EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Customer Service Associate (Remote US)Help Students Get Where They Need to BeAt EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer Service Associate, you'll serve as a critical connection between families, school districts, drivers, and transportation providers. You'll help resolve transportation issues, answer questions, coordinate support, and provide exceptional service during both routine and urgent situations.
If you enjoy helping people, solving problems, and making a meaningful impact in your community, we'd love to hear from you.
LocationRemote, Unites States
ScheduleHours of Operation: Monday – Friday, 5:00 AM EST – 10:00 PM EST
Assigned schedules will vary based on business needs and may fall anywhere within our operating hours of 5:00 AM EST to 10:00 PM EST, Monday through Friday.
Candidates must be available to work a consistent schedule within these hours and may be required to work different shifts as operational needs evolve.
What You'll DoAnswer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providersDeliver exceptional customer service while resolving transportation-related questions and concernsCoordinate transportation support and dispatch activities as neededAccurately document customer interactions and service issues in company systemsDe-escalate customer concerns and work toward timely resolutionSupport customers during service disruptions, delays, and urgent transportation situationsUtilize mapping, routing, and transportation software to support daily operationsCollaborate with internal teams to ensure service commitments are metMaintain confidentiality and handle sensitive information appropriatelyAssist with special projects and cross-functional initiatives as assignedRequired QualificationsHigh school diploma or equivalentMinimum of one (1) year of customer service experienceExperience working in a remote environmentStrong verbal and written communication skillsAbility to navigate multiple computer systems and applications simultaneouslyStrong problem-solving and conflict-resolution skillsAbility to remain calm, professional, and empathetic during stressful situationsStrong attention to detail and organizational skillsAbility to work independently while contributing to a collaborative team environmentPreferred QualificationsExperience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environmentExperience using CRM, ticketing, or customer support platformsExperience supporting customers in a fast-paced operational environmentBilingual language skills are a plusSuccess in This RoleSuccessful team members consistently:
Deliver positive customer experiencesMeet attendance and reliability expectationsMaintain accurate documentation and case managementResolve customer issues efficiently and accuratelyAdapt to changing priorities in a fast-paced environmentContribute to team and department performance goalsRemote Work RequirementsDedicated workspace free from distractionsReliable high-speed internet connectionAbility to work independently in a remote environmentComfortable communicating through phone, email, chat, and collaboration toolsIdeal Candidate TraitsCustomer-focused and empatheticAdaptable and resilientDetail-oriented and accountableResourceful problem solverCollaborative team playerComfortable working in a fast-paced environmentPhysical RequirementsAbility to sit or stand for extended periods while working on a computerAbility to communicate effectively through phone, video, and written channelsAbility to perform the essential functions of the position with or without reasonable accommodationEqual Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
Visit our website and learn more about us at www.EverDriven.com
Read LessEverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Customer Service Associate (Remote US)Help Students Get Where They Need to BeAt EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer Service Associate, you'll serve as a critical connection between families, school districts, drivers, and transportation providers. You'll help resolve transportation issues, answer questions, coordinate support, and provide exceptional service during both routine and urgent situations.
If you enjoy helping people, solving problems, and making a meaningful impact in your community, we'd love to hear from you.
LocationRemote, Unites States
ScheduleHours of Operation: Monday – Friday, 5:00 AM EST – 10:00 PM EST
Assigned schedules will vary based on business needs and may fall anywhere within our operating hours of 5:00 AM EST to 10:00 PM EST, Monday through Friday.
Candidates must be available to work a consistent schedule within these hours and may be required to work different shifts as operational needs evolve.
What You'll DoAnswer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providersDeliver exceptional customer service while resolving transportation-related questions and concernsCoordinate transportation support and dispatch activities as neededAccurately document customer interactions and service issues in company systemsDe-escalate customer concerns and work toward timely resolutionSupport customers during service disruptions, delays, and urgent transportation situationsUtilize mapping, routing, and transportation software to support daily operationsCollaborate with internal teams to ensure service commitments are metMaintain confidentiality and handle sensitive information appropriatelyAssist with special projects and cross-functional initiatives as assignedRequired QualificationsHigh school diploma or equivalentMinimum of one (1) year of customer service experienceExperience working in a remote environmentStrong verbal and written communication skillsAbility to navigate multiple computer systems and applications simultaneouslyStrong problem-solving and conflict-resolution skillsAbility to remain calm, professional, and empathetic during stressful situationsStrong attention to detail and organizational skillsAbility to work independently while contributing to a collaborative team environmentPreferred QualificationsExperience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environmentExperience using CRM, ticketing, or customer support platformsExperience supporting customers in a fast-paced operational environmentBilingual language skills are a plusSuccess in This RoleSuccessful team members consistently:
Deliver positive customer experiencesMeet attendance and reliability expectationsMaintain accurate documentation and case managementResolve customer issues efficiently and accuratelyAdapt to changing priorities in a fast-paced environmentContribute to team and department performance goalsRemote Work RequirementsDedicated workspace free from distractionsReliable high-speed internet connectionAbility to work independently in a remote environmentComfortable communicating through phone, email, chat, and collaboration toolsIdeal Candidate TraitsCustomer-focused and empatheticAdaptable and resilientDetail-oriented and accountableResourceful problem solverCollaborative team playerComfortable working in a fast-paced environmentPhysical RequirementsAbility to sit or stand for extended periods while working on a computerAbility to communicate effectively through phone, video, and written channelsAbility to perform the essential functions of the position with or without reasonable accommodationEqual Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
Visit our website and learn more about us at www.EverDriven.com
Read LessEverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Position Summary:
Are you ready to be part of something exciting? We're building a world-class Sales and Marketing team, and as a Business Development Representative (BDR) at EverDriven you won't just be dialing and emailing—you'll be shaping the future of our team, playbook, and culture.
BDRs will be responsible for generating pipeline and opportunities for the Account Executive team to work and close. The future of this team will continue to evolve, but initial results are impressive, and the team today is making a huge impact. BDRs will be a member of EverDriven's Marketing team and, as such, they will work in cooperation with other members of Marketing, Sales, CS, RevOps, and other cross functional teams as needed. BDRs will need to act as a liaison and provide the highest standards of customer service to ensure the highest levels of customer satisfaction for internal and external communications between current and prospective clients.
Salary Range: $56,500- $60,000/year, based on experience + bonus potential
Location - Greenwood Village, CO. Hybrid role – 4 days in the office and 1 day remote.
Responsibilities:
Proactively identify and qualify potential leads through research and outreach Engage with prospects via phone, email, and social media to generate interest in EverDriven's services Work alongside the Marketing and AE team to refine and execute outreach strategies to maximize impact in high value territories Schedule meetings and product demonstrations for Account Executives to progress the sales process and drive revenue Maintain accurate records of interaction sand follow-up activities in the CRM system (Salesforce + HubSpot) Collaborate with leadership across Marketing and Sales to refine messaging, processes, and outreach strategies. Experiment, learn, and adapt—we want your input on what works and what doesn't work. Responsible for ensuring that reporting and communications with management and senior management is frequent and bi-directional. Develop, and continuously maintain account plans for key prospects to tailor and personalize research and engagement with target account districts May also be called upon to help with the Marketing, and CS efforts from time to time as the need arises.Requirements:
Bachelor's degree and/or equivalent relevant years of experience Minimum 1-2+ years of professional experience (sales, customer success, or any fast-paced role where you've honed communication skills). A growth mindset—you love feedback and see challenges as opportunities. Strong work ethic with a team-first mentality. Curiosity and confidence to ask great questions and uncover pain points. Excellent PC Skills, and Microsoft office skills including Excel, Word, Outlook, etc. Excellent written and verbal communication skills Experience with Salesforce or HubSpot a plus Valid U.S. driver's license is required BenefitsMedical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Flexible Time Off (FTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts Program#LI-Hybrid
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
Visit our website and learn more about us at www.EverDriven.com
Read LessEverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Position Summary:
Are you ready to be part of something exciting? We're building a world-class Sales and Marketing team, and as a Business Development Representative (BDR) at EverDriven you won't just be dialing and emailing—you'll be shaping the future of our team, playbook, and culture.
BDRs will be responsible for generating pipeline and opportunities for the Account Executive team to work and close. The future of this team will continue to evolve, but initial results are impressive, and the team today is making a huge impact. BDRs will be a member of EverDriven's Marketing team and, as such, they will work in cooperation with other members of Marketing, Sales, CS, RevOps, and other cross functional teams as needed. BDRs will need to act as a liaison and provide the highest standards of customer service to ensure the highest levels of customer satisfaction for internal and external communications between current and prospective clients.
Salary Range: $56,500- $60,000/year, based on experience + bonus potential
Location - Greenwood Village, CO. Hybrid role – 4 days in the office and 1 day remote.
Responsibilities:
Proactively identify and qualify potential leads through research and outreach Engage with prospects via phone, email, and social media to generate interest in EverDriven's services Work alongside the Marketing and AE team to refine and execute outreach strategies to maximize impact in high value territories Schedule meetings and product demonstrations for Account Executives to progress the sales process and drive revenue Maintain accurate records of interaction sand follow-up activities in the CRM system (Salesforce + HubSpot) Collaborate with leadership across Marketing and Sales to refine messaging, processes, and outreach strategies. Experiment, learn, and adapt—we want your input on what works and what doesn't work. Responsible for ensuring that reporting and communications with management and senior management is frequent and bi-directional. Develop, and continuously maintain account plans for key prospects to tailor and personalize research and engagement with target account districts May also be called upon to help with the Marketing, and CS efforts from time to time as the need arises.Requirements:
Bachelor's degree and/or equivalent relevant years of experience Minimum 1-2+ years of professional experience (sales, customer success, or any fast-paced role where you've honed communication skills). A growth mindset—you love feedback and see challenges as opportunities. Strong work ethic with a team-first mentality. Curiosity and confidence to ask great questions and uncover pain points. Excellent PC Skills, and Microsoft office skills including Excel, Word, Outlook, etc. Excellent written and verbal communication skills Experience with Salesforce or HubSpot a plus Valid U.S. driver's license is required BenefitsMedical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Flexible Time Off (FTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts Program#LI-Hybrid
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
Visit our website and learn more about us at www.EverDriven.com
Read Less 