We are seeking a highly skilled and experienced Infrastructure Engineer to manage, optimize, and secure our on-prem and hybrid cloud environments spanning both Amazon Web Services (AWS) and Microsoft Azure. You will play a crucial role in supporting our Clients, enabling our teams to deliver reliable, scalable, and cost-efficient solutions for multiple Client Environments. Advanced Technical Support: · Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and · Tier 2 teams, ensuring timely and effective solutions. · Analyze and resolve complex technical problems related to hardware, software, network, and · applications promptly and effectively. Incident Management: · Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences. Troubleshooting: · Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment. Infrastructure Management: · Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability. Vendor Coordination: · Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution. Documentation: · Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps. Knowledge Sharing: · Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities. Project Support: · Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments. Capacity Planning: · Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements. Cloud Infrastructure
Read Less
