Overview:
We are looking for a detail-oriented and proactive Inside Sales & Engineering Support Specialist to join our team. In this role, you will play a key part in supporting sales operations by managing customer inquiries, preparing accurate quotes, processing orders, and assisting with technical drawings. The ideal candidate has a solid understanding of the machining industry, strong communication skills, and a commitment to delivering exceptional customer service.
Key ResponsibilitiesCustomer Communication & Relationship Management
Respond to customer inquiries via phone, email, and other channels.Build and maintain strong relationships with new and existing customers.Quoting & Proposal Development
Review customer specifications and prepare accurate quotes based on machining capabilities, materials, and timelines.Collaborate with engineering and production teams to ensure realistic pricing and lead times.Order Entry & Processing
Accurately enter customer orders into the system, including part numbers, quantities, pricing, and shipping details.Coordinate with production to ensure timely fulfillment and customer satisfaction.Technical Drawing Assistance
Work with engineering to assist in creating technical drawings, including sketches, CAD files, and 3D models.Verify drawings meet customer specifications and align with manufacturing capabilities.Project Tracking & Status Updates
Monitor order progress and provide customers with regular updates on lead times, production status, and delivery schedules.Documentation & Record Keeping
Maintain accurate records of quotes, orders, and communications in CRM and ERP systems.Sales Support & Team Collaboration
Partner with outside sales, engineering, and production teams to ensure smooth project coordination.Assist in resolving customer concerns throughout the sales process.QualificationsExperience:
2–3 years in inside sales, preferably in manufacturing or machining.Experience with quoting, order entry, and basic CAD drawing creation is a plus.Technical Skills:
Proficient in Microsoft Office Suite (Excel, Word, Outlook).Familiarity with ERP and CRM systems.Basic knowledge of CAD software (SolidWorks, AutoCAD) preferred.Skills & Abilities:
Strong attention to detail and organizational skills.Excellent verbal and written communication.Ability to interpret technical specifications and translate them into accurate quotes and orders.Ability to manage multiple tasks under pressure.Customer-focused with a proactive problem-solving approach.Education:
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred.BenefitsCompetitive salary with performance-based bonuses.Health, dental, and vision insurance.Paid time off and holiday pay.Retirement savings plan with company match.Professional development opportunities.You should be proficient in:
Measuring and QuotingBusiness-to-Business (B2B)Inside SalesMachines & technologies you'll use:
CNC Automation SolutionsCAD Software (AutoCAD, Solidworks) Read Less