We are looking for a strategic People Operations Business Partner who embodies Favor’s core values, serves as a culture champion for our team and will work alongside Favor’s management team and team members to support all people related matters including performance management, employee relations, career development, engagement programming, organizational challenges and more. This role will use relationship building and data to guide and propose solutions, challenge convention, and assist Favor leaders in making decisions that move our business forward. Favor’s People Operations team operates with agility and at times may require supporting strategic talent and recruiting efforts.
What You'll Do:Act as a strategic advisor and coach to assigned business leaders, VPs, and managers on all people-related matters, including organizational design, workforce planning, and talent management.Translate business strategy and priorities into a tangible People strategy, leading organizational design and restructuring efforts for within assigned departments, advising on team structure, job leveling, and role clarification to maximize effectiveness and improve the performance of the business
Partner with senior leadership to diagnose organizational health, anticipate people issues, and develop proactive solutions that drive business results
Execute core talent programs within assigned departments, including performance reviews, talent calibrations, compensation planning, and promotion cycles
Coach managers on effective performance management, leadership development, team member coaching, and succession planning for key roles.
Identify training and development needs for assigned departments and collaborate with the Talent Experience team to create and implement targeted programs aligned with Favor’s business objectives
Manage and resolve complex employee relations issues (e.g., disciplinary actions, sensitive terminations, workplace investigations) through resolution in partnership with the Manager, People Operations and Legal team.
Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance within the client group.
Analyze HR and business data (e.g., turnover, engagement scores, exit interviews, time-to-hire) to identify trends and root causes, and use these insights to propose data-driven solutions.
In close collaboration with Finance, Manager of People and business leaders, maintain workforce plans and headcount forecasts to support hiring strategies and budget management.
Track and report on key People metrics for assigned departments, providing regular updates to leadership on organizational health and progress toward People goals.
Partner with the Talent Experience team to support programs and processes related to team member engagement, including engagement surveys, cross-department focus groups, training, and resources
Collaborate with the Talent Acquisition team and leadership to create an equitable hiring experience for all candidates and ensure internal equity in assigned departments
Champion and drive cultural initiatives and company values within assigned departments ensuring alignment with the overall team member experience.
Partner with the People Operations team to ensure compensation, benefits, and recognition programs are effectively communicated to drive retention and morale.
Partner with leadership to facilitate and take action on team member engagement surveys and feedback mechanisms to continuously improve the working environment and team member satisfaction.
Provide career guidance to team members and propose solutions for internal movement and opportunities
Collaborate with the Business Partner and People Operations teams to ensure a consistent and equitable experience for all Favor team members
Step in to partner with Hiring Managers to identify and understand hiring needs and the required skills, competencies, and qualifications for any given role and create interview questions that reflect the requirements for each position
Help to source and build talent pipelines for roles when needed
Skills You Have:Bachelor's degree or comparable formal training, certification, and/or work experience4+ years of experience in human resources
Demonstrated experience working with varying levels of leadership
Ability to set up and track relevant metrics and key performance indicators and use them to drive business results
Working knowledge of compensation strategy, employee relations, organizational design, performance management, employment law, and DEIB
SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) preferred
Who You Are:You have exceptional verbal, written and interpersonal communication skillsYou have an excellent grasp of human resource management techniques
You have exemplary organizational skills, time management skills, and pay attention to detail
You excel at relationship-building and stakeholder management
Life at FavorWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessMeet and exceed quarterly and yearly predetermined goals and quotas, such as signed PTA partnerships, new customer activations, and promo code redemption rates
Execute energetic community marketing activations, pop-up events, and targeted customer acquisition campaigns with local institutions, including schools, PTAs, and hospitals
Help design and run creative, repeatable programs that successfully turn event attendees into first-time Favor users
Maintain a standard Monday–Friday schedule, with the regular flexibility to work weekends to support community events.
Act as the enthusiastic face of the brand, proactively approaching potential customers to explain Favor's features, benefits, and everyday value
Distribute marketing collateral and promotional codes to drive first-time app downloads and orders
Research, scout, and recommend upcoming local festivals, community events, and high-foot-traffic areas for future growth opportunities
Manage on-the-ground event logistics, including the setup, breakdown, and inventory management of all event kit and marketing materials
Collaborate directly with the Marketing and Operations teams to capture social media content during live events and share market feedback
Skills You Have:Bachelor's degree or comparable formal training, certification and/or work experience
1–3 years of experience in sales, business development, or a customer-facing role preferred
Ability to work a Monday–Friday schedule and remain on your feet for extended periods
Knowledge of market research, sales and negotiating principles
Time management and organizational skills with the ability to manage competing priorities and meet deadlines with Google Suite
Excellent written and verbal communication skills with a demonstrated ability to communicate via phone and email (both internally and externally) and experience creating and facilitating presentations. The ability to speak Spanish is a plus
Ability to build lasting relationships
Who You Are:You’re a team player who is energetic and coachable
You thrive in a fast-paced, regularly changing environment
You are an extroverted communicator who enjoys meeting new people and building community connections
You are self aware and extremely self-motivated
You persevere in the face of challenges with a positive, can-do attitude
Life at FavorWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read Less● Strong analytical acumen with cross-functional leadership ability; ability to
develop respectful influencing strategies to leverage support from
cross-functional stakeholders
● Ability to focus on and improve customer experience and business performance
through in-app placement, segmentation, experimentation, and continuous
optimization; ability to demonstrate a high degree of ownership and
accountability
● Ability to meet tight deadlines and ensure all directives and communications are
accurate, clear, concise, and consistent with Favor core values
● Process and detail-oriented mindset with demonstrated ability to maintain a clear history of changes and documentation
● Strong understanding of CMS and how they work; knowledge of Braze,
Tableau,Contentful or similar tools
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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