* This is a hybrid role with regular travel required to all of our FHC Dental Center locations. *
JOB SUMMARY
The Director of Dental Operations provides administrative oversight for multiple dental centers. This position is responsible for overseeing operational efficiency, strategic coordination, and performance optimization across multiple dental sites. The Director of Dental Operations ensures the seamless integration of dental operations with organizational goals through effective multi-site management, resource allocation, and process improvement initiatives. The role collaborates closely with the Chief Operations Officer, Chief Health Officer, Dental Service Line Leaders, and Managers within each Dental Center to support both clinical and administrative excellence while maintaining compliance with all applicable federal, state, and local regulations. Additionally, the Director of Dental Operations plays a key role in aligning dental services with the broader mission and strategic objectives of the health center.
ESSENTIAL JOB FUNCTIONS
Provides overall operational leadership for all dental sites, ensuring alignment with organizational objectives, regulatory requirements, and patient care standards while developing, implementing, and enforcing standardized workflows, policies, and procedures to improve efficiency, reduce variability, and enhance access to care.Monitors and evaluates key performance indicators - including patient volumes, wait times, confirmation rates, staffing levels, payer mix, and operational costs - and prepares and presents regular reports to leadership with actionable recommendations to meet or exceed performance goals.Oversees site-level operational coordination in collaboration with Dental Center Managers, including staffing levels, equipment maintenance, supply management, and daily operational support, while providing guidance and direction on complex operation issues beyond routine site-level management.Leads workforce management activities across dental sites, including recruitment, hiring, onboarding, performance evaluations, staff development planning, training program implementation, and disciplinary processes to ensure consistent standards and team effectiveness.Facilitates regular communication and meetings with Dental Center Managers and staff to review performance metrics, address operational and financial challenges, and ensure alignment on departmental goals and initiatives.Serves as a liaison between dental operations and key internal departments - including finance, human resources, information technology, primary care, and behavioral health - to support integrated, interdisciplinary care delivery and organizational alignment.Partner with the Chief Operations Officer and executive leadership to drive clinical initiatives, standardize protocols, uphold quality metrics, and champion integrated, whole-person care models.Ensures compliance with all applicable federal, state, and local regulations (including HRSA, HIPAA, OSHA, ForwardHealth) and operational standards related to facility management, safety, waste disposal, and infection control through audits, policy updates, and staff education.Implements and monitors quality improvement initiatives focused on operational efficiency, including patient flow, scheduling, billing accuracy, documentation, and claims processing, while overseeing dental billing and revenue cycle functions in partnership with Business Systems teams.Conducts regular site audits and collaborates with compliance leadership to resolve escalated patient complaints and incident reports, identify operational gaps, and implement corrective actions and trend-based improvements.Assists in the development and ongoing monitoring of the annual dental department budget and contributes to establishing financial and productivity targets.Oversees integrated operational systems across front office, clinical, and billing functions to optimize scheduling, eligibility verification, collections, prior authorizations, documentation, and claims submission and reconciliation processes.Builds and maintains partnerships with community organizations, schools, and public health stakeholders, and represents the dental program at community events to promote oral health initiatives, expand access to care, and address health disparities.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Bachelor’s degree in healthcare administration, business administration, or public health.7–10 years of progressive leadership experience in healthcare operations, preferably in a multi-site environment. Minimum of 5 years in a senior leadership role is preferred.3–5 years of experience in dental operations, ambulatory care, or Federally Qualified Health Center (FQHC) settings is strongly preferred. Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or related field is strongly preferred.CERTIFICATIONS / LICENSES
Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.
Equal Employment Opportunity
Read Less* This is a hybrid role with regular travel required to all of our FHC Dental Center locations. *
JOB SUMMARY
The Director of Dental Operations provides administrative oversight for multiple dental centers. This position is responsible for overseeing operational efficiency, strategic coordination, and performance optimization across multiple dental sites. The Director of Dental Operations ensures the seamless integration of dental operations with organizational goals through effective multi-site management, resource allocation, and process improvement initiatives. The role collaborates closely with the Chief Operations Officer, Chief Health Officer, Dental Service Line Leaders, and Managers within each Dental Center to support both clinical and administrative excellence while maintaining compliance with all applicable federal, state, and local regulations. Additionally, the Director of Dental Operations plays a key role in aligning dental services with the broader mission and strategic objectives of the health center.
ESSENTIAL JOB FUNCTIONS
Provides overall operational leadership for all dental sites, ensuring alignment with organizational objectives, regulatory requirements, and patient care standards while developing, implementing, and enforcing standardized workflows, policies, and procedures to improve efficiency, reduce variability, and enhance access to care.Monitors and evaluates key performance indicators - including patient volumes, wait times, confirmation rates, staffing levels, payer mix, and operational costs - and prepares and presents regular reports to leadership with actionable recommendations to meet or exceed performance goals.Oversees site-level operational coordination in collaboration with Dental Center Managers, including staffing levels, equipment maintenance, supply management, and daily operational support, while providing guidance and direction on complex operation issues beyond routine site-level management.Leads workforce management activities across dental sites, including recruitment, hiring, onboarding, performance evaluations, staff development planning, training program implementation, and disciplinary processes to ensure consistent standards and team effectiveness.Facilitates regular communication and meetings with Dental Center Managers and staff to review performance metrics, address operational and financial challenges, and ensure alignment on departmental goals and initiatives.Serves as a liaison between dental operations and key internal departments - including finance, human resources, information technology, primary care, and behavioral health - to support integrated, interdisciplinary care delivery and organizational alignment.Partner with the Chief Operations Officer and executive leadership to drive clinical initiatives, standardize protocols, uphold quality metrics, and champion integrated, whole-person care models.Ensures compliance with all applicable federal, state, and local regulations (including HRSA, HIPAA, OSHA, ForwardHealth) and operational standards related to facility management, safety, waste disposal, and infection control through audits, policy updates, and staff education.Implements and monitors quality improvement initiatives focused on operational efficiency, including patient flow, scheduling, billing accuracy, documentation, and claims processing, while overseeing dental billing and revenue cycle functions in partnership with Business Systems teams.Conducts regular site audits and collaborates with compliance leadership to resolve escalated patient complaints and incident reports, identify operational gaps, and implement corrective actions and trend-based improvements.Assists in the development and ongoing monitoring of the annual dental department budget and contributes to establishing financial and productivity targets.Oversees integrated operational systems across front office, clinical, and billing functions to optimize scheduling, eligibility verification, collections, prior authorizations, documentation, and claims submission and reconciliation processes.Builds and maintains partnerships with community organizations, schools, and public health stakeholders, and represents the dental program at community events to promote oral health initiatives, expand access to care, and address health disparities.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Bachelor’s degree in healthcare administration, business administration, or public health.7–10 years of progressive leadership experience in healthcare operations, preferably in a multi-site environment. Minimum of 5 years in a senior leadership role is preferred.3–5 years of experience in dental operations, ambulatory care, or Federally Qualified Health Center (FQHC) settings is strongly preferred. Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or related field is strongly preferred.CERTIFICATIONS / LICENSES
Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.
Equal Employment Opportunity
Read Less* This is a hybrid role with regular travel required to all of our FHC Dental Center locations. *
JOB SUMMARY
The Director of Dental Operations provides administrative oversight for multiple dental centers. This position is responsible for overseeing operational efficiency, strategic coordination, and performance optimization across multiple dental sites. The Director of Dental Operations ensures the seamless integration of dental operations with organizational goals through effective multi-site management, resource allocation, and process improvement initiatives. The role collaborates closely with the Chief Operations Officer, Chief Health Officer, Dental Service Line Leaders, and Managers within each Dental Center to support both clinical and administrative excellence while maintaining compliance with all applicable federal, state, and local regulations. Additionally, the Director of Dental Operations plays a key role in aligning dental services with the broader mission and strategic objectives of the health center.
ESSENTIAL JOB FUNCTIONS
Provides overall operational leadership for all dental sites, ensuring alignment with organizational objectives, regulatory requirements, and patient care standards while developing, implementing, and enforcing standardized workflows, policies, and procedures to improve efficiency, reduce variability, and enhance access to care.Monitors and evaluates key performance indicators - including patient volumes, wait times, confirmation rates, staffing levels, payer mix, and operational costs - and prepares and presents regular reports to leadership with actionable recommendations to meet or exceed performance goals.Oversees site-level operational coordination in collaboration with Dental Center Managers, including staffing levels, equipment maintenance, supply management, and daily operational support, while providing guidance and direction on complex operation issues beyond routine site-level management.Leads workforce management activities across dental sites, including recruitment, hiring, onboarding, performance evaluations, staff development planning, training program implementation, and disciplinary processes to ensure consistent standards and team effectiveness.Facilitates regular communication and meetings with Dental Center Managers and staff to review performance metrics, address operational and financial challenges, and ensure alignment on departmental goals and initiatives.Serves as a liaison between dental operations and key internal departments - including finance, human resources, information technology, primary care, and behavioral health - to support integrated, interdisciplinary care delivery and organizational alignment.Partner with the Chief Operations Officer and executive leadership to drive clinical initiatives, standardize protocols, uphold quality metrics, and champion integrated, whole-person care models.Ensures compliance with all applicable federal, state, and local regulations (including HRSA, HIPAA, OSHA, ForwardHealth) and operational standards related to facility management, safety, waste disposal, and infection control through audits, policy updates, and staff education.Implements and monitors quality improvement initiatives focused on operational efficiency, including patient flow, scheduling, billing accuracy, documentation, and claims processing, while overseeing dental billing and revenue cycle functions in partnership with Business Systems teams.Conducts regular site audits and collaborates with compliance leadership to resolve escalated patient complaints and incident reports, identify operational gaps, and implement corrective actions and trend-based improvements.Assists in the development and ongoing monitoring of the annual dental department budget and contributes to establishing financial and productivity targets.Oversees integrated operational systems across front office, clinical, and billing functions to optimize scheduling, eligibility verification, collections, prior authorizations, documentation, and claims submission and reconciliation processes.Builds and maintains partnerships with community organizations, schools, and public health stakeholders, and represents the dental program at community events to promote oral health initiatives, expand access to care, and address health disparities.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Bachelor’s degree in healthcare administration, business administration, or public health.7–10 years of progressive leadership experience in healthcare operations, preferably in a multi-site environment. Minimum of 5 years in a senior leadership role is preferred.3–5 years of experience in dental operations, ambulatory care, or Federally Qualified Health Center (FQHC) settings is strongly preferred. Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or related field is strongly preferred.CERTIFICATIONS / LICENSES
Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.
Equal Employment Opportunity
Read Less**Ideal Candidate will work in our Wisconsin Rapids, Marshfield, or Mercer, Wisconsin location. Travel to these centers will be required.**
JOB SUMMARY
The RN Clinical Trainer provides training, education, and workflow guidance to support high-quality, efficient, and compliant patient care. This role is responsible for onboarding new staff, optimizing clinical workflows, and improving use of Epic (OCHIN). Working closely with clinical leadership and staff in a fast-paced, team-based healthcare environment, the RN Clinical Trainer promotes care quality, regulatory compliance, staff competency, and workflow efficiency.
ESSENTIAL JOB FUNCTIONS
Serves as a subject matter expert on Epic (OCHIN), developing and delivering onboarding, ongoing, and hands-on training for clinical staff on workflows including registration, rooming, documentation, billing, care gap identification, and regulatory requirements (HRSA, UDS, and organizational standards). Provides “at-the-elbow” support to reinforce workflow adoption, improve staff proficiency, and promote adherence to clinical and operational best practices. Assists with the setup of new centers, including implementation of operational policies, standardized workflows, training materials, and procedures to ensure consistency and efficiency across clinical sites. Monitors clinical workflows and collaborates with leadership and cross-functional teams to identify opportunities for process improvement, workflow optimization, standardization, and improved patient outcomes. Acts as a liaison between clinical staff and technical teams to troubleshoot issues, support testing and implementation of EHR updates and enhancements, and improve system functionality. Provides education and guidance on medical and dental integration practices to support coordinated, comprehensive care delivery. Supports quality improvement initiatives through development of performance standards, evaluation tools, training materials, and promotion of best practices. Maintains training documentation, competency records, and performance metrics to support compliance, staff development, and operational effectiveness. Provides feedback to clinical leadership regarding staff performance, workflow challenges, and training needs. Travels regularly between centers and attends trainings and seminars to support operational consistency and maintain ongoing competency in clinical and system updates.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Associate degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred. Minimum of 3–5 years of clinical nursing experience required, preferably in primary care, community health, or an FQHC setting. Demonstrated experience using Epic (OCHIN) to support clinical workflows, staff training, and workflow optimization. Demonstrated knowledge of care coordination, clinical operations, and quality improvement practices. Preferred experience working in an FQHC or similar healthcare setting, including familiarity with HRSA, UDS, and organizational quality measures.CERTIFICATIONS / LICENSES
Current Wisconsin Registered Nurse (RN) license.Basic Life Support (BLS) certification at time of hire, or within three-months of employment.Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.Equal Employment Opportunity
Read Less**Ideal Candidate will work in our Wisconsin Rapids, Marshfield, or Mercer, Wisconsin location. Travel to these centers will be required.**
JOB SUMMARY
The RN Clinical Trainer provides training, education, and workflow guidance to support high-quality, efficient, and compliant patient care. This role is responsible for onboarding new staff, optimizing clinical workflows, and improving use of Epic (OCHIN). Working closely with clinical leadership and staff in a fast-paced, team-based healthcare environment, the RN Clinical Trainer promotes care quality, regulatory compliance, staff competency, and workflow efficiency.
ESSENTIAL JOB FUNCTIONS
Serves as a subject matter expert on Epic (OCHIN), developing and delivering onboarding, ongoing, and hands-on training for clinical staff on workflows including registration, rooming, documentation, billing, care gap identification, and regulatory requirements (HRSA, UDS, and organizational standards). Provides “at-the-elbow” support to reinforce workflow adoption, improve staff proficiency, and promote adherence to clinical and operational best practices. Assists with the setup of new centers, including implementation of operational policies, standardized workflows, training materials, and procedures to ensure consistency and efficiency across clinical sites. Monitors clinical workflows and collaborates with leadership and cross-functional teams to identify opportunities for process improvement, workflow optimization, standardization, and improved patient outcomes. Acts as a liaison between clinical staff and technical teams to troubleshoot issues, support testing and implementation of EHR updates and enhancements, and improve system functionality. Provides education and guidance on medical and dental integration practices to support coordinated, comprehensive care delivery. Supports quality improvement initiatives through development of performance standards, evaluation tools, training materials, and promotion of best practices. Maintains training documentation, competency records, and performance metrics to support compliance, staff development, and operational effectiveness. Provides feedback to clinical leadership regarding staff performance, workflow challenges, and training needs. Travels regularly between centers and attends trainings and seminars to support operational consistency and maintain ongoing competency in clinical and system updates.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Associate degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred. Minimum of 3–5 years of clinical nursing experience required, preferably in primary care, community health, or an FQHC setting. Demonstrated experience using Epic (OCHIN) to support clinical workflows, staff training, and workflow optimization. Demonstrated knowledge of care coordination, clinical operations, and quality improvement practices. Preferred experience working in an FQHC or similar healthcare setting, including familiarity with HRSA, UDS, and organizational quality measures.CERTIFICATIONS / LICENSES
Current Wisconsin Registered Nurse (RN) license.Basic Life Support (BLS) certification at time of hire, or within three-months of employment.Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.Equal Employment Opportunity
Read LessJOB SUMMARY
The Manager – Alcohol and Drug Recovery (ADR) provides leadership and oversight of ADR staff, operations, resources, and quality improvement initiatives across multiple ADR sites and care modalities, ensuring the delivery of effective, coordinated, and patient-centered services. The Manager serves as a liaison among patients, staff, providers, and administration to promote collaboration and continuity of care. In addition to monitoring the performance of the ADR service line, the Manager leads and supports continuous improvement efforts to deliver high-quality, inclusive, equitable, culturally and linguistically appropriate care in a cost-effective manner.
ESSENTIAL JOB FUNCTIONS
Collaborates with the Director of Substance Abuse Services to ensure programs operate in compliance with all applicable federal and state regulations, accreditation standards, and organizational policies and procedures.Provides leadership, supervision, and accountability for a diverse team while demonstrating cultural awareness and a commitment to serving at-risk and underserved populations.Recruits, develops, and retains a highly trained and knowledgeable team capable of delivering high-quality services. Provides ongoing coaching, mentoring, performance feedback, and professional development opportunities to support staff growth and success.Partners with the Director of Substance Use Services to establish program goals, develop and implement strategic initiatives, monitor performance metrics, identify trends, and drive continuous operational improvement.Establishes and standardizes workflows, policies, and best practices across multiple ADR sites and care modalities to promote operational consistency, regulatory compliance, efficiency, and a high-quality patient experience.Monitors patient satisfaction and experience metrics, identifies opportunities for improvement, and implements action plans to enhance the quality of care and overall patient experience.Responds to and assists in resolving patient and family concerns related to care, billing, or service by facilitating timely, effective communication and appropriate follow-up.Fosters a collaborative, team-oriented environment by promoting communication, engagement, and shared problem-solving to address operational and clinical challenges.Collaborates with Business Systems, Billing, and other internal departments to review reimbursement processes, coding practices, and billing updates to support regulatory compliance and achievement of financial objectives.Leads regular staff meetings and communicates organizational initiatives, program updates, project timelines, operational changes, and system enhancements to ensure staff remain informed and engaged.Assists in the development and management of departmental budgets, monitors expenditures, and maintains appropriate fiscal controls to support the financial performance of the service line.Oversees staffing schedules and resource allocation to ensure appropriate coverage, operational efficiency, and continuity of patient care.Supports the effective implementation and utilization of software systems by coordinating training, participating in system testing, troubleshooting issues, and identifying opportunities to improve workflow efficiency.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Five years of healthcare management experience with an associate’s degree (in business, healthcare administration, or behavioral sciences) or preferred three years of healthcare management experience with a bachelor’s degree (in business, healthcare administration, or behavioral sciences). Additional healthcare management experience may be substituted in lieu of a degree.CERTIFICATIONS / LICENSES
Basic Life Support (BLS) certification at time of hire, or within three-months of employment.Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.Equal Opportunity Employer
Read LessJOB SUMMARY
The Manager – Alcohol and Drug Recovery (ADR) provides leadership and oversight of ADR staff, operations, resources, and quality improvement initiatives across multiple ADR sites and care modalities, ensuring the delivery of effective, coordinated, and patient-centered services. The Manager serves as a liaison among patients, staff, providers, and administration to promote collaboration and continuity of care. In addition to monitoring the performance of the ADR service line, the Manager leads and supports continuous improvement efforts to deliver high-quality, inclusive, equitable, culturally and linguistically appropriate care in a cost-effective manner.
ESSENTIAL JOB FUNCTIONS
Collaborates with the Director of Substance Abuse Services to ensure programs operate in compliance with all applicable federal and state regulations, accreditation standards, and organizational policies and procedures.Provides leadership, supervision, and accountability for a diverse team while demonstrating cultural awareness and a commitment to serving at-risk and underserved populations.Recruits, develops, and retains a highly trained and knowledgeable team capable of delivering high-quality services. Provides ongoing coaching, mentoring, performance feedback, and professional development opportunities to support staff growth and success.Partners with the Director of Substance Use Services to establish program goals, develop and implement strategic initiatives, monitor performance metrics, identify trends, and drive continuous operational improvement.Establishes and standardizes workflows, policies, and best practices across multiple ADR sites and care modalities to promote operational consistency, regulatory compliance, efficiency, and a high-quality patient experience.Monitors patient satisfaction and experience metrics, identifies opportunities for improvement, and implements action plans to enhance the quality of care and overall patient experience.Responds to and assists in resolving patient and family concerns related to care, billing, or service by facilitating timely, effective communication and appropriate follow-up.Fosters a collaborative, team-oriented environment by promoting communication, engagement, and shared problem-solving to address operational and clinical challenges.Collaborates with Business Systems, Billing, and other internal departments to review reimbursement processes, coding practices, and billing updates to support regulatory compliance and achievement of financial objectives.Leads regular staff meetings and communicates organizational initiatives, program updates, project timelines, operational changes, and system enhancements to ensure staff remain informed and engaged.Assists in the development and management of departmental budgets, monitors expenditures, and maintains appropriate fiscal controls to support the financial performance of the service line.Oversees staffing schedules and resource allocation to ensure appropriate coverage, operational efficiency, and continuity of patient care.Supports the effective implementation and utilization of software systems by coordinating training, participating in system testing, troubleshooting issues, and identifying opportunities to improve workflow efficiency.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Five years of healthcare management experience with an associate’s degree (in business, healthcare administration, or behavioral sciences) or preferred three years of healthcare management experience with a bachelor’s degree (in business, healthcare administration, or behavioral sciences). Additional healthcare management experience may be substituted in lieu of a degree.CERTIFICATIONS / LICENSES
Basic Life Support (BLS) certification at time of hire, or within three-months of employment.Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.Equal Opportunity Employer
Read LessThe Manager of Marketing & Communications is responsible for executing and managing internal and external marketing and communications initiatives for the health center, including the development of campaigns (e.g. public health, staff communications, fundraising, and community awareness), content creation, and digital engagement. This role reports to the Vice President of Development and Advancement and collaborates with organizational leadership and other departments to support organizational priorities, promote services to patients, and strengthen brand visibility among our stakeholders.
This is a full-time position that will require a minimum of two days per week onsite in Worcester, MA.
Program Specific Essential Duties and Responsibilities:
The Manager of Marketing and Communications will:
Partner with the Vice President of Development & Advancement to define and refine marketing and communications priorities, strategies, and annual plans aligned with organizational objectives and operational needs.Serve as the primary point of responsibility for internal and external marketing and communications functions for the organization.Develop and carry out integrated marketing and communications campaigns that reflect organizational priorities across print, web, email, social media, and other platforms.Write, edit, and produce a wide range of content, including patient-facing materials, organizational communications, donor communications, website and email content, and social media.Design and produce marketing materials using tools such as Canva and Adobe Creative Suite, and manage external vendors (e.g., designers, printers, photographers) as needed.Manage and regularly update the organization’s website and social media platforms to ensure content is current, accessible, and compliant.Ensure consistent, accessible application of organizational brand standards, messaging, and visual identity across all materials.Develop and maintain templates, tools, and processes to support consistent, efficient workflows, including projects initiated by other staff departments.Promote patient services, programs, and key initiatives to increase awareness, utilization, and community engagement.Draft and support leadership communications, including talking points, presentations, and external messaging as needed for speaking engagements.In collaboration with the Director of Annual Giving and Events, support fundraising efforts through the creation of donor-facing materials, including annual appeals, annual and impact reports, event collateral, and donor stewardship.Track and report on marketing and communications activities, including qualitative and quantitative metrics, to inform strategy.Manage day-to-day marketing and communications activities within budget parameters.Perform other related duties as assigned.Supervisory Responsibility – May supervise interns or volunteers as needed.Qualifications and Education Requirements:One of the following combinations of education and employment experience must be met in order to be considered for the position:
Education
And
Experience
Bachelor’s degree in marketing, communications, public relations, or related field.
Nonprofit, healthcare, or community-based experience preferred.
Reporting Relationship: Vice President of Development & Advancement
JOB SUMMARY
The Registered Nurse – Addiction Medicine is responsible for delivering high-quality, patient-centered care through the application of the nursing process, including assessment, planning, implementation, and evaluation. This individual plays an essential role on the healthcare team by ensuring the delivery of inclusive, equitable, and culturally responsive care in accordance with organizational policies, clinical protocols, and the Wisconsin Nurse Practice Act. The Registered Nurse – Addiction Medicine demonstrates strong clinical judgment, effective communication, and leadership skills while supporting patients and their families through treatment and recovery. Additionally, this role contributes to the success of the care team by promoting professional development, maintaining compliance with regulatory standards, and collaborating with interdisciplinary teams to achieve optimal health outcomes.
ESSENTIAL JOB FUNCTIONS
Provides comprehensive, patient-centered care using the nursing process, including assessment, planning, implementation, and evaluation, within the scope of practice.Performs clinical procedures and administers medications, injections, and treatments in alignment with organizational policies and regulatory guidelines.Obtains, documents, and maintains accurate patient data, including vital signs, histories, progress notes, and electronic health records.Coordinates patient care by processing provider orders, referrals, and follow-ups, ensuring continuity of care.Communicates effectively with patients regarding care, education, and follow-up instructions to promote understanding and engagement.Collaborates with providers, interdisciplinary teams, and community resources to deliver high-quality care and appropriate case management.Delegates tasks to clinical staff in accordance with regulations and protocols, maintaining accountability for outcomes.Provides cross-coverage across medical sites and participates in departmental initiatives, quality improvement, and emergency response activities.Acts as a clinical resource and mentor, supporting staff onboarding, training, professional development, and role modeling best practices.Maintains required certifications, licensure, and competency through ongoing education, training, and cross-training in additional departmental roles.Participates in department meetings, in-services, and committees to contribute to team and organizational goals.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
Graduate of an accredited nursing program (Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN)).1-2 years of clinical nursing experience in a healthcare setting (preferably in an addiction medicine or behavioral health outpatient setting).Preferred Bilingual English/Spanish.CERTIFICATIONS / LICENSES
Current State of Wisconsin Registered Nurse License.Basic Life Support (BLS) certification at time of hire, or within three-months of employment.Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.Equal Employment Opportunity
JOB SUMMARY
The Assistant Manager - Dental supports departmental leadership in overseeing day-to-day operations and staff within their assigned area of responsibility. This individual is accountable for achieving established goals, applying sound judgment to assess and escalate issues as appropriate, and ensuring high-quality performance in alignment with organizational standards. The Assistant Manager contributes to the execution of departmental and strategic initiatives, fostering a positive work environment and building constructive relationships. This role supports the implementation of the mission and vision by promoting operational excellence and collaborative leadership.
ESSENTIAL JOB FUNCTIONS
Resolves customer and staff conflicts in a timely and effective manner, escalating concerns to departmental leadership as appropriate to ensure resolution and service continuity.Analyzes current workflows and processes, communicating and promoting best practices to ensure consistency and operational efficiency.Communicates clear performance expectations, collaborates with staff to set goals aligned with organizational initiatives, and supports efforts to achieve timely and effective outcomes.Maintains strong working relationships with internal teams, departmental and organizational leaders, and key stakeholders to support collaboration and communication.Oversees compliance with applicable regulatory standards within the assigned area of responsibility.Directly supervises clinical operations and associated staff to ensure consistency and efficiency.Manages clinical staff scheduling and staffing levels to meet patient care needs while adhering to established budgetary guidelines.Provides leadership, mentorship, coaching, and education to staff, fostering professional development and supporting performance aligned with organizational standards.Supports departmental leadership in the development, implementation, and execution of strategic goals in alignment with the mission and vision of the organization.Assists in the disciplinary process and contributes to staff performance appraisals to ensure accountability and professional growth.Develops, revises, and communicates policies and procedures to ensure ongoing compliance with organizational and regulatory requirements.Serves as a technical resource to staff, offering subject matter expertise and appropriate education to ensure competency and quality.Assists in managing departmental expenses to meet financial goals and support organizational productivity outcomes; to include supply inventory, management and ordering. Assisting with equipment function, repair/replacementPerforms clinical or technical job functions within the scope of their practice or licensure, as required by departmental needs.Maintains strict adherence to scheduled work hours with regular and reliable attendance.Performs other duties as assigned.EDUCATION AND EXPERIENCE
High school diploma or equivalent, with a minimum of five years of experience in the technical function of the role (as a dental assistant or hygienist), including at least two years in a leadership position demonstrating effective leadership and team-building capabilities.Associate’s degree in Business, Management, or a technical field related to the position, with a minimum of three years of experience in the technical function of the role (as a dental assistant or hygienist), including at least one year in a leadership position demonstrating effective leadership and team-building capabilities.Bachelor’s degree in Business, Management, or a technical field related to the position, with a minimum of one year of experience in the technical function of the role (as a dental assistant or hygienist), including at least one year in a leadership position demonstrating effective leadership and team-building capabilities.CERTIFICATIONS / LICENSES
Certified Dental Assistant (DANB) or Registered Dental Hygienist preferred.Basic Life Support (BLS) certification required within three months of hire.Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.Equal opportunity employer
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