDirect DepositReferral BonusTenure RecognitionHoliday Pay (Thanksgiving & Christmas)Opportunity for AdvancementSick PayUniformsVacationCompany Match 401kEmployee Assistance Program (ComPsych) Unity CareCompany ChaplainOur managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Assistant General Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!
This Fazoli’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.
We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.
Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.
Job Description: Assistant General Manager at Fazoli's
Position Title: Assistant General Manager
Reports To: General Manager
Position Overview:
The Assistant General Manager (AGM) at Fazoli’s supports the General Manager in overseeing the daily operations of the restaurant, ensuring the highest standards of customer service, food quality, and operational efficiency. The AGM is responsible for managing staff, supervising restaurant activities during shifts, ensuring compliance with company policies and procedures, and helping to drive profitability. This role serves as a key leader in the restaurant, providing support to both the management team and frontline staff, while also stepping in to take on the GM's responsibilities as needed.
Key Responsibilities:
Leadership & Staff Supervision:
Assist the General Manager in leading, developing, and motivating the restaurant staff to achieve performance goals and high service standards.
Help recruit, train, and onboard new employees, ensuring they understand company policies, procedures, and expectations.
Provide ongoing coaching and feedback to staff, helping them improve performance and develop professionally.
Ensure staffing levels are appropriate during shifts, making adjustments as needed based on guest volume and operational needs.
Foster a positive work culture, maintaining high team morale and encouraging collaboration.
Operational Management:
Oversee day-to-day operations during shifts, ensuring smooth workflow from food preparation to guest service.
Ensure food quality, presentation, and consistency are maintained according to Fazoli’s standards.
Monitor restaurant operations, including guest service, inventory control, and cleanliness, to ensure the highest levels of efficiency and customer satisfaction.
Support the General Manager in managing the restaurant’s overall operations to ensure it meets company goals and compliance standards.
Customer Service & Guest Relations:
Ensure a high level of customer satisfaction by maintaining excellent service and addressing customer concerns or complaints in a timely and professional manner.
Interact with guests to gather feedback and continuously improve their dining experience.
Lead by example by delivering exceptional service, responding to guest needs, and handling guest complaints effectively.
Monitor guest interactions and ensure staff consistently provides friendly, courteous, and professional service.
Financial & Administrative Support:
Assist in managing financial goals, including controlling labor costs, food costs, and operational expenses to achieve profitability.
Help monitor and manage the restaurant’s budget, sales, and labor performance to ensure targets are met.
Participate in financial recordkeeping, including cash handling, bank deposits, and sales reporting.
Track inventory levels, assist in ordering supplies, and ensure proper inventory control to prevent waste or shortages.
Health & Safety Compliance:
Ensure the restaurant is fully compliant with food safety, sanitation, and health regulations.
Assist with regular inspections of the restaurant to ensure adherence to cleanliness and safety standards.
Train and reinforce food safety and sanitation procedures for staff, promoting a safe work environment.
Help enforce all company policies related to health and safety, including proper food storage, handling, and employee hygiene.
Training & Development:
Assist the General Manager in identifying staff training needs and ensuring proper training is provided for new hires and existing employees.
Conduct on-the-job training for staff, helping them understand company standards, safety procedures, and best practices.
Provide support to management in the development and implementation of training programs for team members.
Problem-Solving & Decision Making:
Help resolve operational issues, including staffing shortages, customer complaints, or equipment malfunctions, in a timely and effective manner.
Make decisions in the absence of the General Manager, ensuring that operations continue to run smoothly and effectively.
Act as a problem-solver for staff or customer issues, escalating concerns to the General Manager when necessary.
Marketing & Community Engagement:
Support marketing efforts, including local promotions, events, and community outreach, to drive sales and increase brand awareness.
Engage with customers to promote loyalty programs, specials, and in-store events.
Monitor and respond to customer feedback to maintain a positive brand image.
Skills & Qualifications:
Experience: A minimum of 2-3 years of experience in a leadership or supervisory role within the restaurant industry, preferably in a fast-casual or quick-service setting.
Leadership: Strong leadership and management skills, with the ability to motivate, develop, and coach a team.
Customer Service: Excellent customer service and conflict-resolution skills, with a focus on creating positive guest experiences.
Financial Acumen: Solid understanding of restaurant financials, including labor management, cost control, and budgeting.
Problem Solving: Strong decision-making skills, with the ability to handle and resolve challenges in a fast-paced environment.
Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with staff, guests, and the management team.
Organization: Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
Attention to Detail: High attention to detail in all aspects of restaurant operations, including food quality, service, and cleanliness.
Job Requirements:
Ability to stand for extended periods (4-8+ hours) with periodic breaks.
Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
Capability to walk up and down stairs and use a step ladder as needed.
Occasional sitting, talking, and active listening as required by the role.
Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person.
Ability to move around the kitchen quickly and efficiently.
Compliance with food safety and sanitation regulations.
Work Environment/ Job Conditions:
Flexible scheduling, including nights, weekends, and holidays.
Work in a loud, fast-paced environment.
Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.
This job description provides an overview of the responsibilities and qualifications for the Assistant General Manager position at Fazoli's. Specific duties and requirements may vary by location or role.
