Client: Alma LasersPosition name: Sales Operations SpecialistPosition #: 1Position Seniority: IntermediateLocation: Fulton Market Location, Chicago, IL.Salary: $80 to 100K annually (Client is ready to extend if candidate is really good).
SummaryThe Sales Operations Specialist will be responsible for supporting the Commercial sales team of Alma's skincare products by tracking and reporting sales information, driving process improvements, assisting with onboarding and training process for new hires.
In this wide-range role, the position holder will work closely with the sales and client relations teams as well as the various operations functions such as R&D, regulatory, logistics, manufacturing and demand planning. He or she will need to develop a reasonable knowledge of multiple systems and processes throughout the company.
This position requires a systematic and analytical approach to enhance the systems and drive process improvement that leads to the growth of Alma's new skincare division.
Education and Experience Required • Minimum of 5 years' experience in a similar role
• Previous experience in a sales support role/manipulating and or using databases to extract information
Skills Required• Positive attitude and approach to the job responsibilities and the Alma team
• Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook) with expertise using Excel
• Salesforce (required) and NetSuite (preferred) experience• Excellent organizational skills
• Ability to multitask
• Running reports and analyzing data
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Provide sales management support to the Sr. Director of Commercial Strategy and wider leadership groups.
• Sales administration & reporting
• Coordinate inbound and outbound sales & product marketing activities.
• Support sales forecasting activities and planning
• Support budgeting processes
• Managing process consistency
• Proactively identifying opportunities for sales and sales support process improvement
• Assist in understanding process bottlenecks and inconsistencies.
• Facilitate continuous process improvement.
• Recommend revisions to existing reports, or assist in the development of new reporting tools as needed.
• Facilitate and monitor the relevance of customer CRM (Salesforce)
• Build peer support and strong internal-company relationships with key members of cross-functional teams to optimize process improvement.
• Support the internal sales function.
• Facilitate the administration and process improvement of order throughput, documentation and enquiries.
• Manage essential communications between the other departments in the business to ensure that the Sales teams are equipped with up-to-date delivery, billing and invoicing information.
• Customer Service expert on order fulfilment systems (CTS tool) to ensure that key orders are correctly prioritized and scheduled to ship.
Competencies • Attention to detail with the ability to work in a pressurized environment.
• Experience of problem solving or identifying solutions for client needs.
• Excellent organizational skills
• Methodical and self-motivated, problems solving.
• Technical Capacity
• Communication Proficiency; virtually, written, and in person
• Collaborative and able to work well with cross-functional teammates
Supervisory ResponsibilityThis position, currently, has no direct reports but assists in mentoring peers, training, and other departments as needed.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.
TravelThis position may require up to 25% travel as needed.
Work AuthorizationDocumentation showing eligibility to work in the United States will be required.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is Equal Opportunity Employment:We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
E-Verification:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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