POSITION: Ophthalmic Scribe
REPORTS TO: Clinical Manager
We’re looking for a motivated and detail-oriented Ophthalmic Scribe to join our team! In this role, you’ll work closely with our ophthalmologists during patient visits, helping capture accurate documentation in real time so providers can stay focused on what matters most—delivering great patient care.
If you enjoy a fast-paced healthcare environment and are interested in learning more about eye care, this could be a great opportunity for you.
POSITION SUMMARY
This position works with the ophthalmologist to provide an efficient patient care environment that enhances both patient and provider satisfaction by providing clerical assistance. A medical scribe assists the physician with a variety of tasks; performing documentation in the EHR, gathering information for the patient's visit, and partnering with the provider to deliver the pinnacle of efficient patient care.
PRIMARY RESPONSIBILITIES
Be present for patient evaluations to efficiently create and edit the patient medical record based on the patient encounterRecord patient subjective history and provider objective findingsDocument procedures performed by the provider(s) Perform other clerical tasks that optimize efficiencyAccurately records all information in EMR system according to established standards and requirementsSecures patient information and maintains patient confidence by completing and safeguarding medica records, completing diagnostic and procedure coding, and keeping patient information confidential.Maintains a safe, secure, and healthy work environment by following established EMG policies and proceduresDemonstrates a strong commitment to EMG’s Core Values: maintaining an Optimistic Stance, Embracing Change, engaging in Real Talk, Doing the Right Thing, being Authentic, balancing Head and Heart, and Stewardship.WORK ENVIRONMENT
Work is completed in an office and/or clinical healthcare setting with little exposure to harsh conditions and hazards. Training, Certification and/or Personal Protective Equipment is provided when necessary. Incumbent will have the ability to move freely and may be required to sit or stand for long periods of time. May be required to balance, bend/stoop, stretch, push/pull, kneel, reach and lift up to 25 lbs. to perform essential duties and responsibilities of the role. Hand and eye coordination, finger dexterity and the ability to communicate both verbally and in writing. Is required to travel to and from office locations as needed.
Daily operation of various office equipment: fax machine, telephone & voice mail operating system. Stationary/laptop computer, e-mail system, & copier.
This position has been evaluated for remote work eligibility:
☒
Not eligible
☐
Hybrid eligible
☐
Fully remote eligible
Must be able to type and code all information into the medical records systemAbility to maintain confidentiality of patients and employee informationAbility to comprehend multiple verbal instructions givenAbility to work and participate in a team environmentAvailability for a variety of shifts that add up to 32-40 hours a week, Monday – FridayQUALIFICATIONS
High School diploma or equivalent requiredHealthcare experience preferred, but not requiredMedical terminology and/or anatomy and physiology course completion or equivalent experienceCurrent BLS certification, or completion of certification course within 6 months of date of hireExperience or interest in learning ophthalmic scribing and testingInterest in pursuing the medical field as a preferred career.PROFESSIONAL DEVELOPMENT
Keeps abreast of advances on ophthalmic care within subspecialtyParticipates in continuing education programs for professional development and meeting requirements for recertification Pursues new skills including skilled ophthalmic testing and ophthalmic scribe certificationParticipates in all required staff meetings and keeps abreast of all updated EMG policies*Please recognize that job descriptions are not all-inclusive lists of defined responsibilities, skills, and the requirements associated with a particular job. They are designed to offer accurate guidelines for principal expectations, and the essential elements for fair compensation decisions. They are also intended to assist with performance feedback and standards determinations, aid in the employment process, and for career development.
POSITION SUMMARY
This position works with the ophthalmologist to provide patient care by performing ophthalmic testing, accurate history taking and documentation, assisting with medical treatments and procedures, and other clinical activities as requested. Provides education to the patient in a safe, caring manner. Accurately documents clinical data into the electronic medical record.
*RETINA EXPERIENCE A PLUS
PRIMARY RESPONSIBILITIES:Prepares patient for the ophthalmic exam by the OphthalmologistPerforms anterior and posterior segment initial diagnostic testing, including but not limited to: automated refraction, a-scan ultrasonography, corneal topography, optical coherence tomography, pachymetry, refraction and visual field testing.Obtains and maintains an updated patient medical, social and family historyAccurately documents patient’s chief complaint, history or present illness and all required exam elementsProvides patient education as directed by physician’s care plan for the patient. Counsels patients by transmitting physician's orders, use of drops, contact lenses, drugs, and answers questions about surgery and specialty imaging required/ordered.Assists with office procedures including but not limited to: laser procedures, intravitreal injections, minor procedures, and slit lamp proceduresCoordinates scheduling and prepares required documents for patient proceduresAccurately records all information in EMR system according to established standards and requirementsSecures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostics, and keeping patient information confidential.Maintains a safe, secure, and healthy work environment by following established EMG policies and proceduresKeeps equipment operating by following operating instructions, maintaining supplies, and promptly reporting equipment issues.Maintains stock in exam room in accordance with standard inventory and physician preferences.Assists with minor procedures which may include maintaining sterile field.Demonstrates a strong commitment to EMG’s Core Values: maintaining an Optimistic Stance, Embracing Change, engaging in Real Talk, Doing the Right Thing, being Authentic, balancing Head and Heart, and Stewardship.WORK ENVIRONMENT:
Daily operation of exam room equipment: hand-held instruments, muscle light, retinoscope, direct ophthalmoscope, biomicroscope (slit lamp), Goldmann tonometer, iCare, tonopen, phoropter and EDTRS screenDaily operation of various diagnostic equipment: manual and automated lensometer, auto-refractor, ocular coherence tomography, corneal topography, A-scan ultrasonography, corneal pachymetry and non-mydriatic retinal imagingAbility to assist patients, as necessary, into exam chairs for diagnostic testing and treatmentAbility to maintain confidentiality in the performance of dutiesAbility to complete work in a timely, accurate and thorough mannerAbility to work collaboratively with members of the EMG team and support a positive EMG CultureQUALIFICATIONSHigh School diploma required – undergraduate degree preferredCurrent BLS certification, or completion of certification course within 6 months of date of hireJCAHPO certification preferred, or completion of the Ophthalmic Medical Assisting home study course and exam within 6 months of date of hirePROFESSIONAL DEVELOPMENTKeeps abreast of advances on ophthalmic care within subspecialtyParticipates in continuing education programs for professional development and meeting requirements for recertificationPursues OSC, COA, COT or COMT JCAHPO certification after OA is obtainedMay Pursue EMG ASC surgical assisting program in order to assist in surgery in the EMG ASCParticipates in all required staff meetings and keeps abreast of all updated EMG policiesPOSITION SUMMARY
The Financial Services Supervisor plays a pivotal role in leading and supporting the patient financial services team to ensure that patients receive an exceptional patient experience when engaged with financial counselors. This is a very patient-service focused role. This position involves overseeing daily operations, providing coaching, training and aligning the team’s work with organizational goals, expectations and patient needs. The Financial Services Supervisor supervises financial counselors in their daily workflows related to outstanding patient balances, pre-service estimates and collections, financial assistance resources, co-pay assistance programs, and free drug program coordination. This position is responsible for managing and monitoring all patient accounts receivable balances for timely collection. The Financial Services Supervisor partners with clinical, patient service representatives, schedulers, and revenue cycle teams to provide an exceptional patient financial experience while supporting the organization’s financial performance.
PRIMARY RESPONSIBILITIES
Provide day-to-day leadership and direction to the team.Supervise and provide direct oversight of team members.Lead by example, demonstrating excellence in customer service and operational processes.Monitor team performance, addressing obstacles and providing actionable feedback to ensure consistency in service delivery.Monitor staff productivity, quality, and performance metrics.Plan and coordinate the onboarding and training for new hires.Conduct routine and annual performance feedback, reviews, and planning for development.Provide training and education related to patient financial workflows to team members, and the revenue cycle team to improve patient financial experience.Provide hands-on financial support to patients by assisting Financial Counselors with patient estimates, payment discussions, financial assistance guidance, pre-service collections, and resolution of patient financial concerns.Work with revenue cycle management to establish goals and Key Performance Indicators (KPIs) related to patient accounts receivable.Lead Financial Counselors in providing patients with accurate surgical and procedural estimates, pre-service collections, and patient financial education regarding insurance benefits and out-of-pocket responsibilities.Oversee pre-service financial estimates and collection processes to ensure consistency and compliance.Work with clinic and ASC departments to ensure timely pre-collections for appropriate services.Ensure consistent communication with patients regarding balances, payment expectations, financing options to support a positive patient experience.Monitor patient payment plans and collection activities in accordance with organizational policies.Assist with coordination and oversight of co-pay assistance and free drug program processes for eligible patients.Address patient concerns and assist with complex account resolution as needed.Manage and monitor all patient accounts receivable balances for timely collection.Review aging reports and prioritize accounts requiring follow-up or escalation.Collaborate with clinical, patient service representatives, schedulers, billing, and front-end teams to improve patient financial experience and patient communication processes.Identify workflow improvement opportunities to enhance collections, reduce patient confusion, and improve patient satisfaction.Provide input and recommend changes to policies and procedures and well as protocol developmentEnsure compliance with organizational policies, payer requirements, and applicable regulatory guidelines.SUPERVISORY RESPONSIBILITIES
1. Coordinates and supervises the activities of assigned individual contributors
2. LMA | Lead, Manage, Accountable: Oversees, guides, and ensures direct reports and team members are accountable for their responsibilities and performance deliverables.
3. Reviews, corrects, and approves timecards and PTO requests through our timekeeping and payroll system.
4. Completes Compass Reviews with staff on a quarterly basis.
5. Supports the leadership team with budget management to include planning, monitoring, and controlling financial resources ensuring that expenditures align with the organization’s goals and financial policies.
6. Demonstrates a commitment to leading with EMG’s Core Values in practice: maintaining an Optimistic Stance, Embracing Change, engaging in Real Talk, Doing the Right Thing, being Authentic, balancing Head and Heart, and practicing Stewardship.
WORK ENVIRONMENT
Work is completed in an office and/or clinical healthcare setting with little exposure to harsh conditions and hazards. Training, Certification, and/or Personal Protective Equipment is provided when necessary. Incumbent will have the ability to move freely and may be required to sit or stand for long periods of time. May be required to balance, bend/stoop, stretch, push/pull, kneel, reach, and lift up to 25 lbs. to perform essential duties and responsibilities of the role. Hand and eye coordination, finger dexterity, and the ability to communicate both verbally and in writing. Is required to travel to and from office locations as needed.
Daily operation of various office equipment: fax machine, telephone & voice mail operating system. Stationary/laptop computer, e-mail system, & copier.
This position has been evaluated for remote work eligibility:
☒ Not eligible ☐ Hybrid eligible ☐ Fully remote eligible
1. Required to sit or stand for extended periods of time.
2. Ability to maintain confidentiality in the performance of duties.
3. Ability to complete work in a timely, accurate and thorough manner.
4. Ability to work collaboratively with members of the EMG practice.
QUALIFICATIONS
1. Associate or bachelor’s degree preferred; equivalent healthcare revenue cycle experience considered.
2. Must have at least 2 years of relevant supervisory experience
3. Strong understanding of billing guidelines and state and federal regulations with impact analysis.
4. Excellent communication and interpersonal skills, with the ability to interact with all internal and external customers in a professional and caring manner.
5. Ability to make well-reasoned decisions, both independently and as part of a team.
6. Proficient computer skills including Microsoft Office and email.
7. Maintains patient confidentiality per state and federal and company regulations.
8. Ability to read, understand and follow oral and written instructions.
9. Ability to project and maintain a professional image.
10. Ability to work independently and excel as part of a team.
11. Excellent customer service skills.
12. Ability to complete work in a timely, accurate, and thorough manner.
Eyecare Medical Group is seeking a compassionate and skilled ophthalmologist with a strong focus on high-volume cataract surgery and glaucoma care to join our multi-subspecialty practice in Portland, Maine. This opportunity is available due to the planned retirement of a long-tenured physician and offers immediate access to a robust internal referral base, an experienced technician team, and advanced surgical technology.
This position is ideal for a surgeon who enjoys a busy cataract practice supported by a collaborative, team-centered environment. The role will also include select glaucoma surgical care, primarily supporting established patients and internal referrals within the practice.
The successful candidate will step into a mature and highly efficient surgical program with strong operational support and the opportunity to quickly build a thriving clinical and surgical schedule.
We are seeking a Glaucoma fellowship-trained candidate.
Our offer includes:
Competitive $350,000+ base salary commensurate with experience, plus productivity incentivesRelocation assistance to support a smooth transition to Portland, MaineComprehensive health insurance fully paid by EMG, along with a generous benefits and CME package6 weeks of paid time off plus 11 paid holidays to support work-life balance and time outside of practiceOffice Hours | We aim to protect your work-life balance:
Clinic: Monday – Thursday, 8 AM – 4 PM and Friday 8 AM – Noon
Surgery: 7:30 AM – 4:30 PM, no Friday surgery
Additional highlights:
Perform surgery in our modern ASC conveniently located adjacent to the clinic for a seamless physician and patient experienceStep into immediate surgical volume with the opportunity to perform 1,500+ cataract procedures annuallyBenefit from an established OD post-op clinic model designed to support efficiency, continuity of care, and surgeon satisfactionEnjoy a highly desirable call structure with limited call responsibilities and no hospital callReceive strong internal referral support from a collaborative, multi-subspecialty ophthalmology teamWork alongside a dedicated imaging and diagnostics team bringing more than 80 years of combined ophthalmic experience and deep technical expertiseTechnology includes:
Pentacam
IOL Master 700
Clarus widefield imaging
Zeiss Veracity surgical planner software
Anterior and posterior ultrasound platforms
