Fanno Creek Clinic is state certified, tier 3 patient-centered primary care home located in Southwest Portland, Oregon. We serve a diverse adult patient population and offer high quality primary health care together with the convenience of on-site specialists, lab, X-ray, ultrasound, and screening mammography services. Owned by both the physicians and staff members, we collectively strive to create an environment that supports providing personalized, patient-centered health care.
About the Role:
The Registered Nurse Lead plays a pivotal role in enhancing the delivery of outpatient care at Fanno Creek Clinic. This position assists with leadership of nursing and medical support professionals to ensure high-quality patient care, adherence to clinical protocols, and efficient operational workflows. The role requires collaboration with multidisciplinary teams to coordinate patient services and implement best practices in patient care. The Registered Nurse Lead also serves as a mentor and trainer, fostering professional development and maintaining staff competency.
Minimum Qualifications:
Current and valid Oregon Registered Nurse (RN) license.Basic Life Support (BLS) certification.Bachelor of Science in Nursing (BSN) degree or equivalent.Minimum of 5 years of clinical nursing experience, with at least 2 years in an outpatient care setting.Demonstrated experience in staff supervision or leadership roles within a healthcare environment.Intermediate or advanced computer skills and proficient in practice management software systems and electronic health records (EHR) systems.Preferred Qualifications:
Experience with healthcare quality improvement methodologies.Advanced Cardiovascular Life Support Certification (ACLS).Essential Functions:
Administers nursing care essential to the assessment, promotion, maintenance, and restoration of patient’s health and wellness in the clinic setting, as applicable, and as directed by standing protocols.Assist physicians with examinations and minor surgical procedures as requested.Works closely with RN Manager and other members of clinic leadership to meet clinic goals. Remove sutures, change dressings, and perform other minor procedures. Triage patient phone calls and evaluate patient conditions according to physician and practice standards. Communicates physicians’ instructions to patients and documents accordingly in-patient medical record.Order and refill prescriptions as directed by physicians and nurse practitioners. Returns patient phone calls as needed in accordance with clinic protocols.Evaluates patient care needs and ensures patient care needs are met. Suggests solutions and resolves patient care problems.Administer immunizations as directed by the physician. Conducts patient and family education and instruction in relation to health information and management. Assists with ordering inventoried medical supplies and maintain levels necessary for efficient clinical operations. Understands and supports the office’s HIPAA privacy practices. Maintains strictest confidentiality in accordance with clinic compliance policy.Assists other members of medical support team including physicians, nurse practitioners, registered nurses, and medical assistants in facilitating patient care activities. Participates in professional development activities, maintains professional affiliations, and promotes interdepartmental collaboration and teamwork.Contributes input regarding staffing and assists in assigning staff as appropriate.Assists with the recruitment and selection of RNs and Medical Assistants, conducts candidate interviews and provides candidate evaluations to Clinic Administration.Assists with scheduling and timekeeping management for medical support team. Provides leadership and support to clinic RNs and MAs in coordination with clinic administration. Follows all safety procedures and protocols. Abides by all established clinic policies. Performs other related and non-related work as needed.Skills/Abilities Required:
The Registered Nurse Lead utilizes outpatient care knowledge daily to ensure that patient treatments and procedures align with current clinical standards and protocols. Employee management skills are essential for effectively supervising medical support staff, resolving conflicts, and fostering a collaborative team environment. Staff training expertise is applied to design and deliver educational programs that enhance clinical competencies and compliance with healthcare regulations. Leadership skills are critical for motivating the team, driving quality improvement initiatives, and serving as a liaison between medical support staff and other healthcare professionals.
Exercises a high degree of initiative, judgment, discretion and problem-solving to achieve organizational objectives.Expert communicator, clear and direct in both verbal and written communication.Commitment to high professional and ethical standards, and a diverse workforce.Compensation/Benefits:
Hourly/non-exempt DOEFlexible schedule 401(k) retirement plan with 3% employer contributionHealth insuranceDental insuranceVision insuranceEmployee Assistance ProgramLife insurancePaid time offFree onsite parkingTypical physical demands:
Requires full range of body motion handling and lifting patients, manual and finger dexterity and hand-eye coordination. Occasionally helps lift and move patients. Requires sitting, standing and/or walking for extensive periods of time. Requires corrected vision and hearing to normal ranges. No color blindness. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable disease or bodily fluids.
Level 1 occupational exposure to bloodborne pathogens & other potentially infectious materials (OPIM) by the nature of the tasks you perform. You will potentially be exposed to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment. Work is performed in a medical office environment with occasional off premise travel. Involves frequent contact with patients, and the public. Occasional pressure due to multiple tasks and enquiries. Interaction with others is constant and interruptive.
Summary of Duties:
Be able to perform CPR as needed.Greets patients and prepares them for physician examination. Screens patients for appropriate information. Prepares equipment and aids physician during treatment, examination, and testing of the patients. Instructs patients in collection of samples and tests.Labels and maintains proper storage for specimens and tests. Delivers tests and obtains results.Cleans exam rooms appropriately between patients and at the end of each clinic.Provides care to patients under the direct supervision of the physician, and as directed by standing protocols.Communicates physician’s instructions to patients.Observes, documents, and reports patient’s condition and reaction to drugs and treatments to physicians. Dispenses prescriptions/medication as directed.Enters patient data with reliable accuracy and in accordance with established protocol. Assists providers in completing medical records concerning medical history, diagnosis, prognosis, and current treatment plans. Maintains required records.Orders diagnostic studies as directed by the physician.Answers questions regarding patient surgical/procedural appointments and testing.Makes follow-up calls to all patients following procedural appointments in accordance with established protocol. Oversees appointment scheduling and ensures preferences are given to patients in emergency situations. Maintains timely flow of patients.Assists providers as needed.Helps process prior authorizations for images and prescriptions as needed.Assists in referring patients to other specialists as directed.Coordinate’s patient care activities for the clinic.Performs patient telephone triage and assesses and coordinates needs with medical staff.Responds to and refers incoming telephone calls. Instructs patient and family regarding medications and treatment instructions. Issues outpatient materials and assists with patient instruction per physicians’ orders. Maintains and reviews patients’ records, charts, and other pertinent information prior to appointments. Ensures that lab reports, x-rays, and other information are in patient record.Maintains exam rooms for necessary supplies and materials. Ensures cleanliness. Prepares list of medical supplies needed.Utilizes, maintains, and trains staff in clinic’s software systems as appropriate. Attends all meetings as required.Complies with all FCC policies.Understands and supports the office’s HIPAA privacy practices. Maintains strictest confidentiality.Performs related work as required.Knowledge, Skills, Abilities Required:
Knowledge of medical assistant theory and practice to provide and evaluate patient care.Knowledge or organizational policies, regulations, and procedures to administer patient care.Knowledge of medical equipment and instruments to administer patient care.Knowledge of common safety hazards and precautions to maintain a safe working environment.Skill in applying and modifying the principles, methods, and techniques of a medical assistant to provide on-going patient care.Skill in identifying problems and recommending solutions.Skill in assisting with a variety of treatments and medications as directed.Skill in developing and maintaining department quality assurance.Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.Ability to maintain quality control standards.Ability to react calmly and effectively in emergent situations.Ability to read, understand, and respond to detailed oral and written instructions.Ability to communicate clearly with competency in language, grammar, and spelling in both verbal and written form.Basic computing skills including keyboarding and familiarity with Microsoft Windows.Medical Assistant Certification or ability to acquire within 1 year of hire.CPR certification required.ACLS certification (optional but preferred).Education/Experience:
High school diploma or equivalent required.Completion of an accredited Medical Assisting training program required.Previous experience in a clinic setting preferred.Compensation/Benefits:
$19.00-$28.00 Hourly/non-exempt 401(k) retirement plan with 3% employer contributionHealth insuranceDental insuranceVision insuranceEmployee Assistance ProgramLife insurancePaid time offFree onsite parkingMonday - Friday / No evenings or weekendsTypical physical demands:
Requires full range of body motion handling and lifting patients, manual and finger dexterity and hand-eye coordination. Occasionally helps lift and move patients. Requires sitting, standing and/or walking for extensive periods of time. Requires corrected vision and hearing to normal ranges. No color blindness. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable disease or bodily fluids.
Level 1 occupational exposure to bloodborne pathogens & other potentially infectious materials (OPIM) by the nature of the tasks you perform. You will potentially be exposed to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment. Work is performed in a medical office environment with occasional off premise travel. Involves frequent contact with patients, and the public. Occasional pressure due to multiple tasks and enquiries. Interaction with others is constant and interruptive.
