Provide a variety of traditional bookkeeping duties associated with Deposit Services. Is cross trained in all functions to allow for rotation of weekly responsibilities and provide backup as needed. Interaction with internal and external customers is expected to provide an exceptional customer experience at all times.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
ACCOUNTABILITY 1:
Responsible for the accurate and timely processing of deposit related transactions to customer accounts. Has oversight and accountability for specific deposit operational area of expertise. Areas of responsibility may include: return item processing; ATM and debit cards; Visa gift and travel cards; processes overdrafts, stop payments; resolves non-posts; monitors dormant accounts; assists in aspects of savings accounts, checking accounts, IRA/HSAs, certificate of deposit; safe deposit box billing; conducts account research; answers customer phone calls and assists with questions, troubleshooting and account servicing issues; sends notices; processes returned mail.
ACCOUNTABILITY 2:
Proficiently perform all the duties and tasks in carrying out the Overdraft program.
ACCOUNTABILITY 3:
Answer customer inquiries for basic deposit services, ensuring prompt and accurate problem resolution and excellent customer service.
ACCOUNTABILITY 4:
Process notices, performs scanning, indexing, and mail processing functions. May run imaging work and complete item processing functions
ACCOUNTABILITY 5:
Document departmental operating procedures and assist in the implementation and ongoing usage of procedures.
ACCOUNTABILITY 6:
Ensure adherence to all applicable compliance and regulatory requirements as well as bank procedures.
SECONDARY DUTIES AND RESPONSIBILITIES:
Assist with department projects as assignedActively seek opportunities to strengthen ties between the Bank and the community, while maintaining a positive, professional, and respectful image of the Bank.Other duties as may be assigned.EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
High school diploma or equivalent Previous work experience requiring computer skillsBanking and/or banking operations experience preferredData entry skills with speed and accuracyProficient computer skills to include Word and ExcelAccurate with a strong attention to detailEffective problem solving and decision making skills Ability to multi-task and handle changing priorities in a deadline oriented environmentProficient verbal and written communication skillsGood math skillsDependableCustomer service focusThe ability to contribute in a team environment, ensuring that departmental and individual goals are metCourteous and professional Read LessFarmers State Bank is looking for a dependable, detail-oriented Full-time Universal Banker that will work in the Northwood branch. Duties and responsibilities include the following:
Accepts checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into systemCashes checks and processes withdrawalsProcesses loan paymentsBalance a cash drawer with accuracyIdentifies fraudulent activityAssists with night depository and vault dutiesEffectively cross-sells bank servicesMay open accounts as neededMaintains a well-developed, current, working knowledge of the complete bank line of products and servicesAssists with special projects and duties as assignedRequirements:Requirements for this position include the following:
High School Diploma or equivalentBasic working knowledge of Microsoft Office (Word, Excel, PowerPoint)Available to work Monday through Friday during regular bank hoursMust be available to float between different offices as neededMust be dependable and able to work the required shiftsMaintain professional appearance and behavior at all timesStrong customer service skills and ability to work with all types of customers Read LessFarmers State Bank is looking for a dependable, detail-oriented Full-time Universal Banker that will work in the Mason City branch. Duties and responsibilities include the following:
Accepts checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into systemCashes checks and processes withdrawalsProcesses loan paymentsBalance a cash drawer with accuracyIdentifies fraudulent activityAssists with night depository and vault dutiesEffectively cross-sells bank servicesMay open accounts as neededMaintains a well-developed, current, working knowledge of the complete bank line of products and servicesAssists with special projects and duties as assignedRequirements:Requirements for this position include the following:
High School Diploma or equivalentBasic working knowledge of Microsoft Office (Word, Excel, PowerPoint)Available to work Monday through Friday during regular bank hours, with rotating Saturday morningsMust be available to float between different offices as neededMust be dependable and able to work the required shiftsMaintain professional appearance and behavior at all timesStrong customer service skills and ability to work with all types of customers Read LessFarmers State Bank is looking for a dependable, detail-oriented Full-time Universal Banker that will work in the Clear Lake or Mason City branch. Duties and responsibilities include the following:
Accepts checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into systemCashes checks and processes withdrawalsProcesses loan paymentsBalance a cash drawer with accuracyIdentifies fraudulent activityAssists with night depository and vault dutiesEffectively cross-sells bank servicesMay open accounts as neededMaintains a well-developed, current, working knowledge of the complete bank line of products and servicesAssists with special projects and duties as assignedRequirements for this position include the following:
High School Diploma or equivalentBasic working knowledge of Microsoft Office (Word, Excel, PowerPoint)Available to work Monday through Friday during regular bank hours, with rotating Saturday morningsMust be available to float between different offices as neededMust be dependable and able to work the required shiftsMaintain professional appearance and behavior at all timesStrong customer service skills and ability to work with all types of customers Read Less