Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
•
Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties
•
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
•
Approach all encounters with guests and associates in a friendly service oriented manner
•
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
•
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
•
Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations
•
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times
•
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met
•
Handle requests for information mail and messages in an efficient and courteous manner
•
Answer guest inquires about hotel service facilities and hours of operation
•
Answer inquiries from guests regarding restaurants transportation entertainment etc
•
Establish and maintain good communications and team work with fellow associates and other departments within the hotel
•
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates
•
Obtain all necessary information when taking room reservations and follow rate quoting scenario
•
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology
•
Have knowledge of and assist in emergency procedures as required
•
Handle check-ins and check-outs in a friendly efficient and courteous manner
•
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
•
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
•
Use proper two-way radio etiquette at all times when communicating with other associates
•
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
•
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel
•
Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Read Less