Reports To: Program Director / Assistant Program Director · Supervises: Clinicians
About Family Services of America
Family Services of America (FSA) is a CARF-accredited behavioral health and child welfare organization and a licensed foster care agency in the state of North Carolina, headquartered in North Carolina. FSA provides trauma-informed, evidence-based care to children and families, including licensed foster care and therapeutic foster care, case management, clinical and behavioral health services, and wraparound supports. Our team is committed to the safety, well-being, and healthy development of the children and families we serve, delivering culturally and linguistically responsive services in a supportive, child-centered environment.
The Opportunity
The Lead Clinician oversees clinical services and supervises and trains clinical staff for FSA’s foster care program, ensuring child-facing behavioral health services are delivered on-site and in a confidential manner.
Please note: This is a grant-funded, term-limited position for up to three years. Continuation is contingent on grant funding.
What You Will Own
Oversee the delivery of clinical and behavioral health services, ensuring services are provided on-site and confidentially.
Train and supervise Clinicians and behavioral health staff, ensuring completion of relevant training on evidence-based practices.
Ensure implementation of evidence-based, trauma-informed models (TF-CBT, SPARCS, TFTC) appropriate to the population.
Support maintenance of clinical staffing ratios and confidential, child-facing service delivery.
Oversee crisis intervention and safety screening protocols in coordination with case management and medical staff.
Participate in clinical quality assurance, case staffing, and documentation review in the EHR.
Required Qualifications
Master’s or doctorate in psychology, social work, counseling, marriage and family therapy, or another relevant behavioral health discipline from an accredited program where clinical experience is required, including two (2) years of post-graduate direct-service experience.
Must be fully licensed and in good standing to provide clinical services in North Carolina as an LCSW, LCMHC, or LMFT.
Clinical supervisory experience required, including the ability to support, train, and monitor Clinicians providing trauma-informed services to children and families.
Must be at least 21 years of age. Employment is contingent on successful completion of all required background checks and credentialing, including FBI fingerprint, state repository, child abuse and neglect, and sex offender registry checks, and proof of immunity to vaccine-preventable respiratory diseases.
Preferred Qualifications
Experience providing clinical leadership in a foster care or child welfare setting.
Bilingual (English/Spanish) preferred.
Certification/training in TF-CBT, SPARCS, EMDR, or other trauma-focused modalities.
Additional North Carolina clinical credentials or approved clinical supervisor status preferred.
Compensation and Benefits
Salary: $74,800 – $88,000 annually, commensurate with experience. Benefits include group health, dental, and vision insurance; employer-paid basic life insurance (coverage begins after the eligibility period); paid time off and paid federal holidays; professional development; GSA-rate mileage reimbursement; and workers’ compensation per N.C.G.S. § 97-2.
Employment Type: Full Time
Reports To: Director of Operations
About Family Services of America
Family Services of America (FSA) is a CARF-accredited behavioral health and child welfare organization and licensed North Carolina foster care agency based in Fayetteville. We provide trauma-informed care and practical support to children and families in a respectful, child-centered environment.
The Opportunity
We are looking for an experienced Program Director to provide full oversight of FSA’s long-term foster care program. This is a senior, outcomes-driven leadership role responsible for managing program operations, cross-functional workflows, federally funded program requirements, staffing support, budget execution, accreditation readiness, policies, SOPs, and continuous quality improvement.
Please note: This is a grant-funded, term-limited position for up to three years. Continuation is contingent on grant funding.
What You Will Own
Provide complete operational oversight for the long-term foster care program, ensuring all service lines, staff functions, and program workflows operate together effectively. Manage the full program pipeline, including referrals/intakes, placement coordination, foster parent recruitment and licensing, case management, clinical services, medical coordination, education support, compliance, and discharge/permanency workflows. Lead program implementation for federally funded services, ensuring grant deliverables, reporting deadlines, documentation, performance metrics, and contract requirements are met. Oversee program budget execution in partnership with finance leadership, including staffing allocations, spending controls, cost allowability, budget monitoring, and financial reporting support. Maintain accreditation and licensing readiness, including CARF standards, NC DHHS/DSS requirements, audit preparation, corrective action plans, and continuous quality improvement activities. Develop, implement, and monitor program policies, standard operating procedures, workflows, forms, and documentation standards that support consistent, compliant service delivery. Support staffing structure, supervision, performance management, workforce coverage, onboarding, training compliance, and team accountability across all program functions. Use data to monitor outcomes, identify workflow gaps, evaluate program performance, and drive improvements in safety, quality, timeliness, compliance, and child/family outcomes. Serve as a senior program leader and liaison with funders, regulators, community partners, courts, referral sources, and internal executive leadership.Required Qualifications
Master’s degree in social work, human services, behavioral science, public administration, business administration, nonprofit management, healthcare administration, education administration, or a related administrative field; OR Bachelor’s degree in a related field with significant senior program leadership experience. Minimum five (5) years of experience serving as a Program Director or equivalent senior program leader with responsibility for full program oversight, staffing, budget, compliance, reporting, and outcomes. Demonstrated experience monitoring, managing, or directing federally funded programs, including grant deliverables, compliance requirements, performance reporting, documentation, and audit readiness. Experience managing complex program workflows, cross-functional teams, quality assurance systems, policies, SOPs, accreditation/licensing requirements, and data-driven performance metrics. Administrator’s license for the facility, if required by NC state licensing. Must be at least 21 years of age. Employment is contingent on successful completion of all required background checks and credentialing, including FBI fingerprint, state repository, child abuse and neglect, and sex offender registry checks, and proof of immunity to vaccine-preventable respiratory diseases.Preferred Qualifications
Experience directing a licensed long-term foster care, child welfare, residential, behavioral health, health care administration, or human services program. Experience with CARF accreditation, NC DHHS/DSS licensing, federally funded program monitoring, performance evaluation, and corrective action management. Strong financial oversight experience, including budget monitoring, staffing allocations, cost controls, and grant-funded program spending. Experience creating and implementing policies, SOPs, workflow tools, dashboards, and quality improvement systems. Bilingual (English/Spanish) preferred. Knowledge of trauma-informed, evidence-based models such as TF-CBT, SPARCS, or TFTC.Compensation and Benefits
Salary: $70,000 – $82,000 annually, commensurate with experience. Benefits include group health, dental, and vision insurance; employer-paid basic life insurance (coverage begins after the eligibility period); paid time off and paid federal holidays; professional development; GSA-rate mileage reimbursement; and workers’ compensation per N.C.G.S. § 97-2.
Employment Type: Full TimeReports To: Program Director / Assistant Program Director · Supervises: Case Managers
About Family Services of America
Family Services of America (FSA) is a CARF-accredited behavioral health and child welfare organization and a licensed foster care agency in the state of North Carolina, headquartered in North Carolina. FSA provides trauma-informed, evidence-based care to children and families, including licensed foster care and therapeutic foster care, case management, clinical and behavioral health services, and wraparound supports. Our team is committed to the safety, well-being, and healthy development of the children and families we serve, delivering culturally and linguistically responsive services in a supportive, child-centered environment.
The Opportunity
The Lead Case Manager coordinates case management and permanency services for children in FSA’s foster care program, and supervises and trains Case Managers. Child-facing services are provided on-site.
Please note: This is a grant-funded, term-limited position for up to three years. Continuation is contingent on grant funding.
What You Will Own
Coordinate case management and permanency services, ensuring services meet program timeframes and child welfare standards.
Supervise and train Case Managers and ensure they complete relevant training on child welfare topics.
Provide child-facing case management services on-site, including assessments, service planning, and permanency/reunification coordination.
Ensure consistent care-coordination communication between medical, behavioral health, and external stakeholders; coordinate child advocate referrals as needed.
Support maintenance of case management staffing ratios.
Ensure accurate, timely, confidential case documentation in the EHR.
Required Qualifications
Master’s degree in the behavioral sciences, human services, or social services; OR a Bachelor’s degree and at least three (3) years of progressive experience demonstrating supervisory and case management experience.
Must be at least 21 years of age. Employment is contingent on successful completion of all required background checks and credentialing, including FBI fingerprint, state repository, child abuse and neglect, and sex offender registry checks, and proof of immunity to vaccine-preventable respiratory diseases.
Preferred Qualifications
Case management and permanency experience in a foster care or child welfare setting.
Bilingual (English/Spanish) preferred.
Experience with EHR documentation and trauma-informed case management.
Compensation and Benefits
Salary: $54,400 – $64,000 annually, commensurate with experience. Benefits include group health, dental, and vision insurance; employer-paid basic life insurance (coverage begins after the eligibility period); paid time off and paid federal holidays; professional development; GSA-rate mileage reimbursement; and workers’ compensation per N.C.G.S. § 97-2.
Employment Type: Full Time
