We are seeking a Guest Service to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentsQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skills Read LessFirst impressions are everything! As a Housekeeping Room Attendant you have the opportunity to create lasting memories for every guest, ensuring guest rooms are comfortable, inviting and clean. Our guests experience with the hotel and the cleanliness of our rooms will ensure their return while in the area.
As a Housekeeping Room Attendant, you will
Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards.Change linens, make beds, and clean the bathroom.Restock all guest room supplies and linens.Deep Cleaning of our guest room is required and will be assigned accordinglyClean guest rooms within allotted time managementBe able to work in a fast paced environment with the ability to multi taskWork well alone and with a team.Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day.Greet guests that you encounter during your shift with a friendly smile.To be successful in this role, you need basic English communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motions. We are open 365 days a year, so you must be able to work holidays and weekends. Previous cleaning (not at home cleaning) experience of at least 2 years is preferred.
Read LessFairfield Inn & Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill immediate full time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task.
Current positions available include coverage for both Front desk shifts of 8am to 4pm, 4pm to Midnight and Night Audit hours of midnight to 8am.
Job Responsibilities
Greet and welcome customersAnswer customer questions in person and on phoneMake and cancel reservation for guestsCheck In/Check Out hotel guestsScreen and direct incoming calls and emailsRecord and relay messagesFile paperworkMaintain inventory and restock supplies for guest amenities and The MarketMaintain a clean reception areaJob Qualifications
Strong communication skillsGood verbal communication and interpersonal skillsComputer knowledgeAttention to detailProfessional appearance and demeanorAdaptabilityAbility to multi-taskBe a Team playerPersons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.
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