At Fanatics Commerce, we're more than just a leader in licensed sports merchandise we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
The Retail Associate is responsible for carrying out the front-line selling effort, driving sales revenue, creating the ultimate shopping experience for our customers and maintaining retail standards through back of house operations. Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team.
How You Will Make An Impact
Greets customers and ask questions to help make their shopping experience an enjoyable one.Makes recommendations based on observations and conversations with customers.Helps execute a brand connection by ensuring customers enjoy a top-notch shopping experience.Maintains sales floor and/or stockroom standards with an eye to detail.Processes accurate sales transactions via the (POS) System.Maintains the highest standards of professionalism, integrity and customer service to ensure the Mitchell & Ness, Fanatics Brands and Team/League are always positively represented.Performs additional responsibilities as directed by the management team.What You Bring To The Team
High School graduate or general education degree (GED) or equivalent combination of education and experience.Possesses a fun, professional demeanor.Demonstrates ability to build product knowledge of Inventory.Demonstrates ability to work as a member of a team in fast paced environments, servicing a diverse customer base.Ability to maintain high standards of organization and cleanness.Proven ability to overcome obstacles while maintaining a positive, can do attitude.Strong verbal communication skills.Ability to work independently and responsibly in a fast-paced environment. Read LessThe Retail Lead plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front line selling effort. The Retail Lead will drive results through effective communication and team building.
This position is part time depending on the specific needs of the property and will work a rotating schedule including days, nights, and rotating weekends.
General Duties & Responsibilities: Drive sales results by executing the sales/operations plans; support back of house operations; maintain stockroom organization; utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT; communicate expectations for assignments and projects to employees under your supervision; provide training and assistance to new employees as required; provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment.
Education, Experience & Requirements: Drive sales results by executing the sales/operations plans; support back of house operations; maintain stockroom organization; utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT; communicate expectations for assignments and projects to employees under your supervision; provide training and assistance to new employees as required; provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment.
Job Knowledge, Skills & Abilities: Possess a fun, outgoing, confident, professional demeanor; prior leadership or management experience preferred; ability to work well with all levels of management, build partnerships and direct team; ability to anticipate and solve problems, act decisively and persist in the face of obstacles; ability to represent Fanatics/League/Team Values and standards; able to balance and prioritize multiple projects while remaining calm under pressure; available to work varied shifts including; weekend, closing and holiday shifts; strong verbal and written communication skills; ability to complete two step network duo verification for the rare instance where required to do so.
Physical Demands: Regularly required to sit stand, reach, bend and move about the facility as needed; must be able to lift and carry up to 30 lbs.; game day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the worldincluding the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: Build Championship Teams; Obsessed with Fans; Limitless Entrepreneurial Spirit; Determined and Relentless Mindset.
Job Info
Locations 1185 Asp Ave, Norman, OK, 73019, US (On-site)Job Schedule Part timeRegular or Temporary Regular Read LessThe Retail Lead plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front-line selling effort. The Retail Lead will drive results through effective communication and team building.
This position is full time depending on the specific needs of the property and will work a rotating schedule including days, nights, and rotating weekends.
General Duties & Responsibilities:
Drive sales results by executing the sales/operations plansSupport back of house operations; maintain stockroom organizationUtilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPTCommunicate expectations for assignments and projects to employees under your supervisionProvide training and assistance to new employees as requiredProvide feedback to associates based on observed job performance, fan comments and knowledge of the work environmentEducation, Experience & Requirements:
Drive sales results by executing the sales/operations plansSupport back of house operations; maintain stockroom organizationUtilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPTCommunicate expectations for assignments and projects to employees under your supervisionProvide training and assistance to new employees as requiredProvide feedback to associates based on observed job performance, fan comments and knowledge of the work environmentJob Knowledge, Skills & Abilities:
Possess a fun, outgoing, confident, professional demeanorPrior leadership or management experience preferredAbility to work well with all levels of management, build partnerships and direct teamAbility to anticipate and solve problems, act decisively and persist in the face of obstaclesAbility to represent Fanatics/League/Team Values and standardsAble to balance and prioritize multiple projects while remaining calm under pressureAvailable to work varied shifts including weekend, closing and holiday shiftsStrong verbal and written communication skillsAbility to complete two step network duo verification for the rare instance where required to do soPhysical Demands:
Regularly required to sit stand, reach, bend and move about the facility as neededMust be able to lift and carry up to 30 lbs.Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shopFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the worldincluding the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
Build Championship TeamsObsessed with FansLimitless Entrepreneurial SpiritDetermined and Relentless MindsetJob Schedule: Part time
Location: 201 E Jefferson St, Phoenix, AZ, 85004, US (On-site)
Regular or Temporary: Regular
Read LessThe Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.
The Retail Lead will be expected to work a part-time schedule which includes days, nights, weekends, extended hours on game days and during events.
General Duties and Responsibilities:
Drive sales results by consistent execution of daily operationsSupport back of house operations; maintain stockroom organizationKnowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)Work with Retail Associates to ensure an exemplary fan experienceCommunicate expectations for assignments and projects to Retail AssociatesProvide training and assistance to Retail Associates as requiredCoach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experienceUnderstands Fanatics Values and how they relate to their rolePerform 'Manager on Duty responsibilities' as neededEducation, Experience and Requirements:
Minimum 18 years of age,Minimum one year working in retail or sales preferredAbility to work independently and responsibly in a fast-paced environmentForeign language skills are a plusJob Knowledge, Skills and Abilities:
Possess a fun, outgoing, confident, professional demeanorPrior leadership experience preferredAbility to work well with all levels of management, build partnerships and coach teamsIn partnership with leadership team act decisively to solve problemsAbility to represent Fanatics/League/Team Values and standardsAbility to balance and prioritize multiple projects while remaining calm under pressureStrong communication, literacy, and numeracy skillsPhysical Demands:
Regularly required to sit stand, reach, bend and move about the facility as neededMust be able to lift and carry up to 30 lbs.Game Day/Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shopThe salary range for this position is $19.18-$22/hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.
Read LessThe Seasonal Retail Associate is responsible for carrying out the front-line selling effort, driving sales revenue for the organization, creating the ultimate shopping experience for our fans and maintaining retail standards through back of house operations. Seasonal Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team. The Seasonal Retail Associate will be expected to work a part-time schedule which can include days, nights, and weekends.
General Duties and Responsibilities : Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail Process sales transactions via the Fanatics Point of Sale System (POS) Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented Perform additional responsibilities as directed by the management team
Education, Experience and Requirements: Minimum 18 years of age, High School graduate or equivalent Past experience working in retail or sales preferred Ability to work independently and responsibly in a fast-paced environment Availability to work extended hours on game days and during events Foreign language skills are a plus
Job Knowledge, Skills and Abilities: Possess a fun, professional demeanor Demonstrated ability to build product knowledge of Team/League inventory Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base Ability to maintain high standards of organization and cleanness Proven ability to overcome obstacles while maintaining a positive, can-do attitude Strong verbal communication skills
Physical Demands: Regularly required to sit stand, reach, bend and move about the facility as needed Must be able to lift and carry up to 30 lbs. Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
Read LessThe Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.
General Duties and Responsibilities:
Drive sales results by consistent execution of daily operationsSupport back-of-house operations; maintain stockroom organization.Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTAMake recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)Work with Retail Associates to ensure an exemplary fan experience.Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.Encourages and models Fanatics ValuesPerform Manager on Duty responsibilities.Education, Experience, and Requirements
Minimum 18 years of age.Minimum two years working in retail or sales preferred.Ability to work independently and responsibly in a fast-paced environment.Foreign language skills are a plus.Job Knowledge, Skills, and Abilities
Possess a fun, outgoing, confident, professional demeanor.Prior leadership experience preferred.Ability to work well with all levels of management, build partnerships, and coach teams.Ability to anticipate and solve problems and act decisively.Ability to represent Fanatics/League/Team Values and standards.Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure.Strong communication, literacy, and numeracy skillsPhysical Demands:
Regularly required to sit stand, reach, bend, and move about the facility as needed.Must be able to lift and carry up to 30 lbs.Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop. Read Less
