Winner of the 2025 Top Long Island Workplace along with Long Island Innovator Award eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Support Specialist position in our organization.
The Tier 1 Support Specialist is responsible for providing high quality service to all users in our collaborative environment - utilizing phone, chat, and email. Specialists must ensure successful resolution of all issues by either diagnosing or escalating to the next level of service. Follow-up is a critical part of the position to ensure user satisfaction.
Primary Duties & Responsibilities
Maintaining a high-level customer service by ensuring that the Help Desk provides timely responses to all issuesEvaluate, troubleshoot, and resolve various technical issues. Escalating unresolved issues when necessaryWriting detailed documentation and notes, analyze and maintain support requests in our ticketing system. Entries must be accurate and detailedMaintain confidentiality regarding data residing on customer databases and networksProvide support to users on installations, updates, and upgradesQualification & Required Skills
Experience working in a ticketing system (i.e. ConnectWise, Halo, Zendesk) a plusWorking knowledge of MS Office products including Outlook, Word, ExcelBasic knowledge of various devices using our software such as Android OS and Apple OSBasic understanding of Active Directory and Group policy, including:Ablilty to create Security roles/membershipsUnderstanding of how each policy, role, and membership work together to create the usersCollaborating with Engineers to create policyOther Skills / Abilities
Customer-service oriented with excellent problem-solving skillsAbility to communicate effectively and professionally to clients and coworkers verbally as well as writtenComfortable working with Vendors and third-party SupportExceptional organizational, troubleshooting and time management skillsEmbraces a positive outlook and displays self-initiativeRequired Education and Experience
Holds 1 – 3 years of customer service or related experiencePossesses a Associates Degree or Certification in a relevant fieldPhysical Requirements
Occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
eVero is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability, or veteran status.
Company DescriptioneVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace and named to Inc.’s 2025 Best Workplace list.
When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.
We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan
Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
•\tNewly renovated headquarters featuring state of the art technology
•\tA casual and comfortable work environment with Employee Café and Pinball Room
•\tMonthly team building and community outreach events
•\tA coffee bar with a wide array of snacks & trimmings
•\tFully equipped gym and cafeteria conveniently located on site
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110
The Technical Project Manager Level II plays a key role in improving coordination, planning, and delivery visibility across Product, Development, Infrastructure, and Implementation teams. This position is responsible for connecting cross-functional work, identifying risks and dependencies, strengthening project management practices, and providing leadership with greater visibility into priorities, capacity, client commitments, and delivery status.
The ideal candidate is an experienced project management professional who brings structure and consistency to an organization with evolving processes. This individual serves as a trusted partner and mentor to employees involved in project delivery without direct supervisory responsibility.
Working closely with functional leaders, the Technical Project Manager establishes shared planning and reporting practices that enhance collaboration and execution while supporting organizational growth and continuous improvement.
Primary Duties & Responsibilities
Cross-Functional Delivery
o Coordinate technical projects and initiatives across Product, Development, Infrastructure, and Implementation.
o Establish clear plans, milestones, ownership, dependencies, and delivery expectations.
o Identify risks, blockers, resource conflicts, and competing priorities.
o Facilitate project discussions, document decisions, and drive follow-through.
o Escalate delivery concerns in a timely and solution-focused manner.
o Ensure client commitments and technical dependencies are reflected in internal plans.
Portfolio and Delivery Visibility
o Maintain consolidated views of active projects, priorities, milestones, client commitments, and risks.
o Partner with functional leaders to improve visibility into capacity, workload, sequencing, and resource constraints.
o Support more consistent estimation, forecasting, and capacity-planning practices.
o Provide clear project dashboards, status updates, and executive-level reporting.
o Surface overcommitment, conflicting timelines, and delivery risks early.
Project Management Standards and Tools
o Assess current practices and identify opportunities to improve consistency and effectiveness.
o Develop practical standards, templates, reporting formats, escalation paths, and planning frameworks.
o Partner with existing project and delivery roles to support shared expectations across teams.
o Help shape the effective use of project management tools, including workflows, dashboards, project structures, and reporting.
o Introduce new practices through collaboration, focused pilots, and measurable improvements.
Client Commitments and Statements of Work (SOW) Tracking
o Maintain visibility into high-priority SOWs, contractual deliverables, milestones, dependencies, and risks.
o Partner with Product, Implementation, Development, and Infrastructure to translate client commitments into actionable plans.
o Identify potential delivery concerns and ensure appropriate escalation.
o Support consistent ownership and reporting without assuming direct management of every SOW or implementation project.
Peer Leadership
o Serve as a collaborative mentor to project coordinators.
o Share practical tools, experience, and lessons learned with team members involved in project delivery.
o Assist team members in following established project management processes and procedures.
o Build trust and influence through clarity, consistency, sound judgment, and follow-through.
o Coordinate organized, productive, and action-oriented meetings.
Required Education and Experience
Bachelor’s degree, preferably in a technology-related field.Project Management Professional (PMP), PMI-ACP, Certified ScrumMaster (CSM), or comparable project management certification required.5+ years of experience managing technical, software, or SaaS projects across cross-functional teams.Experience tracking client deliverables, Statements of Work (SOWs), contractual commitments, and implementation projects.Experience serving as a project management mentor, methodology resource, or senior peer.Experience collaborating with geographically distributed or international development teams.Experience in SaaS, healthcare technology, human services technology, or another regulated software environment preferred.Qualifications & Required Skills
Strong understanding of software development lifecycles, release planning, dependencies, estimation, and delivery risk.Familiarity with Product, Development, Infrastructure, DevOps, Implementation, or similar teams.Proven ability to improve or standardize project management practices.Skilled in developing project plans, dashboards, templates, and reporting frameworks.Proficiency with Azure DevOps, Halo PSA, Moovila, or comparable project management platforms.Knowledge of portfolio reporting, capacity planning, or executive delivery visibility.Proficiency in the English language; fluency in Spanish a plus.Other Skills / Abilities
Contribute to a collaborative, cross-functional environment as part of the broader eVero team.Demonstrated ability to support process adoption and organizational change.Ability to influence peers and leaders without direct authority.Strong communication, facilitation, organization, problem-solving, and follow-through skills.Ability to translate detailed project information into concise leadership reporting.Comfortable working in an environment where processes and tools are continuing to mature.Company DescriptioneVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace and named to Inc.’s 2025 Best Workplace list.
When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.
We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan
Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
•\tNewly renovated headquarters featuring state of the art technology
•\tA casual and comfortable work environment with Employee Café and Pinball Room
•\tMonthly team building and community outreach events
•\tA coffee bar with a wide array of snacks & trimmings
•\tFully equipped gym and cafeteria conveniently located on site
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110
About eVero
Winner of the 2025 & 2024 Top Long Island Workplaces and New York State Education Department NDEAM Award, the eVero Corporation is a leading technology solution provider for health and human services organizations. We are currently looking for a motivated and tech-savvy individual to fill a Software Developer, Level II position within our organization.
The Software Developer, Level II possesses strong skills in C# coding and Microsoft SQL Server databases. This role is responsible for designing and developing enterprise-level applications, gathering and analyzing end-user requirements, and creating efficient build plans. The Software Developer performs coding, debugging, testing, code reviews, and troubleshooting throughout the software development lifecycle, applying best practices to deliver secure, high-quality solutions.
Primary Duties & Responsibilities
Design and develop modules for enterprise system applications using C#, Angular, and React.Create and optimize SQL stored procedures, queries, and Transact-SQL scripts to ensure efficient data management and application performance.Translate business requirements into detailed specifications and performance standards, ensuring delivery of robust, scalable software solutions.Update and enhance existing software capabilities to improve performance and functionality.Develop and maintain technical documentation, including application issues and resolutions, for future reference and knowledge sharing.Implement unit tests and automated testing frameworks to ensure code quality and reliability, and maintain them as needed.Maintain confidentiality and security of all data processed, stored, or accessed by applications.Participate in code reviews and contribute to continuous improvement of development practices.Collaborate with cross-functional teams to troubleshoot and resolve technical issues throughout the software development lifecycle.Perform other duties as assigned.Qualification & Required Skills
Ability to work as part of a team and collaborate with technical staff, including network administrators and system developers.Strong analytical and problem-solving skills with attention to detail and a proactive, solutions-focused mindset.Clear and professional communication skills for collaborating with technical teams and clients, and for gathering and clarifying requirements.Proficiency in the English language; fluency in Spanish a plus.Required Education and Experience
Bachelor’s degree in a related field.2-4 years of experience in software development.Strong proficiency in C# and .NET Framework/Core/StandardExperience with HTML, CSS, JavaScript, and ASP.NET (MVC).Knowledge of T-SQL/SQL.Strong understanding of object-oriented design principles and relational data modeling.Other Skills / Abilities
Embraces a positive outlook and displays self-initiative.Competent in working independently and initiating tasks.Self-motivated, goal-oriented, and skilled at working autonomously.
Company Description
eVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace and named to Inc.’s 2025 Best Workplace list.
When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.
We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan
Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
•\tNewly renovated headquarters featuring state of the art technology
•\tA casual and comfortable work environment with Employee Café and Pinball Room
•\tMonthly team building and community outreach events
•\tA coffee bar with a wide array of snacks & trimmings
•\tFully equipped gym and cafeteria conveniently located on site
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110
The Implementation Manager, Level I supports the successful implementation and onboarding of eVero’s platform. This role serves as a trusted representative to clients by providing clear communication, guidance, and training to help them achieve their goals. The Implementation Manager collaborates with internal teams, demonstrates strong product and industry knowledge, and delivers high-quality customer service throughout implementation and beyond.
PRIMARY DUTIES & RESPONSIBILITIES
Conduct product training sessions in both remote and in-person formats.Ensure onboarding processes are executed accurately and effectively to facilitate smooth product adoption. Support the coordination and execution of implementation activities to ensure timelines, expectations, and deliverables are met.Collaborate with clients and subject matter experts to assess requirements, understand project objectives, and support the development of scopes, project plans, and schedules.Build positive client relationships and encourage engagement to keep implementations moving forward.Respond to and resolve client questions, challenges, and concerns, escalating when appropriate.Assist with Client Support triaged tickets that require additional context or product knowledge.Coordinate with internal teams to develop educational training resources, tools, and solutions that improve the overall client experience. Collect and escalate client feedback and enhancement requests to the appropriate internal teams to help identify needs, challenges, and opportunities for improvement. Participate in User Acceptance Testing with the Product Management team to review and test new software features as requested.QUALIFICATIONS & REQUIRED SKILLS
Strong critical thinking and problem-solving skills. Consultative approach toward clients. Ability to work independently or collaboratively while remaining flexible in a rapidly changing environment with multiple competing priorities. Proficiency in the English language; fluency in Spanish a plus.Required Education and Experience
Bachelor’s degree in a related field. Minimum of 2 years of proven experience in conducting training sessions, preferably in a technology or software-related environment. Demonstrated experience delivering exceptional customer service with a focus on understanding and fulfilling client needs. Proven ability to collaborate effectively in an office environment and contribute to team goals.Other Skills / Abilities
Contribute to a collaborative, cross-functional environment as part of the broader eVero team.Willingness to learn about the I/DD industry niche and client population. Display initiative and a positive attitude. Commitment to building a solid working understanding of the eVero platform and its functionality. Demonstrates strength in the following areas: Organization Troubleshooting / Problem- Solving Time Management Multitasking Detail Orientation Written and Verbal Communication Company DescriptioneVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace and named to Inc.’s 2025 Best Workplace list.
When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.
We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan
Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
•\tNewly renovated headquarters featuring state of the art technology
•\tA casual and comfortable work environment with Employee Café and Pinball Room
•\tMonthly team building and community outreach events
•\tA coffee bar with a wide array of snacks & trimmings
•\tFully equipped gym and cafeteria conveniently located on site
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110
