The Implementation Manager, Level I supports the successful implementation and onboarding of eVero’s platform. This role serves as a trusted representative to clients by providing clear communication, guidance, and training to help them achieve their goals. The Implementation Manager collaborates with internal teams, demonstrates strong product and industry knowledge, and delivers high-quality customer service throughout implementation and beyond.
PRIMARY DUTIES & RESPONSIBILITIES
Conduct product training sessions in both remote and in-person formats.Ensure onboarding processes are executed accurately and effectively to facilitate smooth product adoption. Support the coordination and execution of implementation activities to ensure timelines, expectations, and deliverables are met.Collaborate with clients and subject matter experts to assess requirements, understand project objectives, and support the development of scopes, project plans, and schedules.Build positive client relationships and encourage engagement to keep implementations moving forward.Respond to and resolve client questions, challenges, and concerns, escalating when appropriate.Assist with Client Support triaged tickets that require additional context or product knowledge.Coordinate with internal teams to develop educational training resources, tools, and solutions that improve the overall client experience. Collect and escalate client feedback and enhancement requests to the appropriate internal teams to help identify needs, challenges, and opportunities for improvement. Participate in User Acceptance Testing with the Product Management team to review and test new software features as requested.QUALIFICATIONS & REQUIRED SKILLS
Strong critical thinking and problem-solving skills. Consultative approach toward clients. Ability to work independently or collaboratively while remaining flexible in a rapidly changing environment with multiple competing priorities. Proficiency in the English language; fluency in Spanish a plus.Required Education and Experience
Bachelor’s degree in a related field. Minimum of 2 years of proven experience in conducting training sessions, preferably in a technology or software-related environment. Demonstrated experience delivering exceptional customer service with a focus on understanding and fulfilling client needs. Proven ability to collaborate effectively in an office environment and contribute to team goals.Other Skills / Abilities
Contribute to a collaborative, cross-functional environment as part of the broader eVero team.Willingness to learn about the I/DD industry niche and client population. Display initiative and a positive attitude. Commitment to building a solid working understanding of the eVero platform and its functionality. Demonstrates strength in the following areas: Organization Troubleshooting / Problem- Solving Time Management Multitasking Detail Orientation Written and Verbal Communication Company DescriptioneVero Corporation is a leading technology solution provider for health and human services organizations, recognized for its achievements with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 & 2024's Long Island Top Workplace, and placement on Inc.’s 2026 & 2025 Best Workplace list.Winner of the 2025 Top Long Island Workplace along with Long Island Innovator Award eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Support Specialist position in our organization.
The Tier 1 Support Specialist is responsible for providing high quality service to all users in our collaborative environment - utilizing phone, chat, and email. Specialists must ensure successful resolution of all issues by either diagnosing or escalating to the next level of service. Follow-up is a critical part of the position to ensure user satisfaction.
Primary Duties & Responsibilities
Maintaining a high-level customer service by ensuring that the Help Desk provides timely responses to all issuesEvaluate, troubleshoot, and resolve various technical issues. Escalating unresolved issues when necessaryWriting detailed documentation and notes, analyze and maintain support requests in our ticketing system. Entries must be accurate and detailedMaintain confidentiality regarding data residing on customer databases and networksProvide support to users on installations, updates, and upgradesQualification & Required Skills
Experience working in a ticketing system (i.e. ConnectWise, Halo, Zendesk) a plusWorking knowledge of MS Office products including Outlook, Word, ExcelBasic knowledge of various devices using our software such as Android OS and Apple OSBasic understanding of Active Directory and Group policy, including:Ablilty to create Security roles/membershipsUnderstanding of how each policy, role, and membership work together to create the usersCollaborating with Engineers to create policyOther Skills / Abilities
Customer-service oriented with excellent problem-solving skillsAbility to communicate effectively and professionally to clients and coworkers verbally as well as writtenComfortable working with Vendors and third-party SupportExceptional organizational, troubleshooting and time management skillsEmbraces a positive outlook and displays self-initiativeRequired Education and Experience
Holds 1 – 3 years of customer service or related experiencePossesses a Associates Degree or Certification in a relevant fieldPhysical Requirements
Occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
eVero is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability, or veteran status.
Company DescriptioneVero Corporation is a leading technology solution provider for health and human services organizations, recognized for its achievements with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 & 2024's Long Island Top Workplace, and placement on Inc.’s 2026 & 2025 Best Workplace list.The Implementation Manager, Level I supports the successful implementation and onboarding of eVero’s platform. This role serves as a trusted representative to clients by providing clear communication, guidance, and training to help them achieve their goals. The Implementation Manager collaborates with internal teams, demonstrates strong product and industry knowledge, and delivers high-quality customer service throughout implementation and beyond.
PRIMARY DUTIES & RESPONSIBILITIES
Conduct product training sessions in both remote and in-person formats.Ensure onboarding processes are executed accurately and effectively to facilitate smooth product adoption. Support the coordination and execution of implementation activities to ensure timelines, expectations, and deliverables are met.Collaborate with clients and subject matter experts to assess requirements, understand project objectives, and support the development of scopes, project plans, and schedules.Build positive client relationships and encourage engagement to keep implementations moving forward.Respond to and resolve client questions, challenges, and concerns, escalating when appropriate.Assist with Client Support triaged tickets that require additional context or product knowledge.Coordinate with internal teams to develop educational training resources, tools, and solutions that improve the overall client experience. Collect and escalate client feedback and enhancement requests to the appropriate internal teams to help identify needs, challenges, and opportunities for improvement. Participate in User Acceptance Testing with the Product Management team to review and test new software features as requested.QUALIFICATIONS & REQUIRED SKILLS
Strong critical thinking and problem-solving skills. Consultative approach toward clients. Ability to work independently or collaboratively while remaining flexible in a rapidly changing environment with multiple competing priorities. Proficiency in the English language; fluency in Spanish a plus.Required Education and Experience
Bachelor’s degree in a related field. Minimum of 2 years of proven experience in conducting training sessions, preferably in a technology or software-related environment. Demonstrated experience delivering exceptional customer service with a focus on understanding and fulfilling client needs. Proven ability to collaborate effectively in an office environment and contribute to team goals.Other Skills / Abilities
Contribute to a collaborative, cross-functional environment as part of the broader eVero team.Willingness to learn about the I/DD industry niche and client population. Display initiative and a positive attitude. Commitment to building a solid working understanding of the eVero platform and its functionality. Demonstrates strength in the following areas: Organization Troubleshooting / Problem- Solving Time Management Multitasking Detail Orientation Written and Verbal Communication Company DescriptioneVero Corporation is a leading technology solution provider for health and human services organizations, recognized for its achievements with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 & 2024's Long Island Top Workplace, and placement on Inc.’s 2026 & 2025 Best Workplace list.