Job DescriptionJob DescriptionCompany Description
We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job Description
Summary: Manage the on-time and accurate pick up, process, and transfer of Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of destination branches.
Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Transcon files and reportingEnsure accurate and timely client and vendor billingEnsure delivery of freight and timely clearance when applicableInteract with customers in arranging their shipments to meet customers service standardsContribute and maintain good relationships with suppliersNetwork communications, timely responses to emails and requestsMeet KPI standards in accordance with Company policyUnderstand customers procedures and maintain updated internal SOPs Qualifications
6 months to 1 year related experience and/or training; or equivalent combination of education and experienceEffective interpersonal skills, including proven verbal and written skills.Detailed oriented with ability to manage multiple job functions with minimal supervisionPro-active, strong organizational skillsGood computer skills (Excel, Word)Fluent in English
Additional Information
Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus
Job DescriptionJob DescriptionCompany Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systemsJob Description
Exchanging accurate data is critical to the logistics industry. For Expeditors to excel at managing the complex logistics needs of our clients, we are required to provide them detailed information about the location and content of freight.Systems Analyst II is a mid-level career opportunity. This role in the Connected Customer Group directly impacts our ability to gain new business and to form lasting bonds with our clients by integrating with their supply chain to provide visibility to inventory in transit. Systems Analysts in the Connected Customer Group implement EDI (Electronic Data Interchange) integrations for Expeditors' customers and third parties. This consists of analyzing client EDI specifications, analyzing business requirements describing how they will provide data, understanding how that information will be used in the context of our business and proprietary systems, collaborating with clients and third parties, and distilling it into a mapping document used by developers to create the code that translates the data. Systems Analysts also create and execute project test plans and write appropriate project-related reference material for end users and account team members.This is a fast-paced, collaborative, and multi-faceted position that requires you to be able to manage and drive multiple projects in multiple states.Successful Systems Analysts are strong in the following skill sets: business analysis, project management, technical acumen, communication (both written and verbal), organization and team collaboration.This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.Downtown SeattleFederal WayLynnwoodBellevue (Factoria)Qualifications
MINIMUM QUALIFICATIONS4 years+ experience implementing electronic data integration between client and external parties with knowledge of full project life cycle.4 years+ experience in working with customers on requirements gathering, business requirement documentation, technical writing and testing.ANSII, EDIFACT knowledge and experience is requiredUnderstanding relational databasesExcellent analytical skills Excellent attention to detailExperience leading projects with multiple dependencies and stakeholdersStrong organizational and time management skills Ability to take initiative and ownership of workUnderstanding of database structures, data files and data relationships Strong problem-solving skillsDESIRED QUALIFICATIONSExperience in transportation/logistics industryExperienced in leading technical conversationsExperience in integrating with third party EDI Service ProviderAbility to design solutions to meet the client's business and technical needsTechnical leadershipStrong customer facing skillsBA/BS in Business Administration, MIS, or related degreeExperience with SQLAPI knowledgeGeneral knowledge in data communication protocol (eg AS2, VAN, SFTP, SSH FTP, HTTP, HTTP/s)Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary: $85,000 to $130,000Expeditors offers competitive benefits to all full-time employees including:Paid vacationHolidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through Friday All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob DescriptionCompany Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!www.expeditors.comJob Description
Scope of Position: Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department. Key Responsibilities:Ensure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customersEnsure accurate and timely client billing, including dispute resolutionUnderstand customer expectation to ensure all the elements of the SOP and KPI’s are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agenciesExpectations:Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutions***MUST BE LOCAL*** *May need to support weekend coverage from 8:00am to 5:00pm*Qualifications
Have knowledge and/or prior experience of industry specific qualificationsEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word, PowerPoint)
Additional Information
Expeditors offers excellent benefitsPaid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long-Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramExpected compensation $18.00 to $22.00 per hour. All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob DescriptionCompany Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob Description
Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemEnsure exceptions are monitored and actioned timelyEnsure accurate and timely client and vendor billingTrack and trace Drayage Management and/or Air Import files as requiredEnsure timely clearance and delivery of freight to customer for Import shipmentsEnsure documents are sent to customer or broker for customs purposes in a timely mannerInteract with our customers in arranging their international shipments, meeting customer service standardsMeet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirementsMeet KPI standards, as per the company’s proceduresUnderstand department process flow, constantly looking for areas of improved efficiencyContribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)Overseas communications, timely responses to emails and requests (internal and external)Ensure all customers' standard operating procedures are followed and updatedQualifications
6 months to 1 year related experience and/or training; or equivalent combination of education and experienceUnderstanding of air and ocean documentation process a plusUnderstanding of Final mile drayage process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsProficient with Microsoft Office (Excel, Word, PowerPoint)
Additional Information
Expected Salary: $24-$27 per hourEligible for bonusExpeditors offers excellent benefits:Paid Vacation (first year prorated based off month of hire)Holidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementAll your information will be kept confidential according to EEO Guidelines.
Job DescriptionJob DescriptionCompany Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob Description
The Global Account Management Program Operations Coordinator will report directly to the Global Account Management Project Manager and the Director of Global Account Management Operations. This individual will support any project-related work for the Account Development Program as well as any other ad hoc support that is needed for this team and Account Management Operations. The Account Development Program Coordinator is responsible for managing the day-to-day administrative tasks relating to projects and the overall Account Development Program. This role will also support the day-to-day operations for Account Development Managers and will act as a point of reference for individuals in these roles.This position will collaborate closely with Sales and Account Management personnel, Marketing, regional Account Management Leadership, and other stakeholders.KEY RESPONSIBILITIES & JOB EXPECTATIONS These are the minimum results expected from a successful Global Account Management Program Operations Coordinator:Support Project Manager and Director in strategic initiatives such as identifying process improvements, implementing technology solutions, and streamlining efficienciesHelp with project and team meetings by assisting with note-taking, facilitation, organization, and tracking of next stepsHelp to compile project status reports as neededComplete program weekly and monthly revenue and activity reportingUpdate and maintain Account Development Program SharePoint sitesCommunicate with both Account Management and other related business stakeholdersAssist with day-to-day operations of the Account Development Program and any ad hoc tasks that come with itQualifications
Individual should have strong customer service and communication skillsProject / time management-oriented skillset & aptitudeIndustry / company experience across functional areas including: Account Management, Sales, Product, and Service4-year college degree or equivalent work experience, with a Degree in Business Finance / Administration / Communications preferableMust be curious, a creative problem solver, highly organized and detail-orientedAbility to remain agile and flex quickly in an ever-changing environmentProven strategic, analytical & creative thinking skillsComfortable dealing with senior executives and cross-functional partnersStrong analytical, communication, and leadership skillsFamiliarity with third party business registry services (ie. Hoovers / Dun&Bradstreet) and analytical reporting software such as DbVisualizer, Power BI and InetSoft
Additional Information
LOCATIONSeattle area preferredADDITIONAL INFORMATIONExpected salary: $78,000-$82,000Eligible for bonusesExpeditors offers excellent benefitsPaid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob DescriptionCompany Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systemsJob Description
We are looking for an experienced Agilist with a solid track record of empowering and leveling up successful teams. You are an ideal candidate for this role if you have a deep understanding of and appreciation for the principles and values behind Lean and Agile software development and have a proven track record of coaching teams into higher performance.We are looking for a “practical idealist” who can quickly integrate with an experienced Agile team during a period of transition. The ideal candidate for this role is an advanced Scrum Master or Agile Coach who can help this team unlock new levels of flow and customer satisfaction, building on their existing achievements while sustaining their positive, friendly, and collaborative culture.KEY RESPONSIBILITIESCoaches the team in adapting the core values, principles, and practices of the Scaled Agile Framework (SAFe), Scrum, and the Agile Manifesto to their current context.Facilitates the team’s effective self-organization to deliver quality software with predictability and efficiency. Collaborates with management to ensure the team has appropriate staffing, an appropriate span of responsibility, and supports a well-understood product and value stream.Keeps the team organized and focused on Iteration and PI Objectives.Ensures the effectiveness of team events such as the daily Scrum, iteration planning, iteration review, and iteration retrospective.Collects and provides team metrics as required (such as velocity or throughput, cycle time, DORA metrics, etc.) both inside and outside the team. Provides periodic reports as needed to internal and external auditors and program managers.Understands which metrics are effective or ineffective in the team’s current context. Works with the team, stakeholders, and leaders to use metrics effectively and humanely.Uses metrics and retrospectives to “hold a mirror” up to the team, helping them reflect on their performance, identify improvement opportunities, and take on work sustainably.Monitors sprint work closely, ensuring the team is effectively managing dependencies and maintaining focus on the highest-priority work.Assists the team in removing blockers, acting independently as an advocate to unblock the team if necessary.Works with the team to refine and improve Lean flow, including value stream mapping and improving their CI/CD practices and pipelines.Identifies areas where Lean flow can be improved by automating the collection of metrics or the accomplishment of routine business tasks such as change requests. Collaborates with the team to create automation or creates it independently to preserve team throughput and velocity.This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.Downtown SeattleFederal WayLynnwoodBellevue (Factoria)Qualifications
MINIMUM QUALIFICATIONS5+ years of experience as Scrum Master of a software development teamScrum Alliance Certified Scrum Master (CSM), Scrum.org Professional Scrum Master I (PSM I), or SAFe Scrum Master (SSM) certificationPersonal and professional alignment with Expeditors Culture Elements and Ten Critical Success FactorsStrong communication and facilitation capabilitiesFamiliarity with Azure DevOps work tracking featuresAssertive personality, action- and outcome-driven mentalityAbility to actively inspire, coach, mentor and motivateWell-organized with a keen attention to detailDESIRED QUALIFICATIONSBachelor’s or master’s degree in computer science, information science, information technology, management information systems, or a related STEM field7+ years of experience as a as Scrum Master, SAFe Release Train Engineer, Agile Coach, or similar role (5+ years with master’s degree)Advanced certifications such as Scrum Alliance A-CSM or CSP-SM, Scrum.org PSM II or PSM III, SAFe Advanced Scrum Master, RTE, or SPC, or ICAgile ICP-ACCPrior experience as a software development team memberFamiliarity with Java, COBOL, Python, Flask, Ansible, and/or CucumberFamiliarity with GitHub Actions and/or GitLab CI/CDFamiliarity with the Azure DevOps REST API, Microsoft Graph API, and related Python librariesApplicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary: $90,000 to $140,000May be eligible for bonus following first year of continuous employment in position.Expeditors offers competitive benefits to all full-time employees including:Paid vacationHolidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through Friday All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob DescriptionCompany Description
We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.For more information on the company, please visit our website: https://www.expeditors.com/careersJob Description
Position Schedule: Monday – Friday 7:30AM – 4:30 PMMajor Duties and ResponsibilitiesA Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.Ability to communicate in Chinese is required, reading Chinese preferredEnsure a smooth and timely customs process flow for all customs related activitiesDaily execution of workflow and department metricsTransfer declaration information from commercial documents, or other sources into our customs entry systemAccurate and timely data entry to allow for the build of a complete US Customs declarationBuild and maintain strong relationships with the customers and government organizationsEnsure compliance to regulations at all times, both internal and externalTrack and Trace shipments for valid data transmission to US customs and Partner Government AgenciesUnderstand customer expectation to ensure all the elements of the SOP and KPI’s are metIdentify and manage exceptions while also identifying opportunities for continuous improvementEffectively manage and organize emails for timely follow up Qualifications
Minimum Qualifications: High School Degree or equivalent requiredSuccessful candidates must pass a background checkMust be legally authorized to work in the United StatesMust not require future sponsorship for employment visaFluent in English, both written and verbal.Ability to communicate in Chinese is required, reading Chinese preferredMust have the ability to work overtime in support of the department’s needsMust be able to commute to the city of Jurupa or Torrance, CAComfortable with numbers and basic mathematical skillsComfortable working in an office environment Desired QualificationsCustomer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.Understanding of transportation and US Customs documentation is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skills Strong desire to learnSense of urgency and works well under pressureImmense attention to detailTeam player mentalityGood computer skills (Excel, Word, PowerPoint, Outlook, OneNote)Reporting StructureSupervisor and Manager
Additional Information
Expeditors offers excellent benefitsPaid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development ProgramThe wage for this position is $19.00-$28.00 per hour.All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob DescriptionCompany Description
We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.For more information on the company, please visit our website: https://www.expeditors.com/careersJob Description
Position Schedule: Monday – Friday 7:30AM – 4:30 PMMajor Duties and ResponsibilitiesA Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.Ensure a smooth and timely customs process flow for all customs related activitiesDaily execution of workflow and department metricsTransfer declaration information from commercial documents, or other sources into our customs entry systemAccurate and timely data entry to allow for the build of a complete US Customs declarationBuild and maintain strong relationships with the customers and government organizationsEnsure compliance to regulations at all times, both internal and externalTrack and Trace shipments for valid data transmission to US customs and Partner Government AgenciesUnderstand customer expectation to ensure all the elements of the SOP and KPI’s are metIdentify and manage exceptions while also identifying opportunities for continuous improvementEffectively manage and organize emails for timely follow upQualifications
Minimum Qualifications: High School Degree or equivalent requiredSuccessful candidates must pass a background checkMust be legally authorized to work in the United StatesMust not require future sponsorship for employment visaFluent in English, both written and verbal.Must have the ability to work overtime in support of the department’s needsMust be able to commute to the city of Jurupa or Torrance, CAComfortable with numbers and basic mathematical skillsComfortable working in an office environment Desired QualificationsCustomer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.Understanding of transportation and US Customs documentation is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skills Strong desire to learnSense of urgency and works well under pressureImmense attention to detailTeam player mentalityGood computer skills (Excel, Word, PowerPoint, Outlook, OneNote)Reporting StructureSupervisor and Manager
Additional Information
Expeditors offers excellent benefitsPaid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development ProgramThe wage for this position is $19.00-$28.00 per hour.All your information will be kept confidential according to EEO guidelines.
Job DescriptionJob DescriptionCompany Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderExpeditors is a Fortune 500 global logistics company that satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We pride ourselves on being a solutions-based organization and take time to understand each customer’s individual business needs. As a non-asset based organization, we have considerable flexibility when managing our customers’ supply chains.Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.We take care of our employees, and they take care of our customers!Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by positions that are more than just jobs, but chances to grow. Do what you love and build a career with us!Job Description
Major Duties and Responsibilities: Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documentsUpdate shipment information it a timely and accurate manner into our operating systemTimely freight dispatch to avoid disruptions in customer's supply chain Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in personReview and monitor reports to understand individual performance, impact and opportunities for developmentAccurately execute invoicing based on established customer SOP's, rate shells and Tariffs Contribute to maintaining strong vendor relationships- airlines, trucking companies and othersMaintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirementsMeet key performance indicators in support of department, branch, product and company goalsDesire to understand overall department process flow and constantly seek opportunities for improved efficienciesEscalate problems or decisions to Management based on established guidelines and procedures when necessaryAdditional InformationPersonal Development:Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits packageEvery employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employeesMeet company standards of 52 hours training per year per employeeComplete mandatory training when requiredParticipate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you executeCulture: The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer serviceWe foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassedAdhere to and participate in the company’s 10 cultural attributes: - Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionaryQualifications
Minimum Qualifications: High School Diploma Excellent customer service skills; friendly, courteous, empathetic and helpfulEffective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive resultsStrong attention to detail and organizational skills Proven desire to learn and expand knowledge base Sense of urgency around all aspects of customer service Emotional resilience, can withstand stressWork effectively and productively with others Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)Fluent in EnglishCandidate must be located in the US in the local market.Desired Qualifications: Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required One year of work experience in a customer service related role
Additional Information
Pay is commensurate with experience and the type of work issuedThese positions establish the base for a variety of future career opportunitiesExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings PlanEmployee Stock Purchase PlanTraining and Education Program
Job DescriptionJob DescriptionCompany Description
We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job Description
Air and Ocean Agent will serve in an operations capacity, responsible for processing shipments including accompanying documentation. Major duties and responsibilities to include but not limited to:Processing international transportation shipmentsTrack and Trace shipments.Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.Accurate and timely data entry into our operating system.Dispatch freight.Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.Monitor reports.Accurate and timely client billing.Contribute to maintaining strong service provider relationships- airlines, steamship lines, trucking companies, and others.Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.Meet key performance indicators to support department, branch, product, and company goals.Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.Training and Development - must obtain required 52 hours of annual training. (company provided)Qualifications
100% Bilingual (English and Spanish)Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.Strong organizational and prioritization skills are critical.Must have the ability to work independently and in a team environment.Proficient computer skills - Outlook, Excel, Word, PowerPointProven background for excellent attendance.
Additional Information
Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus
