WHO WE ARE
At Evenlite, our mission is simple:
Lives Depend On Us.
Every emergency light, exit sign, inverter, and life safety solution we design and manufacture has one purpose—to perform flawlessly when people need it most. That's a responsibility we take seriously.
Since 1993, Evenlite has been recognized as an industry leader in emergency lighting innovation, combining advanced engineering, thoughtful design, and precision manufacturing to create products trusted in commercial, industrial, healthcare, education, hospitality, and architectural environments around the world. From iconic architectural landmarks to everyday workplaces, our products help protect people while complementing the spaces they illuminate.
But what truly sets Evenlite apart isn't just the products we build—it's the people who build them.
We believe great companies are built by people who care about quality, take ownership of their work, solve problems collaboratively, and continually look for better ways to serve customers. Whether you're designing new technology, manufacturing products, supporting customers, or driving operational excellence, every role contributes to our mission.
As a privately held company, we move with purpose, encourage innovation, and empower employees to make meaningful contributions. We value integrity, accountability, teamwork, continuous improvement, and a commitment to doing the right thing—for our customers and for one another.
If you're looking for a career where your leadership matters, your ideas are valued, and your work makes a real difference, you'll find that opportunity at Evenlite.
Because Lives Depend On Us—and on the people who choose to work here.
POSITION OVERVIEW
As the Customer Service Manager, you will lead a high-performing customer service team dedicated to delivering an exceptional customer experience while supporting the company's strategic objectives. This role is responsible for developing people, optimizing processes, driving continuous improvement, and fostering a culture of accountability, collaboration, and service excellence.
The Customer Service Manager serves as a key business partner, working cross-functionally with Sales, Operations, Engineering, Supply Chain, Production, and Accounting to ensure customers receive accurate, timely, and professional support throughout every stage of the customer journey. Success in this role requires a leader who is passionate about coaching employees, solving complex challenges, improving operational performance, and creating an environment where both employees and customers thrive.
Position Duties and Responsibilities (include but are not limited to):
Lead, mentor, develop, and inspire a team of Customer Service Representatives while fostering a culture of accountability, collaboration, continuous improvement, and exceptional customer service.Recruit, interview, hire, onboard, and retain top customer service talent.Establish clear performance expectations, conduct regular coaching sessions, provide timely feedback, and complete performance evaluations that support employee growth and development.Develop employee capabilities through cross-training, career development planning, succession planning, and ongoing skills enhancement.Manage staffing levels, schedules, workload distribution, vacation coverage, and departmental resources to ensure business continuity and service excellence.Monitor daily departmental activity to ensure customer inquiries, quotations, orders, complaints, returns, and service requests are handled accurately, professionally, and within established service level expectations.Serve as the primary escalation point for complex customer concerns, partnering with internal departments to resolve issues quickly while strengthening customer relationships.Analyze customer trends, service metrics, order accuracy, response times, backlog, and customer satisfaction data to identify opportunities for improvement.Establish, monitor, and continuously improve departmental Key Performance Indicators (KPIs), service level agreements (SLAs), and quality standards.Conduct regular quality reviews of customer interactions including emails, phone calls, and other customer communications to ensure consistency, professionalism, and adherence to company standards.Develop and maintain departmental procedures, work instructions, knowledge base articles, and standardized processes to improve consistency, efficiency, and training effectiveness.Identify process improvement opportunities and lead initiatives that improve productivity, reduce errors, enhance the customer experience, and support company growth.Partner closely with Sales, Production, Engineering, Supply Chain, Shipping, Accounting, and other departments to ensure seamless communication and timely resolution of customer needs.Communicate product changes, pricing updates, policy revisions, and operational changes to the customer service team while ensuring understanding and compliance.Prepare, analyze, and present departmental performance reports, customer trends, staffing recommendations, and continuous improvement initiatives to senior leadership.Assist in developing departmental budgets and responsibly manage expenses while identifying opportunities to improve operational efficiency.Ensure compliance with company policies, quality standards, safety expectations, and applicable employment practices.Handle employee relations matters including coaching, corrective action, performance improvement plans, recognition, and employee engagement initiatives in partnership with Human Resources.Promote a positive, professional, and customer-focused culture that encourages teamwork, innovation, accountability, and ownership.Support organizational initiatives, technology implementations, system enhancements, and special projects that improve customer service operations.Remain current on industry best practices, emerging technologies, and customer service trends to continuously strengthen departmental performance.Build strong partnerships across departments to remove barriers, improve communication, and create a seamless customer experience from quote through shipment and post-sale support.Perform other duties and special projects as assigned.Talents and Qualifications (Required):
Five (5) or more years of progressive customer service experience, including leadership or management responsibility.Demonstrated success leading, coaching, and developing high-performing teams.Strong leadership, decision-making, conflict resolution, and employee coaching skills.Proven ability to analyze data, establish performance metrics, and drive continuous improvement.Excellent communication, interpersonal, and relationship-building skills with the ability to influence across all levels of the organization.Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.Customer-first mindset with exceptional problem-solving and critical-thinking abilities.Experience developing policies, procedures, training materials, and process improvements.High proficiency in Microsoft Office, ERP systems, CRM platforms, and business reporting tools.Demonstrated ability to maintain confidentiality while exercising sound judgment and professionalism.Physical Demands
Able to bend, squat, twist, climb stairs and lift While performing the duties of this position the employee is frequently required to move, traverse, maintain a stationary position, communicate and detect information with occasional bending, stooping, crouching and kneeling. Regularly required to use hands to fingers.Duties require use and operation of computer software and equipment that involve regular stationary periods for extended periods of time and repetitive hand movements.Ability to occasionally lift and move objects up to 30 lbs.Classification: Exempt
Full Time: Yes
Reports To: President
Read Less**THIS IS NOT AN IT POSITION**
Position Title: Technical Specialist - Emergency Lighting Systems
Classification: Exempt | Full-Time
Reports To: Manager, Sales Support & OEM Development
⚡ Why This Role Exists
This isn’t a traditional sales support position—and it’s not a pure engineering role either.
This role sits at the intersection of:
Electrical systemsLife safety complianceReal-world applicationYou will take electrical designs, specifications, and intent—and turn them into code-compliant, buildable, real-world solutions that perform when it matters most.
If you like solving problems that actually get installed in buildings—and matter in emergency situations—you’ll feel right at home here.
???? What You’ll Do
???? Translate Design into Reality
Develop accurate, timely, and technically sound quotations from electrical drawings and specifications Interpret one-line diagrams, panel schedules, and system intent to define scope and performance⚙️ Own the Application
Evaluate how systems perform under normal and emergency power conditionsApply and ensure compliance with NFPA, NEC, IBC, UL 924, and related standards Identify design gaps, inconsistencies, and potential compliance risks early???? Be the Technical Bridge
Work closely with sales, engineering, and customers to clarify requirements and align solutions Translate technical concepts into practical, real-world applications Support customer-facing technical discussions when needed (no selling required)????️ Solve Real Problems
Provide application-level technical support and troubleshooting Own issues through resolution—partnering across teams to get it done Ensure final solutions are accurate, functional, and aligned with project intent???? Support Smart Solutions (Not Just Perfect Ones)
Develop proposals and submittals that are technically sound and practical Maintain awareness of product capabilities and application constraints to support effective outcomes???? What Success Looks Like
Your quotes are accurate, compliant, and actionableSales trusts you because your solutions actually work Engineering respects you because you “get it” Customers rely on you because you make complex systems make sense???? What You Bring
Required
3+ years in electrical, lighting, or technical applications (or similar environment) Ability to read and interpret electrical drawings and specificationsWorking knowledge of electrical systems, circuitry, and power distributionFamiliarity with NFPA, NEC, IBC (UL exposure a plus) Strong analytical thinking and problem-solving skills Clear, confident communication—technical and practicalPreferred
Experience with emergency lighting systems, inverters, or transfer devicesExposure to UL 924 / UL 1008 applicationsFamiliarity with lighting control systems behaviorExperience supporting engineers, contractors, or distributors ERP/CRM experience (SAP a plus)???? What Makes This Role Different
No quotas. No cold calls. No sales pressure. High-impact work tied to life safety systemsReal collaboration across engineering, sales, and customers Opportunity to build deep technical credibility in a specialized space???? About Us
LIVES DEPEND ON US.
Since 1993, Evenlite Inc. has been designing and manufacturing emergency lighting solutions used in commercial environments across the country. Our systems are built for performance when normal power fails—because in those moments, reliability isn’t optional.
⚙️ Physical Requirements
Primarily office-based with regular computer use Ability to occasionally move equipment or materials up to 30 lbs Read LessPosition Title: Buyer/Planner
Classification: Exempt (Professional)
Full Time: Yes
Salary Grade:
Reports To: Supply Chain Manager
Position Overview:
As a critical member of our team, the Buyer Planner is responsible for fulfilling various purchasing and forecasting tasks. This role requires previous purchasing experience and ERP/MRP experience. Though independent and team efforts, this role supports the Supply Chain Manager while ensuring production has the necessary supplies through timely and cost effective processes. The role will work closely with production, accounting, sales and engineering to maintain the flow of business.
Position Duties and Responsibilities: (includes but is not limited to)
Issue purchase orders to suppliers based on reports generated through ERP systems.Track and expedite purchase orders as required, keeping ERP systems up to date.Manage operating supplies and support services to support day to day requirements.In conjunction with Manager, understand, analyze and interpret MRP signals and take appropriate actions.Select suppliers and negotiate with same to provide optimal pricing and service.Support Manager with forecasts and plans assigned commodities at the SKU level.Generates and maintains re-order point (ROP) for new and existing SKU’s.Works with production management to resolve material shortages.If requested by Manager, help with coordinating ocean freight with suppliers and freight forwarders.Builds and maintains relationships based on competence, respect, and trust with suppliers.Assists in the preparation and analysis of data required to support Sales, Inventory, and Operations Planning (SIOP) as required by the Supply Chain Manager.Performs numerous and varied clerical and analytical tasks as needed.Additional duties as assigned.Talents and Qualifications (Required):
The ability to communicate and interface with associates, suppliers, and customers in a professional and courteous manner.Quality and detail oriented.Proven customer service skills – ability to build and maintain strong internal and external customer relations.Strong analytical and problem-solving skills.Bias towards continuous improvement and the ability to act as a change agent.Capable of achieving results in a self-directed, self-motivated workplace.Strong organizational and communication skills.Knowledge and experience in the use of word processing, spreadsheet and data entry.Comfortable and successful in a high paced, demanding environment.Excellent verbal and written communications skills.Desire to learn, grow, change, and work as part of a team.Three to five years of experience in an ERP/MRP commercial/institutional products manufacturing environment.The ability to handle multiple projects and responsibilities in an organized manner.
Preferred Qualifications
Familiarity with SAP/B1 software beneficial but not required.Familiarity with Product Configurator software beneficial but not required.Intermediate Microsoft Excel and Word skills.
Essential Job Functions
Stationary position: Must be able to remain in a stationary position 50% of the time.Moving, traversing: Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Operating, using: Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.Communicating, expressing oneself: Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.Perceiving, identifying, observing: The ability to observe details at close range (within a few feet of the observer).Physical Demands
Able to bend, squat, twist, climb stairs and liftWhile performing the duties of this position the employee is frequently required to walk, sit, stand, talk and hear with occasional bending, stooping, crouching and kneeling. Regularly required to use hands to fingers.Duties require use of computer software and equipment that involve regularly sitting for extended periods of time and repetitive hand movements.Ability to occasionally lift and move objects up to 30 lbs.Company Information:
LIVES DEPEND ON US!
Since 1993, Evenlite Inc. has designed, manufactured, and marketed a full range of emergency lighting products to discerning customers all over the world. Beginning with our patented use of LED (light-emitting diode) technology, Evenlite has continued to lead the market with innovative products that deliver unparalleled performance and a sophisticated aesthetic.
We have proven ourselves as the choice of leading architects, acting as the preferred manufacturer on such prestigious projects as Frank Gehry’s Disney Concert Hall and Santiago Calatrava’s Milwaukee Art Museum. On all projects we strive to utilize products that meet and exceed life safety standards while preserving the designers’ architectural visions.
